GW freezing my comp. - Guild Wars Guru archive powered by Guild Wars Legacy

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 15:24 - 1

Hiya.

So, I bought a new computer, builded it myself from the parts i ordered.

Comp was workin fine, untill I got Gw on it from my old computer. Didn't install it from a CD.

Started playin, played a while and my computer froze, everything just sopped and I had to boot from the reset button. This has happened about 10 times already,always then GW is on, once the comp froze about 5 seconds after I opened GW.

Here's some information bout my comp:
club3d 8500gt 512MB DDR2
AMD 5000+ X2 64
2gb ram
Avira Antivirus Personal Free
Comodo Pro Firewall

So, do any of you have a clue what's going on?

Btw, i have checked the temperatures of my graphics controller etc, they are just fine, also I have checked all the wires inside the computer.

Thanks.

Etta

Forge Runner

Join Date: Jun 2006

Mancland, British Empire

21 Jul 2008 at 15:33 - 2

So many suggestion.....must pick...only one. or two.

1. Check that all of your drivers, graphic card, motherboard etc has been install and are up to date. 2. Keep the old gw dat file (the 3gb+ one) on the side, reinstall the game as it intend, then swap the dat file and see if that work.

More detail like window, dx and driver version help as well. Also is Gw the only game that playing up?

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

21 Jul 2008 at 15:36 - 3

Check in your Guild Wars folder for an ArenaNet.txt - that will possibly give us an insight into what's going on.

You say you've checked your GPU temps, but how about the CPU?

Vista or XP?

Etta

Forge Runner

Join Date: Jun 2006

Mancland, British Empire

21 Jul 2008 at 15:40 - 4

Oh yeah you have the X2, get the Dual-Core Optimizer from AMD as well. Also try to play GW on 1 core.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 15:52 - 5

Okay, here's some answers and more questions:

-All my computers temps are fine, somewhere near 30-50C.
-No ArenaNet.txt found
-All drivers installed.
-I have Windows XP SP2
-Other games like GTA vice city, Neverwinter nights 2 are running just fine.
-DXDiag log here: http://pastebin.org/54862

-How am I going to get from 2 core to 1?
-Dual-Core Optimizer from AMD???? :S
-Cant unistall/install GW, I dont have the original CD enymore??? :S

Alexandra-Sweet

Wilds Pathfinder

Join Date: Dec 2006

That one place with the trees, mountains and snow

Ember Power Mercenaries [EMP]

Me/

21 Jul 2008 at 15:55 - 6

Quote:

Originally Posted by samba93

-Dual-Core Optimizer from AMD???? :S

Download it from http://www.amd.com/us-en/Processors/..._13118,00.html and install it.

Quote:

Originally Posted by samba93

-Cant unistall/install GW, I dont have the original CD enymore??? :S

Delete the Guild Wars .dat file, then restart Guild Wars.

jiggles

Desert Nomad

Join Date: Sep 2007

N/

21 Jul 2008 at 15:55 - 7

http://guildwars.com/support/downloadclient/default.php

or do as alexandra says ^^

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 16:00 - 8

Okay now, downloaded the optimizer, deleted .dat file and now installing it again. I'll let you know how it goes.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 16:31 - 9

FFS, I went eating and when I came back, there was the login screen to GW, and my computer was frozen. !"()#)"¤/("#)#!&(/!!!!!

E: Tried to open it again, the same thing happened in the same spot, couldn't even login

And another issue popped up, but lets try to fix this first.

Alexandra-Sweet

Wilds Pathfinder

Join Date: Dec 2006

That one place with the trees, mountains and snow

Ember Power Mercenaries [EMP]

Me/

21 Jul 2008 at 16:38 - 10

Run Guild Wars
Then go to Task Manager

Hit CTRL + Alt + Del

OR

Right click the Task Bar and click "Task Manager"

Once you've opened the Task Manager go to the tab "Processes"

From that tab search for Gw.exe

Right click on Gw.exe and click Set Affinity, then make sure only one box is
checked (doesn't matter which one)

Hit the Ok button and see if Guild Wars freezes again.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 16:50 - 11

How am I supposed to do that, because after deleting the .dat file and installing a new one, I cant even log into GW because it freezes after 5 seconds when I open it...

E: I deleted the .dat file and started installing it again, now I could set the affinity. Only one box is checked now. Lets see if it works.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 17:04 - 12

Oh wait LOL. I cant do anything else but laugh atm. Froze again, suprise suprise.

Any other ideas? :ASd

Alexandra-Sweet

Wilds Pathfinder

Join Date: Dec 2006

That one place with the trees, mountains and snow

Ember Power Mercenaries [EMP]

Me/

21 Jul 2008 at 17:06 - 13

Create a Shortcut of Guild Wars > Right click it and click Properties > Where it says Target put -diag at the end of the line.

Example:

"..\Guild Wars\Gw.exe"

Changes to

"..\Guild Wars\Gw.exe" -diag

Then run Guild Wars through the shortcut and wait for Guild Wars to finish the diagnostic, if it passes the DirectX diagnostic we'll need to go back to troubleshooting.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 17:21 - 14

All of them said 'Complete' and it gave a logfile, NetworkDiag.

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

21 Jul 2008 at 18:00 - 15

Just a thought - I had to disable Defense+ on the Comodo firewall to allow Guild Wars to run. Apparently the basic functonality of Comodo is fine without the Defense+ fripperies. Give that a try?

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 18:17 - 16

I already disabled Defence+ when I installed Comodo.

Any other ideas?

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

21 Jul 2008 at 18:21 - 17

Hehe, Snog said fripperies.

The -diag switch should have caused a little window, like the GW "connecting to Anet" window, to pop up showing you what it was testing. It should have put a file in your GW folder called "ArenaNet.txt" or something similar.

Do you see this file anywhere?

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

21 Jul 2008 at 18:27 - 18

Crashes generate the ArenaNet.txt whereas -diag generates the NetworkDiag.txt. Could post the contents here, but it's likely to be irrelevant.

Heck, post it anyway.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 18:29 - 19

It created a that logfile called NetworkDiag.. No Arenanet or similiar in GW folder. I also tried to search it with windows search, no result.

The logfile is here: http://pastebin.org/55000

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

21 Jul 2008 at 18:30 - 20

Oh, thanks Sno, I knew it was something like that. But yeah sure, post the contents of both, if they exist. Give us something else to look at anyway.

EDIT: *looks at logfile* BorkBorkBork.

Code:

192.168.1.35:1366      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1367      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1368      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1369      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1370      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1371      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1372      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1373      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1374      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1375      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1376      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1377      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1378      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1379      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1381      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1382      67.192.11.81:80        TIME_WAIT
  TCP    192.168.1.35:1383      67.192.11.80:80        TIME_WAIT

See all those TIME_WAIT? Those are not right. Could be a network issue. For comparison, mine looks like this:

Code:

  160.36.239.105:1391    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1392    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1393    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1394    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1395    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1396    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1397    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1398    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1399    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1400    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1401    160.36.75.134:443      ESTABLISHED
  TCP    160.36.239.105:1402    160.36.75.134:443      ESTABLISHED

BUT, after reading back through the post, that doesn't really have much to do with your problem. Sorry, I get confused as to what thread I'm in sometimes.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 18:37 - 21

That doesn't sound good... So, what should I do?

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

21 Jul 2008 at 18:40 - 22

Well, I don't know that that's your problem, as a network issue shouldn't cause your machine to crash.

Not that I know of anyway.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 18:46 - 23

Yeah, I thought so.

Feel free to add any other help.

Thanks for all of you so far!

Alexandra-Sweet

Wilds Pathfinder

Join Date: Dec 2006

That one place with the trees, mountains and snow

Ember Power Mercenaries [EMP]

Me/

21 Jul 2008 at 18:46 - 24

More troubleshooting~

Since your computer is new, you might have to update some more hardware (the drivers from the cd are out of date most of the time)

Try checking your BIOS version, Video Card Driver version and *maybe* even Windows Update

EDIT: when looking at the log file two things bother me.

Line 884: ddraw.dll: 5.03.2600.2180 Finnish Final Retail 9/15/2004 15:00:00 266240 bytes (problem)

Line 911: dpnhupnp.dll: 5.03.2600.2180 English Final Retail 9/15/2004 15:00:00 60928 bytes (problem)

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 18:56 - 25

Well, I have updated all my drivers, BIOS, graphics controllers etc..

I have installed SP3 once, unistalled it because of some problems with windows installer. GW didn't work with SP3 either.

And I have downloaded all updates from windows update.

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

21 Jul 2008 at 19:14 - 26

Quote:

DirectX Files Tab: Several files (ddraw.dll, dpnhupnp.dll) are old versions, which could cause problems. You should reinstall DirectX to get the latest version

Re-install dx9.0c

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 19:25 - 27

Okay, I'll try that

E: Nvm xD

moriz

??ber t??k-n??sh'??n

Join Date: Jan 2006

Canada

R/

21 Jul 2008 at 19:36 - 28

pretty sure you can just install right over top of your current one. get the latest DX9c redistribution and install.

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

21 Jul 2008 at 19:37 - 29

Don't uninstall - just update direct from Microsoft: http://www.microsoft.com/downloads/d...displaylang=en

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 19:44 - 30

Did that, dxdiag still saying that some files are old and it might cause problems... :S

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

21 Jul 2008 at 19:46 - 31

Perkele...

Time for a think.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 19:49 - 32

Lol.

Alexandra-Sweet

Wilds Pathfinder

Join Date: Dec 2006

That one place with the trees, mountains and snow

Ember Power Mercenaries [EMP]

Me/

21 Jul 2008 at 19:52 - 33

Manually replace the .dll files with new ones, now if I could only find that .dll site... why the hell did I never bookmark that!?

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 19:55 - 34

WOuld this be good? http://www.dllbank.com

Alexandra-Sweet

Wilds Pathfinder

Join Date: Dec 2006

That one place with the trees, mountains and snow

Ember Power Mercenaries [EMP]

Me/

21 Jul 2008 at 20:07 - 35

Quote:

Originally Posted by samba93

WOuld this be good? http://www.dllbank.com

Well, you need to get the .dll files from a trusted source (and working source), maybe a member on this forum can give you their ddraw.dll and dpnhupnp.dll files, I would give them to you but I run a 64x version of Windows so they might not be compatable.

samba

Academy Page

Join Date: May 2006

W/Mo

21 Jul 2008 at 20:10 - 36

Well, that is a trusted (not sure if working) source. But, if someone here would like to give the files, I would be happy.

Im off to sleep, try to figure out some solutions while im away, thanks

Age

Hall Hero

Join Date: Jul 2005

California Canada/BC

STG Administrator

Mo/

21 Jul 2008 at 20:56 - 37

Quote:

Originally Posted by samba93

Okay, here's some answers and more questions:

-All my computers temps are fine, somewhere near 30-50C.
-No ArenaNet.txt found
-All drivers installed.
-I have Windows XP SP2
-Other games like GTA vice city, Neverwinter nights 2 are running just fine.
-DXDiag log here: http://pastebin.org/54862

-How am I going to get from 2 core to 1?
-Dual-Core Optimizer from AMD???? :S
-Cant unistall/install GW, I dont have the original CD enymore??? :S

You may not have the cds anymore I hope you kept the keys to them and download the client from GW support.It waill take awhile forall of it to download.

http://www.guildwars.com/support/downloadclient/

Play The Game

How come you can't uninstall the game.You don'tneedto uninstall it from you old computer just download the client and let it fully install all files?I justdidt his with my new computer but I didn't build mine.

samba

Academy Page

Join Date: May 2006

W/Mo

22 Jul 2008 at 08:31 - 38

Well, I dont have eny of the keys anymore. :E So, I delete all old GW files, and install gw from that link? Do I need the keys to get it work?

Etta

Forge Runner

Join Date: Jun 2006

Mancland, British Empire

22 Jul 2008 at 08:39 - 39

you don't need the key to install the client.

samba

Academy Page

Join Date: May 2006

W/Mo

22 Jul 2008 at 08:57 - 40

Ye but I just thought because Age was talking about them... It wont help installing it again. Already installed .dat file again, it just brouugh more toruble... :/