Well, still can't enter the store. Keep on getting the 'Connecting' box! The only time I did get in it wouldn't let me purchase a slot.
Guess ANet don't want my money.
New update: Shop's Back
Tachyon
Mr.Moses
Quote:
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Originally Posted by Azagoth
Could people post which cards they've used so far. I think it'd be pretty useful if we knew exactly which cards work and which don't.
Also, when you enter the card number do you enter it ####-####-####-#### with the dashes, just as one big number or spaces instead of the dashes? |
Quote:
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Originally Posted by Azagoth
Well, still can't enter the store. Keep on getting the 'Connecting' box! The only time I did get in it wouldn't let me purchase a slot.
Guess ANet don't want my money. |
Mr.Moses
Quote:
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Originally Posted by Misa
the CVV is the last 4 digits
 |
TalonTheCat
4 digits for amex
Klmpee
it keeps saying my password is wrong bu its right
Feminist Terrorist
Klmpee, if you're logging in by using the same info you've used in the past to submit support tickets, that's wrong. You'll need to create a new NCSoft user account. Try that and let us know.
I've had successful merchandise returns on a debit card in the past. Best Buy had absolutely no problems with crediting money back to it even as recently as Christmas. Maybe it varies according the the store involved.
I've had successful merchandise returns on a debit card in the past. Best Buy had absolutely no problems with crediting money back to it even as recently as Christmas. Maybe it varies according the the store involved.
Gaile Gray
Let me hear back from you guys with connection or other issues, please. I would like to give a full report, so keep us up to date. For instance, did a fresh PlayNC account work out for you? Did you find taking out the spaces or correcting the CVV number fix the problem?
Thanks for the info.
Thanks for the info.
scrinner
Just a quick question , Not sure if its been asked. Can we make payments with paypal?
.neuronster.
The shop is still down for me.
LumpOfCole
If you're still having problems connecting to the shop at all, you probably have router-forwarding issues like I had. I've been able to play Guild Wars flawlessly ever since I've purchased it, but last night I simply could not connect to the store. Going on the support site, it told me that I needed ports 6112 and 80 for TCP open. I had 6112 open (hey, that's a battle.net port!), but 80 was closed. When I opened port 80, I was suddenly able to connect to the store without a problem.
Tachyon
Managed to get in and purchase a new slot.
Did exactly what I did before when it refused me, no changes at all and this time it went through just fine.
Oh well, at least I know it wasn't me.
Did exactly what I did before when it refused me, no changes at all and this time it went through just fine.
Oh well, at least I know it wasn't me.
scamPOR
Quote:
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Originally Posted by Mr.Moses
My card is a debit card. It's a Master Card Washington Mutual bank debit card. (I think Washington Mutual is only a Northwest US company. Maybe it's spread further though.) And when I bought my slot, I entered it in as one big long number.
Did you try switching which char you had selected like some have suggested. If you've had a Tyrian char selected, try a Canthan, and vice-versa. Also mayhaps try a PvP char. I got in with a Tyrian monk that was at the time in HA. Try all of your chars and then after that, whether or not you get into the store, send a bug report into ANet telling them which chars you could/couldn't get into the store with, so they'll be able to find out what the bug is all about faster. |
Obsi
I keep getting an Invalid CVV/Expiration Date. Both the numbers are correct. I want to make a necro. 
Any ideas?
Any ideas?
Roshi_ikkyu
Quote:
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Originally Posted by Gaile Gray
Let me hear back from you guys with connection or other issues, please. I would like to give a full report, so keep us up to date. For instance, did a fresh PlayNC account work out for you? Did you find taking out the spaces or correcting the CVV number fix the problem?
Thanks for the info. |
I'm sure Koreans aren't viewing prices as Japanese yen!
Lianna
Keeps refusing my Visa debit card 
It works at every other online store accepting Visa lol
It works at every other online store accepting Visa lol
lg5000
Quote:
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Originally Posted by Roshi_ikkyu
Does these "Other issues" include being forced to view prices as British pounds for Australian players, and Euro's for New Zealand players.
I'm sure Koreans aren't viewing prices as Japanese yen! |
Zenmaster
Quote:
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Originally Posted by Misa
the CVV is the last 4 digits
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it work now when i enter last 4 digits. Although the image show circle on last 3 CVV digits.
Gaile u will need this info
Just bought 2 chars slot
scamPOR
Yes my # is also being rejected... Do you per chance have washington mutual? I've called them like 10 times and they have "fixed" this issue that many times... but still no luck.
Dandy Warhol
Quote:
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Originally Posted by Zenmaster
Thankyou very much Misa,
it work now when i enter last 4 digits. Although the image show circle on last 3 CVV digits. Gaile u will need this info Just bought 2 chars slot |
scrinner
Another follow up question, will we be able to pre-order future chapters?
balonik
my card isnt working neither .. waiting for PayPal option :P
btw, dunno if some1 already post it, but in Store, when u going to pay, in Country option are "Slovak Republic" and "Slovakia" which is same country and i dunno which to select 
btw, dunno if some1 already post it, but in Store, when u going to pay, in Country option are "Slovak Republic" and "Slovakia" which is same country
and i dunno which to select Former Ruling
Quote:
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Originally Posted by balonik
my card isnt working neither .. waiting for PayPal option :P
btw, dunno if some1 already post it, but in Store, when u going to pay, in Country option are "Slovak Republic" and "Slovakia" which is same country and i dunno which to select |
gojensen
Quote:
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Originally Posted by goober1973
Eh, why are we paying more? I understand that exchange rates can fluctuate wildly from day to day, so why not a fixed worldwide charge? At the current rate this means we're paying over €1 more than the american price and while it's not much of a difference let me ask you this: if americans on the west coast were being charged $10 and those on the east coast were being charged $11 would anyone complain?
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The €8.99 doesn't equate to US$9.99. According to todays currency rates US$9.99 equates to €7.80. And last I checked the euro was a more stable currency than the US dollar...
This "injustice" should be fixed. Europeans now must pay US$11.50 for a slot.
Gaile? Alex? Anyone at Anet want to answer this?
Kahlindra
Bought 3 extra slots this morning; I am based in England. Connected first time, was able to make a PlayNC account during the purchase process (which took under 2 mins), and the slots were right there on my account when I logged in approximately .25 seconds after buying them (yes I was excited).
On the positive side, I love this option, and I'm getting lots of enjoyment out of having one of each class with room for my PvP guy. This will definitely boost my weekly GW playing time considerably for the next month or so.
On a more negative, but quite picky side- I had to use my partner's CC because I only have a debit card, which works for every other online transaction I've ever made, but isn't allowed on the GW Store. I thought "Visa", "Amex" or "Mastercard" was a pretty small selection of cards compared to other online stores and we were just lucky to have one in the house. A quick survey of all my friends- no one has American Express here. Maestro would be nice
Also, when I log in my characters are all in one big horizontal line and I have to scroll it quite awkwardly each way to find them- if I'd bought 26 characters I'd never be able to see them! It would be nice if they could be organised as a grid or something, so that you can still see all your characters at one time. Maybe that could be added to the options such as "Aphabetise" and "Pve/PvP". Those options help me a lot in finding my characters, but I would really prefer if their faces were all visible at once.
Thanks very much Anet for the new toys- enjoying them a lot.
On the positive side, I love this option, and I'm getting lots of enjoyment out of having one of each class with room for my PvP guy. This will definitely boost my weekly GW playing time considerably for the next month or so.
On a more negative, but quite picky side- I had to use my partner's CC because I only have a debit card, which works for every other online transaction I've ever made, but isn't allowed on the GW Store. I thought "Visa", "Amex" or "Mastercard" was a pretty small selection of cards compared to other online stores and we were just lucky to have one in the house. A quick survey of all my friends- no one has American Express here. Maestro would be nice
Also, when I log in my characters are all in one big horizontal line and I have to scroll it quite awkwardly each way to find them- if I'd bought 26 characters I'd never be able to see them! It would be nice if they could be organised as a grid or something, so that you can still see all your characters at one time. Maybe that could be added to the options such as "Aphabetise" and "Pve/PvP". Those options help me a lot in finding my characters, but I would really prefer if their faces were all visible at once.
Thanks very much Anet for the new toys- enjoying them a lot.
huMptY DumPty
so far bought one slot for a new ele char... probably more for storage purposes.
ANet Thanks For Slot Upgrade!!!!
ANet Thanks For Slot Upgrade!!!!
zen321u
I'm PISSED at the slot deal!
My g/f let me use her card to get a slot for myself, then get one for her. We ran into the "Invalid Experation Date and or CVV code". We tried several times to get it to work, to see if we did something wrong, and NOW she has 9 slots pending and we only wanted 2!
This screwed up her account at the bank, we STILL don't have the slots and it seems noone will try to help us at NCSoft/ANet with this issue...
THANKS ANet/NCSoft!!
My g/f let me use her card to get a slot for myself, then get one for her. We ran into the "Invalid Experation Date and or CVV code". We tried several times to get it to work, to see if we did something wrong, and NOW she has 9 slots pending and we only wanted 2!
This screwed up her account at the bank, we STILL don't have the slots and it seems noone will try to help us at NCSoft/ANet with this issue...
THANKS ANet/NCSoft!!
ItsJustMeHoney
WARNING..............WARNING
To those of you attempting to get a slot in the store....and you get the error message telling you that your exp date or CVV code is incorrect...be FOREWARNED.....you are being charged at your bank each time you do this...even tho you get NO slots and it keeps telling you invalid codes...I called my bank this morning and was greeting with a deficit due to NINE charges for attempting to buy ONE slot....Needless to say I am attempting to reach them to correct this Immediately.......but wanted to tell you.......STOP TRYING IF IT DOESNT CLEAR
To those of you attempting to get a slot in the store....and you get the error message telling you that your exp date or CVV code is incorrect...be FOREWARNED.....you are being charged at your bank each time you do this...even tho you get NO slots and it keeps telling you invalid codes...I called my bank this morning and was greeting with a deficit due to NINE charges for attempting to buy ONE slot....Needless to say I am attempting to reach them to correct this Immediately.......but wanted to tell you.......STOP TRYING IF IT DOESNT CLEAR
Sir Skullcrasher
i see.. no wonder i see invalid card number or some weird errors when i tried to purchase the slots. 
Markaedw
People, I have some experience with e-commerce. My company was having the same problem. We taking the money and an authorized hold, if that is what is hapopening with the cvv issue, most holds are released with in 5 buisiness days.
I do find it disturbing that there is not any way to contact A-net except by e-mial.
Remeber most transactions can be disputed by your card holder bank.
I do find it disturbing that there is not any way to contact A-net except by e-mial.
Remeber most transactions can be disputed by your card holder bank.
TalonTheCat
The first time I tried - I did get an invalid CCV number, put it in again - and it went through. Just checked my CC - only got charged once.
Tachyon
Quote:
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Originally Posted by Kahlindra
On a more negative, but quite picky side- I had to use my partner's CC because I only have a debit card, which works for every other online transaction I've ever made, but isn't allowed on the GW Store.
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I only have a debit card too, a Visa Electron from the Halifax, and it worked just fine. If by any chance you have a Visa Electron card too then just select 'Visa' in the shop and enter the numbers and your info as per normal.
Kahlindra
Quote:
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Originally Posted by Azagoth
Kahlindra,
I only have a debit card too, a Visa Electron from the Halifax, and it worked just fine. If by any chance you have a Visa Electron card too then just select 'Visa' in the shop and enter the numbers and your info as per normal. |
As for the failed transactions going through- one of my guildies now has 12 slots which she's pretty sure she didn't ask for (although she must have, through over-zealous clicking and Errs), but she sure as hell has been charged for. Don't rage-click when it's making errors, people.
ItsJustMeHoney
Oh btw.....I did, after much searching, find a number where you can call and get most things straigtened out.
They have rather strange hours....1 pm to 9 pm Central Standard Time...Monday thru Friday......confirmed I was not being charged nine times but they still cant tell me how to buy a slot....insisting it is an error on my end with my CVV.....It is NOT and they would do well to admit it.....my bank says my information is correct as I have it.....but I really didnt need to be told this.....I have used this card at least a thousand times in the last three years....and had to enter both CVV and exp date over and over....strange how I never had any difficulty until dealing with the PlayNcSoft store....oh well its going to be their loss if they dont find the bug and fix it.
The number is 1-512-225-6359
They have rather strange hours....1 pm to 9 pm Central Standard Time...Monday thru Friday......confirmed I was not being charged nine times but they still cant tell me how to buy a slot....insisting it is an error on my end with my CVV.....It is NOT and they would do well to admit it.....my bank says my information is correct as I have it.....but I really didnt need to be told this.....I have used this card at least a thousand times in the last three years....and had to enter both CVV and exp date over and over....strange how I never had any difficulty until dealing with the PlayNcSoft store....oh well its going to be their loss if they dont find the bug and fix it.
The number is 1-512-225-6359
Gert Butterfing
OK -we now have Maestro/Switch and Solo but where do I enter my issue number (which is needed)...?
Gert Butterfing
Never mind - few minutes after posting a new build appears and...
Thanks ANet
Thanks ANet
crossound
yea i think it tried to charge me more than once also so now my credit card has blocked me now lol.
i gotta call to get that straighten out and i do recall trying to sign up and got taht CCV error code each time about 11 times.
i gotta call to get that straighten out and i do recall trying to sign up and got taht CCV error code each time about 11 times
.
Markaedw
I have problems with using my credit card, which is probably a good thing, if I could use my card, I might have just bought all 26 at once, as it stands 23 more to go. Since I have to use my debit card, I'm a little more careful with my spending.
When I first made my purchase attempt I used my card, after 3 different tries I used my debit card. So I Checked my CC and noticed that it was 29.97 short, the cost of 3 slots, a few days later the hold was gone. It seems to me that if the number is right; the request for the charge goes through, but if the cvv numer doesn't clear the charge does not, but the request is not being atomatically withdrwan.
When I first made my purchase attempt I used my card, after 3 different tries I used my debit card. So I Checked my CC and noticed that it was 29.97 short, the cost of 3 slots, a few days later the hold was gone. It seems to me that if the number is right; the request for the charge goes through, but if the cvv numer doesn't clear the charge does not, but the request is not being atomatically withdrwan.