i went to buy 2 extra character slots for my account and when i tried to purchase them i got an error message that said plz try again
i tried again 5 times still didnt get my slots
now i find out i was charged $100 and still didnt get the slots
they drained my account and i cant find anyone to talk to(cant find number)
so im pretty much screwed
help plz
Store Problem: WAY overcharged for extra slots (and I didnt get them)
dsnesnintendo
Agent Mold3r
go to guildwars.com/support and click "ask a question" and fill in your error report, tell them what happened hopefully that will solve the problem. good luck man
dsnesnintendo
finished doing that abnd it turns out i was charged 10 times but every second purchase was for $0 so their server is messed up
btw still no extra slots
if i could get their support phone number it would help
btw still no extra slots
if i could get their support phone number it would help
Lotrfish
Wow, same thing happened to me today when I tried to buy slots. Although I tried probably 20 times, now I 'm scared to check how much I was charged for... It had different errors each time too. Sometimes it would call the card a fraud, other times it would say that transaction failed, and others it would say distribution failed.
misfire200
same thing happened to me, only 4 times though...this is messed up
Brianna
One of the great reasons to not use their store, this has happened along time ago when it first came out aswell but i think those people had it resolved after awhile, No offense to Anet and all but I would feel so screwed and angry if this happened to me. Try using the PlayNC support site, That's you're best bet, dunno how to get the number.
dsnesnintendo
5 hours later still no new slots or a reply to my email
i hope anet hears about this problem and refunds my money or supplies me with my two slots i purchased and refunds the overcharging
i hope anet hears about this problem and refunds my money or supplies me with my two slots i purchased and refunds the overcharging
Neo Nugget
Yeah they should do a refund or in this case just money back.
Maybe this bug showed up when they tried to add new stuff to the store
Probably not though.
Maybe this bug showed up when they tried to add new stuff to the store
greendc27
Quote:
|
Originally Posted by dsnesnintendo
5 hours later still no new slots or a reply to my email
i hope anet hears about this problem and refunds my money or supplies me with my two slots i purchased and refunds the overcharging |
Asrial
Ouch! Sorry guys
SotN
That's the same problem I've had, bought a new slot successfully on Thursday but on Sunday after three tries it gave me the Fraud thing message. It seems there is indeed something wrong with their store 
(and the error messages that appear are very unhelpful)
(and the error messages that appear are very unhelpful)
Chris Blackstar
I had the same problem when I first bought slots, the cause was that my bank card and the billing address zip code did not match the one I entered, thus causing an error. As for the charges, everytime a transaction occurs, the billing company puts a hold on your account for the cost of the slot, however, they will notice the error and credit your money back, but it takes about 72 Hours, but it could take a week or more to disappear from your bank statement, depending on your bank.
Try this Number:
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.
1-512-225-6359
Mon-Fri
12pm to 5pm, Central
Try this Number:
We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.
1-512-225-6359
Mon-Fri
12pm to 5pm, Central
Orange Milk
Wow, I was thinking of ordering a slot or two this week. I guess I will wait a while till all is well.
Thanks for warning.
Thanks for warning.
Kong
I can tell you from my own experience, that if you are charged for something you tried to order but the order didn't go through, you will not be refunded.
When the store was first added I attempted to purcahse character slots. Like many others I had problems due to the nunber of people attempting to place orders.
I was lucky. Only ONE of my failed transactions actually went through.
I found myself being billed for 2 slots that I did not order (failed transaction) and did not recieve. Within an hour 2 slots showed up on my account, and support told me they could/would not refund my money and could/would not remove the slots I didn't want.
I've since accepted that I got screwed and am very greatful and fortunate I didn't find myself having to pay $100 like the situation you're in. I also have found uses for all my character slots, 1 characters for each profession, 2 pvp slots (cause i'm lazy and keep a perm ele rolled) and 3 mules.
I tell everyone, if you can avoid using the online store, then dont' use it.
When the store was first added I attempted to purcahse character slots. Like many others I had problems due to the nunber of people attempting to place orders.
I was lucky. Only ONE of my failed transactions actually went through.
I found myself being billed for 2 slots that I did not order (failed transaction) and did not recieve. Within an hour 2 slots showed up on my account, and support told me they could/would not refund my money and could/would not remove the slots I didn't want.
I've since accepted that I got screwed and am very greatful and fortunate I didn't find myself having to pay $100 like the situation you're in. I also have found uses for all my character slots, 1 characters for each profession, 2 pvp slots (cause i'm lazy and keep a perm ele rolled) and 3 mules.
I tell everyone, if you can avoid using the online store, then dont' use it.
Kong
Oh and I almost forgot...
Anyone that has purchased anything from the store knows you get an email with the serial number that was added to your account. This is your reciept and proof of purchase so to speak.
If there's ever a problem with your account you need that code and email as proof you've boughten what you bought.
I was never given that email or code, and when I asked them for it they wouldn't give it to me. They simply replied, if there's ever a problem refer support to this ticket so they are aware of the purchase.
So if you hae this problem you might want to try and make sure you get that reciept and serial.
Anyone that has purchased anything from the store knows you get an email with the serial number that was added to your account. This is your reciept and proof of purchase so to speak.
If there's ever a problem with your account you need that code and email as proof you've boughten what you bought.
I was never given that email or code, and when I asked them for it they wouldn't give it to me. They simply replied, if there's ever a problem refer support to this ticket so they are aware of the purchase.
So if you hae this problem you might want to try and make sure you get that reciept and serial.
Guildmaster Cain
Anet is still too stupid to understand that ppl outside the US dont have creditcards that often, so in my case I cant make your mistakes of buying stuff in the online store...
On the bright side, we dont own 4-5 creditcards with various debts on them.
On the bright side, we dont own 4-5 creditcards with various debts on them.
Sjekster
Can't you claim directly from your CC company, in the case Anet won't refund? (which would be RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOING bad, shameless and idiotic. They can easily see that you did NOT get the slots on your account).
dsnesnintendo
Because my (unwanted) extra slots didnt show up they kindly (after 3 emails and the fraud word) refunded my money (crossing fingers it goes well from here)
ty gn gj
ty gn gj
Darksun
Never click "buy now" multiple times in a row.
MiltonReggy
This will make me never purchase an item from the Guild Wars Store. Thank you for posting this thread.
frickett
I dont like online cc transactions, I would much rather pay for a character slot at walmart with cash...
Alas Poor Yorick
The fault here may not be with ANet or NCsoft but with the company they use to process credit card charges. About two weeks ago I was contacted by a small software company I had just purchased a program from. They were having to contact all their customers because the company they used to process credit cards had charged some customers multiple times and had failed to charge others at all (My card was one that had not been charged even thought I received the product).
Faer
OHSHI---
I FOUND A WAY TO BUY MINIPETZZZZ FROM DE ONLINE STORZ PLZ ANET FIX DAT NAOOO!!!
There, now maybe they will pay attention. Thread moved from Bug to Riverside as well, as it's not really an in-game bug as much as it is a processing one, and this is more likely to be seen here than there (nobody reads Bug, apparently).
I FOUND A WAY TO BUY MINIPETZZZZ FROM DE ONLINE STORZ PLZ ANET FIX DAT NAOOO!!!
There, now maybe they will pay attention. Thread moved from Bug to Riverside as well, as it's not really an in-game bug as much as it is a processing one, and this is more likely to be seen here than there (nobody reads Bug, apparently).
Firebaall
Call your credit card company.
Tell them you were billed multiple times for a product you didn't even receive.
-chargeback
-they will slap NCsoft upside the head
-everyone (except the boobs at NCs**t) are happy
You as a customer, do not have to put up with mistaken charges and products not received.
Tell them you were billed multiple times for a product you didn't even receive.
-chargeback
-they will slap NCsoft upside the head
-everyone (except the boobs at NCs**t) are happy
You as a customer, do not have to put up with mistaken charges and products not received.
Keithark
Easy fix, call credit card company tell them you wish to dispute the charges, they will take info from you and credit your account and send msg to NCSoft saying that charges were disputed and unless NCSoft goes to the trouble of trying to say you got your "merchandise" as promised (which they can't if you didn't immediately get it) they will have no choice but to pay back the credit card company. I am just guessing this works with a purchase of something like a character slot because it works with real life merchandise. I ordered a knife, it was out of stock and discontinued but they charged me for it (double charged actually) I called the knife company and they said I needed to call my credit card company which I did, and money was put back on like next day.
Edit: Firebaal beat me to it
Edit: Firebaal beat me to it
prism2525
meh, i only bought 3 extra slots from the store and i must say i didn't have any sort of trouble.
The only problem was my friend's internet connection
The only problem was my friend's internet connection
margretli
I always get a call from my CC company when something like this happens. They are always very suspicious of multiple charges going through a single card withing a short period of time. So I give the credit card company a call and ask to cancel the charges.
antialias02
I've bought a number of slots from the online store at different times, and I have never had an issue. From what I've heard from others, for every bad transaction, there are hundreds that go through A-OK.
But it's never the ones who end up with what they want that post on a forum, "HEY GUYS, I BOUGHT A CHARACTER SLOT AND IT WORKED," so I don't think it's a problem that is going to run rampant through the online store.
But it does suck. Glad to hear it was resolved in your case, OP.
But it's never the ones who end up with what they want that post on a forum, "HEY GUYS, I BOUGHT A CHARACTER SLOT AND IT WORKED," so I don't think it's a problem that is going to run rampant through the online store.
But it does suck. Glad to hear it was resolved in your case, OP.
Firebaall
A working transaction doesn't deserve a pat on the back, Anti....
You are paying them. They owe you a service. If somebody gets the shaft, darn tootn' they have a reason and a right to complain. I myself have purchased many character slots on the online store. No problems. They don't deserve kudos for getting an item that I payed for, delivered without problems. lol
You are paying them. They owe you a service. If somebody gets the shaft, darn tootn' they have a reason and a right to complain. I myself have purchased many character slots on the online store. No problems. They don't deserve kudos for getting an item that I payed for, delivered without problems. lol
mr_groovy
What I still don't get is why you can't just buy Either 1 of the 3 chapters and instead of adding a chapter you can choose to add 3 or 4 char slots.
That would be an awesome solution. Because here in the Netherlands, or europe for that matter people pay with pin, not with credit cards.
That would be an awesome solution. Because here in the Netherlands, or europe for that matter people pay with pin, not with credit cards.
phil_carter
wait, we can pay with numbers here in europe, now thats useful information, come here all the expensive stuff i ever wanted...
In England most banks would sort this kind of thing out for you, they have the power to get their money back if a company charges you fraudulently or accidentally. And yes europeans do have credit cards if they apply for them and are over 18...
And I dont think accidents count as fraud, I hope nobody's legal system works that way because thats just a plain violation of human rights...
In England most banks would sort this kind of thing out for you, they have the power to get their money back if a company charges you fraudulently or accidentally. And yes europeans do have credit cards if they apply for them and are over 18...
And I dont think accidents count as fraud, I hope nobody's legal system works that way because thats just a plain violation of human rights...
Xyzzy
One if you used a credit card call your company and report that you have been a victim of internet fraud. They can stop payment and help you look into the matter in most cases. Second goto Anet and file the compliant if they don't help then goto http://www.bbb.org/ and report them.
Metasynaptic
I have had many recent attempts to buy slots through the store fail, and when I poked the bear through their support site, they reversed the charges to my card.
Still trying to get the slots purchased.
Still trying to get the slots purchased.
Personette
Well, I am
(1) Relieved to know I'm not the only person having my credit card malfunction at the store - I have been trying to buy extra slots without success.
(2) Terrified by stories of people who were charged for more slots than they wanted. I have tried, and failed, to buy slots at least a dozen times. When the online vendor told me that the purchase didn't take place, I assumed that it didn't and tried again.
I have been corresponding with Anet support for days now, and they haven't been helpful at all. First they told me that the problem was fixed, when it wasn't - then they told me I'd entered my info wrong, so I went back and tried a few more times, just in case, and it still didn't work.
And all the messages I get from Anet are in really poor English.
(1) Relieved to know I'm not the only person having my credit card malfunction at the store - I have been trying to buy extra slots without success.
(2) Terrified by stories of people who were charged for more slots than they wanted. I have tried, and failed, to buy slots at least a dozen times. When the online vendor told me that the purchase didn't take place, I assumed that it didn't and tried again.
I have been corresponding with Anet support for days now, and they haven't been helpful at all. First they told me that the problem was fixed, when it wasn't - then they told me I'd entered my info wrong, so I went back and tried a few more times, just in case, and it still didn't work.
And all the messages I get from Anet are in really poor English.
Personette
Quote:
|
Originally Posted by phil_carter
And I dont think accidents count as fraud, I hope nobody's legal system works that way because thats just a plain violation of human rights...
|
If they refuse to refund the money because they assert that once they handed you more slots than you want, you have to pay for them, that is fraud.
Sorry, but character slots are not underwear. They shouldn't become unreturnable once you leave the store with them.
Thunder79
Quote:
|
Originally Posted by antialias02
I've bought a number of slots from the online store at different times, and I have never had an issue. From what I've heard from others, for every bad transaction, there are hundreds that go through A-OK.
But it's never the ones who end up with what they want that post on a forum, "HEY GUYS, I BOUGHT A CHARACTER SLOT AND IT WORKED," so I don't think it's a problem that is going to run rampant through the online store. But it does suck. Glad to hear it was resolved in your case, OP. |
anti's point was not that people should post that they successfully completed the transaction...his post was trying to point out that for every person who complains on a forum there are 100's that have no problems at all. The fact that there are a few people posting here saying they had problems does not mean that there is a serious issue with the online store and that everyone should stop using it.
now after that let me say...
I bought 2 additional character slots for my main account just now with no problems at all. Transaction went through just fine and slots were delivered immediately.
The store is working fine...the troubles in this thread were unfortunate flukes...
Ritual del Fuego
I used to work for a retail company disputing chargebacks. Let me say that CC companies always side with their customers (the card holder). The burden is on the retailer to prove why you should NOT get a refund. In my case we had to provide the CC companies with signed and imprinted sales slips. I'm not sure what the rules would be on a virtual item, but I imagine they are similar in that A/net would have to prove you wanted their services as charged, and that you received them as promised. In both cases I think they would fail in this case.
That being said I'm sure they will correct the problem after they have a chance to research it in most cases.
BTW - as a side note. Although all CC companies side with the customer in most cases, I fould that American Express was even more so than the others. That is why whenever I make an online purchase that requires a CC, I use my AMEX so that I know they will back me if something goes wrong.
That being said I'm sure they will correct the problem after they have a chance to research it in most cases.
BTW - as a side note. Although all CC companies side with the customer in most cases, I fould that American Express was even more so than the others. That is why whenever I make an online purchase that requires a CC, I use my AMEX so that I know they will back me if something goes wrong.
Lord Sojar
Shame on ANET for not responding to this. shame indeed.
Personette
This is making me crazy.
(1) I can't make a purchase at the store, so I wrote to support about not being able to get new slots; they wrote back and said they had fixed the problem, try again.
(2) I try again, it doesn't work, so I write again to tell them I still can't use the store. They tell me I must have entered the wrong CC info, and to try again. I'd checked the info twice and the error message said the problem was with my internet connection, but fine, I'll try again.
(3) I try again, it doesn't work, I write again to tell them that I still can't use the store. They write back and tell me that my account has been shut down because I had tried with too many different credit cards (that would be three).
(4) I write back and tell them this is ridiculous, and then they write back to say that really, the problem is that all those failed attempts to buy slots have been tagged as suspicious activity and my account has been shut down and there's nothing they can do, go away and come back in a week.
To rephrase: they told me that because I followed their advice and tried to buy slots after they assured me I wouldn't have a problem anymore, I have been locked out of the store.
This has been so utterly infuriating. Everything about the process - but mostly the responses from customer support, which first came in garbled English I couldn't understand and have now escalated to curt, unapologetic attempts to pass the buck about a glitch that is obviously their fault.
I understand that these people are the gods and dictators of the GW game universe, and maybe all that power has gone to their heads - but this is not the in-game universe, it is real money, and it is not acceptable.
I guess I'll just wait a week, as advised, try again and hope that they've fixed whatever issue they're having. But whether it works or not, I am really not pleased with the so-called support team right now.
(1) I can't make a purchase at the store, so I wrote to support about not being able to get new slots; they wrote back and said they had fixed the problem, try again.
(2) I try again, it doesn't work, so I write again to tell them I still can't use the store. They tell me I must have entered the wrong CC info, and to try again. I'd checked the info twice and the error message said the problem was with my internet connection, but fine, I'll try again.
(3) I try again, it doesn't work, I write again to tell them that I still can't use the store. They write back and tell me that my account has been shut down because I had tried with too many different credit cards (that would be three).
(4) I write back and tell them this is ridiculous, and then they write back to say that really, the problem is that all those failed attempts to buy slots have been tagged as suspicious activity and my account has been shut down and there's nothing they can do, go away and come back in a week.
To rephrase: they told me that because I followed their advice and tried to buy slots after they assured me I wouldn't have a problem anymore, I have been locked out of the store.
This has been so utterly infuriating. Everything about the process - but mostly the responses from customer support, which first came in garbled English I couldn't understand and have now escalated to curt, unapologetic attempts to pass the buck about a glitch that is obviously their fault.
I understand that these people are the gods and dictators of the GW game universe, and maybe all that power has gone to their heads - but this is not the in-game universe, it is real money, and it is not acceptable.
I guess I'll just wait a week, as advised, try again and hope that they've fixed whatever issue they're having. But whether it works or not, I am really not pleased with the so-called support team right now.
Firebaall
lol...
Sounds about right.
Can we officially start calling NCsoft/Anet "EA Games"? Seems that's the way this company is headed. How do you say "screw, and ignore the paying customer" in latin? Because I'm seeing it as the new Anet credo.
See the many posts of discontent lately.....
Sounds about right.
Can we officially start calling NCsoft/Anet "EA Games"? Seems that's the way this company is headed. How do you say "screw, and ignore the paying customer" in latin? Because I'm seeing it as the new Anet credo.
See the many posts of discontent lately.....