[Dev Update] Guild List and European Server Issues - Guild Wars Guru archive powered by Guild Wars Legacy

Gaile Gray

ArenaNet

Join Date: Feb 2005

18 Feb 2007 at 21:15 - 1

Hi, there,

There are two matters of concern to players, from what I can see this afternoon (Pacific time):

The European Server had another issue earlier today that caused a few thousand players to experience a disconnect. And I just got a note that a few thousand players may have been affected with a drop within the last hour, too. The network teams are working on both sides of the Atlantic to resolve this issue. If you have details, like when you were dropped, if you were able to reconnect right away (or how long you had to try before you could reconnect), please post those details here. (Could you please include your general location?) Writing to your region's Support address may also be quite helpful, as they could then ask you for specifics that help them nail down the cause of this issue. Again, I did want to let you know we're tracing the difficulty, and will continue to work to resolve this as soon as possible. Our apologies for the inconvenience!
The Guild List is, at times, showing glitched information. Players who are online may not show on the Guild List, or may show as online after they've left. Players who are in the guild may not appear to be guild members. One guild reported that only about half its members were properly showing on the list at that particular moment. (I'm unsure if that report referred to the general member list or the online list.) I've written to ask for an update on this repair, as well. What I think is happening is that it's a visual problem, that is, the Guild List itself is reporting inaccurately. I don't think people are being booted out of the guild or anything like that. One network programmer mentioned a suggestion that if a guild wants to reset its list, it can ask all members to log out (at the same time) for about 5 minutes, and then log back in, at which time the Guild List will return to proper order. Now, I completely understand that it's like herding cats to try to get guild, especially a larger one, to all log off, count to 5 minutes, and then log back on. I also know that if someone is in Halls or playing GvG, he's going to issue a few expletives at the very suggestion. Anyway, that's just a suggestion for a way to sort of "force" a reset. And of course the permanent fix to this problem is being worked on!

I will report back when I have information on these two issues, and thank you for your patience.

Aera

Forge Runner

Join Date: Dec 2005

Galactic President Superstar Mc [awsm]

E/

18 Feb 2007 at 21:23 - 2

Heya Gaile,

The problem where you seem to be guildless is easily resolved by just relogging, it doesn't have to be the entire guild ( was my experience ).

The same goes for the status, I have my status on online but it still shows me as offline in the guildroster. When I put my status on offline and back on online that's fixed as well.

Also, I was wondering, do you have the guildrosters etc. running on a seperate server?

Silly Warrior

Hold it!

Join Date: Jul 2006

In your local courthouse.

The Arctic Marauders [TAM] (elite PvE, PM)

18 Feb 2007 at 21:39 - 3

Yeah...I noticed a werid problem with the guild roster as well...at least I know now its not just my internet...or computer.

Yandawar

Ascalonian Squire

Join Date: Nov 2006

D/E

18 Feb 2007 at 21:43 - 4

I was dropped twice within ~15 minutes (?) of each other. The first time it asked me if I wanted to reconnect, I said yes, but it failed, so it went back to the login screen from where I automatically logged in without problem. The second time - at nearly exactly the same location in the Panjiang Peninsula (although I suspect that's just a coincidence) - the reconnection worked in one go. I don't know the exact times anymore. Around 19:00 GMT, plus or minus half an hour.
I'm located in the Netherlands.

Gaile Gray

ArenaNet

Join Date: Feb 2005

18 Feb 2007 at 21:45 - 5

Thanks for the info, guys!

Tea Girl

Banned

Join Date: Jan 2007

Mo/Me

18 Feb 2007 at 22:03 - 6

Last update anet fixed the blurry icon problem but they didnt fix mine :T

My item icons are still blurry ><

Gaile Gray

ArenaNet

Join Date: Feb 2005

18 Feb 2007 at 22:07 - 7

Quote:

Originally Posted by Tea Girl

Last update anet fixed the blurry icon problem but they didnt fix mine :T

My item icons are still blurry ><

Please join the thread on this subject that you will find in this forum. This thread is specifically for two issues -- connectivity for Europeans and Guild List issues. However, there is another thread, in which I've been active, that would be by far the best place to put reports of icon issues. Thanks.

Deleet

Wilds Pathfinder

Join Date: Oct 2006

Denmark

Rule Thirty Four [prOn]

Mo/

18 Feb 2007 at 22:08 - 8

When you appear Guildless, you can usually relog, as mentioned, or just wait 30 seconds with the window open. At least, in my case.
It appears that you just need to reaaply your information to the server(s).
Do you have more than one friend/guild server? And are they randomly selected? If that's the case, you might have a problem with a single server.

Etta

Forge Runner

Join Date: Jun 2006

Mancland, British Empire

18 Feb 2007 at 22:12 - 9

22:09 UK time, the guild's roster still show sign of error. At the moment we have 17 online guildies, but the roster only show 4 members being online.

Arkantos

The Greatest

Join Date: Feb 2006

W/

18 Feb 2007 at 22:14 - 10

Nice to hear, Gaile. Any chance you'll fix the bug where absolutely no chests spawn in DoA?

Klenn

Ascalonian Squire

Join Date: Jan 2006

18 Feb 2007 at 22:18 - 11

I just want to say thx to you and the rest of dev for making an awesome game and always working on making it even better. I have been playing since WBE and have all 3 ch and plan on getting ch 4 if/when it comes out =)

Gaile Gray

ArenaNet

Join Date: Feb 2005

18 Feb 2007 at 22:19 - 12

Quote:

Originally Posted by Etta

22:09 UK time, the guild's roster still show sign of error. At the moment we have 17 online guildies, but the roster only show 4 members being online.

Thank you for the report. I am passing it along.

Quote:

Originally Posted by Arkantos

Nice to hear, Gaile. Any chance you'll fix the bug where absolutely no chests spawn in DoA?

Hmm! Can you please direct me to a thread or threads for me to link? I am working on the other issues, but I'm happy to pass this along. Is that no chest, always, or no chests, sometimes, or what? (Sorry I don't know this bug; I've just been sorta swamped with other tracking.)

Thanks for any help you can give me. It's helpful for me to link a thread AND I also provide quotes from players when they provide valuable information that I want to get straight to the teams working on issues.

Thanks again.

Quote:

Originally Posted by Klenn

I just want to say thx to you and the rest of dev for making an awesome game and always working on making it even better. I have been playing since WBE and have all 3 ch and plan on getting ch 4 if/when it comes out =)

Oh it's coming. Or shall I say "it's said to be coming," since we've not released any info yet? I can't wait for an announcement, so we can talk a bit more about this.

Ashleigh McMahon

Site Contributor

Join Date: Apr 2005

North East England

WoTU[Warlords of the Underworld]

Mo/Me

18 Feb 2007 at 22:24 - 13

Happened a few times to me and is constant to a few my guild mates.
It seems to happen when we relog from our character page, not a full relog.

Hope this helps- Good luck fixing this problem.

Rogier

Frost Gate Guardian

Join Date: Feb 2006

[GoT]

18 Feb 2007 at 23:18 - 14

Our guild roster also has had a lot of these problems. The bug is easily resolved by putting your status on offline and then switch back to online. I've been dropped twice (both whilst i was playing HA

), i'm located in the Netherlands, and so is my whole guild.

Smile Like Umean It

Desert Nomad

Join Date: Jul 2006

E/Rt

18 Feb 2007 at 23:22 - 15

Quote:

Originally Posted by Arkantos

Nice to hear, Gaile. Any chance you'll fix the bug where absolutely no chests spawn in DoA?

Quote:

Update - Friday February 16

* Fixed a bug that caused item icons to appear blurry on some systems.
* Fixed a bug that allowed some players to skip a portion of the “Chasing Zenmai” quest.
* Fixed a bug that caused chests to spawn less frequently in the Domain of Anguish.
* Fixed a bug that prevented some players from entering the Rollerbeetle Racing arena.
* Re-enabled sound for miniatures, but only while in an explorable area or mission.
* Modified several Hero items that incorrectly allowed upgrades to be applied.

They've already fixed that. Unless the update just isn't working.

Arkantos

The Greatest

Join Date: Feb 2006

W/

18 Feb 2007 at 23:28 - 16

Quote:

Originally Posted by Gaile Gray

Hmm! Can you please direct me to a thread or threads for me to link? I am working on the other issues, but I'm happy to pass this along. Is that no chest, always, or no chests, sometimes, or what? (Sorry I don't know this bug; I've just been sorta swamped with other tracking.)

Since the latest update (Friday) where it said fixed bug that stopped chests from spawning in the Domain of Anguish, there have been absolutely no chests to spawn. (In stygian veil and ravenheart gloom at least) By that I don't mean they rarely spawned, I mean they never did.

Relambrien

Wilds Pathfinder

Join Date: Jan 2006

Delaware, USA

Error Seven Operators [Call]

W/

18 Feb 2007 at 23:33 - 17

EDIT: Didn't see a previous post, silly me. Redundant info.

//RogueNine

Academy Page

Join Date: Mar 2006

Calgary, Alberta, Canada

Rogue Squadron

E/Me

18 Feb 2007 at 23:56 - 18

im not sure about not appearing, but when I was showing improperly offline in my guild menu, I went to my friends list and changed my status then changed back to online and it was fine.

Divinus Stella

Desert Nomad

Join Date: Nov 2005

Wales

Steel Phoenix

19 Feb 2007 at 00:10 - 19

Usually happens when going into observer, i have to toggle my flist status to offline back to online to get myself to show up on the guild roster again.

The Hand Of Death

Krytan Explorer

Join Date: Oct 2005

Cavalon

The Last Pirates (SaVY)

N/

19 Feb 2007 at 02:38 - 20

When I logged out and then logged back it, the guild list still said I was offline. It was fixed when I set my status to offline and then back to online.

~Death~

AceeBlueEagle

Frost Gate Guardian

Join Date: Dec 2005

ASH -Ashes of Humanity

R/

19 Feb 2007 at 03:17 - 21

My guildies noticed that when you switch toons by using the new feature of not logging out is also when you drop from the Guild online/offline status screen.

Just throwing in my observation too since it ties into the bugs with the Guild List.

Myrkwid

Frost Gate Guardian

Join Date: Jun 2005

R/Me

19 Feb 2007 at 03:57 - 22

There also seems to be a problem with the friendslist. A guildmate got my(!) friendslist uploaded from the server. Happened at least twice during the last 24h. After relogging things got back to normal and he had back his list.

Patrick Smit

Jungle Guide

Join Date: Nov 2006

NiTe

19 Feb 2007 at 07:09 - 23

Sunday between 1600 and 1800 I recall several attempts to get in RA. First I was trying to enter, which ended up in a failure (i forgot the error, sorry about that). I tried to log in and out, and to restart the program but the problem persisted for some 5-10 minutes. After I was able to log in and join matches.

Li Tian

Frost Gate Guardian

Join Date: Jul 2006

Hero

E/R

19 Feb 2007 at 08:42 - 24

Location UK

Disconnection with error 40,13,07:

Friday 9th All day
Saturday 10th All day
Sunday 11th All day
Again Friday 16th evening (GMT)
Sunday 18th in the afternoon (GMT)

Guild issues

All week, got really bad again this weekend, people showing offline, reset thru putting status offline and back on again. However several people had to reset three four times each day.

Also lost guild thursday 8th and friday 9th, no guild, no members, no tag.

Appreciate the apology for the 'inconvenience', with all this shinanegans we have lost 7 new guild members (came to empty unavailable offline guildhall, laughed at our comment about active and left) and over last two weeks 10 old guild members (they are now playing WoW)...it is not easy to find good players and then hold onto them especially with these technical issues.

You dont mention the lagging that seems to be part of this, it makes the game virtually unplayable. I am using a powerful comp with the best graphics card on the market with a 16mb connect, fully defragged, so it aint me...

I Love, love this game, but if you dont sort this out fairly soon alot of people will just stop playing. You cant have failed to notice less people logging into the event, 14 english districts compared to the last canthan festival when it was in the 60's. European players are feeling like second class citizens and for want of a better phrase 'abandoning' the game.

Appreciate the apology, but really just want it fixed.

1. Disconnects when you are in an area for 3 hours, nearing the end and then the new feature wont reconnect you...

2. No Guildhall effectively, last night was horrendous, 10-12 players showing as offline, get the nark with us for not being invited to PvP.

3. Lagging - it is really bad.

Sorry to go on but I am really angry at the poor server provision. There is a thread in technical section on guru headed error 40 or something, sorry I am not very techie so dont know how to link, but people have put their times and problems there.

Andyke

Ascalonian Squire

Join Date: May 2006

19 Feb 2007 at 09:03 - 25

I do agree on this matter above, the same was for my Guild last night, but I have to admit that the lag seems to affect more of my British friends then it did to me.

I also came online last night to see only 3 online members while in fact there were allot more playing, my friends based in the UK could not play DOA because of major lag and this is not a new issue.

Now I was wondering why we had so many problems lately and I was wondering about this :

1. Many Americans play on Euro servers because we favor all the time, now I am not one who has a problem with playing together with the yanks, but if it affects my gameplay then Areanet needs to do something about it.

2. Way to many events and changes to the game! I mean I do like the events and everything but does it really have to be every week? Let us just play the game again and don't try to lure people into the game on weekends because we do play, events or not!

Moa Bird Cultist

Wilds Pathfinder

Join Date: Jan 2006

Hastings (UK) / Latham (USA)

Freedom Fanatical Scots [FFS]

E/W

19 Feb 2007 at 11:09 - 26

Quote:

Originally Posted by Andyke

1. Many Americans play on Euro servers because we favor all the time, now I am not one who has a problem with playing together with the yanks, but if it affects my gameplay then Areanet needs to do something about it.

2. Way to many events and changes to the game! I mean I do like the events and everything but does it really have to be every week? Let us just play the game again and don't try to lure people into the game on weekends because we do play, events or not!

1. Not nearly as many as you might think.

2. It's to lure new people in, not existing ones.

Anyway, as to the problems already mentioned in this thread, our guild has had first hand experience with the status bug - as has been previously said, it can be remedied by switching your status in the friends list, but that isn't the full extent of the problem we have encountered. The worst thing that has happened, (aside from the 'guildless' bug, more on that in a bit,) is guild chat and alliance chat routinely lagging and even sometimes ceasing to function altogether, not to mention the guild roster not updating when people come online or go offline/change characters, etc.

Now, as for disconnects, I live in GB, as does most of my guild - we have a few from Poland, Belgium and the Netherlands as well. Suffice to say, the only code 40 anyone got yesterday was me, around 20:00 GMT, while i was trying to change characters just before the event, which is understandable.

Lastly, the 'guildless' bug. What I have seen of this, really, very annoying bug suggests to me that it is a bug that is area-centric, that is to say it seems far more common in certain areas and instances, (Shing Jea Monastery and Kaineng Center are prime examples of areas where the bug will persist.) Usually, I find, the guild will load after a few minutes of being in an area or instance, but sometimes, especially in those two areas, it will not go away.

Anyway, I hope that provides some useful info for you guys.

Myrkwid

Frost Gate Guardian

Join Date: Jun 2005

R/Me

19 Feb 2007 at 12:15 - 27

Quote:

Originally Posted by Moa Bird Cultist

Lastly, the 'guildless' bug. What I have seen of this, really, very annoying bug suggests to me that it is a bug that is area-centric, that is to say it seems far more common in certain areas and instances, (Shing Jea Monastery and Kaineng Center are prime examples of areas where the bug will persist.) Usually, I find, the guild will load after a few minutes of being in an area or instance, but sometimes, especially in those two areas, it will not go away.

I can confirm that. On saturday on every visit to Shing Jea I "lost" my guild. Cape and info came back after some minutes, but guildchat was still "teh borked". My messages had 30s+ lag or never appeared while messages from guildmates were displayed without problems. When leaving Shing Jea, for example into an explorable area, everything was back ok right when finished loading.

Don Zardeone

Wilds Pathfinder

Join Date: Oct 2005

19 Feb 2007 at 13:55 - 28

Guildmembers named for example:
"Guildmemberguy" who have another character named euh: "othercharacter"

When they swap from Guildmemberguy to Othercharacter, it sometimes happens that Guildmemberguy still is shown in the list while they're on Othercharacter. This means you can't whisper them from the list.

Gun Pierson

Forge Runner

Join Date: Feb 2006

Belgium

PIMP

Mo/

19 Feb 2007 at 13:57 - 29

Got several disconnects last days and one time I came on and was a member of another guild omg. This is weird as I'm the leader of a guild. I logged off and back on and everything was normal again.

Clord

Wilds Pathfinder

Join Date: Jul 2006

Finland

Victory Via Valour

19 Feb 2007 at 14:24 - 30

I got disconnected from Guild features only so game didn't knew I got cape that I was even part in guild. Not to mention list showed I was logged out few mins ago. After restarting entire Guild Wars, it worked normally.

Don Zardeone

Wilds Pathfinder

Join Date: Oct 2005

19 Feb 2007 at 15:55 - 31

I got dc and cannot get back into the game anymore.

Tells me err58 but everything seems to work fine on my end.
Disregard this if I'm the only guy with this problem.

What bothers me though is that I can't cash in my tokens now since event ends in like 4 hours and I haven't been able to log in for like 30 minutes now.

Zeph

Lion's Arch Merchant

Join Date: Jan 2006

Wales, UK

Expect Extreme Violence [EEV]

19 Feb 2007 at 16:07 - 32

Quote:

Originally Posted by Gaile Gray

[*]The European Server had another issue earlier today that caused a few thousand players to experience a disconnect. And I just got a note that a few thousand players may have been affected with a drop within the last hour, too.

The network teams are working on both sides of the Atlantic to resolve this issue. If you have details, like when you were dropped, if you were able to reconnect right away (or how long you had to try before you could reconnect), please post those details here. (Could you please include your general location?) Writing to your region's Support address may also be quite helpful, as they could then ask you for specifics that help them nail down the cause of this issue. Again, I did want to let you know we're tracing the difficulty, and will continue to work to resolve this as soon as possible. Our apologies for the inconvenience!

This problem has been on and off for best part of a week now. Mostly code 040 after trying to leave a outpost or enter a new zone. After you got the initial error it was taking anything from 2 to 30 mins to get back in. Each time we tried (all our guild members on teamspeak) we could get to the character selection screen but once we chose a character GW would time out with a code 040 as we tried to connect to the last outpost we were in.

Yesterdays problem was a little different. Everyone just stopped dead where they stood and got kicked a few moments later with a code 040. Then we could reconnect almost straight away. We are mostly based in the UK, with one guy in France, and we all timed out together.

On a network problem related note, could you please comment on the 'Rubberbanding' problem that is plaguing both PVE and PVP. This seem to be increasing as much as the connection issues. I started a thread about this problem, which has had 3000+ views and 90+ replies from people getting the same problems. But sadly we have had no comment from ANet regarding the issue. If it's recognised as a problem by them and if we can expect any sort of fix, if of course a fix is possible. So as we're bringing up network issues I hoped maybe we could get some word on this one too.

marshy man

Academy Page

Join Date: Oct 2006

gardiner, me

GameAmp Guides [AMP]

19 Feb 2007 at 16:24 - 33

last night around 10pm est, i kept getting d/c left a right. for about an hour i couldnt stay on for more then 30 econds without getting booted.. i finaly gave up though...(yea, im on the eu servers)

Divinus Stella

Desert Nomad

Join Date: Nov 2005

Wales

Steel Phoenix

19 Feb 2007 at 16:35 - 34

Also people in my guild have noticed they have been playing on IP adresses based in america for the duration of the event, its been giving really bad lag issues in GvG.

I think its safe to say european servers are not loved.

Caelus The Fallen

Krytan Explorer

Join Date: May 2005

Glasgow

Voice of the Darkness

E/Mo

19 Feb 2007 at 17:39 - 35

Quote:

Originally Posted by Myrkwid

There also seems to be a problem with the friendslist. A guildmate got my(!) friendslist uploaded from the server. Happened at least twice during the last 24h. After relogging things got back to normal and he had back his list.

I've been getting a similar problem: if I change account without closing GW, I get a friendlist that is the union of both accounts lists. Anyone that is not normally on that particular accounts list shows as "Online" irrespective of their actual status.

Demoon

Ascalonian Squire

Join Date: Jan 2006

19 Feb 2007 at 18:30 - 36

Quote:

Originally Posted by AceeBlueEagle

My guildies noticed that when you switch toons by using the new feature of not logging out is also when you drop from the Guild online/offline status screen.

Just throwing in my observation too since it ties into the bugs with the Guild List.

I can 2nd this. It seems whenever someone logs out using the Switch Characters option they continue to be shown offline. However if you still do the log out and re-enter password there is no problem.

lennymon

Forge Runner

Join Date: Nov 2005

Seattle

Odin's Hammer [OH] - Servant's of Fortuna [SoF]

R/

19 Feb 2007 at 20:42 - 37

The friends list is definitely based on a second server from the games server. I've had several occaisions where my contact list (and also the guild list) has been disconnected while in game. Sometimes you'll get a pop up saying youve been discod from the contacts server and would you like to reconnect and sometimes not. Always when the contacts list is acting up so does the guild roster. This weekend however while not having any popups stating that I'd lost contact with the frinds list server, both the contact list as well as the guild roster were showing folks as online who were not and vice versa. Perhaps its just a connection issue but it does seem widespread enough to warrant a look at the more recent updates if any on the contacts server. I'm on American servers btw if that helps. The new log to character select screen does indeed fit the bug and is a good idea for first catch.

exiled mat

Krytan Explorer

Join Date: Dec 2005

The netherlands > friesland > balk

[JAMM] Justified Ancients of Moo Moo

E/Me

19 Feb 2007 at 23:42 - 38

> Really bad lag in towns (also a FPS around the 2 :S (normal 25 in towns) even switching to the lowest possible graphics doesn't help :S)
> alliance chat has a weird lag (sometimes it acts normal, sometimes messages just arrive 2 minutes later
> guildless bug = rezone to somewere else to fix it, still unhandy but it works
> Syncing errors: Finnishing for example the rollerbeetle race and lagging backwards or missing an opponent with a ram attack because he was allready miles ahead of you :S
> rubber banding: still exist, but really not as bad as it once was (only had it a few times in the roller beetle racing arena

luckely i wasn't planning to do anything "network intensive" the comming period

too bad i couldn't get the full racing beetle experience because of the lag /syncing / rubberbanding though

Robius Angelus

Pre-Searing Cadet

Join Date: Jun 2005

Philippines

Legion of the White Aguila

E/Mo

20 Feb 2007 at 00:21 - 39

I've been experiencing the same thing with my Friends List. I have two accounts and when I log in to each of my accounts, each account's Friends List get mixed-up with the other hence making each Friends List full, more than what is allowed and I won't be able to delete or add a friend's name.

Nadine

Frost Gate Guardian

Join Date: Jan 2006

OhNo quitted too active gvg

W/E

20 Feb 2007 at 06:33 - 40

Here in Finland we have had a lot of troubles lately. Couple of days we needed to cancel our gvg's becouse of major "not logging in" problems. I have been so busy irl that i havent put days into diary but lets say that 4 days now without that big problems. Usually it is err 040, 015 or 013. And most of the time guild problem is related to these days too, when u happen to get in after half an hour trying u will be guildless and not being able to travel to gh. sometimes only couple of players are unable to get in but others like 10 are having guild problems.

FRUSTATING, pls do something.