WTF? another hacked account?

I have also noticed (b) happening on my computer as well... ever since around Christmas 2007... and also with the addition of my anti-spyware constantly complaining about an attempt/request for a 3-way handshake coming from the Guild Wars game (which I have no idea what that means).

Any ideas on what this 3-way handshake thing is? After all these hacking reports... I'm kind of worried mine will be targeted (even though I only have about 100k of stuff).

arf, yes I am I guess. Now we know what the problem comes from.

Come to think of it in the last few weeks i have been having these blockages which i have blocked with Zone Alarm, mostly when i play gw, I dont know if its relevant or not but it seems more then coincedence it happens when i switch gw on.

Pol

Well, I've posed this question before but got no useful answers. What can someone in my position do to help myself before I get hacked.

My password isn't that great. I'd love to change it. (And no it isn't the same password I've used for forums). I'd like to change my e-mail address/username to something a bit more private as well, but I don't think that's possible.

My problem is that I've found it impossible to change my password. I'm linked to the online store because I've bought character slots. So when I try to change my password I"m redirected to NCSoft's website where I'm asked to enter my account name. It doesn't accept my GW account name and I have no clue what to enter here.

I've tried e-mailing support but gotten only form responses basically saying that if I don't know my NCSOFT account name then they can't help me.

So, I guess it's impossible to change my password after linking to the store. I wish I had never entered that blasted store. Any suggestions?

[QUOTE]make out a support ticket which does not require the NCsoft info.

first response is form is form of usual solution links or we cant help.

REPLY POLITELY THAT THIS DIDNT HELP GET REAL PERSON NEXT

they will require all chapter key codes to prove you are not hacking someones account.

send in the requestes information and it will be sorted fast with a reset login password which they say to change to a longer one in only a few hours.

happened to me when their database lost me but a few back and forth on the support ticket made it good.
hope this helps

support ticket from the support site not just an email makes the difference

make sure to reply fast to prevent the ticket from being auto closed in 24/36 ? hours

Interesting. I recently bought extra slots also. Here was my problem. My computer crashed big time in game. It's happened before but this time I had to use a recovery disk. So I had to re-install everything, but when I tried to log onto my GW account it would not accept my password. I went to my laptop which has the game installed and again the account wouldn't accept my password. So I had to go though ncplay to change the password - pain in the arse, because you go around in circles.......I just can't remember how I did it - let me take a look and maybe I can post - because from the looks of this thread people may want to be changing their passwords more frequently. As far as I know nothing of value was taken. For the record, I have a good password.. Also, this happened in the last few days.

I tend to think many of the thefts of echos and black dyes are linked to these "buy gold" accounts. One because they stack and they are quick cash. Otherwise why bother?

Man, I feel bad for people who spend many hours working for these valuable things only to have some %$#@ come and take it from them.

Well, add me to the list. They took my Tormented Staff, Tormented Shield, Chaos Gloves, Destroyer Gloves, 33 ectos, 25 shards, 5 rubies, 100k, a Req 9 fellblade. On the toons that had stuff missing there was odd stuff in my inventory, like 83 granite slabs, 72 piles of glittering dust & a half used salvage kit (probably to cover up the trade to make it look "legit"). And they didnt delete any toons.

well. i just found out i have been ripped of all my ecto, destroyer cores, black dyes and my torment weapons and practically all my cash as well (11k left in my chest). i havesend an mail to anet via play nc and will have to wait for reply

simple fact is if nothing is done about my lost stuff i collected for over 2 years playing i will quit gw. i am not gonna spend all my time on it only to get robbed (and that is what it is) again.

good luck to all who encounterd this as well

So..I went afk in Drok's this afternoon. I came back to my computer a hour later and found I had been booted from the game. I don't remember the exact error. I think it was the one you get your internet connection disconnects. Anyway, Guess what?! I have been hacked too! Isn't this neat!? Also, when I logged on, I was in a European German district. Normally I play on American ones.

List of things taken:

31 ecto
40k+ in gold
Dedicated Kuunavang
Chaos Gloves -_-
Destroyer Cores

It looks like my Chaos gloves were salvaged because I now have 20 plant fibers and 178 dust in my inventory.

I am so RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing pissed off. -_-

Here is why people get hacked. BRAGGING...you go around bragging in school or wherever you hang out with your socalled friends and you BRAG. You come online to forums like these and you BRAG of what you have and then you get ingame and you BRAG some more. Oh and don't act like you've never bragged because everybody does it to some extect it's just that some are ANNOYING braggarts and those are the ones that usually get hacked. One of your socalled friends could send you an email attachment and you think he is your friend never even dawned on you he attached a trojan keylogger onto it and sees everything you type. Amazes me how so many think hacking is so hard. It's really quite easy and I would suggest you stop BRAGGING about what you have both ingame and online in forums. The OP just showed to the world he has a lot more stuff some hackers would love to have.

A guildie of mine just discovered he's 'been done' as well. Missing: all gold, ectos, dyes, some uncustomized high-end caster weapons, destroyer cores and a crapload of lockpicks. He's quitting the game.

I really don't think bragging has anything to do with it Red Sonya. This appears random. Becoming quite concerning as well.

This is getting a bit worrying...thats like..what..6-7 so far?

Edit: that we know of, ofcourse.

Once you link your GW account to NCSoft I don't think you can change your GW-username.

HOWEVER
You can change your GW-password via the NCSoft site somewhere there is an option.

Okay I don't know whether I am misreading your post, but you do know that there TWO different user/lognames. One for your NCSoft account and ANOTHER for your GW-account.
If this doesn't help you then I guess e-mailing for support is your final option.

That's clearly what you already did. Goodluck

I just logged on and theres a warning by ANET on the login announcements saying theres a noted rise in attempted account thefts. I don't know how long thats been there, but I haven't seen it before. This may not be random, but perhaps an organized ring?

As far as I can tell, that thing's been there for ages.

Have mass hacks like this ever happened before? I don't remember.

well if the rmt thing has stopped in one area maybe they have decided to move to another one-----queasy feeling remains (but my 2 ecto are still in storage too)......every time I log on I wonder ..........

overall 3000k stolen from me ... 100 ecto,fow+chaos gloves salvaged, 1300k from storage+chars, few tormented weps ... NICE ... what kinda idiots do such stuff
im pretty sure some donkey been doin that to me, cause all the chars been in balth american dis 1 .... what a nice joke

So, at least you know what happened. I got onto my account after the update to find out I'M under investigation for reasons Grenth only knows! I am a good person, I don't even use textmod! I can't afford to buy gold, I am as sweet at pie, and now Anet has me running in circles cuz I don't know what's going on! *cries* Don't hurt my girls...they don't deserve this! I have played since the world preview event and now I get free torture as a reward? *is trying hard as I can not to freak out while waiting for a response*

You can try to use Cain & Able from http://www.oxid.it/cain.html. It will show logins/passwords stored on your computer to various sites. Also if you see your GW password listed change it now since its easy for people to get this info using web site adds etc.

After about 90 minutes of waiting for a non-robotic response, I finally got a real human reply from Support. The guy confirmed that I was hacked by someone in Germany. Other than that, I have nothing else to share. I thought you guys might like to know...

*sigh* Now to change my password. This is going to be super fun... *sigh*

Well, let's hope it's only one person. There are probably many more people who have been hacked but don't post here....Ah, what is Anet going to do about this?

Also, from my previous post, for anyone trying to change their password.
1)You click on reset password on guild wars page. Will ask for your account name which is your GW email address (most likely).

2)Then it brings you to the NCplay page which asks for your account name and password. This is different from your GW name and password (doesn't explain that, and you just assume they want your GW name and pw- I went around in circles). If you don't have an account with NC you have to create.

3)Then you need to click on Game Accounts - which for me only contains one account - GW.

4)Then you click on the GW account and it will give you choices of what to change. You can change your password pretty easily then.

5) Be prepared for a very sloooow website. It takes forever for pages to load.

I feel bad for those who have had so much stolen from them. This would ruin the game for me. Those thieves are parasites, who feed off the work and labor of others.

There is a very small chance you will get hacked if you follow 3 basic rules:

1. Update. Use the Windows-Auto-Update to get the newest fixes always; keep your browser up-to-date; update Flash (actual version is 9.0.124) - this is the easiest way to get mallicious code on your sys atm; use NoScript for Firefox or similar add-ons for your favourite browser (Opera has all this stuff aswell out-of-the-box) - and keep your other plugins up-to-date aswell

2. Don't work with admin-permissions. Just don't do it. If you have Vista don't disable UAC - this is a great thing to make you system more secure and there is a reason why MS has it activated by default. If you have XP work with a normal user-account. GW has absolutly no problems with that. Reason behind all that is simple: If your browser get compromised by evil stuff, the evil stuff (tm) will only have the same rights as yourself, which means it can't hijack your system.

3. Be smart. Don't install software you can't really thrust. Don't click on stuff you have not asked for. Don't use weak passwords or the same password for everything. I have several passwords/emailaccs for 3 basic levels: Sites I just visit to post (like this forum), my personal-communication stuff like ICQ, MSN, Jabber etc. or games like GW and then diverse passwords for my system stuff, like normal-user login, admin accounts, my WLAN & router etc. - and they all vary even on those levels. (let's say i have 'achja34-h' for spam and vary the last char, 'okl26fgh;23' for stuff like ICQ and vary the last numbers and 'dio2;82Oe-sd2' and vary the last 3 chars)

There are of course some things you can do to improve all this, tough - Personal Firewall are not really necessary and Anti-Virus-Programs will just let you know that something bad already happened - which means in most cases: Delete everything and setup your stuff again. There is no way you can really get rid of bad stuff for 100% once the sh!t has hit you.

For your password-issue contact the NCSoft-support as has been said already.



I hope this helps also some others aswell and all after all it can't be repeated too much. Don't make it too easy for people who just want to catch blind fishes. Sorry for my bad english & Greatings.

That's only people that have made a bad thread about it so far.

Sorry, but these are pointless threads, we can't help you. If you're not looking for help/compensation then it's good I guess.

Count me in as a victim of robbery
Lost 70e, 50 shards, obsi armor, 2 tormented weapons and over 250p
this is no coincedence.
What happened!!!

coincidence? no way ...
are all the victims using that PlayNC thingy?

wow, all these people getting hacked? who did you guys piss off? start googling GW account hacks to see if there is a new program or something to inform us about wtf is going on. This is making me wonder.

I'm not too worried since I don't keep high end crap on my account, I dont even have any plat farmed yet.

It could have something to do with the old pop up adds that we got when loggin in to GWG. Here's hoping it gets figured out!

Why is it this board and no other as I have seen no other thread like this?

that's what i've been looking for since an hour and asking around
no damn clue

I got a response from PlayNC this afternoon and they were able to trace it.

"Hello Paul,

I have researched the issue and there was another IP address that accessed your account from Germany. I have terminated all the accounts that your items have moved though in an effort to prevent this from happening again. "

So apparantly someone in Germany has been screwing around here.... They also included in the e-mail on how to protect your account, etc... but yeah, already knew that crap.

Atleast that dude is gone, but a damn shame I can't get my things back.....

germany as in "the same as stated above" ?
/curious

Ummm... because we happen to be the largest GW site out there??? It's not a conspiracy Age, it's just where people go to post. I'm pretty sure that if we were to tally up all the "I got hacked" posts out there across all the GW fansites that we'd probably have the majority of them. I also really doubt you can read French, German, Spanish, Chinese, Danish, Dutch, Finnish, Italian, Russian, etc. etc. to know if it wasn't posted on any other GW fansite.

It might be helpful, though I don't think anet would do this, to tell us how many accounts were affected, the method they believe they were compromised by, or if they can indeed find out this information at all.

I just want to say most antivirus software does not detect some keyloggers.

Alot of websites have bad security (which hackers will crack Example: playNC website which has had security problems in the past) and all you have to do is click on a banner or a picture to unknowningly download spyware/malware/malicous software/keyloggers.

Alot of free antivirus software is very easy to get around, but the large antivirus makers are large targets for hackers.

In no way shape or form can you be 100% sure that you are safe all you can do is ensure the max security from what you use.

A antivirus alone is not enough
A firewall alone is not enough.
A popup blocker/spam blocker alone is not enough
A Malware/spyware blocker alone is not enough.
Email protection alone is not enough.
Personal information must be protected- Id theft is very high and will only become more of a problem with the advancment of todays technology.

The problem with most people is they only have 1 or 2 of these and think they are all right. (it does not help that most of those programs do cost a little to much for a all in one package)



If they do it all day every day and never get cought how would one even find out???

Remember this some people are very smart and not all of them are decent.

What is the matter with people atm?
This hackwave is bugging me.
I've been hacked 5 times in the last 3 weeks due to having the inability to change my PW, maybe i'm not trying hard enough, but PlayNC shouldn't be such damn idiots.

Lost so far:
86 Ecto
9 Obsidian Shards
100k gold.
200k+ worth of assorted gold weapons.
Tormented Earth Staff.
2 White Dyes.
2 Black Dyes.
6 Elite Tomes.
5-7 Lockpicks.
Elite Kurzick Armor dyed Black.
200 Party Items.

Still got the rest of my armor, that's hidden from the buggar.

Just glad he hasn't disbanded EMP and deleted all my characters.

Can anyone help me out on changing my account details please?

I've tried:
'Change Password' option, says they'll send me an e-mail with new PW. No e-mail came through, been 2 weeks now.

Contacting PlayNC. They're bloody useless...... Just got an automated reply with a bunch of different FAQ links...

I went to put in my Product Keys & my NF & EotN ones were invalid apparently

My login ISN'T a [email protected]' login, it's a standard e-mail address.
My account is 21 months old.
I haven't purchased anything off of the PlayNC sight thing.

I am pretty sure I have all my account keys, only found 2 of them so far, but I'm sure I will be able to find the rest.
My first campaign was Factions.

That's all the information I have...

Please please help me because it's really getting on my nerves now...

Thanks in advance for your help & replies.

~S O F Sin Reject~
(James)

keep sending angry emails to play nc eventually they will help you w changing your pw. thats what i had to do w them.

We had the same problem. PlayNC is so vague on how to change your password. We ended up having to send them an e-mail with everything we knew of the account (ie game keys and such). But they were extremely reluctant to let us change the password since we only had 2/3 keys (missing the prophecies).

Do they seriously think that someone would go to someone elses house and still the retail key to claim their account? Please. It took 4 days of continuous e-mails to finally get it changed.

Apparently the "key" they reffer to, isn't the actuall campaign keys. It's a key which they assign to you from who knows where (at least what I got out of it).

Try to do what we did - contact them and explain your problem.

I'll try to post a section of the e-mail explaining this better later on.

Good luck.

Seriously hope this doesn't happen to me, I don't have my keys (well on paper) ATM since I'm nowhere near home and I don't usually bother bringing my GW keys since the account is playable anywhere...

I think, however, they need a new system to change passwords, once that doesn't require hours of going in circles.

And they need to figure out why so many accounts are being hacked and if it could be to a possible leak of info, god knows how... I don't think a guy would spend hours trying to force-crack accounts for ectos and black dyes.

to the guy that got hacked 5 times in 3 weeks.. all i can say is... you reap what you sow. the only way you get hacked that much in a short time is
due to third party programs adn/or buyin online gold.
I have played for 3 years never once used a third party program. never once bought gold. NEVER ONCE BEEN HACKED.Try playing legit! you wont have these problems.

Had same problem, not able to change pw, just a few days ago. The real problem was that I had purchased something from igshop and made a PlayNC account doing that. I sent some support ticket to NCSoft, they asked me to send some account details (creation dates, game serials (and pics of them), names, days of birth etc.). I sent all these and they asked me to send a photograph of my id card. Send one and they gave my PlayNC account name. So i was able to change my pw. Took maybe 2 days from the first support ticket.

Edit. I think the PlayNC account system is way too difficult, but tbh i was happy with supports actions. They answered to me in matter of minutes when i updated the support ticket.

i rotate my email and pass once a week...
question is your pass is no good without your email
so how did they get your emal address?