3/4 Characters DELETED! - Guild Wars Guru archive powered by Guild Wars Legacy

HOXMAN

Frost Gate Guardian

Join Date: May 2005

TN, USA

Amber Order [AMBR]

E/Me

12 Nov 2005 at 14:26 - 1

When i got home i tried to log into GW and it didn't recognize my password so i got a new one. When i was finally able to get one. 3 out of 4 Characters were DELETED! The one Char remaining has all of his pts but he's naked! I didnt download anything and i follow the EULA to the letter! Is there any hope for me? Can Anet do anything? I feel sick.

Ok most of my stuff in storage is gone.. money everything... except for some junk i had stashed. and i stillhave my main weapons but other than that i'm naked as a jaybird! This makes me so frustrated. I know it's just a game.. and i can start over but.. i was this close to getting my 4th char ascended...sigh....

Trance Addict

Frost Gate Guardian

Join Date: Oct 2005

Montreal, Canada

[ruff] Doggy Style

12 Nov 2005 at 14:41 - 2

Key-Log'd

Unless you were dumb enough to give your password to someone else. Then you deserved it.

HOXMAN

Frost Gate Guardian

Join Date: May 2005

TN, USA

Amber Order [AMBR]

E/Me

12 Nov 2005 at 14:42 - 3

Thanks for the reply but i did not download anything.. and no one has my password. but thanks anyway.

Trance Addict

Frost Gate Guardian

Join Date: Oct 2005

Montreal, Canada

[ruff] Doggy Style

12 Nov 2005 at 14:48 - 4

change your password and email.

aron searle

Jungle Guide

Join Date: Aug 2005

Mo/

12 Nov 2005 at 14:51 - 5

The usual.

get ad-aware or antother spy bot thing, a virus checker and a firewall (all can be downloaded for free).

If you do have that and you didnt give your password, then im lost.

Shimus DarkRaven

Desert Nomad

Join Date: Oct 2005

Titusville, PA <nowhere>

KOD <Knights of the Dragonrose><Guild Officer>

W/Mo

12 Nov 2005 at 14:55 - 6

You can also, a less solicited answer, Log the logging. Run a logger for yourself, and see if you can catch The .exe on their logger and find the directory and delete it. Then change email/password. And if you need any ingame help bro, I'll hook you up. This happened to me, I wouldn't wish this on anyone else.

--The Shim

Tactical-Dillusions

Desert Nomad

Join Date: May 2005

Grimsby, UK

R/

12 Nov 2005 at 15:13 - 7

Thieving f*****s. I bet all your gold is up for auction right now.

HOXMAN

Frost Gate Guardian

Join Date: May 2005

TN, USA

Amber Order [AMBR]

E/Me

12 Nov 2005 at 15:18 - 8

All 15k of it. it's a shame..

xxreaper008

Banned

Join Date: Jun 2005

12 Nov 2005 at 15:22 - 9

Quote:

Originally Posted by HOXMAN

When i got home i tried to log into GW and it didn't recognize my password so i got a new one. When i was finally able to get one. 3 out of 4 Characters were DELETED! The one Char remaining has all of his pts but he's naked! I didnt download anything and i follow the EULA to the letter! Is there any hope for me? Can Anet do anything? I feel sick.

Ok most of my stuff in storage is gone.. money everything... except for some junk i had stashed. and i stillhave my main weapons but other than that i'm naked as a jaybird! This makes me so frustrated. I know it's just a game.. and i can start over but.. i was this close to getting my 4th char ascended...sigh....

Same thing happened to me! But I I tried to log on, it didnt recognise my password, i retrieved it, then when i logged on. All my characters got deleted! All 4! But nothing was taken out of storage, So i kept all my ecos and obsidian shards, Fewh

HOXMAN

Frost Gate Guardian

Join Date: May 2005

TN, USA

Amber Order [AMBR]

E/Me

12 Nov 2005 at 15:38 - 10

Ahh at least you were able to salvage something

That's good!

Tactical-Dillusions

Desert Nomad

Join Date: May 2005

Grimsby, UK

R/

12 Nov 2005 at 15:38 - 11

Quote:

Originally Posted by HOXMAN

All 15k of it. it's a shame..

15 Patinum? Is that all?

If you catch me online later on (installing security updates at the minute/computer spring clean blah blah) i will give you 15 plat.

Just make sure your PC is cleaned out first

Arcien Trueflight

Academy Page

Join Date: Sep 2005

Retrieving an arrow from my latest kill.

Nova Alliance [Nova]

R/E

12 Nov 2005 at 15:46 - 12

How about if I tell you the same thing happened to me, can I have 15k?

Nah, just kiddin'. Sorry to hear about that man, I know it has to suck. Only thing I can do is say you need any help with any missions, need some items or something, just let me know and I'll hook you up with whatever I can help ya with, mate.

M1h4iL

Jungle Guide

Join Date: Apr 2005

Perth, Australia

12 Nov 2005 at 15:52 - 13

Did you play GW in a net cafe? They have keyloggers there all the time without you knowing.

Numa Pompilius

Grotto Attendant

Join Date: May 2005

At an Insit.. Intis... a house.

Live Forever Or Die Trying [GLHF]

W/Me

12 Nov 2005 at 15:54 - 14

Apart from using a keylogger, the thieves may have simply guessed your password (if it's easily guessable - e.g. your name, your characters name, your email, or you use the same password on some other site they own/have hacked).

EDIT: and like M1h4iL says, internet cafés (and other public computers, e.g. in schools) are often brimming with keyloggers. Assume anything you do on a public computer is, well, public.

The Unknown Enemy

Frost Gate Guardian

Join Date: Jul 2005

Umm..No response (stalkers, gotta hate them)

Synful Desire [SD]

E/Me

12 Nov 2005 at 16:03 - 15

Safest way I've found to bypass keyloggers on public computers was to type a letter, then some odd letters that didn't fit your password, select the odd ones with the mouse (and no, they can't track this, as they can't see where the mouse selects), type the second letter, then odd letters, and repeat till your password is in.

Sekkira

Forge Runner

Join Date: Apr 2005

Canberra, AU

12 Nov 2005 at 16:05 - 16

I had this happen as well. I was logged in at the time though and got kicked off due to someone logging in to my account. I immediately logged back in and changed password, and nothing was lost, but it was damn lucky I was logged in at the time. After that I checked everything and not a trace of any keyloggers, viruses, spyware or anything.

I find myself wondering now, how they got ahold of this, who it was and whether it was random or they actually have something against me. But unfortunately I have no idea how it was done either so I have no idea what to prepare for to prevent this from happening again.

AirFlame

Ascalonian Squire

Join Date: Aug 2005

12 Nov 2005 at 16:42 - 17

Don't use same e-mail you are using in gw and the same password no where. I prefer to have a e-mail and password only for gw and other e-mail and password for other stuff like forums, games, etc. If that was a key logger or some kind of trojan reinstall system best way. You can't detect homemade trojan or keylogger. Thats why if you dl some skill program's ect don't do that because no virus checker or spy checker can't help you if that file is infected with homemade virus or keylogger.

Wretchman Drake

Jungle Guide

Join Date: Sep 2005

Charr Carvings and [BeeR]

12 Nov 2005 at 16:48 - 18

Quote:

Originally Posted by Sekkira

I had this happen as well. I was logged in at the time though and got kicked off due to someone logging in to my account. I immediately logged back in and changed password, and nothing was lost, but it was damn lucky I was logged in at the time. After that I checked everything and not a trace of any keyloggers, viruses, spyware or anything.

I find myself wondering now, how they got ahold of this, who it was and whether it was random or they actually have something against me. But unfortunately I have no idea how it was done either so I have no idea what to prepare for to prevent this from happening again.

exact same thing happened to me, and nobody got to my guys in time.

D.E.V.i.A.N.C.E

Jungle Guide

Join Date: Aug 2005

Mo/

12 Nov 2005 at 16:53 - 19

I think we got a h4x0r on our hands OR a curropt mod; thats checking your email/pw are the same as your guildwars accounts.

ghostlyranger

Lion's Arch Merchant

Join Date: Nov 2005

12 Nov 2005 at 16:53 - 20

i think u need to update window for the IE upgrade too, coz there is a exploit in old version of ie, well that is something happen to WoW

Whosaidwhatnow

Ascalonian Squire

Join Date: Nov 2005

12 Nov 2005 at 16:54 - 21

Ouch... that really sucks dude. Only option I can bring to the table is already here: someone cleaned you out. Leaving you with one naked character is sort of like giving a waitress a penny for a tip; its just to add insult to injury.

15 plat isn't much to most of us, but 3 characters you've probably spent countless hours on is a big deal to anyone. I feel for you bro. Take the advice in this thread, keep your comp well protected at all times. Ad-ware, spyware, antivirus, a really random PW... I know it doesn't bring your chars back, but it will keep it from happening again.

Mercury Angel

Avatar of Gwen

Join Date: Apr 2005

Wandering my own road.

12 Nov 2005 at 18:47 - 22

Sorry it happened to you, but we on GW Guru can do nothing for you.
Please file a ticket at http://support.guildwars.com/ and hope for the best.

Inde

Site Contributor

Join Date: Dec 2004

12 Nov 2005 at 19:19 - 23

I need to respond to this and will temporarily reopen this thread. Deviance, vBulletin heavily encrypts your passwords. None of the mods on this site, or admins even, have access to anyone's password. Period. We can reset your password and assign passwords, but I have no knowledge of what anyone's password, besides my own, is on this site.

Sir Skullcrasher

Furnace Stoker

Join Date: Jun 2005

California

15 over 50 [Rare]

W/Mo

12 Nov 2005 at 19:26 - 24

Possible way you can lose your password, (not saying you done any of those) bad download .. get different programs for Guild Wars that actually is key logger. Maybe you share your password or account information to other people. Or the straight up reason, hacker just found a way into your system and decided to screwed up your Guild Wars account. Anyway, your password here isn't part of Guild Wars account (I hope not..) and no one here would know what it is, unless you willingly told them.

HOXMAN

Frost Gate Guardian

Join Date: May 2005

TN, USA

Amber Order [AMBR]

E/Me

12 Nov 2005 at 19:35 - 25

I didn't DL anything and no one to my knowledge knew my password. I have notified Anet, virus and adware scanned and remade my deleted chars and am now starting over. Thank you everyone