Over the weekend, the leader of Rebel Rising [rawr] was the target of a malicious incident. It is unknown exactly how it was done, but someone gained control of his account and deleted all of his characters.
There is no technology currently in place to restore deleted accounts, characters, levels, XP, items, or gold if someone has taken control of a player's account information and deleted these items. They are lost to the player forever, and they have not been restored to the player in this case either.
An existing Rebel Rising member discovered that the guild had been deleted and after some communication amongst RAWR members about the malicious incident, quickly reclaimed the Rebel Rising [rawr] guild name and re-invited all of existing members.
Cape trims are tied to the guild name, regardless of who owns the guild or whether the guild has been deleted and subsequently remade. The guild's name is unique and the guild owns the cape trim. After this incident, Rebel Rising's [rawr] gold cape trim was restored. The other guilds that placed in the May tournament were awarded their cape trims as well.
Rebel Rising’s ranking in the ladder has not been restored. Currently, there are no automated provisions for restoring guild ladder ranking in incidents like this. There are currently no plans to restore Rebel Rising's ranking in the guild ladder.
Tied to this issue is the perception that "hacking" incidents have increased in recent months and that the hacking is a result of security compromises on our part. The Guild Wars game servers themselves have not been subject to security compromises in any of the reported hacking incidents. These incidents have been the result of security compromises on the player side, not on the ArenaNet server side.
There are many ways in which a malicious person could gain control of someone’s account: sharing access to your account, key logging programs, RMT activity, fake websites that ask you to enter your account information (social engineering/phishing), etc. If you suspect that your account security may have been compromised, please contact support here.
[rawr] Deletion Incident
Regina Buenaobra
Tarun
Except it's not hacking in any way, shape or form. The account was cracked or phished through means of a malicious program or by someone who knew them and could communicate with them.
Trylo
ouch, not even a guild ladder compromise?
Just a thought: could the 'malicious person' have done this to waken people up to the fact that Anet has no way of restoring stolen accounts (Is it even possible to know who you are stealing the account from?) Are there plans to create a system like this, or at least an 'email to delete pve chars' coding?
Just a thought: could the 'malicious person' have done this to waken people up to the fact that Anet has no way of restoring stolen accounts (Is it even possible to know who you are stealing the account from?) Are there plans to create a system like this, or at least an 'email to delete pve chars' coding?
jon0592
Maybe the first in a long chain of attacks
xhappy feetx
I feel bad for Awowa.
Xx_Sorin_xX
Wow that sucks. It's interesting that a person's account cannot be set back, but the server can. I wonder how the two ideas differ from a programming standard.
moko
thanks for the official word on this.
however, i've got a question:
what would happen if i someone else would've claimed the name "Rebel Rising [rawr]"? someone who is not related to [rawr] at all. would you have restored the cape for that person too, whoever it might be? because afterall, the trim belongs to the "Name"?
however, i've got a question:
what would happen if i someone else would've claimed the name "Rebel Rising [rawr]"? someone who is not related to [rawr] at all. would you have restored the cape for that person too, whoever it might be? because afterall, the trim belongs to the "Name"?
I pwnd U
They are good, they will be able to get their rank back up pretty quick. Besides, rank doesn't matter remember? 
They will be fine, but it is good to see ANet is treating this the same way as any other account breach. They can't give you your stuff back and rawr isn't really getting any special treatment. Had that happened we would of heard alot of complaining, so it's probably better this way. Thanks for the explination Regina!
They will be fine, but it is good to see ANet is treating this the same way as any other account breach. They can't give you your stuff back and rawr isn't really getting any special treatment. Had that happened we would of heard alot of complaining, so it's probably better this way. Thanks for the explination Regina!
Tarun
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Originally Posted by Xx_Sorin_xX
Wow that sucks. It's interesting that a person's account cannot be set back, but the server can. I wonder how the two ideas differ from a programming standard.
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xhappy feetx
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Originally Posted by Xx_Sorin_xX
Wow that sucks. It's interesting that a person's account cannot be set back, but the server can. I wonder how the two ideas differ from a programming standard.
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Celestial_Kitsune
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Originally Posted by Regina Buenaobra
There is no technology currently in place to restore deleted accounts, characters, levels, XP, items, or gold if someone has taken control of a player's account information and deleted these items. They are lost to the player forever, and they have not been restored to the player in this case either.
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Quote:
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Originally Posted by Regina Buenaobra
Tied to this issue is the perception that "hacking" incidents have increased in recent months and that the hacking is a result of security compromises on our part. The Guild Wars game servers themselves have not been subject to security compromises in any of the reported hacking incidents. These incidents have been the result of security compromises on the player side, not on the ArenaNet server side.
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Songbringer
Thats bogus. I am sorry but I am happy rawr is getting there trims back and stuff but are you kidding the trims are tied to the guild name. So during the time they were deleted if I were to go make Rebel Rising[rawr] I could have had gold trims?......that needs to be changed for incident like this were to ever happened again. Seeing as it has happened twice.
I am sorry Awowa about your stuff if you need help getting armor/items PM me on guru if you get this. I love you guys and whoever did this to you is messing with bad voodoo.
Btw aren't you guys allowed to track ip's now since terms update. During the period that the account was hacked and guild deleted look at the ip that was logged into your server and ban it. Come on it isn't that hard to do.
I am sorry Awowa about your stuff if you need help getting armor/items PM me on guru if you get this. I love you guys and whoever did this to you is messing with bad voodoo.
Btw aren't you guys allowed to track ip's now since terms update. During the period that the account was hacked and guild deleted look at the ip that was logged into your server and ban it. Come on it isn't that hard to do.
Maria The Princess
well, if it was 100 ectos stolen, and then deleted character, they could easily track the trade on demand from the server, if they can go in your account to see if there were any transactions with gold sellers. in case #1 you need the info to know who is the hacker and what is his IP, then restore the code i guess.
c'mon, they were able to know who are gold sellers/buyers, and can trace the transaction of 1000k for nothing and KNOW it is your account or IP so they can ban you. if they can do that, exactly what is stoping them from use of this ability for our security?
i was playing for a while another game that was free for play as well. when your account would get hacked, you could always whisper a game master IN GAME and not email support, and then they would retrieve the transaction info, and restore your items as they were. and that game, had much more simpler mechanics.
c'mon, they were able to know who are gold sellers/buyers, and can trace the transaction of 1000k for nothing and KNOW it is your account or IP so they can ban you. if they can do that, exactly what is stoping them from use of this ability for our security?
i was playing for a while another game that was free for play as well. when your account would get hacked, you could always whisper a game master IN GAME and not email support, and then they would retrieve the transaction info, and restore your items as they were. and that game, had much more simpler mechanics.
xhappy feetx
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Originally Posted by Songbringer
Btw aren't you guys allowed to track ip's now since terms update. During the period that the account was hacked and guild deleted look at the ip that was logged into your server and ban it. Come on it isn't that hard to do.
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fenix
Guess you shouldn't share your account with people. Lesson learned?
xhappy feetx
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Originally Posted by fenix
Guess you shouldn't share your account with people. Lesson learned?
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Clarissa F
GG Anet using Microsoft servers.
gogo Linux. My laptop is more secure.
gogo Linux. My laptop is more secure.
fenix
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Originally Posted by xhappy feetx
I'm pretty sure it wasn't someone he willingly gave his account info to.
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slowerpoke
And why exactly arent there any safety nets in place to prevent the permanent loss of customer data?
Aera Lure
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Originally Posted by Celestial_Kitsune
Any plans to develop and implement such a technology?
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Maria The Princess
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Originally Posted by xhappy feetx
I'm pretty sure it wasn't someone he willingly gave his account info to.
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1- girl friend got pissed off at him for playing too much GW (as a leader of a guild as rawr you have to spend alot of time in teh game) and saw an afk GW in the computer, we all know what happend next.
2- little 12 years old brother got pissed off at him for [insert any reason] and got a hold of his computer with afk GW
3- anything else of this kind.
me personally i would not be worried to give my account info to my BF so he can help me swap items or complete a trade, i mean.. we shared more then game account password at this point... and i know that if we would fight he wouldn't even think of doing anything like this.
it could be a hack too, if it wasnt they will see it happened from the same log in IP (or 1 of the 2 regular log in IPs)
Jenn
I hope people who have account problems in the future get as much attention from ANet as Awowoa did.
Because preferential treatment is baed, I hurd. O.O
Because preferential treatment is baed, I hurd. O.O
I pwnd U
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Originally Posted by Illfated Fat
I hope people who have account problems in the future get as much attention from ANet as Awowoa did.
Because preferential treatment is baed, I hurd. O.O |
I think Awowoa is getting so much attention from ANet because the community is making such a big deal about it. Had we gone and thrown fits over every single account that got hacked maybe this would have not seemed like such a big deal. But because Awowoa was the leader of a top ranked guild that was well known through out the community, the community has made a big deal about it. Therefore ANet has responded to the community's concerns and speculations.
Zesbeer
i am sorry but i think that they should not have gotten anything back. people get hacked all the time and Anet always says there is nothing they cant do to fix it. why should that guild get special treatment?
I pwnd U
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Originally Posted by Zesbeer
i am sorry but i think that they should not have gotten anything back. people get hacked all the time and Anet always says there is nothing they cant do to fix it. why should that guild get special treatment?
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I must have missed this the first time in Reginas post but if you are talking about them getting their guild cape back then I do believe she said that the guild cape is tied to the guild name. So had someone else gone and taken the name Rebels Rising [rawr] they would of had a cape with a gold trim. Other then that I don't remember them getting anything back.
Kumu Honua
So many people asking for them to replace items.
I would much rather they have a STRICT you will NEVER get items back policy. This makes it consistant for everyone. There is no possibility for favoritism. (Which was a major concern with this incident with many people).
I remember many years ago when I was a GM in Everquest. They had a policy of replacing items if it was determined to not be the players fault.
Now, remember that if you died and did not return to loot your own corpse, it would vanish after a time and you would lose everything.
It became impossible to actually do any GM work due to the massive amount of petitions stating that they deserved their items back because they got "hacked". It was determined that there were a grand total of two actual hackings. However we received hundreds of petitions.
Among those hundreds of petitions were people who were asking why "Joe" got his items restored and "Jim" didn't when it was the "Same" situation!!!!!
Restoring items is not worth the hassle. It's inconsistant. It actually increases the work load of the people who deal with those reports.
By saying "Sorry, policy is not to return any items/gold/whatever" then everyone gets treated the same.
As much as it sucks that someone got "hacked" and lost everything, at least it let us all know for certainty that no matter your "Status" it doesn't change anything regarding the policy.
I would much rather they have a STRICT you will NEVER get items back policy. This makes it consistant for everyone. There is no possibility for favoritism. (Which was a major concern with this incident with many people).
I remember many years ago when I was a GM in Everquest. They had a policy of replacing items if it was determined to not be the players fault.
Now, remember that if you died and did not return to loot your own corpse, it would vanish after a time and you would lose everything.
It became impossible to actually do any GM work due to the massive amount of petitions stating that they deserved their items back because they got "hacked". It was determined that there were a grand total of two actual hackings. However we received hundreds of petitions.
Among those hundreds of petitions were people who were asking why "Joe" got his items restored and "Jim" didn't when it was the "Same" situation!!!!!
Restoring items is not worth the hassle. It's inconsistant. It actually increases the work load of the people who deal with those reports.
By saying "Sorry, policy is not to return any items/gold/whatever" then everyone gets treated the same.
As much as it sucks that someone got "hacked" and lost everything, at least it let us all know for certainty that no matter your "Status" it doesn't change anything regarding the policy.
I MP I
With all the free rootkits floating around on the net nowadays anything is possible.
Nice of Anet to restore the gold cape trim.
Nice of Anet to restore the gold cape trim.
Jenn
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Originally Posted by I pwnd U
I think Awowoa is getting so much attention from ANet because the community is making such a big deal about it. Had we gone and thrown fits over every single account that got hacked maybe this would have not seemed like such a big deal. But because Awowoa was the leader of a top ranked guild that was well known through out the community, the community has made a big deal about it. Therefore ANet has responded to the community's concerns and speculations.
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natural_Causes
Quote:
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Originally Posted by Regina Buenaobra
Cape trims are tied to the guild name, regardless of who owns the guild or whether the guild has been deleted and subsequently remade. The guild's name is unique and the guild owns the cape trim. After this incident, Rebel Rising's [rawr] gold cape trim was restored.
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I pwnd U
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Originally Posted by Illfated Fat
Yes, I do understand that this is the case. It's just disappointing, imo.
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Originally Posted by natural Causes
So, if some random person made a guild named Rebel Rising[rawr] after it was deleted, they would have inherited the gold trim they did no work for? That would have sucked.
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Aera Lure
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Originally Posted by Illfated Fat
Yes, I do understand that this is the case. It's just disappointing, imo.
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Quote:
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Originally Posted by Kumu Honua
So many people asking for them to replace items.
I would much rather they have a STRICT you will NEVER get items back policy. This makes it consistant for everyone. There is no possibility for favoritism. (Which was a major concern with this incident with many people). |
Neo Nugget
As long as they get back up in say 1st or 2nd place so i get good points in my predictions I'm happy. 
>.>
________________________
I am really glad they got their cape and were able to rebuild themselves. It must have sucked, really bad to find out that your top guild has been deleted.
>.>
________________________
I am really glad they got their cape and were able to rebuild themselves. It must have sucked, really bad to find out that your top guild has been deleted.
bbw
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Originally Posted by Zesbeer
i am sorry but i think that they should not have gotten anything back. people get hacked all the time and Anet always says there is nothing they cant do to fix it. why should that guild get special treatment?
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I totally agree with your opinion.Why should a guild ,who is no more important than any other Guild, be granted special treatment.
Although i do feel bad for all involved,my thoughts go out to u,how many other peeps have been "Hacked" and not recieved this kind of attention?
Mebe something good will come out of this and the generic "GM" reply will become history
Mebe A-Net will provide the innocent ones some security in knowing they have a support team on thier side and not asleep at the wheel as most of us "normal" players feel.
I'm glad of the "semi swift" responce A-Net provided.............now how about for the rest of us.
Ask yourselfs this "if this would have happend to my 20 man PvE guild" would we get the same attention from A-net?
I wonder how many peeps this has happend to that we dont know of?
I do respect what the guild has done and mean no disrespect at all twords you or your guild.All i am trying to say is would my guild have gotten the same attention ....not at all
byteme!
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Originally Posted by Aera Lure
Disappointing Anet responded officially? How? With all the community attention I'd be disappointed they didnt say anything at all.
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Personally I'm disappointed too. I look back at all the other people in the past and how they lost their accounts and feel sorry for them. This community gave them no sympathy at all. Suddenly [rawr] gets deleted and everyone is all sympathetic and everything. Where was all of this the last 3 years?
Dante the Warlord
Personally i feel insecure and afraid that someone will hack me just for fun and take everything ive worked for years to get... Come on ANET its your responsibility to make sure that nothing liek this happens! At least reimburse them give them their money back and items. This isn't you normal incident it was a WHOLE alliance that was attacked! So even if its one players fault the whole group should not have to pay the consequences...
Joe Hostile
I'm truly sorry that some feel the gold cape being restored is preferential treatment as that isn't what we're about. Our goal is only to support the community of a game we all love and enjoy. Also thanks for all the support from the various threads.
HuntMaster Avatar
Pfft, What a load of crap. Average Joe players who get "hacked" into and lose things get ignored and accused of using mods and flamed. But these PvPers who suffer the same as the average joe players get special treatment.
What a load of crap. Everyone cries "Poor so and so, Poor Rawr". Whatever, what about Poor Average joe player!
What a load of crap. I'm glad Rawr people got targeted, Now maybe anet will get off their asses and help protect EVERYONE from this crap.
I don't mean to sound mean or anything but this screams favoritism, I wish no one ill, but Rawr should be treated just like everyone else. No different.
I guess we now know who anet cares about.
And not being able to restore stuff is bs, You could very easily take control of someones account and rebuild their characters, place items, skills and money back on their characters. You could build test zones where things drop every time you kill something. I kill 1 monster and it drops all these items. I find it hard to swallow that anet does not have the ability to create or spawn anything in the game they want. Sounds like a BS buisness line to get people off their backs. I know other games that can replace everything, but I guess anet just isnt that good at their jobs.
What a load of crap.
PS: I have not been hacked but I am still pissed off because my fellow gamers are being targeted and then told that their screwed, deal with it and move on, while these rawr people get special treatment.
What a load of crap. Everyone cries "Poor so and so, Poor Rawr". Whatever, what about Poor Average joe player!
What a load of crap. I'm glad Rawr people got targeted, Now maybe anet will get off their asses and help protect EVERYONE from this crap.
I don't mean to sound mean or anything but this screams favoritism, I wish no one ill, but Rawr should be treated just like everyone else. No different.
I guess we now know who anet cares about.
And not being able to restore stuff is bs, You could very easily take control of someones account and rebuild their characters, place items, skills and money back on their characters. You could build test zones where things drop every time you kill something. I kill 1 monster and it drops all these items. I find it hard to swallow that anet does not have the ability to create or spawn anything in the game they want. Sounds like a BS buisness line to get people off their backs. I know other games that can replace everything, but I guess anet just isnt that good at their jobs.
What a load of crap.
PS: I have not been hacked but I am still pissed off because my fellow gamers are being targeted and then told that their screwed, deal with it and move on, while these rawr people get special treatment.
Shayne Hawke
And so, as it turns out, things are happening just as they should.
Back to PvE for me, where the only drama I have to deal with is how slow escort NPCs are.
Back to PvE for me, where the only drama I have to deal with is how slow escort NPCs are.
Inde
I'll chime in, I have no idea why some people are up-in-arms about them getting a cape trim. For all the "what if" scenario's this is unprecedented. There can be no claim of "preferential" treatment because this has not happened to a guild with a cape trim before.
There's a part of me that says that ArenaNet did what they could to give back what they could. We all know we can't get items, titles, ranking, experience or anything like that back. But we do know that they can give cape trims out, that it's done manually. Gold, titles, experience (etc. etc.) are not done manually.
There's a part of me that says that ArenaNet did what they could to give back what they could. We all know we can't get items, titles, ranking, experience or anything like that back. But we do know that they can give cape trims out, that it's done manually. Gold, titles, experience (etc. etc.) are not done manually.
Yichi
Yeah this thread has ran it's course, and it only took one person this time...
/end thread
/end thread