Server Speed Feedback Needed

Anti Oath

Frost Gate Guardian

Join Date: Nov 2006

Waiting

Balance

WOW, just to load this thread it took a long time...If i could i would quote pretty much every post here...The server speed sucks and half the time the pages don't even load.

XvArchonvX

XvArchonvX

Forge Runner

Join Date: Nov 2005

R/

Quote:
Originally Posted by Sir Seifus Halbred
So....is anything being done? I don't see the point of this thread if nothing is going to be done. Considering that this started in 2005, I doubt it. It's a shame though really. I love this site, but it just loads so slow. The auction section of Guru is worse too.

Inde

Site Contributor

Join Date: Dec 2004

Of course things are being done! We don't have a big backer like Incgamers, IGN, etc. to help us with server costs. We rely on advertising and on our subscriber fees to help get a new server. A new dedicated server is expensive, something we are working toward. I can tell you I have had many, many, many, too many conversations with our network owner and server admin to try to improve and see what we can do. We need a new server and that is something that we are very much working toward, but it's thousands of dollars for a quality one where we won't soon run into the same problems again. We've had numerous discussions and while I don't want to get anyone's hopes up (because I believe that's even more frustrating) we are closer then ever and I'm being told soon and that hopefully this will make up for the excessively long wait.

So while I can't give an ETA or provide more information then that, I continually see this thread. Acknowledge and try to let you all know that I understand the frustration, and am and have been in discussions for quite some time over the server speed.

AlienFromBeyond

Jungle Guide

Join Date: Dec 2005

Heros of Titans Realm [HotR]

W/

Quote:
Originally Posted by Batou of Nine
Has been incredibly sluggish for nearly a week for me now. Load times go from 10 seconds per link, up to 30 seconds at the worst. Ok load times @ night for me, but only maybe 25% faster. I am PST time if that is relavent.

Makes basic browsing incredibly time consuming, not friendly to the guest user because of this either.

anyway, tahts my situation atm. cheers. Same here. Only recently has it started being slow as molasses.

Doofledust

Doofledust

Frost Gate Guardian

Join Date: Jun 2006

The best thing we users can do is to become subscribers.

*polishes badge*

Tannim

Academy Page

Join Date: Apr 2007

The good thing is though. Once they buy the server, the colocation costs run only between $50 - $200 a month

beanerman_99

beanerman_99

Wilds Pathfinder

Join Date: Apr 2005

In the clouds

[Sage]

E/

Quote:
Originally Posted by Inde
Of course things are being done! We don't have a big backer like Incgamers, IGN, etc. to help us with server costs. We rely on advertising and on our subscriber fees to help get a new server. A new dedicated server is expensive, something we are working toward. I can tell you I have had many, many, many, too many conversations with our network owner and server admin to try to improve and see what we can do. We need a new server and that is something that we are very much working toward, but it's thousands of dollars for a quality one where we won't soon run into the same problems again. We've had numerous discussions and while I don't want to get anyone's hopes up (because I believe that's even more frustrating) we are closer then ever and I'm being told soon and that hopefully this will make up for the excessively long wait.

So while I can't give an ETA or provide more information then that, I continually see this thread. Acknowledge and try to let you all know that I understand the frustration, and am and have been in discussions for quite some time over the server speed. Thank you for giving us an update, much appreciated. I hhave been having severly slow loads, so slow that I usually just give up and go do something else. I enjoy reading (and sometimes posting) the forums alot but the incredible load times just isn't worth waiting through. Usually I experience several days of slow loads and several days of fast loads. Its unpredictable and it doesn't really seem to be related to the time of day cause I browse in the morning, mid afternoon, and late evenings.

Again thanks for the update and hope to you all are able to get the new server soon.

Vijnana Baji

Vijnana Baji

Academy Page

Join Date: Jun 2005

The Baji Famliy

Me/Mo

guildwarsguru is pretty much allways slow for me evening/night time GMT + 1

]SK[

]SK[

Krytan Explorer

Join Date: Feb 2006

Nottingham, UK

GV

W/

Quote:
Originally Posted by Batou of Nine
Has been incredibly sluggish for nearly a week for me now. Load times go from 10 seconds per link, up to 30 seconds at the worst. Ok load times @ night for me, but only maybe 25% faster. I am PST time if that is relavent.

Makes basic browsing incredibly time consuming, not friendly to the guest user because of this either.

anyway, tahts my situation atm. cheers. I use this site ONLY in the morning (7AM GMT). The site is painfully slow at this time but in the evening times its absolutely hopeless. I use the auctions a lot and find they are loading about every 45 seconds in the mornings and in the evenings not at all. Saying that though these forums are loading about x4 faster than the auctions.

One thing for sure this is the slowest site on the internet that I use.

Moa Bird Cultist

Moa Bird Cultist

Wilds Pathfinder

Join Date: Jan 2006

Hastings (UK) / Latham (USA)

Freedom Fanatical Scots [FFS]

E/W

Oh dear, it's crawled to a halt again... Not only that, but I keep intermittently getting the "Invalid Thread Specified" page when I try and post a reply, (if you're reading this, then obviously I didn't this time )

Lowlife

Lowlife

Pre-Searing Cadet

Join Date: May 2007

Foxtrot Uniform Biatch [pwn]

E/

uhm, I don't know if this has been sugested already
but would it be possible to speed the site up a bit by archiving old and/or unused threads?
not that I know nething abt forums and how to improve speeds of those, but I can only try to contribute a little bit

Gawa

Gawa

Frost Gate Guardian

Join Date: May 2007

[Oldschool Respect and Honour]

:(

It just took me 53 seconds to open this thread.

Another 21 seconds to open the reply box.

edit - another 54 seconds to post this thread.

total - 2 mins 8 seconds to open and post (obviously not counting writing anything)

I havent had a reply from admins on the 'search button broken' thread so im not sure what the status/attitude/explanation from the owners is. Im new to the site and GW in general, so pardon me if i offend anyone ( i dont mean to and you shouldnt take offence) for speaking frankly and about this that is blatently obvious to me since i first looked at this site until today - the speed issue has not gone away at all during that time.

What i am wondering is why does everyone accept that this site is ridiculously slow?

Are there no other forums that are great for Guildwars? That could be used instead of here (if the speed issue can not/will not be solved here)? I have found (searching the web) quite a few other forums that have no speed issues. The thing is that they need regular visitors.. and if everyone is waiting here..

Obviously i dont mean to attack or discredit etc this forum or its admins; far from that. I just want, what most of us want - a place that we can know as the premier GW forum. This forum should be that. However, waiting upwards of a minute to open threads, in a forum that has hundreds of posts each day, is incredibly frustrating for all and definately not an efficient use of time.

The ideal scenario - the site speed issue is fixed

Less ideal - (if the issue cant/wont be fixed) we populate a forum that does have adequate resources so that speed will not become an issue.

i could suggest that i make a forum and work hard gathering info etc and do that to offer to the community (i just did this with another game, so i know it could be done) But, whats the point when there are already a bunch of great forums about already.

*fingers crossed for a fix or at least an answer to say that this is as good as it gets*

Cheers :)

Inde

Site Contributor

Join Date: Dec 2004

If you'll read up a bit, you'll see I've posted on this issue Gawa.

Gawa

Gawa

Frost Gate Guardian

Join Date: May 2007

[Oldschool Respect and Honour]

ah, thanks for replying Inde much appreciated.
My apologies, in a thread of 600 odd replies, one tends not to read all the posts :P I kinda thought the thread was for us to give feedback if the site is slow, and since ive used it a couple of weeks now and it was always slow, guessed i should give that feedback. Great to know that admins are active, cheers.

(maybe you could post a short locked sticky indicating the current server speed status and saying that there isnt much can be done atm etc?)

I would like to see if i can help. Ill look into it a bit more when i get home. If you dont mind me asking the below.. :P btw, im no pro...so if you are or have someone in yer team who is, just tell me to shut up

Can i ask, is the issue with lack of bandwidth?
Or with RAM/processing power on the server?
Has it always been like this or did it begin after something was modded/installed etc?
what version of Vbulletin are you running?


I could be wrong and please correct me if so :P but i would have thought that the bandwidth was the main issue, which wouldnt be solved with buying a new server, but rather by upgrading the link to the server.

Im wondering, you mention the desire to get a new server, but obviously the cost as you mention in the thousands, would be prohibitive.. im not sure of your bandwidth usage or your webspace usage, or your current monies availble (from yourselves and any 'income') but is renting a server not a more viable option, particularily in that some packages come with unlimited bandwidth. There are also 'rent to buy' packages out there.

(i recently researched into renting/buying dedi servers for running a couple of Source game servers)

hmm, later ill have to remember to log into the Vbulletin site i have access to and see if there is anything else i can offer as a suggestion to help re speed etc. (again, i dont mean to sound like i know something you dont :P and i more than likely dont! i just really would like to see if we can do something to speed things up) cheers

edit - heh, just got 3 time outs so sorry if this doubleposts

Inde

Site Contributor

Join Date: Dec 2004

The exact issue, is we don't have enough CPU. The problem has increased with the site load. We are on an outdated version of VB right now but have template caches, turned off search, and other mods in place to try to help that load. Unfortunately the only thing that will fix this problem is a new server. Which is in the works, but as I said above, as soon as I have an ETA or more information I will be sure to post that.

bevis226

Ascalonian Squire

Join Date: Mar 2007

[holy]

W/Mo

Very Very Very SLOW loading anything.
I use FireFox and have a 8mb cable connection and it takes atleast 5 minutes to load in to post auctions and such.Most of the time getting Timed out.
Think it's an issue with server location and/or HUB speed.
Me and Half of my Guild live on the East Coast of the U.S. and it's the same with all of us.S.L.O.W. Totally unusable to any point.
It's a shame because this is THE place to buy and sell all of our junk.

Thanks for having me
bevis226

bevis226

Ascalonian Squire

Join Date: Mar 2007

[holy]

W/Mo

LOL Who's house is it hosted from?
Just ran a trace and ended up with a home IP address.

Inde

Site Contributor

Join Date: Dec 2004

Yeah...

Of course it's a house. With server hamsters that we must feed. They get dehydrated a lot as well. You know, can't run as effectively without that little water bottle dripping by their heads.

Unlucky Slayer

Unlucky Slayer

RAGE INCARNATE

Join Date: Apr 2006

Sitting at The Guild Hall 2, being happy.

Nerd Clan [NK]

R/

With your help (Read: $$$$) we can make sure that there are many hamsters to run the server and many more replacements to those hamsters so in case one gets a heart attack and dies we'll have more.

That or we could use that money to kidnap some of the banned users and put them to work in the basement shoveling coal into the furnace to replace the hamsters.

wetwillyhip

wetwillyhip

Frost Gate Guardian

Join Date: Aug 2006

USA, Southern California, Orange County

Tyrian Elements [TyE]

R/Mo

naw, the whole site is really slow for me and i have highspeed cable internet, works fast on other sites, but this one is SLOOOOWWWW

]SK[

]SK[

Krytan Explorer

Join Date: Feb 2006

Nottingham, UK

GV

W/

The problem seems to be just too many users. Am I correct in saying that all of this sites features (forums, auctions etc) all live on one server? Can you not break these up?

*Edit*

Just read backwards and notice you already said its down to processing power. /doh. Maybe a dedicated server isn't the answer but maybe just separating each feature is?

Malice Black

Site Legend

Join Date: Oct 2005

Edit button still doesn't work very well. Makes moderating hard.

Rivix

Ascalonian Squire

Join Date: May 2007

D/Mo

Compared to the last week, things have gotten quicker for me. Except for the auction...

Shaolin_Steve

Frost Gate Guardian

Join Date: Aug 2005

ELG

W/Mo

I've just posted a long thread in the auction feedback section. The speed is terrible, which cause most of the auction functions to timeout and/or fail.

Can I ask what the server specs are? One poster mentioned something about processing power. Dual Processor yes? Hyperthreaded?

]SK[

]SK[

Krytan Explorer

Join Date: Feb 2006

Nottingham, UK

GV

W/

I can't imagine the server itself being all that bad a spec. I mean look at these forums now...

Currently Active Users: 2587 (665 members and 1922 guests)

The Auctions also carry another 300+ users. IMO the load just needs balancing across servers.

Inde

Site Contributor

Join Date: Dec 2004

There's more then just Guild Wars Guru on these servers everyone. Please remember we have other sites. We have a dedicated HTTP server for GWG, but share our database server with WoWGuru. It's the database server, which includes forums and auctions that needs more CPU. As I stated before, we have the specs for the new server and are currently in the process of getting that server. I don't have an update yet but as soon as I do I'll let you all know.

Malice Black

Site Legend

Join Date: Oct 2005

Donate ppl donate! I need a functioning edit button to get ya all banned!

lakatz

lakatz

Wilds Pathfinder

Join Date: Jun 2006

Quote:
Originally Posted by Inde
Yeah...

Of course it's a house. With server hamsters that we must feed. They get dehydrated a lot as well. You know, can't run as effectively without that little water bottle dripping by their heads. I saw Evan Almighty this weekend and thought of you and the guru site. If you happen to go see it, you'll see why.

Hyper.nl

Hyper.nl

Desert Nomad

Join Date: Oct 2006

Defending Fort Aspenwood

E/

In the best times, forum pages take 8 to 10 seconds to load, which is reasonable. At some times, pages completely fail to load at all. (Server sends empty page as answer which gets offered as download by browser)

Also, sometimes the forum seems to be down at all.

Bob B

Ascalonian Squire

Join Date: Feb 2006

Australia

Mo/Me

Quote:
Originally Posted by Hyper.nl
In the best times, forum pages take 8 to 10 seconds to load, which is reasonable. At some times, pages completely fail to load at all. (Server sends empty page as answer which gets offered as download by browser)

Also, sometimes the forum seems to be down at all. My experience is the same but pages never load in 10 seconds, 30 seconds at best and one reason I rarely use the forums. It took me 15 minutes just to get here. That's not an exaggeration either.

Mareak Humner

Pre-Searing Cadet

Join Date: Jun 2007

Descended Indefatigable Entropy {DIE}

R/Mo

I have been experiencing alot of delay, forums and auctions alike, I hope this might help the "forum masters&network ninja's"

Pinging guildwarsguru.com [38.99.233.252] with 32 bytes of data:
Reply from 38.99.233.252: bytes=32 time=81ms TTL=48
Reply from 38.99.233.252: bytes=32 time=83ms TTL=48
Reply from 38.99.233.252: bytes=32 time=84ms TTL=48
Reply from 38.99.233.252: bytes=32 time=83ms TTL=48
Ping statistics for 38.99.233.252:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 84ms, Average = 82ms

Tracing route to guildwarsguru.com [38.99.233.252]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms ###-###-###-###.jax.fdn.com [###-###-###-###]
3 7 ms 6 ms 7 ms ###-###-###-###.jax.fdn.com [###-###-###-###]
4 15 ms 7 ms 7 ms core01-ge-0-0-0-201.jax.fdn.com [16.199.21.81]
5 16 ms 14 ms 13 ms 216-199-127-217.tpa.fdn.com 216.199.127.217]
6 14 ms 16 ms 15 ms 66.250.7.185
7 42 ms 40 ms 40 ms g1-2.core01.tpa01.atlas.cogentco.com[38.112.37.69]
8 43 ms 46 ms 45 ms p5-0.core01.iah01.atlas.cogentco.com [66.28.4.45]
9 42 ms 40 ms 41 ms te3-1.mpd01.iah01.atlas.cogentco.com [154.54.2.242]
10 82 ms 80 ms 80 ms t2-1.mpd01.lax01.atlas.cogentco.com [154.54.3.38]
11 80 ms 83 ms 80 ms g3-0-0.core01.lax01.atlas.cogentco.com [154.54.1.33]
12 80 ms 82 ms 81 ms p15-0.core01.lax02.atlas.cogentco.com [66.28.4.181]
13 81 ms 82 ms 81 ms g0-1.na06.b015364-0.lax02.atlas.cogentco.com [38.112.36.154]
14 81 ms 81 ms 83 ms blitzen_networks.demarc.cogentco.com [38.112.241.22]
15 82 ms 82 ms 84 ms 38.99.233.252
Trace complete.


Pinging gwguru.com [64.202.189.170] with 32 bytes of data:
Reply from 64.202.189.170: bytes=32 time=101ms TTL=104
Reply from 64.202.189.170: bytes=32 time=102ms TTL=104
Reply from 64.202.189.170: bytes=32 time=101ms TTL=104
Reply from 64.202.189.170: bytes=32 time=101ms TTL=104
Ping statistics for 64.202.189.170:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 101ms, Maximum = 102ms, Average = 101ms



Tracing route to gwguru.com [64.202.189.170]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms 1 ms 1 ms ###-###-###-###.jax.fdn.com [###-###-###-###]
3 7 ms 6 ms 7 ms ###-###-###-###.jax.fdn.com [###-###-###-###]
4 7 ms 7 ms 7 ms core01-ge-0-0-0-201.jax.fdn.com [216.199.21.81]
5 13 ms 13 ms 15 ms core01-at-0-3-0-131.orl.fdn.com [216.199.46.193]
6 14 ms 16 ms 14 ms 64-128-130-173.static.twtelecom.net [64.128.130.173]
7 13 ms 16 ms 13 ms 66.192.242.129
8 83 ms 78 ms 80 ms core-02-so-0-0-0-0.okld.twtelecom.net [66.192.255.87]
9 80 ms 83 ms 80 ms peer-01-so-0-0-0-0.snjs.twtelecom.net [64.129.248.17]
10 99 ms 99 ms 100 ms ge-4-1-0.mpr1.sjc7.us.mfnx.net [206.223.116.86]
11 100 ms 99 ms 99 ms so-0-0-0.mpr2.sjc7.us.above.net [64.125.30.170]
12 99 ms 114 ms 100 ms so-1-0-0.mpr1.sjc2.us.above.net [64.125.30.174]
13 94 ms 95 ms 149 ms so-1-0-0.mpr1.lax9.us.above.net [64.125.26.25]
14 100 ms 100 ms 99 ms so-4-0-0.mpr1.phx2.us.above.net [64.125.27.198]
15 111 ms 100 ms 102 ms available.above.net [64.124.147.26]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 98 ms 97 ms 97 ms ip-64-202-160-154.secureserver.net [64.202.160.154]
20 101 ms 101 ms 103 ms pwfwd-v01.prod.mesa1.secureserver.net [64.202.189.170]
21 105 ms 102 ms 111 ms pwfwd-v01.prod.mesa1.secureserver.net [64.202.189.170]
Trace complete.

A brief google on available.above.net resulted in ALOT of people complaining about thier domain "slowing up the works" anyways you could have your network traffic re-directed to avoid them? Or *something* to bypass this slowdown?

I am assuming the gwguru.com IS related to this site, it comes up as the #1 site when googled..

Malice Black

Site Legend

Join Date: Oct 2005

Getting ALOT of blank pages. Have to refresh multiple times for the page to load.

Lycanine

Lycanine

Ascalonian Squire

Join Date: Jun 2007

Newcastle Upon Tyne

KoW (Knights of Wurm)??o.o

N/E

Well I have been coming to this site for reference for a long time and it runs very slow. My internet connection is definitely not the problem since I have 8mb connection.

The strange thing is there is another forum that I am a member of...animeleague.net/forums and they allow 450x450 pix signatures for all members. And recently they servers went a bit slow so they upgraded to phpbb3
but when they were in phpbb2 they had hundred's of thousands messages and they run faster then this. Just a comparison. Its only text mainly on this forum and for some reason its quite slow. Probably ads I would imagine that is taking up bandwidth since you use cronjobs to run adverts. Well I guess it depends on the type of script/software you are using.

TheGuildWarsPenguin

TheGuildWarsPenguin

Wilds Pathfinder

Join Date: Aug 2005

Los Angeles, California

Picnic Pioneers

E/

Site runs extremely slow during the daytime(9AM-5PM PST), but runs quickly at night.

Rocky Raccoon

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

Seems to be much better today, No problems at all so far.

I have been checking all day and I must say that it is 100% better than it has been for a while.

T.T.H.

T.T.H.

Academy Page

Join Date: May 2006

Germany

Wolf Guard [WOLF]

E/Me

I'm from Germany and unfortunately GWGuru is somewhere between "horribly slow" and "unreachable". Basically I can use GWGuru (forum and auctions) only during my morning hours (8:00am GMT to 9:00am GMT) where it loads very slow because at "my" afternoons and evening it's not really usable because it usually never loads at all. This behaviour I have for several weeks by now.

I prefer GWGuru because in my opinion it's the best English GW fansite but it really costs my nerves to search, buy or sell something at the auctions.

CDittric77

CDittric77

Frost Gate Guardian

Join Date: Jan 2007

A Famous Small Town in PA

Saints of Avalon

R/Mo

The solution to this problem is to subscribe...the more we have people subscribe, the sooner we have our server.

Inde, I'm feeling charitable and would like to make an additional contribution. While I can't give all that much, what's the process for doing so?

T

Malice Black

Site Legend

Join Date: Oct 2005

Pretty much unusable for me at the moment (took 5 minutes just to get this thread to open)

holyjew888

Lion's Arch Merchant

Join Date: Jul 2005

Wisconsin

Guardians Alliance [ALLY] now recruiting

D/A

REALLY slow when i post or ener a forum, but not a thread
central time zone, always
and i have a pretty fast internet connections

Malice Black

Site Legend

Join Date: Oct 2005

Not been able to log on all day due to "database error".