Character Locked = Undeletable. Then... what would you do? [Pics included]

MithranArkanere

MithranArkanere

Underworld Spelunker

Join Date: Nov 2006

wikipedia.org/wiki/Vigo

Heraldos de la Llama Oscura [HLO]

E/

That can't be done.

EULA states one account->One user.

You can have others borrow it.

Silly Warrior

Silly Warrior

Hold it!

Join Date: Jul 2006

In your local courthouse.

The Arctic Marauders [TAM] (elite PvE, PM)

Quote:
Originally Posted by TheLichMonky
/not signed..

Just keep your account safe -_-
Easier said than done.

/Signed.

cellardweller

cellardweller

Likes naked dance offs

Join Date: Aug 2005

The Older Gamers [TOG]

I have locks on my house and yet I still have home and contents insurance in case something goes wrong.

If this were back in the prophesies days when you could build up a character in a matter of hours then I'd say "meh", however the thousands of hours it now takes to level up all the pve attributes accross multiple characters is simply not practical to repeat.

/signed. Let us insure our time investments against malefactors.

Ephidel

Ephidel

Ascalonian Squire

Join Date: Aug 2007

[EE]

N/

Our accounts are completely safe from hacking. Just like there's no way somebody would be able to duplicate items in Guild Wars. Or how people can't force their way into a secret outpost that gives them easy access to the final boss of a certain elite mission.

Face it, nobody's completely infallible. An extra level of security would be nice. I keep my account as safe I am aware I can, changing up the password as necessary and all sorts of other precautions. However, I am reminded of the story of Cats, I believe, whose account was somehow compromised by a really nasty virus of some sort that she had no idea how to prevent against. With the system she had to go through, it took so many days just to make support know that someone else had gotten into her account. Thankfully, when she finally got it back, her characters were there (albeit with most if not all the items gone), but it certainly could have been worse. In fact, it has been worse for quite a few people.

The number of hours many of us have put into the game can be wiped away in such a simple method. An extra layer of protection would greatly help. The chances of having an account may be low, but every small percent is an opportunity that someone has to get in and do some damage. I, as well as many others, would greatly appreciate having some way to protect our characters, with hundreds of hours put into them, from disappearing with zero chance of recovery.

Holly Herro

Holly Herro

Jungle Guide

Join Date: Dec 2005

Kangaroo-land.

Blades of the Dingo [AUST]

Quote:
Originally Posted by MithranArkanere
That can't be done.

EULA states one account->One user.

You can have others borrow it.
Shh, don't tell them :P

Asian Gold Farmer: Borrowing accounts for 100k a day, PM ME

Stupid people: Ok! Here's my account name and password!

newbie_of_doom

newbie_of_doom

Wilds Pathfinder

Join Date: Oct 2006

WTFPRIVACYDUDE

Endangered Feces [DoDo]

W/Mo

I can't imagine you would need that, however some friends of mine have accidently deleted their PvE's, so I guess it can be a help to some players.:P

Biostem

Biostem

Jungle Guide

Join Date: Oct 2007

I was just thinking... what if you had a 2nd password you could set per character? Take it up a level - a separate password on storage too.

Maybe instead of simply typing the name to delete a character, you set a password for them and have to re-type it in...

Nian

Nian

Wilds Pathfinder

Join Date: Mar 2007

Finland

R/

Most games have some kind of a consideration system that let's you cancel the deletion within a time limit.

But doesn't the chara deletion already ask you to type in your email or something? 'Cause I don't remember but I'd consider that enough.

If you want any of your internet passwords to be secure use letters, numbers and symbols combined. [email protected] This should be common knowledge this day and age. Plus you can change your pass periodically. I have to do that to my school passwords every month. Never give your password to either friends or strangers but if you must change your password just for that occasion and change it back.

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Quote:
Originally Posted by cellardweller
I have locks on my house and yet I still have home and contents insurance in case something goes wrong.
Yes, and neither the locks, nor the insurance, come free.

The point is, as I've said before, adding this "security device," would be costly in development time and undoubtedly even more costly in individual support time. Although I'm not a member of that particular team, I work with Support every day. And you can be sure that for everyone who locks down a character and happily goes about his business, you have another who asks to unlock in advance of the timer, and a third who forgets his password and asks for help, and a fourth that does the same and then gets angry when we decline, because he cannot prove that the account is indeed his. You'll see someone who uses pathetic account security (public user name; abc123 for a password) become angry with us because we "didn't protect his characters" when in fact he threw away his entire account.

With all due respect, the answer is simple: With proper account security, and with the wisdom that one really needs to have to use the Internet in this day and age, every character -- indeed your whole account -- is just fine. Adding more layers of security and more hoops to jump through just to play the game is both impractical and unnecessary.

Quote:
Originally Posted by Nian
But doesn't the chara deletion already ask you to type in your email or something? 'Cause I don't remember but I'd consider that enough.
Yes, you have to confirm deletion by repeating, letter by letter, the name of the character. It seems to me it would be rather hard to accidentally delete a character, with that security measure in place.

EmptySkull

EmptySkull

Lion's Arch Merchant

Join Date: Jul 2006

KaoS League

E/

I have a secure password. No 3rd party programs. I don't share my account with anyone. But it would be cool to lock my toons. But I would lock them forever. I just can't bring myself to delete any of them. If I had the option I would perma lock each one to never be deleted. But yes I forsee that for every satisfied person with the feature there would be 10 maybe 20 people that would send 100-200 more support tickets, added to the hundreds they get already, because they changed thier mind. In the end it's a great, terrific idea that I support alas, I'm not part of the Dev team . Dangit why didn't I get a job in computer game design!

Shai Lee

Shai Lee

Krytan Explorer

Join Date: Aug 2006

Somewhere

/signed

- this would give added safety to long term characters and/or characters with a lot of titles especially
- I personally don't have a lot of confidence in plaync security

A lot of peace and mind knowing that your time spent playing this game doesn't disappear in the blink of an eye due to a second of someone's malicious intent.

Shadowmoon

Shadowmoon

Wilds Pathfinder

Join Date: Jun 2006

N/A

N/

Quote:
Originally Posted by Gaile Gray
Yes, and neither the locks, nor the insurance, come free.
Could this feature be added to the online store then. I for one wouldn't mind dropping mb $5 to lock my main so she will be there when GW 2 comes around.

noneedforclevernames

Krytan Explorer

Join Date: Oct 2007

Jay To Much [SrE]

Me/N

Maybe people could just not download 3rd party programs.
/notsigned cheaters should have there characters deleted
(Since most account thefts happen through illegal programs)

noneedforclevernames

Krytan Explorer

Join Date: Oct 2007

Jay To Much [SrE]

Me/N

Quote:
Originally Posted by Biostem
I was just thinking... what if you had a 2nd password you could set per character? Take it up a level - a separate password on storage too.

Maybe instead of simply typing the name to delete a character, you set a password for them and have to re-type it in...
people would then cry about that too..people already cry about mapping

Phaern Majes

Phaern Majes

Desert Nomad

Join Date: Sep 2005

Anywhere but up

The Panserbjorne [ROAR]

R/Mo

Quote:
Originally Posted by MarxF
Confirmation via e-mail sounds better.
Not really as my email for my account, I no longer have access to. It was my email for my old school, but I transferred after last spring and now no longer have access to that email. Not to mention IF someone did get your account name and password, they would have a decent shot at getting into your email anyways. As they would have your email address (as it is your account name) and most people use the same password for all their internet accounts, though they may through a "1" or "!" to vary it somewhat. The majority of email sites people use don't lock you out after attempting to "guess" people's passwords.

Mangione

Lion's Arch Merchant

Join Date: May 2007

Quote:
Originally Posted by Gaile Gray
The point is, as I've said before, adding this "security device," would be costly in development time and undoubtedly even more costly in individual support time.
So... the answer is "No, we won't do it"?
If that's the case and it can't be done, no problem,
I've just 1 thing to add anyway : thanks for your time and your patience with us.

Quote:
Originally Posted by Shadowmoon
Could this feature be added to the online store then. I for one wouldn't mind dropping mb $5 to lock my main so she will be there when GW 2 comes around.
That's a cool idea.
I don't think the devs should work for free so I think it is ok if I had to pay a fee for this feature.

Quote:
Originally Posted by noneedforclevernames
Maybe people could just not download 3rd party programs.
/notsigned cheaters should have there characters deleted
(Since most account thefts happen through illegal programs)
1) I took a worm/backdoor virus by surfing the web with internet explorer 6.0 before switching to firefox.
I discovered it because my pc was weird (and the AV noticed the worm 3 weeks after the symptoms)
You can have a trojan on your pc even if you are not using "cheats".
2) In Guild Wars it is impossible to cheat.
3) I remember an italian guild that had several members accounts stolen (maybe someone hacked their forum, and those who were using same account/pass for the forum and the game got char "deleted"). They were not cheaters, they were just unaware. Did they deserve that? (Want the link to read the thread what happened?)

/noneedforsuperficialassumptions

creelie

creelie

Wilds Pathfinder

Join Date: Jan 2007

Alberta

Charter Vanguard [CV]

Mo/

/signed

I could lose all my pixellated items and gold without shedding a tear, but I would be pretty choked if I lost my characters. I would use this option 10 times every 6 months.

Velise_Snowtorm

Velise_Snowtorm

Lion's Arch Merchant

Join Date: May 2007

Forever Knights

Quote:
Originally Posted by Shadowmoon
Could this feature be added to the online store then. I for one wouldn't mind dropping mb $5 to lock my main so she will be there when GW 2 comes around.
/signed

I would pay a few extra dollars to lock the majority of my characters (any over 1 year old anyways). They were a real time investment and so I do want to protect them.

I do all the reasonable things one should do for account security (different emails, periodically change passwords, difficult-to-guess password creation, etc) but account security is still a real worry.

Darksun

Darksun

Jungle Guide

Join Date: May 2005

USA

Karr's Castle

W/E

Quote:
Originally Posted by TheLichMonky
/not signed..

Just keep your account safe -_-
QFT. This is just another unnecessary layer of protection that is taken care of by the primary one.

If someone gets into your account, do you really think they will simply delete your character and then give it back to you?

Or, if they go in, sell everything on that character, clear out your storage & sell your armor, how much help will the lock be? You'd keep skills & titles & such, but there won't be much more.. you'd be looking for another layer of protection untill it became prohibitive. The password is they best thing you've got.

Quote:
Originally Posted by Silly Warrior
Easier said than done.

/Signed.
And.. how is this difficult?

杀TanK杀

杀TanK杀

Frost Gate Guardian

Join Date: Oct 2007

W/

I reckon it should be a password lock and you have to enter a password to get onto that character

Mangione

Lion's Arch Merchant

Join Date: May 2007

Quote:
Originally Posted by Darksun
If someone gets into your account, do you really think they will simply delete your character and then give it back to you?
Who said that?

Quote:
Originally Posted by Darksun
Or, if they go in, sell everything on that character, clear out your storage & sell your armor, how much help will the lock be? You'd keep skills & titles & such, but there won't be much more.. you'd be looking for another layer of protection untill it became prohibitive. The password is they best thing you've got.
Protecting items would not be possible, you would be inable to trade them.
Protecting characters from deletion seems feasible.

However people doesn't care about virtual money more than the achievement of their characters.
Here's a few interesting quotes from people who participated in the thread.
(emphasis/bolding is mine. I bolded parts that show what players care about.)

Quote:
Originally Posted by creelie
/signed

I could lose all my pixellated items and gold without shedding a tear, but I would be pretty choked if I lost my characters. I would use this option 10 times every 6 months.
Quote:
Originally Posted by Shai Lee
/signed

- this would give added safety to long term characters and/or characters with a lot of titles especially
[...]
A lot of peace and mind knowing that your time spent playing this game doesn't disappear in the blink of an eye due to a second of someone's malicious intent.
Quote:
Originally Posted by Ephidel
The number of hours many of us have put into the game can be wiped away in such a simple method. [...] I, as well as many others, would greatly appreciate having some way to protect our characters, with hundreds of hours put into them, from disappearing with zero chance of recovery.
Quote:
Originally Posted by cellardwellar
however the thousands of hours it now takes to level up all the pve attributes accross multiple characters is simply not practical to repeat.

/signed. Let us insure our time investments against malefactors.
Quote:
Originally Posted by Meat Axe
I really like this idea. It would add an extra piece of security to my characters. I don't care about items in the end. I care about titles that take hours of my life to get.
Quote:
Originally Posted by Lykan
I would rather have 10 locked characters than 10 deleted ones.
You can buy new char slots, you cant buy 4000hrs of work.
Quote:
Originally Posted by William1975
Obviously if you turn up on your account and someone has broke onto it you may have no equipment gold or items anymore, but at least you would have characters that have leveled to where they are, have gone so far in their titles etc etc.
Quote:
Originally Posted by vodka
Let me ask you a direct question: do you prefer a system where you lose everything if something bad happens, or do you prefer a system that at least saves something?
You see?
It is not the virtual gold that matters,
to most it is the time spent in the game getting titles and improving their characters.
The time spent doing missions, exploring, capping elites, vanquishing, getting legendary survivors or legendary defender of ascalon, and so on.
They (We) don't want to lose that.

Darkhell153

Darkhell153

Wilds Pathfinder

Join Date: Feb 2007

right behind you

Highlander Honor Guard [HHnr]

R/

You should also be able to lock your xunlai account so that you cannot access it for a certain period of time (or make a PIN number to access the xunlai account so that account thiefs aren't able to get anything from you even if they steal your account)

Mangione

Lion's Arch Merchant

Join Date: May 2007

This is OT request to moderators:
please, can we make a poll out of this thread?

Options:
1) I would like the character lock and want to pay in the online shop to have it on my account .
2) I would like the character lock for free.
3) I don't want it.

thanks.

sassoonssamson

Frost Gate Guardian

Join Date: Jul 2006

/agree 100%


my wife once nearly deleted my character after an argument..

credit

credit

Banned

Join Date: Jan 2008

Team Apathy [aFk]

W/P

Take someone's account and lock all of their slots, good luck rerolling now.

Biostem

Biostem

Jungle Guide

Join Date: Oct 2007

I say be able to add a 2nd password on characters, if desired, and call it a day.

Mangione

Lion's Arch Merchant

Join Date: May 2007

Quote:
Originally Posted by credit
Take someone's account and lock all of their slots, good luck rerolling now.
That means that someone has gotten the username and password of the account.

This subject has been already discussed in the previous pages.
Here's a few quotes:

Quote:
Originally Posted by Lykan
I would rather have 10 locked characters than 10 deleted ones.
You can buy new char slots, you cant buy 4000hrs of work.
Quote:
Originally Posted by vodka
This aspect was considered in the opening post among the "cons", and in a subsequent answer in the thread (post #37 page 2 of this thread).
My answer to the poster was: "would you prefer your character deleted, or your slots locked for 6/3 months?"
If (in the remote occurrence) someone stole my account and locked all my char, I would wait the 6/3 months for them to get unlocked, thanking that Anet had made such a security option.
Some of the posters here seem to share this opinion.
(Obviously, if I had my account stolen and there was no such "lock", I would be cursing my own unawareness not Anet, since it is not ArenaNet's fault if I am careless with my login information)
And then the solution:

Quote:
Originally Posted by Frozy
Also, what about a limit? like, you can "Lock" only a few of your characters, like 2-3.
Quote:
Originally Posted by Mangione
Maybe make "you can lock X-1 characters", where X is the number of slots in your account.

Cebe

Cebe

The 5th Celestial Boss

Join Date: Jul 2006

Inverness, Scotland

The Cult of Scaro [WHO]

E/

Quote:
Originally Posted by Mangione
This is OT request to moderators:
please, can we make a poll out of this thread?

Options:
1) I would like the character lock and want to pay in the online shop to have it on my account .
2) I would like the character lock for free.
3) I don't want it.

thanks.
Done .

Gaile Gray

Gaile Gray

ArenaNet

Join Date: Feb 2005

Guys,

Sorry, but if you think about it, this poll isn't going to be useful. Saying "I want to pay" or "I want it free" isn't a reasonable set of options. The only meaningful poll is "I would pay for this service" or "I would not pay for this service." Since I have already told you that the programming team is not available to add this feature, the only point of discussion I have with the team is "They would like this, and they are willing to pay." As I've said before, the cost of programming and implementation (which takes members of several teams) and the cost of support is prohibitive. The business team would have to consider a lot of factors (such as what it would cost to develop, how many would be likely to use it, those saying they'd pay, and then deciding not to do so), and even then it may simply be impossible to add this feature no matter how many were potentially able and willing to pay a fee for the service.

Shadowmoon

Shadowmoon

Wilds Pathfinder

Join Date: Jun 2006

N/A

N/

Hopefully interest for this feature will lead to it being added to GW2. But thinking long term, will character locking have to be developed eventually when GW2 comes along. As it has been said a character from GW2 would get benefits for achievements from GW1 through the HoM. This raises a couple of scenerios. The first would be if the GW1 character that a GW2 character is linked with is delited, would the GW2 character lose its rewards that moment. Or if the benefits are asigned at GW2 character creation, would that make it that if there was a benefit we desired latter on, we couldn't just hop back to GW1 and unlock it. I guess I'd like that when character are linked between the two games, the GW1 character is locked. This would prevent benefit being lost from delition, while allowing people to return to GW1 to unlock for benefits.

Chrono Re delle Ere

Chrono Re delle Ere

Jungle Guide

Join Date: Jul 2006

The Land of Hyrule

[GoE]

W/

k so well nice idea but gaile said it's impossible so.... /lock

Sora267

Sora267

Krytan Explorer

Join Date: Dec 2006

How about being able to lock characters (Or at least storage!) using an on-screen keypad? In order to prevent keyloggers from recording the movements, these numbers could be randomized on screen, and the order of the digits would change after each digit was entered. This system would be a lot like RuneScape's Bank Pin system.

dread pirate fargus

dread pirate fargus

Lion's Arch Merchant

Join Date: Jun 2006

in bed

X Peace And Love X [PaL]

W/

/signed.
desperately needed after the string of hackings recently...
I have 3 characters i would hace to lock indefinately, my 2 LDoA characters and my PKM warrior. if i ever got hacked i could live without my items, i could replace anything important. but i could never replace my characters.
if this doesnt get implemented and i get hacked then it would make the decision for me to not but gw2

dread pirate fargus

dread pirate fargus

Lion's Arch Merchant

Join Date: Jun 2006

in bed

X Peace And Love X [PaL]

W/

Quote:
Originally Posted by Gaile Gray
As I've said before, the cost of programming and implementation (which takes members of several teams) and the cost of support is prohibitive. The business team would have to consider a lot of factors (such as what it would cost to develop, how many would be likely to use it, those saying they'd pay, and then deciding not to do so)
the cost is irrelevant next to the worth of your company reputation and our future custom.

Shanaeri Rynale

Shanaeri Rynale

Desert Nomad

Join Date: Aug 2005

DVDF(Forums)

Me/N

If development cost is an issue, have it a paid for option in the online store. I'm sure 10 bucks is a small price to pay for peace of mind..

Calista Blackblood

Calista Blackblood

Permanently Banned

Join Date: Oct 2007

Northern Ireland

Nowhere To Run Nowhere To [Hide]

N/

if anet can implement a 30 day char name change on the tournaments "Tolkano[Tournament]" then why cant they introduce a similar code for actual char locking

El Presidente

El Presidente

Forge Runner

Join Date: Nov 2005

Lookout Post #1, Andes Mountains

Custer Was Ganked [7th]

R/

/signed I'd use it...

Thizzle

Banned

Join Date: Apr 2008

You could just make it so you have to sign into your attached PlayNC account to lock or unlock a character.

shru

shru

Wilds Pathfinder

Join Date: Apr 2006

Quote:
Originally Posted by Chrono Re delle Ere
k so well nice idea but gaile said it's impossible so.... /lock
yes because everything Gaile says is final.
Unquestionable. Undoubtable. Undeniable.

EmptySkull

EmptySkull

Lion's Arch Merchant

Join Date: Jul 2006

KaoS League

E/

Well I came back here to answer to the poll. I would pay for this service. I think 5-10 bucks would be sufficient. But I would hope the options are robust if I am paying for it. Just so more people would be willing to pay for it to get the feature. I would ask for several options from 30 days, to 6 months to perma-lock. And as many characters as you want. PvE only though. Seems silly to lock a PvP character, not that anyone suggested it.

I know the forum polls don't really represent the 4 million accounts in GW. But if 21% of the 4 mil accounts payed 5 bucks for the service, hmm seems like a nice chunk of change. Even if only 5% payed 5 bucks that would generate 500,000 buckaroos. Charge 10 for it and you got a million dollars. Seems like that might pay for the service. Maybe not. I have no clue how Anet's finances are managed and what it cost to keep servers running. May not be able to do it .

And for the qq's that want to change there mind. Well to be frank I would ignore them. They paid for a service and now want to retract. Have auto responder email back to those support tickets, "Umm, sorry you did it we can't do anything about it."

Anyway for the record I'm not holding my breath. But I will be diligent on my part. Keeping my account/computer as secure as I possibly can.