I feel i was wrongly banned

If you were farming something for 20hr then they thought you were a bot.

One thing I've started doing while farming is not doing the run the same way each time. Mix it up every other time, that way you don't look like a bot.

Actually think about it. Are we really supposed to give explanations about what we haven't done in order to get a banned account unbanned? I mean when you have done NOTHING wrong... You have to write again and again to Anet if you want to play again. This is ridiculous, they are breaking the rules in this case. Think about it - can you actually be sure that tomorrow you will still be playing? Or you would get banned for nothing... And then comes the long wait until anet realises their mistake. I'd ask for a compensation. Will I get it, prolly no.

The following is second-hand information, so it's worth about as much as I'm giving you to read it. I've heard here on GwG that guild/alliance/personal chat is not supposed to, but can sometimes throw flags as if it were local chat. Supposedly someone got flagged for swearing in guild chat and got perma-banned for it. After sending in support ticket, ANet saw that it flagged as if it were local chat, but it was guild chat and they reinstated the account. You said sometimes you get chatty and cuss. If you cussed a lot, it may have looked like swearing spam and thrown up a flag. As long as you were not in local chat, and the person you were talking to did not report it, they should reinstate you. At least, that's what I've "heard" happens.

no stupid

you tell them a mistake has been made, they check the logs to be sure and thats it.

you send one ticket and follow the simple instructions to UPDATE that ticket with what information they need to prove the account is yours and not being stolen from another player.

I just my account back today after sending in three tickets, being open and still maintaining that I was wrongly banned.

What happened is that they saw that someone had traded me 34 items without me trading anything back. In this case it was my guildie trading me 34 linen for my ele's Vabbian.

Just keep sending in your tickets. NSOFT are actually going back and fixing their mistakes, thankfully. Best of luck to you.

See that's horrible, I was afraid they were going to start doing things like that and assuming one-sided trades were part of the duping (here have these for free because they're duped) and they did either think you were involved in trading for duped stuff or they thought you were an ebayer (kinda dumb to ebay 34 linen, I know). Ebaying and duping or trading for dupes are ridiculously easy to disprove if they had actually looked at your chat logs instead of doing "ban first, listen to appeals later". They really should check peoples' logs before they ban, a really large portion of the accidental bans I see on here are stuff that should've been avoided if they had actually properly investigated before banning like they claim they do for every ban they give out. Seriously, I've even seen some people get banned for trade scamming or swearing or whatever because someone sent in a photoshopped screenshot and ANet/NCSoft didn't even bother to compare that screenshot to the chat or trade logs to make sure the complaint was real!

The really sad thing is that a lot of players don't read the forums and might not realize that they can appeal a ban when they haven't done anything wrong and just think that their account really has been banned forever and can't be unbanned. The way ANet/NCSoft does bannings seems so careless, almost everyone who trades or farms or chestruns has to constantly worry about being accidentally banned on accident for just playing the game

There's no way I'm gonna get banned. My account is so poor no one could EVER suspect bot activity.

Just don't take linen from people and you'll be okay, haha...

I'm glad you got your account back. I'm not connected to Arenanet in any way, but here's my personal theory on what happened to you....

I remember reading the Dup scandal thread here a few days ago where a lot of folks were bashing the OhNo and GoM guilds for duping. Both of those guilds had many of their members banned for duping. GoM members were probably guilty (I still love that monkey photo! ), but OhNo appeared to have gotten a bum rap.

I'm guessing though that there was a guilty duper in the OhNo guild or Alliance and unfortunately he managed to taint the rest of you. He may have duped a fortune in armbraces or only a handful of ectos for his personal use. Either way, his account was flagged in the sweep and probably all 1 sided trades within his Alliance were then marked as suspect and banned.

Trading materials for free within a guild is fairly common and usually goes without notice, but not this weekend! Linen isn't too cheap. It's not expensive to buy, but also isn't in the cheapo throwaway category like cloth and hide squares.

Like I said, it's just a theory. I don't know for certain how A-net found and chose the folks they banned, but once all the dust settles, you may want to examine your guild roster and see if anyone is missing who has been told by A-net that his account will definitely not be restored.

Well this is the story:
On day of major dupage, two of my guildies got a PM from an old friend. This friend claimed he was 'quitting the game' and wanted to give his ectos away. He traded them 600 ecto. Would I feel comfortable taking 600 ecto from someone for any reason? No. But for some reason to them it seemed okay. They were banned and are not getting their accounts back.
Did they maybe think that the ecto were duped considering the armbrace scandal? I'm not really sure. But either way, receiving 600 ecto from someone you haven't heard from in a long time should strike suspicion.
Despite their permaban they were good players and good friends, and I will miss them. And although taking those ecto as a gift may be a bannable offense, I know many would do the same in their position so please don’t assume they were jerks or noobs or cheats.
OhNo have never been and will never be dupers. This does not mean that two of our members weren't banned for actually having duped items on their accounts.
One of these two guild members gave me the linen, which adds to why I was probably banned. Myself and the other two innocents in my guild got our accounts back.

And that's the official story.

As other pointed out, keep bugging support, they will re-review your case.

Good luck. ANet and I are rarely on good terms, and have not been since Factions came out. My ability to be polite with them ended months ago. The release of Factions and the things that went with it killed All of my trust in ANet and I no longer expect anything positive from them at any time for any reason. At least that way I can never again be disappointed in them.

However, I have heard of people getting their bans and suspensions lifted.

Thx for posting the story. That definitely explains why so many in your guild were banned. Your friends sound like generous players that probably gave away many items to guildies in need. Perhaps some were duped, perhaps not, but it looked suspicious to Anet. After all they really can't tell the difference between a guildie giving a gift to a guildmate in need and someone trying to spread the loot around various Alt accounts.

I'm not going to judge your guildmates. If they really didn't know the ectos were duped then they have my sympathy. I can't say that I wouldn't have taken them as well in their position. Personally, if a friend or guildmate came to me and offered me 600 ectos, I won't take them. I feel that they are too valuable.

HOWEVER, if a friend or acquaintance that I hadn't seen online in a month or 2 came to me and offered the ectos, saying he's quitting the game, I probably would have taken them. 600 ectos isn't an unheard of amount of wealth for a full time farmer or power trader to have and if he's quitting the game, it's logical to want to give the stuff to friends before deleting the account. After all, we all leave wills designating who gets our stuff when we die. We don't burn up our cash in the fireplace saying "oh well, I have cancer, I'm going to be dead in a month". No, of course not, you leave it to your children and give special items to friends that you think would appreciate the stuff.

As a matter of fact, I have accepted items. About a month ago, one of the forum regulars posted a thread here. It was the typical rant thread stating "I hate the game, I hate what Anet did to the game, I'm quitting!!! Bye!" But, this guy also said he had a nice minipet collection of around 30-40 pets. He said he'd be in Shing Jea monastery giving away pets to folks that could answer trivia questions and afterwards he was deleting the account.

I love mini-pets, so I showed up in the monastery and I managed to win 3 pets from him. 2 were 1st year birthday presents and not worth a lot of cash, but the 3rd was a Mini Lich. Certainly not a pet that will propel me into the realm of the super-rich, but a very nice prize to win from a stranger.

Were the pets duped? I doubt it. At the time, the thought never even crossed my mind. A month ago, only the dupers themselves knew it was possible.

I wish your friends could recover their accounts (minus the ectos of course), but I guess Anet has no way of knowing whether or not they did really know the ectos were bogus and if they did know, the game is better off without them. Still, it might be worth a try for them to appeal. Perhaps the chat logs during the trade itself could vindicate them.

I want a comment from ANet/Gaile on that. 34 Linen in a trade. Banned. (and surprisingly unbanned in 3 days but still.)

Everytime you come into the zone talk to a guildie or answer some noobs question in all chat.

Not true. Get a new email.

Le SIGH. I will quote the OFFICIAL EULA, again...

Changing one thing or another will NOT help.

Glad you guys got them back so far so good. Now someppl owe you guys some apologies, but I doubt that will happen here as so many are just that ignorant.

Hello,

Thank you for contact Guild Wars Support. After reviewing the issue, it appears that your account was blocked in error. Your account is now released and you should be able to log in to Guild Wars. I apologize for any inconvenience this may have caused.

Take care,
GM Phields
The Guild Wars Support Team

This was what i got today from support so everything worked out and i have my account back.
They do a decent job.

It's nice that you got your account back. However, this really isn't a good support email.

It's bloody Kafka. You don't get to know why you were accused. You don't get to know why you were cleared. You don't get to know anything of any steps they may have taken.

To be honest this should merit some form of compensation, for good-will if nothing else.

Peace and good luck with your game,
Moloch

Welcome back to the game Lillith. glad its worked out for you.

Thanks foe the welcome.I'd love to make friends with more of you.You all seem very nice.

Thank you for being careful to explain that you were only relaying a rumour. We don't monitor guild chat, party chat, or whispers. For a day or two, a glitch caused a few account actions based on such chat, but not a ban, merely a block. By the time the people got done posting their issues on the forum and finally got around to contacting Support *hint* the block period had passed.

Important points here:

• We don't monitor personal chat; we'll check based on a report, but we don't go looking into those chat records without a good reason
• We almost never ban for offensive chat, but merely block for a period of time
• Dupers and others who break the Use Agreement in a major way are banned outright
• Those who help dupers, or who accept huge numbers of duped items may well be banned
• Gold sellers are banned outright

Hope this is helpful info.

Yes, and you won't. Because if you show the would-be burglars where the alarm system is plugged in, you are a fool. The more we tell players about the method of finding cheaters, the less cheating we will be able to prevent. I wish there was no need for such privacy, because I wish there was no one out there trying to exploit the heck out of the game. But because such people do exist, our methods and our means need to be confidential. As you can see, we're happy to examine, and reexamine, and we do set things right in the rare case where an error is made, or even when things are just marginal.

I will be happy to pay one month's GW subscription fee out of my own pocket.

Oh wait...

Please be real. The suggestion of the need for compensation is just plain ugly.

Good thing I didn't buy any.

Thanks for the info Miss Gray and its nice to meet you.I really enjoy Guild wars and am glad i was about to get my account issue resolved.Your account support was very helpful and quick.Thank you very much for the good job you guys do.

It's very nice to meet you as well, and what a lovely name you have!

I'm glad that the Support Team was able to sort things out, and that you'll be back in the game. They're honestly very good at making sure that each case is reviewed, and re-reviewed, and it's great to see that it usually works out just right.

We should be thankful to have a game that doesnt force us to pay a monthly fee, and still has excellent content.

I fully agree with you on that.

Oh, I am trying to be real. And, I wasn't suggesting something like you paying back the price for the game. I was thinking about something else entirely, some sort of in-game consolation prize, whatever.

As for the first part of my statement, what harm would there be to tell the customer, who is obviously cleared of any wrong-doings (right...?) that "you were suspected of botlike activity", or whatever the reason really was?

I once got my account locked on a skill-gaming site, and after a few support mails, it got sorted out. The site administrators told me that "the reason your account was suspended was that our automatic security system showed your credit card had illicit connections to other accounts on our site. Checking this manually has removed these suspicions and you are now welcome to play again. Sorry [yada yada yada]".

I don't know about you but I find this a lot more polite. Not even knowing what you were supposed to have been doing wrong... that's bad.