-=NOTICE=- Auctions will be closing down for a bit

Inde

Site Contributor

Join Date: Dec 2004

This is a heads up that the Auction System will be closing down tomorrow morning for a bit. We are going to try to work through all the errors and we appreciate those people who have extended us their patience and feedback. We did not mean to cause any undue frustration and in the meantime please feel free to use our Sell Forums.

Spike

Jungle Guide

Join Date: May 2005

In front of my PC

Kai

E/Mo

Any idea when it will be back up I had an auction that was supposed to end today?

Inde

Site Contributor

Join Date: Dec 2004

Spike, we are working working working on it. Days and hour upon hour now. I don't really have an update at this point but know that this is taking up a good majority of our time.

Indian

Indian

Wilds Pathfinder

Join Date: Oct 2005

[SWIM]/[HooD]/[RFE]

Me/

need any help?

Matt_Night

Matt_Night

Wilds Pathfinder

Join Date: Aug 2005

Poland

[SOLL]

E/

Take all the time you guys need.
I'd rather wait another week or two to see auctions working properly in every aspect again, than anything else.

gstricto

Ascalonian Squire

Join Date: Apr 2006

I vote that while you're at fixing things, remove all the fancy/useless shit. Reserve price? Gone. Half the options in the user panel? Throw it out. Please please please enable a "remember me on this computer" option. Some of this is just simple common sense from a user standpoint. Be very aware that just because you as a developer thinks "hey, neat feature here!" doesn't mean that it's actually useful to the end user. It seems to be a plague with the new system on top of the bugged to hell back-end.

=HT=Ingram

=HT=Ingram

Forge Runner

Join Date: Feb 2005

Anchorage Alaska

Haz Team [HT]

R/W

Yea I have to admit the Guru Auction site is the KEY resource for such things IMHO. If you absolutely want to do trading your site is the best place to do it. So absolutely take whatever time needed to keep it as great as it has been in the past. Thanks...

bilateralrope

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

Quote:
Originally Posted by gstricto
I vote that while you're at fixing things, remove all the fancy/useless shit. Reserve price? Gone. Half the options in the user panel? Throw it out. Please please please enable a "remember me on this computer" option. Some of this is just simple common sense from a user standpoint. Be very aware that just because you as a developer thinks "hey, neat feature here!" doesn't mean that it's actually useful to the end user. It seems to be a plague with the new system on top of the bugged to hell back-end. Agreed. While you probably don't need the performance gain, removing the useless features will give one.

Spike

Jungle Guide

Join Date: May 2005

In front of my PC

Kai

E/Mo

Just because you don't like sometimes does'nt mean everyone else does as well. I for one LIKE the reserve price feature. How about you use some common sense and not try and force people to do what you want them too.

As for the guys working to fix this please take all the time you need to make sure everything works as it once did.

Wynthyst

Wynthyst

Site Contributor

Join Date: Aug 2006

Gems of Destiny

D/

Quote:
Originally Posted by Spike
Just because you don't like sometimes does'nt mean everyone else does as well. I for one LIKE the reserve price feature. How about you use some common sense and not try and force people to do what you want them too. I think this is most likely referring to the thread regarding the Reserve Price feature in general... the majority seem to feel it is a bad feature that should be removed. I don't believe there is any forcing going on here.

bilateralrope

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

Quote:
Originally Posted by Spike
I for one LIKE the reserve price feature.
Why is it that you like reserve prices ?
Be sure to read the whole thread before replying.

Quote:
How about you use some common sense and not try and force people to do what you want them too. Currently we are forced to set a hidden reserve price that is higher than the minimum bid, even if we don't want to. Personally I'll settle for two changes:
1 - When you have a list of all items, you get to see the status of the reserve in a column on the list so we don't have to open each auction to see.
2 - Allow the sellers who don't like reserve prices to make an auction without setting one. Such auctions will always be marked in the main list as having the reserve met.

Quote: And where exactly was this checkbox ?
Quote:
As for the guys working to fix this please take all the time you need to make sure everything works as it once did. Agreed.

Wynthyst

Wynthyst

Site Contributor

Join Date: Aug 2006

Gems of Destiny

D/

Quote:
Originally Posted by bilateralrope
Currently we are forced to set a hidden reserve price that is higher than the minimum bid, even if we don't want to. This is not true... there is no requirement that you set a reserve price... it's a totally optional feature. If you don't want to set a reserve, just leave it blank. I never set reserves on my auctions.

J45kilo10

Pre-Searing Cadet

Join Date: May 2005

posted a bit ago, didnt see this thread when I first checked...sry for the redundancy.

bilateralrope

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

Quote:
Originally Posted by Wynthyst
This is not true... there is no requirement that you set a reserve price... it's a totally optional feature. If you don't want to set a reserve, just leave it blank. I never set reserves on my auctions. Odd. Under the first guru software this was the case. But every time I've tried it under the current software I've been told to set a reserve price that is above the minimum bid, so I haven't even tried to go without one for a few months.

So either there was a stealth update, or the system is treating you differently for some reason. Its also strange that no-one called me on it in the other thread.

Jennalee

Jennalee

Forge Runner

Join Date: Jan 2007

Australia

Mo/

Quote:
Originally Posted by bilateralrope
Odd. Under the first guru software this was the case. But every time I've tried it under the current software I've been told to set a reserve price that is above the minimum bid, so I haven't even tried to go without one for a few months.

So either there was a stealth update, or the system is treating you differently for some reason. Its also strange that no-one called me on it in the other thread. You've never had to set a reserve under the updated site unless you ticked the option to. You might have accidentally done something to your options for default settings for the auctions you listed so it's ticked by default though I'm not sure it's possible there...

Torino Cowell

Academy Page

Join Date: Jun 2007

the middle of nowhere

The X Viles [ TXV]

R/

do you know when guru will be back up again?

greyhawk

greyhawk

Desert Nomad

Join Date: Apr 2007

IGN : Greyhawks Destroyer

guildless

W/

it will be up when they fix the bugs, that is probally all they know too,

politicalmind

Ascalonian Squire

Join Date: Oct 2007

Indianapolis, IN

Draconus Reunitus

Mo/N

The only thing I would change would be this:
-I would add a column to show how many times each auction had been viewed in the summary panel.

-Change the max auctions listed to more than the current cap so I could fit everything on one page.

-Enable/fix the multiple duplicate item listing.

- Fix the bug where auctions are double listed when they are auto-reposted. I hate that.

-Allow me to alphabetize my auction listing in the summary panel and remember my setting so I don't have to double load every single time. This would help me IMMENSELY.

Just some thoughts. I aknowledge that these suggestions alone speak to nearly a complete re-engineering of the thing, but I wanted to add them to the conversation for the future. Thanks a ton!

eloc_jcg

eloc_jcg

Lion's Arch Merchant

Join Date: Sep 2006

Canada

Guards Of The Citadel [GotC]

E/Rt

Aww, but I love the auction system. How will I ever go on?!

bilateralrope

bilateralrope

Desert Nomad

Join Date: Nov 2005

New Zealand

Xen Of Onslaught (Xen of the Pacific division)

Quote:
Originally Posted by Jennalee
You've never had to set a reserve under the updated site unless you ticked the option to.
You might have accidentally done something to your options for default settings for the auctions you listed so it's ticked by default though I'm not sure it's possible there... Possible. Though I'm still wondering why I'm only being called on it now, when the site is down and proof is unavailable, rather than in the reserve price thread when proof was available.

I also see that no-one is attempting to justify why the reserve price feature should remain there at all.

tasha

tasha

Auctions Mod

Join Date: Jan 2006

UK

Mystic Spiral [MYST]

Quote:
Originally Posted by bilateralrope
I also see that no-one is attempting to justify why the reserve price feature should remain there at all. Because that is not the subject matter for this thread and to turn it into a debate over reserve prices would be derailing.

politicalmind

Ascalonian Squire

Join Date: Oct 2007

Indianapolis, IN

Draconus Reunitus

Mo/N

In reply to the questions about the ability to or not to use the reserve price feature, it is ABSOLUTELY 100% Voulentary and in NO WAY mandatory to use. I have at least 30 auctions going at any given time since the new Guru auction began, and I have yet to ever use the reserve price. Trust me, it's entirely a voulentary feature for those who may find value in it.

Inde

Site Contributor

Join Date: Dec 2004

More Progress
Updated from 5.24 -> 5.25 Then updated from 5.25 -> 6.0 -> 6.03 Moved database Updated Registration Process to remove address, city, state, phone Changed to In Game Name Updated Selling process Removed Shipping & Handling step in listing process Removed Shipping & Handling sections from product details Removed "Fees" From navigation Working on updating emails

kel77

kel77

Krytan Explorer

Join Date: Oct 2007

The Deep South

The Arctic Marauders[TAM] Former Leader and Officer | [SMS] Alliance

W/E

Sounds great man! Tried to get started in Guru Auctions right before all this updating, but to no avail. Can't wait to start making money once it gets back up and running.

Wynthyst

Wynthyst

Site Contributor

Join Date: Aug 2006

Gems of Destiny

D/

Quote:
Originally Posted by politicalmind
-Change the max auctions listed to more than the current cap so I could fit everything on one page. That might be great for you, but I maintain 100-200 auctions at a time and would be immensely unwieldy, but maybe a choice of how many to view as something you could set in your preferences.....

Smile Like Umean It

Smile Like Umean It

Desert Nomad

Join Date: Jul 2006

E/Rt

Quote:
Originally Posted by Inde
More Progress
Updated from 5.24 -> 5.25 Then updated from 5.25 -> 6.0 -> 6.03 Moved database Updated Registration Process to remove address, city, state, phone Changed to In Game Name Updated Selling process Removed Shipping & Handling step in listing process Removed Shipping & Handling sections from product details Removed "Fees" From navigation Working on updating emails Thank you.
(I dunno, just had the weird feeling to say it)

TheLordOfBlah

TheLordOfBlah

Jungle Guide

Join Date: Jan 2006

California

None

Mo/N

Quote:
Originally Posted by gstricto
I vote that while you're at fixing things, remove all the fancy/useless shit. Reserve price? Gone. Half the options in the user panel? Throw it out. Please please please enable a "remember me on this computer" option. Some of this is just simple common sense from a user standpoint. Be very aware that just because you as a developer thinks "hey, neat feature here!" doesn't mean that it's actually useful to the end user. It seems to be a plague with the new system on top of the bugged to hell back-end. I second this.

Zador

Zador

Pre-Searing Cadet

Join Date: Nov 2007

Germany

Communitas Draconis

E/Mo

Whats useless shit for you, might be handy for others. I am very confident in what these guys do. I bet when the maintenace is finished, it will run like never before. Thanks to the Admin team for all the hard work they put in there. I started using the Auction not to long ago, and i have to say, i totally love it. Any idea, about when we can expect it to be back? I cant wait...

~Z~

Inde

Site Contributor

Join Date: Dec 2004

It's not really the features that hold any of this up. They are included everyone, automatically. What we are having problems with right now are images. We are load balancing and if your image gets posted on web2 it won't transfer it to web1. Where if you post the image on web1 it will show up on all the others. Someone who knows about load balancing will probably understand all that. We don't want to replicate the cache right now because it's huge so we are trying to work that out. I think images are a pretty important part of the auctions... I'm sure you would all agree so that's the hold up right now.

Inzilbeth

Inzilbeth

Lion's Arch Merchant

Join Date: Jun 2005

West Coast, Canada

Tomahn Tso D'ni

N/Me

Quote:
Originally Posted by Inde
I think images are a pretty important part of the auctions... I'm sure you would all agree so that's the hold up right now. Definitely, Inde!

Thank you so much for all the work you guys are doing. The auctions have been such a great part of my Guild Wars experience, I look forward to see them in their new incarnation.


Cheers

haresgodofwar

Banned

Join Date: Oct 2007

dancing on graves

W/Mo

do you guys already know when it will be back on?

Yellow_lid

Yellow_lid

Frost Gate Guardian

Join Date: Jul 2005

Portland Or, USA

Swint Clan

N/R

Just figured I'd throw my two cents in there... I think the reserve price is a very practical feature... It is voluntary, so sometimes I set it, sometimes I don't. And it allows me to put something up without being ripped off by the guy bidding 10g.

Smile Like Umean It

Smile Like Umean It

Desert Nomad

Join Date: Jul 2006

E/Rt

Not to mention that it isn't always mandatory that you reach it for the buyer to sell. Sometimes they feel that even if it doesn't reach the reserve, it still is a decent off and accept.
Lower prices gets the ball rolling, reserves are what you expect and buyout is what you ideally want.

If it's that big of a hassle to you then just don't bid on an auction that has one.

Zador

Zador

Pre-Searing Cadet

Join Date: Nov 2007

Germany

Communitas Draconis

E/Mo

Quote:
Originally Posted by Inde
It's not really the features that hold any of this up. They are included everyone, automatically. What we are having problems with right now are images. I thought this would end the feature discussion. But i guess some ppl dont read whats posted, so, i quote it again. The problems Inde mentioned are server and database problems, it has nothing to do with the features!!!

And for, when the Auction will be back, i guess, it will be whenever those problems are fixed. In the meantime, we should all be a little patient and hope that it will be soon. I cant wait myself.

Thanks again to the guys, who are involved in all the work. Youre great. We all owe you one.

~Z~

Inzilbeth

Inzilbeth

Lion's Arch Merchant

Join Date: Jun 2005

West Coast, Canada

Tomahn Tso D'ni

N/Me

Quote:
Originally Posted by Yellow_lid
Just figured I'd throw my two cents in there... I think the reserve price is a very practical feature... It is voluntary, so sometimes I set it, sometimes I don't. And it allows me to put something up without being ripped off by the guy bidding 10g. That argument doesn't hold as you can set the starting bid price to what you want.

Anyways, as Zador said, this is a mute point. as the issues are server side and not features-oriented.

Cheers to the Guru team !!!

Wynthyst

Wynthyst

Site Contributor

Join Date: Aug 2006

Gems of Destiny

D/

Thanks for the update Inde! It's most appreciated. You guys are doing a great job, and I'm sure it will be up and running just as soon as possible.

Would it help to just throw out the current images? or for that matter, throw out the entire current database? Since this is taking longer than I think any of us anticipated, including you, I don't have a huge problem starting over from scratch. With the speed that the new servers were working prior to the shutdown, I don't think it would take that much for most of us to repost... (and I was maintaining just over 100 auctions when it was shut down...), or is that what is going to happen anyway what with having to reinstall, and reconfigure?

Not sure if it's a viable suggestion, or if the community at large would throw a huge hissy fit over it, but I for one would rather start with a clean database than have to continually fix and patch from trying to migrate.

Rudhraighe O'Hagan

Rudhraighe O'Hagan

Lion's Arch Merchant

Join Date: Nov 2005

The Adventurers Society

Mo/Me

Quote:
Originally Posted by Inde
It's not really the features that hold any of this up. They are included everyone, automatically. What we are having problems with right now are images. We are load balancing and if your image gets posted on web2 it won't transfer it to web1. Where if you post the image on web1 it will show up on all the others. Someone who knows about load balancing will probably understand all that. We don't want to replicate the cache right now because it's huge so we are trying to work that out. I think images are a pretty important part of the auctions... I'm sure you would all agree so that's the hold up right now. As far as the images are concerned, I Agree, that you should just Toss/Discard/DELETE the old images associated with the /Auction site and DISABLE the image upload feature altogether and not worry about image hosting or load balancing for auctions at all. And REQUIRE sellers to host and manage ALL images somewhere else on their own. There is a comprehensive image database on Guildwiki and other locations to pull from, and if a seller has to ignore these resources and post a UNIQUE image they can just find a way or place to host the image on their own and live with the consequences if it's that important. I manage over 500 Auction items AND IMAGES on a DAILY basis and do not find hosting or linking images to be any extra burden at all. ~Rud

romulusj

romulusj

Ascalonian Squire

Join Date: Jan 2007

Toronto, ON. CANADA

Iron Fisted Legionnaires

Mo/Me

1. Let me the Nth player to say this. - Thank you to all the back end coders, maintainers and crew who make GWG Auctions run. I apprechiate your time, effort and service to the GW community! Have a cookie you people deserve it!


2. Can you make this thread sticky. Lets kill the repeat threads of where oh where is our Auctions gone?

3. Images are a problem, okay if you had people host images in oh Photobucket and the like would that solve the issue? So we'ed just link the image here? Its an idea and probally a crappy one.

4. Now I do not advocate spending time to run a temporary site. ( after all time to mange that one would take away from a proper fix of the real site. That said with the problem being back end communications of the servers how serious a problem is this (considering I have little code and server communications knowledge) I do not ask for a time frame for a simple reason, you guys are volunteers, your amazing for it I sense the problem is critical (If the servers are not talking to each other its a BAD THING.

Simply put I'd like a whee bit of knowledge on what is going on and offer a 'simple' solution (Host the images elsewhere). Again I thank you and have the whole box of cookies.

RomJ

Wynthyst

Wynthyst

Site Contributor

Join Date: Aug 2006

Gems of Destiny

D/

Quote:
Originally Posted by Rudhraighe O'Hagan
As far as the images are concerned, I Agree, that you should just Toss/Discard/DELETE the old images associated with the /Auction site and DISABLE the image upload feature altogether and not worry about image hosting or load balancing for auctions at all. And REQUIRE sellers to host and manage ALL images somewhere else on their own. There is a comprehensive image database on Guildwiki and other locations to pull from, and if a seller has to ignore these resources and post a UNIQUE image they can just find a way or place to host the image on their own and live with the consequences if it's that important. I manage over 500 Auction items AND IMAGES on a DAILY basis and do not find hosting or linking images to be any extra burden at all. ~Rud Yeah Rud.. you've made this perfectly clear NUMEROUS times throughout this thread.... you are beating a dead horse now.....

politicalmind

Ascalonian Squire

Join Date: Oct 2007

Indianapolis, IN

Draconus Reunitus

Mo/N

I second Wynthyst. I use the guru auctions each and every single day. I would not be offended at all with a wipe. Just let me keep my rad feedback rating!

And to a point, I agree with Hagan. It may not be the worst thing in the world to just make pics links to other hosted images. We have two wikis to draw upon now.