wow! I used to read posts about bans and somewhat assume anet had reasons for them. But here I am permanently banned (code=45) for no reason i am aware about. I don't farm often and if i do it's for the heck of playing w/ ppl i like. i don't sell anything that's not a worthy green to be able to afford armor. I don't engage in any arguments on Guild Wars. and I am in complete bafflement as to why i am banned. The code I got says that my account has been banned for advertising a site that includes 3rd party programs that compromise account security. The only site I have ever mentioned on GW is Guildwiki.org cuz it a great place to get a lot of info for newer players.
I am not aware of any programs on this site if anything they have a section on how to keep yourself safe on GW.
Weird thing is I haven/t mentioned Guildwiki more than about 3-4 times to Guildies and that's it. I was playing last night and everything was fine- this morning I couldn't get my connection to even start or get me to the login page. Every time I hit the GW icon it would tell me path not found. then the window connecting to Anet would pop up randomely when i hadn't even activated it. I couldn't stop GW from trying to connect it kindda freaked me out so I reinstalling GW. That didn't work, so I rebooted my entire PC reinstalling everything back to the manufacturers defaults and reinstalled GW, at which point i was able to get to the login page only to get a banned message?????? Anyone know what is going on???
I am completely in the dark.
code=045 permanent ban o.O wha?
xx luna xx
fiery
GuildWiki it completly okay site to talk about. Just send an email to arenanet. Uninstalling and reinstalling will not help this due to it's your account banned only arenanet can take it off.
Former Ruling
You have to send a support ticket to them.
Lady Lozza
Luna, occassionally mistakes happen. The best way is to keep pestering support about it until they look into your case.
Eet GnomeSmasher
I used to be wary about people who said they were banned for no reason but ever since that mass banning of innocent people, I'm far more inclined to believe people now.
It's probably another mistake by ANET. Just keep petitioning them to take a look at your account and it should be fixed....but I've heard it sometimes takes weeks. I'm really tired of seeing ANET ban innocent people.
It's probably another mistake by ANET. Just keep petitioning them to take a look at your account and it should be fixed....but I've heard it sometimes takes weeks. I'm really tired of seeing ANET ban innocent people.
Markaedw
First off there is nothing wrong with your computer, the bann is from the GW servers.
Send the support request and always respond in less than 24 hrs. All tickets are closed after 24 hrs of inactivity.
Send the support request and always respond in less than 24 hrs. All tickets are closed after 24 hrs of inactivity.
Eet GnomeSmasher
This is a rare time that I agree with Fiery. And yet Demesis wondered why he got banned before..
xx luna xx
omg i hope it works itself out, i emailed Anet -_- i like this game enough to start over and buy another copy. But i also now have a sense of uncomfort about the game itself....being banned out of the blue, makes me weary of spending more money on this game to have it potentionaly happen again.
I really hope it is not because of Guildwiki's site that would suck as I really do think the site is very helpful.
*i will update this w/ any repllies froma net. Fingers crossed.Thx to all who replied.
I really hope it is not because of Guildwiki's site that would suck as I really do think the site is very helpful.
*i will update this w/ any repllies froma net. Fingers crossed.Thx to all who replied.
milias
Yea, definitely contact ANet/NCSoft support about this. If you haven't done anything wrong, I have confidence in them to correct this. May take a couple emails back and forth, though. Just keep bugging them, and they'll fix it for ya 
Mr Crapsicle
The same thing happened to me in the referenced mass banning. I am having a hard time understanding why you didn't immediately contact support and let them know exactly how you feel about this.
i like this game enough to start over and buy another copy
You already own a copy of the game and unless you are truly guilty of some egregious violation of the EULA shouldn't have to feel this way.
IMO you have every right to be pissed off and should be. I suggest letting them know about it. Repeatedly.
i like this game enough to start over and buy another copy
You already own a copy of the game and unless you are truly guilty of some egregious violation of the EULA shouldn't have to feel this way.
IMO you have every right to be pissed off and should be. I suggest letting them know about it. Repeatedly.
Edge Martinez
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Originally Posted by xx luna xx
i also now have a sense of uncomfort about the game itself....being banned out of the blue
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xx luna xx
I of course emailed ANet asap and will keep bugging them. And as angry as this ban has made me I feel if I show any anger in my emails to them they will be less willing to help. After all I am dealing w/ ppl. Of course I wanna yell and demand my account back. But it's hard Anet holds all the cards. You can't help but feel a little helpless even if it their actions are unjustified. To my previous comment "I like this game before to start over" I meant it, not becuase i feel i should have been banned but becuase I have read too many threads on the account ban topics it's hard to have hope.
After all in the next 24 hours a email will let me know what the heck they decided. If they don't unban my account then I may yell and cuss. My first email was basically what i had written here. it was polite. But no i don't like haveing spent months on characters and items etc... and $120 on the games and the fact that i just got factions and barely got to play it. This whole decision falls on 1 person that gets my email and that sux
Annoyed and dissapointed.
After all in the next 24 hours a email will let me know what the heck they decided. If they don't unban my account then I may yell and cuss. My first email was basically what i had written here. it was polite. But no i don't like haveing spent months on characters and items etc... and $120 on the games and the fact that i just got factions and barely got to play it. This whole decision falls on 1 person that gets my email and that sux
Annoyed and dissapointed.
=HT=Ingram
well I know they did another Bot wipe yesterday. However... I would expect Anet to help you out on the incident. Just make sure you communicate to them that if anything was done you would like to know what it was and how to rectify it. They will listen. It also helps to present them with your IP address in private, not ticket... to allow them to compair logs and nicks... It could be your nick was similar or something and got hit by mistake. I have seen it happen with a simple typo on the hash even... So it could be any number of things. But don't worry the account is not Purged yet... You should still be able to get some assistance on the matter and when you get your account back everything should still be there. But you have to act now. after a few weeks those are normally wiped...
Whats really weird is it normally takes a lot to get a perm ban. I mean you got to throw a mess of flags and a warning normally first. so if it just happened whamo no warning... its probably a mistake.
Whats really weird is it normally takes a lot to get a perm ban. I mean you got to throw a mess of flags and a warning normally first. so if it just happened whamo no warning... its probably a mistake.
aron searle
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Originally Posted by xx luna xx
I was playing last night and everything was fine- this morning I couldn't get my connection to even start or get me to the login page. Every time I hit the GW icon it would tell me path not found. then the window connecting to Anet would pop up randomely when i hadn't even activated it.
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Anyway support should fix it in time.
leeky baby
Does any 1 know your account details they might of used your account to spam about the site....
majoho
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Originally Posted by =HT=Ingram
well I know they did another Bot wipe yesterday.
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Retribution X
Quote:
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Originally Posted by majoho
And how do you know that?
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All you can do to get your account back is submit a ticket.
It is possible you were hacked by a gold seller/hack seller, who spams from your account, so their personal account doesn't get banned.
bokken
[QUOTE=xx luna xx]
Weird thing is I haven/t mentioned Guildwiki more than about 3-4 times to Guildies QUOTE]
I cant add any more than other posters have about your ban problem.
I would just like to say that guildwiki is not only acceptable to Anet, they encourage players to use it.
I have contacted the support team on more than one occasion for different reasons.
Any time I have contacted them on an issue having to do with any sort of in-game content the first place they suggest I go is to guildwiki. So, there is no problem going there or talking about it.
Of course the fact that they ignore my question and send me to guildwiki is another story,......
Weird thing is I haven/t mentioned Guildwiki more than about 3-4 times to Guildies QUOTE]
I cant add any more than other posters have about your ban problem.
I would just like to say that guildwiki is not only acceptable to Anet, they encourage players to use it.
I have contacted the support team on more than one occasion for different reasons.
Any time I have contacted them on an issue having to do with any sort of in-game content the first place they suggest I go is to guildwiki. So, there is no problem going there or talking about it.
Of course the fact that they ignore my question and send me to guildwiki is another story,......
J3mo
Weird, but likes everyone says, submit a ticket and prolly youll be fine
MSecorsky
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Originally Posted by xx luna xx
I of course emailed ANet asap...
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Tetris L
luna, you didn't install any GW related 3rd party programs, by any chance, did you?
If yes, then that program may have contained a trojan, stole your account details and used your account to advertise for a website where you can download that very program.
In any case, advertising for GuildWiki can't be the reason for a ban. GWiki has official "specialty" fansite status.
If yes, then that program may have contained a trojan, stole your account details and used your account to advertise for a website where you can download that very program.
In any case, advertising for GuildWiki can't be the reason for a ban. GWiki has official "specialty" fansite status.
Ecksor
you probably went to www.disney.com, and tried to get a hack or one of their guides or w/e. when the thing gets on your computer, it seems like nothing has happened. then, it has a delay, and hacks guild wars. it probably did all the hacking when you were asleep. they steal all your items, and turn on a bot that says thegwplace.com the number 1 place for hacks or something like that. so, get your computer reformatted, because there is probably a keylogger on there (that is if you did what i think you did). send them an email, and go through the necessary steps to verify that it is your account and not the people that hacked it. if/when you get it back, you're not going to have much gold left, if you had any to start out with.
Mod Edit: Please don't post URL's of "suspected hack sites" or such. Thank you
Mod Edit: Please don't post URL's of "suspected hack sites" or such. Thank you
Akhilleus
when my main account got banned it said in the email "we will not accept petitions for the reclamation of this account, as the matter has been well-researched and documented"
it turns out that this "well researched doctumentation" was a doctored screenshot sent into anet by someone who had actually scammed me for the items he was claiming that i had offered to sell for cash. lol.
never again will i trust anet when they ban someone and say they have done their research.
it took a 4 hour phonecall, including getting richard garriot (sp) on the line to get me unbanned. they told me the screenshot had been sent to them, but they could not find the chat logs; but when they logged onto my account and saw the items i had, they assumed i was holding them to be sold on ebay.
in fact, they constituted my own private collection.
so, because a doctored screenshot had been sent in, and because i'm a fairly "well-off" player, i got banned without a good reason.
all i can say is if this is the kind of quality work anet does when checking into things, thank god anet isnt being put in charge of cancer research.
it turns out that this "well researched doctumentation" was a doctored screenshot sent into anet by someone who had actually scammed me for the items he was claiming that i had offered to sell for cash. lol.
never again will i trust anet when they ban someone and say they have done their research.
it took a 4 hour phonecall, including getting richard garriot (sp) on the line to get me unbanned. they told me the screenshot had been sent to them, but they could not find the chat logs; but when they logged onto my account and saw the items i had, they assumed i was holding them to be sold on ebay.
in fact, they constituted my own private collection.
so, because a doctored screenshot had been sent in, and because i'm a fairly "well-off" player, i got banned without a good reason.
all i can say is if this is the kind of quality work anet does when checking into things, thank god anet isnt being put in charge of cancer research.
Sir Skullcrasher
contact support first to see if they can give you more details about the ban. Than reformat your computer just in case there is a virus or bug that is taking information from your computer. Next, you need to wait and see how A-Net support will response to your claim. The worst case is that A-Net won't unbanned and you're force to either buy new copy of GW or keep bugging support.
milias
Personally, I have never been banned, even though I do have a sizable collection. But I don't have a 55-monk, either
xx luna xx
"you probably went to www.disney.com"
Someone left this in a thread, I haven't heard of the place so i went and checked the site out. It's clearly a scam site and I almost brushed it off as a definite no. I asked my brother if he ever heard of it since he has 1 characetr on my account. Seems he made a new characetr 3 days ago and overheard an invincibility hack advertised on GW on that website. he downloaded it but didn;'t mention it cuz he says it didn't work it was "fake". I almost had a heartattack. I couldn't find any leftovers of it because I had reinstalled the whole dam PC due to the errors and weird activity that started to happen >
WTH!!! Unbelievable. I emailed ANet again w/ the additional info. But it's still freaking me out I can't find the hack on my PC but what if it's still there??
Did it erase after I rebooted and reinstalled everything??
Makes me angry that 1 stupid mistake on a 12 year olds part ruined all those months of effort. PPl on GW are always bragging about hacks etc...but you brush it aside as just ppl being stupid. Well different when a 12 year old hears it then stumbles upon a website ad for them. God I hate the internet!!!As angry as I am at my brother it's not his fault he's justa kid.
I'm probably not getting my account back and if it's true what happens after your account gets stolen i may as well buy another copy. Looks like i'll be getting it back w/ 0 anything to it's name if it gets unbanned. >
GODDAM HACKS!!
Luna <---------------------Extremely pissed off and angry!
Someone left this in a thread, I haven't heard of the place so i went and checked the site out. It's clearly a scam site and I almost brushed it off as a definite no. I asked my brother if he ever heard of it since he has 1 characetr on my account. Seems he made a new characetr 3 days ago and overheard an invincibility hack advertised on GW on that website. he downloaded it but didn;'t mention it cuz he says it didn't work it was "fake". I almost had a heartattack. I couldn't find any leftovers of it because I had reinstalled the whole dam PC due to the errors and weird activity that started to happen >
WTH!!! Unbelievable. I emailed ANet again w/ the additional info. But it's still freaking me out I can't find the hack on my PC but what if it's still there??
Did it erase after I rebooted and reinstalled everything??
Makes me angry that 1 stupid mistake on a 12 year olds part ruined all those months of effort. PPl on GW are always bragging about hacks etc...but you brush it aside as just ppl being stupid. Well different when a 12 year old hears it then stumbles upon a website ad for them. God I hate the internet!!!As angry as I am at my brother it's not his fault he's justa kid.
I'm probably not getting my account back and if it's true what happens after your account gets stolen i may as well buy another copy. Looks like i'll be getting it back w/ 0 anything to it's name if it gets unbanned. >
GODDAM HACKS!!
Luna <---------------------Extremely pissed off and angry!
SerenitySilverstar
Actually, I'd give your brother a damn good lecture about internet responsibility. If he's old enough to play a game with adults and purport himself within a community, he should be old enough to know better. Or at least learn from such a monumentous mistake as this.
These are lessons that have been trumpted over and over:
- Don't share accounts
- There are no hacks or dupes in GW. Everything is a scam
- Don't use third party downloadables.
These are lessons that have been trumpted over and over:
- Don't share accounts
- There are no hacks or dupes in GW. Everything is a scam
- Don't use third party downloadables.
Count to Potato
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Originally Posted by SerenitySilverstar
These are lessons that have been trumpted over and over: - Don't share accounts - There are no hacks or dupes in GW. Everything is a scam - Don't use third party downloadables. |
and another one u forgot is be wary of scammers, and report them if u see one
Silver_Fang
usually, those hack would be remove if you do a reformat if you dont know how to remove a spyware or anyhting a like in your system. They probably install a keylogger on your computer.
If you reformat the whole computer, it should be fine. Anyway, this is a good lecture for you and YOUR brother that:
Dont trust anyone from the internet unless you know him in real life and you think him/her is trustworthy.
Don't turst anything that your trustworthy friend heard from the internet.
Play the game as intended, exploitation and hacking alone can get you ban.
As a general rule of thumb, Don't click on any links that looks dodgy. And the best is to check the 'real' link at the bottom of your browser, some hacker will hide a dodgy link under a real link to scam people.
Don't click yes on anything that pop-ups.
If you dont know how to remove a spyware, ask for help from a technician.
If you reformat the whole computer, it should be fine. Anyway, this is a good lecture for you and YOUR brother that:
Dont trust anyone from the internet unless you know him in real life and you think him/her is trustworthy.
Don't turst anything that your trustworthy friend heard from the internet.
Play the game as intended, exploitation and hacking alone can get you ban.
As a general rule of thumb, Don't click on any links that looks dodgy. And the best is to check the 'real' link at the bottom of your browser, some hacker will hide a dodgy link under a real link to scam people.
Don't click yes on anything that pop-ups.
If you dont know how to remove a spyware, ask for help from a technician.
xx luna xx
yay guys! ^_^ things look well. I am greatful for the GWplace mention since it enabled me to give Anet additional info. my account is currently not banned but on suspesnion until they verify i am the rightful owner of the account. LOL I will let u know what's left if anything in my account.
Hugs to all that had input in this, you guys were extremely helpful and i owe u one.
Luna <-------Happy and Hopeful ^^
Hugs to all that had input in this, you guys were extremely helpful and i owe u one.
Luna <-------Happy and Hopeful ^^
Sir Skullcrasher
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Originally Posted by xx luna xx
yay guys! ^_^ things look well. I am greatful for the GWplace mention since it enabled me to give Anet additional info. my account is currently not banned but on suspesnion until they verify i am the rightful owner of the account. LOL I will let u know what's left if anything in my account.
Hugs to all that had input in this, you guys were extremely helpful and i owe u one. Luna <-------Happy and Hopeful ^^ |
SerenitySilverstar
Glad there's been some movement Luna.
I suggest investing in good virus and spyware tracking for your computer.
In the immortal words of Stone Cold Steve Austin - DTA: Don't Trust Anyone!
I suggest investing in good virus and spyware tracking for your computer.
In the immortal words of Stone Cold Steve Austin - DTA: Don't Trust Anyone!
Sir Skullcrasher
Quote:
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Originally Posted by SerenitySilverstar
Glad there's been some movement Luna.
I suggest investing in good virus and spyware tracking for your computer. In the immortal words of Stone Cold Steve Austin - DTA: Don't Trust Anyone! |
As a rule everyone should know... never ever download anything from online sites. You don't know what is in those files you downloading. Not to mention there is no such things as hacks or cheats for MMORPG!
xx luna xx
I wanna thank EVERYONE for the support through this ban . I was really bummed and the replies really helped.
My account is now BACK UP AND RUNNING!! WOO HOO! And all my stuff is still there to boot!!!
PC has been scanned at least 5 times for spyware and viruses and passswords changed. Arenanet was super quick and really helpful. You live and you learn I guess and this has been a lesson well learned.
Lots of hugs and gratitude,
Luna
My account is now BACK UP AND RUNNING!! WOO HOO! And all my stuff is still there to boot!!!
PC has been scanned at least 5 times for spyware and viruses and passswords changed. Arenanet was super quick and really helpful. You live and you learn I guess and this has been a lesson well learned.
Lots of hugs and gratitude,
Luna
Silver_Fang
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Originally Posted by xx luna xx
I wanna thank EVERYONE for the support through this ban . I was really bummed and the replies really helped.
My account is now BACK UP AND RUNNING!! WOO HOO! And all my stuff is still there to boot!!! PC has been scanned at least 5 times for spyware and viruses and passswords changed. Arenanet was super quick and really helpful. You live and you learn I guess and this has been a lesson well learned. Lots of hugs and gratitude, Luna |
And becareful, they might have false positive and you might remove some important files.
you mention you 'rebooted' the computer and reinstall everything, im not sure what reboot you mean, if reboot means turn of the computer and start it again, it would do nothing to clean the keylogger. If you mean reformat, then it should be okay.
2g_2g
Please DO NOT ever install 2 virus scanners onto you computer. Number of reasons for it, but yeah, just don't do it. Also dun use major corp stuff mcafee or norton antivirus. A lot of the free ones take less resources and do the work just fine. Google is your fren.
We don't want peeps to start posting on the technical support forum saying "my computer runs like a dog [maybe it's cos i have 2 virus scanners, 2 pop-up blockers, 2 firewalls, 2 spyware blockers, etc, etc running on the one system]" Mmmm, less is better, unless you have some really cool top secret stuff on there that hackers would want to use for espionage. If this is the case, please let me know and let me test your security.
We don't want peeps to start posting on the technical support forum saying "my computer runs like a dog [maybe it's cos i have 2 virus scanners, 2 pop-up blockers, 2 firewalls, 2 spyware blockers, etc, etc running on the one system]" Mmmm, less is better, unless you have some really cool top secret stuff on there that hackers would want to use for espionage. If this is the case, please let me know and let me test your security.
Zimba
Well 2 antivirus scanner is actually helpfull since no scanner has a 100% detection rate. However when you do use 2 scanners you run only 1 scanner as background scan. With the other scanner you use it offline meaning you manual scan the files you have downloaded. But i do agree to use only 1 good firewall. More then 2 just causes more problems and conflicts.
I use http://www.clamwin.com/ for my offline scanner and symantec antivirus corp. edition for background checks. Suspicious files i scan manual with both of them.
I use http://www.clamwin.com/ for my offline scanner and symantec antivirus corp. edition for background checks. Suspicious files i scan manual with both of them.
Silver_Fang
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Originally Posted by Zimba
Well 2 antivirus scanner is actually helpfull since no scanner has a 100% detection rate. However when you do use 2 scanners you run only 1 scanner as background scan. With the other scanner you use it offline meaning you manual scan the files you have downloaded. But i do agree to use only 1 good firewall. More then 2 just causes more problems and conflicts.
I use http://www.clamwin.com/ for my offline scanner and symantec antivirus corp. edition for background checks. Suspicious files i scan manual with both of them. |
And 2g_2g, Nothing is 100% safe but installing 2 virus scanner is safer and recommended by technician. Because no Anti Virus nowaday can cover 100% of the virus, even with 2, the coverage is not 100%. Also, it doesnt matter if your computer held any cool top secret information or not. Most hacker dont go for specific top secret target, they go for the little careless sheep.
MSecorsky
And Luna... CHANGE YOUR PASSWORD! 
Sir Skullcrasher
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Originally Posted by MSecorsky
And Luna... CHANGE YOUR PASSWORD!
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