NCSoft store horribly slow

I pwnd U

I pwnd U

God of Spammers

Join Date: Oct 2005

in the middle of a burning cornfield...

Scars Meadows [SMS] (Officer)

The offer runs until May 31st, so if you want to be able to do it without the laggy site, wait a week or two. Then the server won't be getting blasted.

kazjun

Desert Nomad

Join Date: Aug 2006

HoVa

W/N

Bah, about three hours and every security code is fail. Maybe I'll try again in a week or two. Epic fail making it through the NCsoft store.

BJuno

Frost Gate Guardian

Join Date: Apr 2006

I am only afraid if in a week or two we are all still trying to get in :P

xDusT II

Wilds Pathfinder

Join Date: Aug 2006

Melbourne

Trying to make an account at the moment. It's going painstakingly slowly.

StormX

StormX

Krytan Explorer

Join Date: Nov 2005

E/Mo

Utter crud, I keep getting "invalid username" when trying to make a playNC account, since I can't remember whether I even have one in the first place. And yes, the site is slow as molasses. I dont see why they can't just make it automatically appear when you speak to the xunlai agent.

Rice

Rice

Furnace Stoker

Join Date: Jun 2005

WTB Any Req Bladed,Echovald,Ornate,Outcast Shield,Gothic Defender,Str Req Diamond Aegis, +HP/+10 VS

[TAM]/[ToA]

N/

I got mine last night during dead hour 2:30AM EST. Still took me a good 45 min. sigh

Also i first tried to use Mozilla firefox, but got errors. So I switched to Chrome and it worked.

Miss Puddles

Miss Puddles

Jungle Guide

Join Date: Jun 2005

California

Shiverpeaks Search And Rescue [Lost]

Me/

When I'm able to get as far as the password recovery page, the image times out. I finally got the "you have exceeded the allowed number of attempts to change your password, please try again later" message. Meh, I have over a month to try it out. Seems like a few people are getting through though, free up some space on the site for the rest of us lol.

Kalendraf

Kalendraf

Academy Page

Join Date: Aug 2007

Cedar Rapids, IA

Charter Vanguard

W/E

I tried for about 2 hours last night between 10pm CDT and midnight. All I kept getting was the invalid code message.

I tried again this morning for about an hour from 8:30am to 9:30am. Again, just getting the invalid code.

Epic Fail regarding NCSoft's server capacity. I'm just baffled that ANet/NCSoft didn't have half a clue that there would be this massive surge of people flooding the site with the questionable way they set up the free storage pane. Definitely not very well planned.

Habs69M

Ascalonian Squire

Join Date: Sep 2007

i get invalid coupon code :\

will keep trying in case its due to overload

(Invalid Coupon Code. The Coupon Code you have entered is either not available on this product, or you have exceeded the maximum number of uses)

Faith Angelis

Faith Angelis

Frost Gate Guardian

Join Date: Oct 2006

UK

Quote:
Originally Posted by StormX View Post
I dont see why they can't just make it automatically appear when you speak to the xunlai agent.
Lets see. You own a shop, and you decide you're going to give away a free gift. Why on earth would you make people come to the shop to get it? You should just deliver it to their homes goddammit.

Apoc

Apoc

Lion's Arch Merchant

Join Date: Jun 2005

Montreal, Canada

Quebekers Alliance [QKA]

W/

Quote:
Originally Posted by Minako Sawai View Post
After hours of trying all I ended up with was the message:

"Invalid Coupon Code. The Coupon Code you have entered is either not available on this product, or you have exceeded the maximum number of uses."

I hope this is just a problem due to the heavy load and that I'll be able to actually get the free pane. I've already seen others mentioning the same problem, so we need someone from ANet to respond to this problem ASAP.
I had the very same error. I thought my free order passed through, so it's probably why it showed me that message. But nope, went in-game and didn't get my free pane.

-edit-
I finally got my free pane! Final-friggin-ly

Sarevok Thordin

Sarevok Thordin

Desert Nomad

Join Date: Apr 2006

Scotland

W/N

PlayNC probibly didn't expect this many people with an actual PURPOSE to come to their site at once lol.

sellars

Ascalonian Squire

Join Date: Jul 2007

R/E

Quote:
Originally Posted by Sarevok Thordin View Post
PlayNC probibly didn't expect this many people with an actual PURPOSE to come to their site at once lol.

Well, and on top of that, people who actually would like to buy any of the items from the new update are being stumped, too. Whatcouldpossiblygowrong?

N8DOGG

N8DOGG

Frost Gate Guardian

Join Date: Aug 2005

here

Modified Soul Society [SOUL]

W/Mo

If this keeps up Anet should extend the code past May....I've been playing almost the full 4 yrs and I'd like to think I've earned the storage.

AngelWJedi

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

Quote:
Originally Posted by StormX View Post
Utter crud, I keep getting "invalid username" when trying to make a playNC account, since I can't remember whether I even have one in the first place. And yes, the site is slow as molasses. I dont see why they can't just make it automatically appear when you speak to the xunlai agent.

i have this same problem. and i tried making an account but everytime i enter something for the user name it wont except. and it slow as a snail for me too. so how can i check if i have an account or even make one if the website is to slow and/or wont work?

Black Metal

Black Metal

Desert Nomad

Join Date: Jan 2009

N/

what a frustrating night. Tried about 100 times, kept timing out, getting the image not valid message, or not having the code actually show up.

I REALLY wish there was an easier way to get the free pane.....seriously, who thought this way would be a great idea?!?!?!

Jecht Scye

Jecht Scye

Wilds Pathfinder

Join Date: Dec 2005

Lucky Crickets[Luck]

N/Me

After over 1 and a half hours of trying, I've managed to get this...5 times:

http://img6.imageshack.us/img6/6186/fail1x.png

http://img11.imageshack.us/img11/730/fail2p.png

It still isn't showing up in my storage. I've tried logging off and logging back on. I'm certain this username is linked with my guildwars account. I typed in the promo code correctly as you can see. Still, through all of that, I still get an invalid or already administered to account error. What am I doing wrong?

Tender Wolf

Tender Wolf

Banned

Join Date: Jul 2007

All over Tyria, Cantha, & Elona

The Eternal Night Vanguard [TEN]

R/

Oh man...I've been trying to get to that site for 48 hours with no luck. Constant error messages saying the page cannot be displayed and then I can't even sign in. It's a major pain in the butt. I realize there are 5 million people trying to get in but if NCSoft knew this was coming couldn't they have been more prepared for it? What sucks more is that there's a time limit and at this rate some people may not even be able to get it at all due to lousy connection, which is totally unfair.

Silent Coyote

Silent Coyote

Frost Gate Guardian

Join Date: Nov 2005

UK

E/N

Quote:
Originally Posted by Apoc View Post
I had the very same error. I thought my free order passed through, so it's probably why it showed me that message. But nope, went in-game and didn't get my free pane.

-edit-
I finally got my free pane! Final-friggin-ly
Did you have to do anything to get it after receiving the error or did it just show up after waiting a while? I got the same error and it hasn't shown up in game yet. Not sure if I should try again/be more patient/accept I screwed it up.

Tearmaker

Academy Page

Join Date: Apr 2005

Seattle, WA

Sovereign Knights [SK]

R/

I got to the point wherey ou put the code in and then it kept timeing out. However once I went in game my storage pane was active, so make sure you check.

DarkWasp

DarkWasp

Desert Nomad

Join Date: Mar 2005

Paradise

Agency Of Forbidden Fruits [Oot]

R/A

Quote:
Originally Posted by sellars View Post
Well, and on top of that, people who actually would like to buy any of the items from the new update are being stumped, too. Whatcouldpossiblygowrong?

Hopefully it reduces their numbers.

I'd hate to have to see NCSoft refund millions of people after they finnaly come to their senses about this new GW market ideal.


At the same time, it's incredibly impossible to investigate whether or not I have an account and what the password is. I'd really like to know before its too late to email AND get a response with my info.

Ahrel

Pre-Searing Cadet

Join Date: Apr 2009

Ridiculously slow here too, but it's only the secure part of the site (store, login). The rest is fast (by comparison).

I was gonna buy the makeover thing I saw last night, I've been unhappy with a few attributes on a handful of my 10 characters. Maybe another slot too, to run around as a noob again. And a few bag slots.

This runs until May 31 so I hope that it's not always this hammered until then.

Black Metal

Black Metal

Desert Nomad

Join Date: Jan 2009

N/

Last time I logged into my NCSoft account, I believe it was to purchase the pre-EOTN thingy. Then, my login ID was an email address. Now, it's limited to 8 characters, so I have no idea what it is, and if I create a new account (which is literally impossible now with the timeouts and errors), I might not be able to link it since my GW account already is linked. This is ultra frustrating, and horribly conceived.

bel unbreakable

Frost Gate Guardian

Join Date: Jun 2006

scotland

shadow hunters of light

W/Mo

thats what my problem is

Hal

Ascalonian Squire

Join Date: Mar 2005

Boston Guild

R/

I tried last night. I hoped I would get through to no avail. I attempted this morning and encountered the same thing. I have been trying for the last hour. I am slowly making my way through. I am at the point to enter my personal information and I have to enter the security code. It is so secure I cannot see it.

I am very very disappointed.

Thanks NCSoft store!

DarkWasp

DarkWasp

Desert Nomad

Join Date: Mar 2005

Paradise

Agency Of Forbidden Fruits [Oot]

R/A

Quote:
Originally Posted by Black Metal View Post
Last time I logged into my NCSoft account, I believe it was to purchase the pre-EOTN thingy. Then, my login ID was an email address. Now, it's limited to 8 characters, so I have no idea what it is, and if I create a new account (which is literally impossible now with the timeouts and errors), I might not be able to link it since my GW account already is linked. This is ultra frustrating, and horribly conceived.
Yeah! I knew I would have used my email! Let me know if you figure anything out.

Ryu_ookami

Frost Gate Guardian

Join Date: Nov 2007

Frogs From Hell

W/N

Quote:
Originally Posted by refer View Post
actually I beat you my first post was 5.34am yours was 5.41 am so I beat you by seven minutes nice try though

Sprites

Sprites

Lion's Arch Merchant

Join Date: Jun 2005

royaume de la lumi??re :D

LOGW

E/Me

Quote:
Originally Posted by sph0nz View Post
Haha oh wow.

I'm trying to recover my user info, and when it asks to type in the image code, by the time it loaded and I hit submit, the image has expired.
it gets me a blank screen

Breaqerz

Ascalonian Squire

Join Date: Apr 2009

A/Mo

I cannot even see the security code. Did they explain why? :-?

doxology83

Ascalonian Squire

Join Date: Jan 2006

Quote:
Originally Posted by Breaqerz View Post
I cannot even see the security code. Did they explain why? :-?
i try to at least recover my password hoping it will send me my login details and i can't even do that because the security code either doesn't show up or expires every time. been trying for two days with multiple browsers. it seems like a joke. i don't understand why they just didn't either give everyone the extra tab in their account or do it though the store in guild wars instead of this ncsoft store. this is irrating me and i feel like i am going to get ripped and not get this because of all these issues. if this is something for free for everyone, why not just like them get it in game through the xunlai agent or something?

FireWhale

Academy Page

Join Date: Feb 2009

W/E

got the invalid code thing. I'm leaning towards that it'll take some time to update in-game. I'll post an update in the morning.

LeoX

LeoX

Krytan Explorer

Join Date: Dec 2005

United Kingdom

Guildless Since 2005???

W/

I was able to get my Free Storage and a Name Change yesterday, although I didn't see the confirmation of purchase.

So watch your emails, make sure you don't buy twice! (I wasn't aware I had successfully purchased once I decided to check my emails a few hours later)

Garreth MacLeod

Krytan Explorer

Join Date: Nov 2005

The site is working good this morning but that could be due to my location (eastern US time). Maybe most folks were still asleep 2 hours ago.

kupp

kupp

Jungle Guide

Join Date: Feb 2008

The Shiverpeaks

[KISS]

W/

Western Europe here and it's working flawless now.

sph0nz

sph0nz

Krytan Explorer

Join Date: May 2005

none.

W/

Quote:
Originally Posted by Garreth MacLeod View Post
The site is working good this morning but that could be due to my location (eastern US time).
I second this. I just got done getting my free storage pane and the site worked great; I even received the "Invalid Coupon" error previously.

chowmein69

Forge Runner

Join Date: Jan 2007

The site is working fast now, got the free storage on all my accounts

Yang Whirlwind

Yang Whirlwind

~ Retired ~

Join Date: Nov 2005

Copenhagen, Denmark (GMT +1)

E/

I keep getting: "The Server secure.ncsoft.com took to long to respond". They need to extend the deadline for getting the free storage pane if this isn't resolved fast!

Pistachio

Pistachio

Lion's Arch Merchant

Join Date: Jan 2006

W/R

The PlayNC store you access from the game is running beautifully for me, but the browser just won't load - and that's what I really need.

Been trying since last night and still no luck(East Coast). Seems to be running slower now this morning compared to last night, probably because everyone is up and playing on a Saturday morning.


UPDATE - Okay, literally less than a minute after posting this I tried again and the site is running mint. Absolutely no wait. Got both my accounts done in 90 seconds.

KrisNaga

KrisNaga

Ascalonian Squire

Join Date: Apr 2009

Im not gonna bother wasting my time on this storage thing, I don't need it and I hate forced advertising so im going to boycott it and anything else that they try and sell.

Chthon

Grotto Attendant

Join Date: Apr 2007

Worked just fine for me a few minutes ago. I think the rush has subsided a bit.