Store Problem: WAY overcharged for extra slots (and I didnt get them)

i went to buy 2 extra character slots for my account and when i tried to purchase them i got an error message that said plz try again
i tried again 5 times still didnt get my slots
now i find out i was charged $100 and still didnt get the slots
they drained my account and i cant find anyone to talk to(cant find number)
so im pretty much screwed
help plz

go to guildwars.com/support and click "ask a question" and fill in your error report, tell them what happened hopefully that will solve the problem. good luck man

finished doing that abnd it turns out i was charged 10 times but every second purchase was for $0 so their server is messed up
btw still no extra slots
if i could get their support phone number it would help

Wow, same thing happened to me today when I tried to buy slots. Although I tried probably 20 times, now I 'm scared to check how much I was charged for... It had different errors each time too. Sometimes it would call the card a fraud, other times it would say that transaction failed, and others it would say distribution failed.

same thing happened to me, only 4 times though...this is messed up

One of the great reasons to not use their store, this has happened along time ago when it first came out aswell but i think those people had it resolved after awhile, No offense to Anet and all but I would feel so screwed and angry if this happened to me. Try using the PlayNC support site, That's you're best bet, dunno how to get the number.

5 hours later still no new slots or a reply to my email
i hope anet hears about this problem and refunds my money or supplies me with my two slots i purchased and refunds the overcharging

Yeah they should do a refund or in this case just money back.

Maybe this bug showed up when they tried to add new stuff to the store Probably not though.

Give it some time. I understand why you're frustrated but its the weekend, its possible there isn't anyone there to answer your email until tomorrow.

Ouch! Sorry guys

That's the same problem I've had, bought a new slot successfully on Thursday but on Sunday after three tries it gave me the Fraud thing message. It seems there is indeed something wrong with their store (and the error messages that appear are very unhelpful)

I had the same problem when I first bought slots, the cause was that my bank card and the billing address zip code did not match the one I entered, thus causing an error. As for the charges, everytime a transaction occurs, the billing company puts a hold on your account for the cost of the slot, however, they will notice the error and credit your money back, but it takes about 72 Hours, but it could take a week or more to disappear from your bank statement, depending on your bank.

Try this Number:

We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section.

1-512-225-6359
Mon-Fri
12pm to 5pm, Central

Wow, I was thinking of ordering a slot or two this week. I guess I will wait a while till all is well.

Thanks for warning.

I can tell you from my own experience, that if you are charged for something you tried to order but the order didn't go through, you will not be refunded.

When the store was first added I attempted to purcahse character slots. Like many others I had problems due to the nunber of people attempting to place orders.

I was lucky. Only ONE of my failed transactions actually went through.

I found myself being billed for 2 slots that I did not order (failed transaction) and did not recieve. Within an hour 2 slots showed up on my account, and support told me they could/would not refund my money and could/would not remove the slots I didn't want.

I've since accepted that I got screwed and am very greatful and fortunate I didn't find myself having to pay $100 like the situation you're in. I also have found uses for all my character slots, 1 characters for each profession, 2 pvp slots (cause i'm lazy and keep a perm ele rolled) and 3 mules.

I tell everyone, if you can avoid using the online store, then dont' use it.

Oh and I almost forgot...

Anyone that has purchased anything from the store knows you get an email with the serial number that was added to your account. This is your reciept and proof of purchase so to speak.

If there's ever a problem with your account you need that code and email as proof you've boughten what you bought.

I was never given that email or code, and when I asked them for it they wouldn't give it to me. They simply replied, if there's ever a problem refer support to this ticket so they are aware of the purchase.

So if you hae this problem you might want to try and make sure you get that reciept and serial.

Anet is still too stupid to understand that ppl outside the US dont have creditcards that often, so in my case I cant make your mistakes of buying stuff in the online store...

On the bright side, we dont own 4-5 creditcards with various debts on them.

Can't you claim directly from your CC company, in the case Anet won't refund? (which would be RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOING bad, shameless and idiotic. They can easily see that you did NOT get the slots on your account).

Because my (unwanted) extra slots didnt show up they kindly (after 3 emails and the fraud word) refunded my money (crossing fingers it goes well from here)
ty gn gj

Never click "buy now" multiple times in a row.

This will make me never purchase an item from the Guild Wars Store. Thank you for posting this thread.