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Originally Posted by Hand of Ruin
Thanks for posting Gaile, and I hope the devs are going to look into this seriously. So often I feel like we're being ignored, and it bothers me a lot.
Regardless of whether it was a bug or intended, the fact remains that it's causing major grief for everyone that encounters it, and that alone warrants Anet's attention. Yes the game needs balance and so on and so fourth, but above all else, the game needs to be enjoyable and a rewarding experience. Thing that compromise this, are very serious matters.
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No, honestly, you are not being ignored. The fact that I've been active in threads on this, that we've provided initial response, and that we pledge to continue to look at reports (especially those providing explicit details -- thanks guys!) are all proofs that there's no "brushing under the rug" or "let 'em deal with it" attitudes in place!
QA is continuing to monitor the thread on GWO and will be monitoring this thread as well. They have a very good team member assigned expressly to that process, and the reports that they read and pass back to the designers are always given close attention. QA will take the specifics that players provide, because those are oh so helpful in getting to the bottom of this situation, and they will present them in a report that gives a lot of details and replication information and, of course, their findings in attempting to recreate the issues. (Yes, you need to replicate them, you really do, in order to respond as necessary and appropriate without running around in circles with unverified reports that end up being wrong, or provided without enough details to prove. No offense intended, of course, but sometimes players do report things that are not bugs, or give information that is unrelated to the bug, so we have to take a analytical look at things.)
No one knows more than we do that the game needs to have the fun factor firmly in place. No one understand more than we do that changes brought about for reason or for cause must always keep the fun factor in mind. The design team would not put in changes that unnecessarily frustrate players or drive them away. Now, they would make changes that are intended or needed. Maybe they'll make the occasional change that players don't understand, and it's good to discuss. The designers have the overarching view in mind, and you can be sure, "fun" is the most critical of all elements!
I feel that I should say again -- although I'm not going to make an analogy that someone misunderstands like I did earlier with the whole references to a past change

-- that sometimes it takes a while for us, as players, to learn to adapt to necessary or intended changes. But if something is bugged, or glitchy, or inherently unfair, the designers will most definitely want to know,
will know, and will address the issue.
Thanks a lot for understanding that it may take a bit of time, but for trusting that we will continue to analyze this.