[Dev Update] Guild List and European Server Issues

Perynne

Perynne

Site Contributor

Join Date: Oct 2006

Finland

Runners of the Rose [RR]

R/

I had a really weird problem this morning. I was in Kamadan (europe d1) and messaged a person for a trade. Then I waited... and waited... and noticed that something seemed to be wrong. All the spam in the local and trade channels had suddenly almost stopped and barely anyone was moving. I could move around completely normally though. I checked my friend's list, and it had a button that said I'd disconnected from it. No pop-ups telling me about it, I wouldn't even have noticed the disconnection if I hadn't checked my friends list. Well, I pressed the button and got the reconnect box. I typed in my password.... and got an error, something about my internet connection not functioning properly and being unable to connect (don't remember the error number, I was in a hurry so I could catch the trade).

All this time it looked like I was still ingame, except I couldn't send any messages to anyone. I could still move around though. Well, I tried again, and got the same error. I checked my internet connection and it was working fine. I had to completely log out and log back in before the game worked again properly. Missed the trade though.

Anyway, I had a lot of error 040 a few days ago, but everything's been working fine during the weekend. I live in Finland too and a few days ago pretty much all of my guild had connection issues, but nobody has been complaining during the weekend.

Ferret

Ferret

Elite Guru

Join Date: Jul 2005

England

Ferrets Unity of Rogues (FUR)

R/Mo

Hi Gaile,

I'm on the Euro Servers and in England.
I had a lot of connection issues over the weekend, but the worst was last night (19th Feb) from 6pm to 11pm (when i was playing). Almost every time i left a town i got 'error code =007', and to say the least it was annoying.
It wasnt just me, but a lot of my Guild members from England too.

This seems to be better this morning when i played before work (7.30am to 8.30am), but then there are a LOT less people playing on the servers.

Thanks,

Ferret

Edit: I forgot to mention the lag as well. All weekend the ping count was terrible and i suffered from huge amounts of lag and this continued on Monday Night. My PC shouldnt be the issue with 2048MB Ram, Core Duo processor and 512 ATI Graphics card.

BirdDog

Ascalonian Squire

Join Date: Apr 2005

Right now, i Cant login.
I Leave in denmark

Master Sword Keeper

Master Sword Keeper

Krytan Explorer

Join Date: Sep 2006

Dead Isle

Farmers Of Woe [FoW]

W/

Okay. I live in Australia I was waiting 1/2 hr to connect to an area. Not to mention, Blurry icons/Guildless issues (previously mentioned) Also huge PING counts. I'm sure having a ping as high 27,980 isn't good since it used to be 435-549. What's been happening in there?

So yea. That's my accesment.

David Ftw

Frost Gate Guardian

Join Date: Jan 2007

I closed guildwars , and now I alwas get err 58 when I want to login...
I checked the firewall as guildwars.com told me.
the problem appeared from one second to the other
nothing changed at my internet connection ...
I live in
germany

Damus

Damus

Krytan Explorer

Join Date: Mar 2006

Seattle

Just had a couple of drops while gvging: once was at 9:35pm PST and another at 9:44pm PST. three other members of our guild either had severe lag or disconnected. I'm in Northern California, and we're all in PST time zone.

edit: lagged out again at 9:53pm, and again at 10:01pm PST.

Li Tian

Li Tian

Frost Gate Guardian

Join Date: Jul 2006

Hero

E/R

UK

1. Server disconnection 08.07 GMT 21.02

2. Several Guild members showing as not online @ 20.00 GMT 20.02

Bar Fight

Bar Fight

Academy Page

Join Date: Apr 2006

Base Is Under Attack {GaNK}

R/N

I Play from California, on the american servers and yesterday at 10:30 pm PST I got an err 7 trying to watch a match in observer mode. Then again at 11:00 pm PST. i recived an err 19 while sitting in my guild hall chatting with people.

Not to mention the unbelivable lagg that im having with the game no matter where i am. Ive noticed alot of my european buddies switching from their European Servers to the american servers to cut down on the amount of times that they are being kicked. It may not be the reason why the american servers are now starting to Lagg unbelivably but im guessing it might have somthign to do with it. i dunno. Either way, its starting to suck, including the fact that my guild is in the Tourney, and most all of my guildies are worried about what might happen should one of us err 19 or err7 and not be able to reconnect. Its worrysome, for everyone playing in the tournament. You can have the best build, the best players, get a person who cant reconnect to the game after disconnect, and lose big time. (Would it be possible to allow that person to be replaced by a computer controlled henchman if that does happen mid match?)

Bar Fight

Bar Fight

Academy Page

Join Date: Apr 2006

Base Is Under Attack {GaNK}

R/N

Howdy, Well i was readin through this thread and even though the lag and the problems have been on European servers. But infact i play from California, and i play on the American servers, In 30 minutes between 10:30 & 11:00 i got an err code 7 and err code 19, i was able relog quickly. but when these happened i was sitting in my guild hall, going into watch a match on observer mode. The second was just standing in my guild hall doing NOTHING but typing.

My alliance is mostly european, and alot of them havnt been on latly. But the most of them that have been on switched from European districts, to American Servers. Maybe this is starting to make the american servers start to lag a bit? i dunno, but all of my guildies latly are worried becasue we are in the tourney, and with all of this lagg we are worried one of us might err 19. Maybe even err 7 going into a match and not be able to play the game with a full team. I dunno its worriesome.

Sir Skullcrasher

Sir Skullcrasher

Furnace Stoker

Join Date: Jun 2005

California

15 over 50 [Rare]

W/Mo

I was lagging last night on the American server. Was doing quests outside monastery and get hit by lag spike every 2 to 3 minutes. Three times where I was disconnected.

udoh

Ascalonian Squire

Join Date: Nov 2006

Dragons United Knights

Hi Gaile,

Denmark: 22:18 GMT

we were 2 people playing, and we got kicked with error code 40 when we tried to enter the "Grand Court of Sebelkah", and we are now unable to log in.

It has been very "laggy" all evening, around 600ms

Thanks.

Divinus Stella

Divinus Stella

Desert Nomad

Join Date: Nov 2005

Wales

Steel Phoenix

This is the server im currently playing on according to guildwars [206.127.146.119]

Do a whois lookup on that and it says:

Code:
OrgName:    NC INTERACTIVE, INC. 
OrgID:      NCINT
Address:    6801 North Capital of Texas Hwy 5b. Org Address:Building
Address:    1
City:       Austin
StateProv:  TX
PostalCode: 78731
Country:    US

NetRange:   206.127.144.0 - 206.127.159.255 
CIDR:       206.127.144.0/20 
NetName:    NCINT
NetHandle:  NET-206-127-144-0-1
Parent:     NET-206-0-0-0-0
NetType:    Direct Assignment
NameServer: NCDNS01.NCAUSTIN.COM
NameServer: NCDNS02.NCAUSTIN.COM
This happens with all servers i play GW on, i'm a European player, supposedly playing on European servers, then why am i connected to a texan server?

Ferret

Ferret

Elite Guru

Join Date: Jul 2005

England

Ferrets Unity of Rogues (FUR)

R/Mo

Again, more problems this morning. Mornings are normally fine, but today i kept getting disconnects and error code = 007's.

Please sort out these lag, dc and server issues before they destroy the ability to play the game

pazu

pazu

Ascalonian Squire

Join Date: Feb 2007

Brazil

Battle Comrades [CCCP]

W/Mo

Quote:
Originally Posted by Divinus Stella
This is the server im currently playing on according to guildwars [206.127.146.119]

Do a whois lookup on that and it says:
Whois just returns information about the entity who owns the IP address, not about the real physical location of the server. So all you get from the whois lookup is that NC Austin office owns it.

But… I tried looking up that same IP Address using GeoIP, and it does return a location in the USA (more precisely: Chewelah, WA). But this could just indicate that GeoIP doesn't have updated information on that netblock.

pazu

pazu

Ascalonian Squire

Join Date: Feb 2007

Brazil

Battle Comrades [CCCP]

W/Mo

Oh, and since we're talking about location… I'm in Brazil, playing on American servers (I think. Server IP is in 216.* block, can't remember the exact address now).

I've been experiencing really bad connection/lag issues in the past few weeks, exactly like described by ArenaNet for European servers. Big lag spikes (30k ping) every 5 minutes or so are making the game almost unplayable. Whatever the problem is, it's affecting more than Europeans only, and I hope it's fixed soon.

Myrkwid

Myrkwid

Frost Gate Guardian

Join Date: Jun 2005

R/Me

Just logged in, got kicked with a code 40 and can't log in anymore. After selecting a character i get a Code=13 instantly, ~18:15 GMT

Don Z

Frost Gate Guardian

Join Date: Sep 2005

Mo/Me

19.41 GMT+1
European server
Italian connection

Err=13

Samuel Dravis

Lion's Arch Merchant

Join Date: Jan 2006

Mo/Me

Error 13 immediately after selecting a character on Euro servers. 1844 GMT.

Cracko

Cracko

Wilds Pathfinder

Join Date: Apr 2006

Logged in, stood in a town for a while, couldn't travel anymore so I thought it must be lag so I restarted the Client and then err=013 kicked in. This been from 7:15PM GMT+1

I live in the Netherlands.

Jebus

Wilds Pathfinder

Join Date: Jun 2006

Belgium

Legion of Sacred Light [LSL]

W/

18:00 GMT
European Server
Connected from Belgium

Err 13 the whole evening.

Ellador Nae

Ellador Nae

Frost Gate Guardian

Join Date: May 2006

GMT+1

18:30 GMT, EU server, Slovenia (mainland Europe)
Got 040ed out while loading into a new town, haven't been able to play since due to 013s, and my ranger (the toon I was playing at the time) now appears sans armor in the char selection screen.

Zeph

Zeph

Lion's Arch Merchant

Join Date: Jan 2006

Wales, UK

Expect Extreme Violence [EEV]

18:50 GMT, EU Server, UK.

Code 040 when I tried to return to outpost. Code 013 ever since. Cannot currently connect at all, only char select then code 013.

Hole Sale Traps

Hole Sale Traps

Academy Page

Join Date: Jun 2006

TCI The Crimson Invasion

R/Mo

Happend just now Still trying to get back on, Started with err40...then err13...err13...err13 for 15mins now :/ i was just gonna go for FoW armor Too...

JC68

JC68

Lion's Arch Merchant

Join Date: May 2006

Slovakia

DVD Forums [DVDF]

W/

well we just won HoH and was about to defend it when we got err 13

Shady79

Shady79

Banned

Join Date: Jan 2007

HotD

just wanted to pickup my req9 crystalline sword with inscription and got err13

caeleth

Frost Gate Guardian

Join Date: Feb 2006

Norway

Violent Desire [RAGE]

Mo/

Wednesday evening at around 23 GMT +1 (norwegian time) my whole guild had issues. we were on our way to DoA with 6 ppl in a party and 5 of them got errs40, 13 and 7 and couldnt log in for about 15-20mins. I was the lucky one, only guild chat, whispers and guild list completely stopped working for me... I had to close program and log in again to fix it. When I got back in the entire guild had dropped out... When we finally got to DoA there were a lot of people having experienced the same errors.

We've also been getting the guildless and online/offline/char switching bugs quite a lot lately, but I can't remember times etc.. Esp guildless is really not nice when new members think they've been kicked and go find another guild :/

Edit: members are on EU servers: UK, Norway, Netherlands, Poland (could be some more but i forgot who else was online at the time...)

Li Tian

Li Tian

Frost Gate Guardian

Join Date: Jul 2006

Hero

E/R

26 Feb

18:30 GMT err 058 disconnect after very bad lagg

20:30 No alliance chat, intermittent and lagged guild chat, no guild, guildless

UK

TomD22

TomD22

Lion's Arch Merchant

Join Date: Jul 2005

26 feb: Average ping 2k+ over half an hour in Random Arenas, gave up after that ^^

Guild chat lag of about 5 secs

Guildie getting error 40 when zoning

UK

Divinus Stella

Divinus Stella

Desert Nomad

Join Date: Nov 2005

Wales

Steel Phoenix

Guild vanishing, rubber banding (more than usual), skill lag of around 2 seconds, error40's when zoning.

I know its not gailes fault, but i think more communication is needed, is anet not gonna try and resolve the server issues?

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

The Server Team is on this issue. It appears to be an issue that is different than the one that appeared last week. The research right now is focused on determining if this is isolated to an individual server or if there is a group of servers involved. We do not have a ETR (estimated time of repair) for this just yet, but there are many people working on it and we hope to be able to provide more information soon.

xuemin

Frost Gate Guardian

Join Date: Dec 2005

E/Mo

only had one err40 when i tried to relog to try get my guild to load again, logged on fine again about 5-10 mins after (around 9:10pm GMT)

now i log on fine, but guild takes awhile to load but vanishes whenever i map somewhere (outpost or explorable) between 1-5 minutes i think, also getting the message that i cannot travel to the guild hall whenever i try to and that outpost has disappeared from my map of the Battle Isles. guild chat is also lagged to me, takes around 30-60 seconds for my sentence to show up if at all.

hope this issue gets resolved once and for all T_T

UK

cthulhu reborn

cthulhu reborn

Wilds Pathfinder

Join Date: Jan 2007

the Netherlands

W/Mo

Well, not long after 8pm here (7pm GMT) it starting messing around for me. I stopped playing 25 mins later...symptoms: I couldn't use alliance chat, guild screen empty,being effectively guildless, alliance chat would not show my messages. It seemed that every time I went through a portal or traveled to another town it was slightly different.

So I stopped playing for today and hope it's better tomorrow...

When did it start? I did the Vizunah square mission (foreign district) and of course there was one person who had to see the movie...as cantha movies take 2 hours each I decided to log out. I pressed F12 and selected change character. I reselected my ranger and ended up in Vizunah square again but without alliance chat and an empty guild screen...I logged out of the game completey twice but to no avail. But when moving to Kaneing suddenly everything worked again...I went outside to Buckdek and it was messed up again...after going back and forth a few times I found out my guildies had similar problems....

Divinus Stella

Divinus Stella

Desert Nomad

Join Date: Nov 2005

Wales

Steel Phoenix

Quote:
Originally Posted by Gaile Gray
The Server Team is on this issue. It appears to be an issue that is different than the one that appeared last week. The research right now is focused on determining if this is isolated to an individual server or if there is a group of servers involved. We do not have a ETR (estimated time of repair) for this just yet, but there are many people working on it and we hope to be able to provide more information soon.
Thanks for the reply, but i was more referring to the increasing rubber banding in guildwars, it happens so often and im not sure if its a game mechanic problem or just a server issue.

Ferret

Ferret

Elite Guru

Join Date: Jul 2005

England

Ferrets Unity of Rogues (FUR)

R/Mo

Last night i had constant problems from 6pm (GMT) onwards. I'm on the Euro Servers England.
I kept getting error code =040 and =007. Also, i kept losing my guild (cape, hall and chat).
This morning seemed better again.

MirkoTeran

MirkoTeran

Forge Runner

Join Date: Sep 2005

Slovenia

Scars Meadows [SMS]

Mo/

Same problems last night (22-24 in GMT+1). Guild was on and off every few minutes. I got a couple of error 040 and error 007. After it started working again alliance chat went all weird. Messages to it were delayed or laggin for 5 minutes or so (Everything typed to that chat was displayed 5 minutes later).

Rockby Quickfoot

Frost Gate Guardian

Join Date: Nov 2006

Raptor Five [Five]

Me/Mo

My experience with the guild roster happened a week or two ago. I haven't seen it come up at all lately. Here I thought it had been solved way back then

Rahl

Rahl

Furnace Stoker

Join Date: Apr 2005

Austin, Tx

Mmph Its [Good]

Mo/

Been getting err 40's on the Euro servers again for the past ten to fifteen minutes. Once I was inside a town and it booted me straight to the login screen without an error message.