I have been hacked

I went to log in today,Wednesday 15th November. I logged in succesfully but was unfortunately faced with ALL my Characters being deleted,I had 8 slots and 5 PvE Characters,my Ranger,Warrior,Monk,Dervish and Assassin all deleted,My ranger had Obsidian Armor and I had spent a lot of time to get it also all my other characters,apart from the Dervish had 15k armor,so,what am I meant to do now. I have e-mailed Anet and waiting for a response,my password wasnt the easiest to guess,as it had many numbers and letters in and my e-mail hasnt been shown to anyone.Whoever hacked me should be shot on site,hackers are nothing but sad pathetic scum, of which will amount to nothing but the self satisfaction of being a geek. So what am I meant to do now?,start again?,quit forever?,is it possible to get my characters back?

Man, I feel for you, and no, I don't think you can get them back. >.< At least you had cash in your storage.. Right?

no,I have nothing,nothing at all.

Ouch. I hope you're able to get everything back. I read another similar thread posted by Black Guinevere last month. Her primary char got deleted. A-net wouldn't do anything. Sorry man.

to be honest,im pissed off,but not that pissed off as much as I thought,this guild wars hack could mean another door opening? maybe now I can spend more time with mates,unlike I used to,maybe I can extend my basketball talent,or maybe im babbling on because im trying to find the positives.

*runs off to change password again*
Everytime i read this I have a need to recreate my password, and make it more complex.

I doubt Anet will do anything Im sorry this happened to you.

wow,today isnt my day,my MSN account wont work,if there could be the most unluckiest person in the world in one time,that would be me..

Have you done some serious scans of your computers? If you are as careful as you say with your email/password then it sounds like you have a keylogger on your computer.

Try some adware scans, virus scans and most importanly run HiJackThis to see what it finds.

I feel bad for you buddy.

Could be the same person. If he managed to get the email address you use for your username (if you use that) and its password, he can reset your GW account password as well.

Usually when people hack into an account, they either keep the account or loot it, not just delete everything. If they are looting it, they get the platinum, the other big valuables, maybe delete a toon just to be an ass, then leave the rest alone. I wonder if your account isn't simply bugged.

I suspect that you have some type of key logger on your system, since you said you have a complex password. It is too late to do much about it now. If you do not remove the key logger from your system, it will not matter if you change your password. You need to clean your system before you proceed further.

• The extreme method would be to reformat your system and do a clean install (this is were a Ghost image is very useful)
  
• Another method you should try first is use a few Anti-Spyware applications such as SpyBot Search and Destroy and Ad-Aware. Additionally, scan your system with an AV program may not be enough ... most key loggers are in the form of a Trojan so another good application is Trojan Remover.

ACCOUNT SECURITY FAQ

omg... same thing happenned to my friend yesterday! I was checking out my friends list, and I saw him connected. I tried to pm him but he wouldnt even reply... He was changing characters frequently, i pmed again, then he(the haxxor) replied and told me I was annoying(my friend is a frenchie) and kicked me from the guild and logged out.

this morning at school my friend was pissed and I asked him why he kicked me out, of course he had learned his accout got hacked(maybe because of the presence of 8 empty char slots...)

I would appreciate it if we could send something to Anet, but problem is... i dont know how... ^^ Now I am POSITIVE that anet can know what types of transactions the deleted characters did before being deleted. It could lead to a type of investigation. I firmly beleive THAT IT WAS THE SAME PERSON

This happened to me. I hadn't used my second account for a few months and when i logged in. 3 of my chars were naked and all their weapons, runes, gold and stuff was gone.

They did leave me my 55hp monk alone though. That was nice of them.

Ramma77, read my reply, I SPOKE TO THE GUY who was hacking...

Ok, I've changed my password in the game using edit account before. Now it is telling me to go to PlayNC and change my password. My password for PlayNC is different than the game password. Why would I change my game password in my PlayNC account? And there isn't a place that I found to change my game password. Am I blind? Any help appreciated.

^You have to click edit or whatever next to where it lists GW in the plaync master account game list

Thanks for the snappy responses,its much appreciated,I have downloaded the trial of Trojan Remover and I have Spy Sweeper on this computor,but what do I do? do I scan the whole computor? just the drive? and whats a keylogger,Ive heard of them but never understood their true meaning.

if this doesnt work,your help was much appreciated and anyway,isnt a door being shut better than it being locked? maybe I can start again with a necromancer,ive always wanted to make one

Keylogger is spyware which basically records and reports your keystrokes.

1. Scan you entire computer.
2. a keylogger is just like is sounds, it logs the keystrokes that you make and saves them into a file somewhere and sends it back to the hacker. That's why your not protected until you remove it. Every time you try to change your password, they will see it in the keylogger.