New update: Shop's Back

Ninna

Desert Nomad

Join Date: Apr 2005

Northeast USA

Guilded Rose

Me/

bought 3 slots from the store

I now have 9 character slots

Marek

Marek

Ascalonian Squire

Join Date: Aug 2005

Ohio

R/Mo

WooHoo after 30 mins of typing are re-connecting I finally get to buy some slots. HOORAH!

Sarevok Thordin

Sarevok Thordin

Desert Nomad

Join Date: Apr 2006

Scotland

W/N

It won't screw up the system, you just fill in a blank field it doesn't really need to process, but it checks for it anyway (stupidly)

tytons

Academy Page

Join Date: Jul 2006

selecting UK works now for those who wanna know

Fat Smurf

Ascalonian Squire

Join Date: Dec 2005

I wanna know, what mean Could not connect to merchant account provider... Should I still spam purchase, or did I do something wrong o_O

jmj102

jmj102

Lion's Arch Merchant

Join Date: Dec 2005

W/Mo

It would be good if when I select that I'm from Australia, It enables me to pay in australian dollars.

2ndName

Lion's Arch Merchant

Join Date: May 2006

Yeah, I was excited when I saw it. Bought 2 slots. 8 slots for me!!!

Cracko

Cracko

Wilds Pathfinder

Join Date: Apr 2006

3 words.

No Friggin Creditcard.

Markaedw

Markaedw

Desert Nomad

Join Date: Nov 2005

N/

I had the same problem with my cvv number with my capital one visa, I had to use my debit card. Knowing something about online card verification, this is going to become a problem. A-Net will need to sell slots and other upgrades at game stores also.

When you get a message that says could not connect to merchant provider, it means that either your credit card bank does not support online purchasses or that they simply were not able to get trough meaning a busy signal. Try again later.

lyra_song

lyra_song

Hell's Protector

Join Date: Oct 2005

R/Mo

Ok...anyone else having problems linking accounts?

I keeps telling me my password is wrong.

BUt i just logged into my NCsoft account through the support website -.o.


edit:
NVM! apparently the account i use to log in to report people doesnt count -.-

Bethany

Bethany

Frost Gate Guardian

Join Date: Jun 2005

Now that the extra character slots are available, I have a question for which I haven't found an answer: my account has both Prophecies and Factions, giving me a total of six characters. If I go to the store and buy another copy of Factions, can I add it to my exsiting account?

samifly

samifly

Wilds Pathfinder

Join Date: Dec 2005

Girl Power [GP]

Mo/Me

you can add another copy of factions, but it wont get you anything extra (no new slots). the only reason you might want to is for CE emotes.

mrmojo

Academy Page

Join Date: Sep 2005

LLJK

W/Mo

10$ seems too much for just another slot. Maybe if it was 5$ or 10$ + some money off the next game purchase.

Phaern Majes

Phaern Majes

Desert Nomad

Join Date: Sep 2005

Anywhere but up

The Panserbjorne [ROAR]

R/Mo

bought 2 myself, considered 3 but don't want an assassin that bad :P

Captain Arne Is PRO

Captain Arne Is PRO

Banned

Join Date: Jun 2005







Yay, another addition that only applies to a certain part of the clientel!

SilentRob

SilentRob

Pre-Searing Cadet

Join Date: Apr 2006

Elite Templar of Ascalon [ETA]

Mo/E

Saw the store was up and just had to impulse-buy 3 more slots lol. It took my Visa check card no problem, got the slots instantly

TalonTheCat

TalonTheCat

Frost Gate Guardian

Join Date: Jan 2006

USA

Black Cat Guild

Mo/

Ummm - American Express Corporate??? Yeah, let me use my work credit card - they won't mind me buying a game..... lol

lord_shar

lord_shar

Furnace Stoker

Join Date: Jul 2005

near SF, CA

10 total slots here woot!

1 for each existing primary class (8 total), 1 pvp-only slot, and 1 mule. I might get more later...

lyra_song

lyra_song

Hell's Protector

Join Date: Oct 2005

R/Mo

Dear Anet:

Please give us a page to print out when we make a purchase to put in our records.

Thank you.

lord_shar

lord_shar

Furnace Stoker

Join Date: Jul 2005

near SF, CA

Quote:
Originally Posted by lyra_song
Dear Anet:

Please give us a page to print out when we make a purchase to put in our records.

Thank you.
Excellent suggestion... though I just did a screen cap with Alt-Printscreen and saved the reciept page as a JPG...

viper008

Banned

Join Date: May 2005

Quote:
Originally Posted by lyra_song
Dear Anet:

Please give us a page to print out when we make a purchase to put in our records.

Thank you.
Hmm you should get an email if you have access to the email account that you use for the game.

I did get an email confirming the order with order number and other things.

Lady Lozza

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

Ok for those who were having problems - a vast majority I know who are on the EU server, the new update has fixed the issue for those outside of the US getting the error that they couldn't buy because their "US state" was outside of the USA.

lyra_song

lyra_song

Hell's Protector

Join Date: Oct 2005

R/Mo

Quote:
Originally Posted by viper008
Hmm you should get an email if you have access to the email account that you use for the game.

I did get an email confirming the order with order number and other things.
yes i know.

but go to every internet based purchase thing (amazon, ebay, etc) and you can print it out, as well as receive as email confirmation.

emails can be lost. they can bounce back. your spam filter might eat it.

Joshgt2

Joshgt2

Academy Page

Join Date: Apr 2006

Pennsylvania, USA

W/

What is the secret to getting into the shop... I can never connect but yet my friend on TeamSpeak can connect most of the time...

Feminist Terrorist

Feminist Terrorist

Desert Nomad

Join Date: Nov 2005

Oh Noes! The 'burbs!

Quote:
Originally Posted by lyra_song
Ok...anyone else having problems linking accounts?

I keeps telling me my password is wrong.

BUt i just logged into my NCsoft account through the support website -.o.


edit:
NVM! apparently the account i use to log in to report people doesnt count -.-
Thank you Lyra! I am having the same problem, now I know what to do. I was starting to get irritated. "What do you mean my pw is wrong? I just logged in, you dolt!" lmao

Tax?! How do you tax digital media? It's not tangible, nothing physical is provided. How is tax justified?

lg5000

lg5000

Jungle Guide

Join Date: Jul 2005

Australia

Quote:
Originally Posted by jmj102
It would be good if when I select that I'm from Australia, It enables me to pay in australian dollars.
Lucky for you, it selects it in britsh pounds cause anet in europe looks after Australia.. even if you're on the US server. (btw, the exchange rate makes it slightly cheaper for us to pay in US dollars than British pounds)

Not that any of this matters to me. I'm one of the few adults who have a job, own a car and run a family on a relative low income.. and whom the banks are kindly refusing to issue a credit card to.

I would have loved to see another way to pay for things, either paypal (who had enough problems getting it to the point where even Australians don't need to use credit cards anymore) or some way of automatic transfer/bank cheque payment sent to got knows where. Anything, other than the unobtainable.

Sure, I understand that there are security risks in using paypal, but.. there are security risks using a credit card, and I'm reasonably sure I'm not the only one who plays guildwars who doesn't have access to a credit card.

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Ok, so I'm just checking here:

I have as suggestions:
Offer "print this page" receipt. (Not sure it's doable, but can pass it along. Maybe even a "If you would like a receipt, please click "Print Screen" and your receipt will be saved in your Guild Wars Screenshot folder" as an instruction might be helpful, eh?)

Offer additional means to pay, including PayPal.

Any other suggestions?
A few early bugs appear to be repaired.

It seems that the situation with demanding that European shop customers supply a "state" was fixed. We're sorry for the delay, and yes, we know, there is no "Ohio" in Germany or a "Wisconsin" in France.
Any problems or concerns to report at the moment?

My personal suggestion: Have a little Charr pop onto the screen at the end and say "Thank you for shopping. Have a nice day!"

LumpOfCole

LumpOfCole

Krytan Explorer

Join Date: Jul 2006

Orlando, FL

Rt/

I'm getting connection errors trying to access the store. I'm wondering, do I need to open up any ports on my router to successfully connect?

Also, are there any plans to put the DirectSong packs on the store? It would make it a heck of a lot more accessable to the noobies who love the game's music to beef it up.

[riVen]

[riVen]

Krytan Explorer

Join Date: Jun 2006

Refuge From Exile [RFE]

Question to those who have made a purchase:

Does the game keep a log of your past purchases? If so, does this include CC details? I'm asking because I don't have a CC, and a friend of mine is willing to do it for me, but we obviously wouldn't want his CC details to be shown to me afterwards.

jmj102

jmj102

Lion's Arch Merchant

Join Date: Dec 2005

W/Mo

Gaile, do you think it would be possible to pay in our own countries currency?

Queen of the Sand

Ascalonian Squire

Join Date: Jul 2006

Must say Gaile out of all the events pve/pvp as long back as the first betas for prophercies this has to be the worst organised.

No consideration seems to have been made for players who have full slots taken up to be able to try out the new characters

No shop available to be able to buy a new character slot.(which i dont agree with)

Looks like guild wars had a long term plan for online play with stealth charges. Guild wars used to pride itself on being a free online game.

We now have 2 updates a year and shops to purchase new characters. Its not like you can play two at the same time is it. Would it not be better to give them free so players keep prophercies alive by going back and replaying it. I will not purchase slots to go back and play old content

What happened to free updates like Sorrows Furnace updates. Have they now stopped?

how long before your selling weapons and gold. Or are they already through Ebay. Seems strange sellers on there selling millions of gold? A GW could just add it to an inventory

Night Daftshadow

Night Daftshadow

Banned

Join Date: May 2005

In the forest

Hidden Shadows

R/Mo

Quote:
Originally Posted by Queen of the Sand
Must say Gaile out of all the events pve/pvp as long back as the first betas for prophercies this has to be the worst organised.

No consideration seems to have been made for players who have full slots taken up to be able to try out the new characters

No shop available to be able to buy a new character slot.(which i dont agree with)

Looks like guild wars had a long term plan for online play with stealth charges. Guild wars used to pride itself on being a free online game.

We now have 2 updates a year and shops to purchase new characters. Its not like you can play two at the same time is it. Would it not be better to give them free so players keep prophercies alive by going back and replaying it. I will not purchase slots to go back and play old content

What happened to free updates like Sorrows Furnace updates. Have they now stopped?
anet are rookies to the mmorpg scene. so i dont blame them for being disorganized. just lay them off a bit. they're trying their best to satisfy their customers. you know that most mmorpgs make their revenue by charging monthly fees right? take a look at guild wars. no monthly fees since its debut. anet has to find alternate methods of making revenue than just keep releasing new chapters every few months. that's just common sense.

if and when anet ever does implement a monthly fee for guild wars. i can just foresee all the immature brats leaving the game. this i would like to see. anet really needs to do something about these brats. it's like my gaming experience for guild wars decays as more and more of these brats i come across. it's really annoying. all they do is hang around towns(ie. the infamous Grotto) and talk about perverted things or just totally act annoying such as spamming or performing perverted emotes and such. you get the picture. if you read this Gaile, pls take this in consideration. do something about this for god sake!

Markaedw

Markaedw

Desert Nomad

Join Date: Nov 2005

N/

Quote:
Originally Posted by [riVen]
Question to those who have made a purchase:

Does the game keep a log of your past purchases? If so, does this include CC details? I'm asking because I don't have a CC, and a friend of mine is willing to do it for me, but we obviously wouldn't want his CC details to be shown to me afterwards.
the emaill invoice just says the type of card and the last 4 digits.

Now the store is very conveinent (sp?) but expandiong to normal retail stores would allow for a wider base.

Odd that the online store will not take my capital one visa, but it will take my debit card MC. Gaile, you might want you e-comerce to look into that.

Queen of the Sand

Ascalonian Squire

Join Date: Jul 2006

How long before the shop is selling Weapons Armour and Gold.

Point im making is it used to pride itself on no monthly charges but the way its going it will be the same only hidden in stealth charges.

Ive often wondered if the sellers on ebay are part of Guild Wars who sell millions of gold on there and they have 10 million in stock at all times. Thats a lot of farming when a GM could just add it to an inventory

Eet GnomeSmasher

Banned

Join Date: Apr 2005

In my head

Quote:
Originally Posted by Queen of the Sand
How long before the shop is selling Weapons Armour and Gold.

Point im making is it used to pride itself on no monthly charges but the way its going it will be the same only hidden in stealth charges.
Geezus, stop. Making wild speculations and then making complaints based on those speculations and treating it as fact is ridiculous.

Dandy Warhol

Dandy Warhol

Ascalonian Squire

Join Date: Feb 2006

Colorado

Final Countdown [GOB]

W/D

Quote:
Originally Posted by Markaedw
Odd that the online store will not take my capital one visa, but it will take my debit card MC. Gaile, you might want you e-comerce to look into that.
Hate to complain, but I do agree. I've been having an issue with the CVV/expiration date message as well and while I did submit a support ticket, I've yet to hear a response or explanation (and that is totally understandable, it's late at night. And GW support has always been good to me, so totally not dissin' them). So, yeah, some news or a fix to that would be nice.

Ashleigh McMahon

Ashleigh McMahon

Site Contributor

Join Date: Apr 2005

North East England

WoTU[Warlords of the Underworld]

Mo/Me

Aww Why American only cards? Anet doesn't accept maestro/ switch/solo. Why, Why, Why why? I guess theres my character slots and future upgrades out of the window.

THANKS Anet.

Zakarr

Zakarr

Jungle Guide

Join Date: May 2005

Finland

The Store has Visa option but does Visa Electron work? Anyone tried?

BTW, even if you in Europe and use euros, order with dollars because currency conversion makes it cheaper than ordering with euros.

Ashleigh McMahon

Ashleigh McMahon

Site Contributor

Join Date: Apr 2005

North East England

WoTU[Warlords of the Underworld]

Mo/Me

Why only 3 payment options? American based options? Europeans play GW aswell, Anet.

Shadowfox1125

Shadowfox1125

Forge Runner

Join Date: Mar 2005

PST

W/

Quote:
Originally Posted by Gaile Gray
Ok, so I'm just checking here:

I have as suggestions:
Offer "print this page" receipt. (Not sure it's doable, but can pass it along. Maybe even a "If you would like a receipt, please click "Print Screen" and your receipt will be saved in your Guild Wars Screenshot folder" as an instruction might be helpful, eh?)

Offer additional means to pay, including PayPal.

Any other suggestions?
A few early bugs appear to be repaired.

It seems that the situation with demanding that European shop customers supply a "state" was fixed. We're sorry for the delay, and yes, we know, there is no "Ohio" in Germany or a "Wisconsin" in France.
Any problems or concerns to report at the moment?

My personal suggestion: Have a little Charr pop onto the screen at the end and say "Thank you for shopping. Have a nice day!"
I'd like to see other methods of payment, like Paypal, as Gaile has mentioned. But what I'd be overjoyed to see would be little game cards that I can purchase from electronics stores. It would be like those gametime cards for CoV/WoW..