Wow, gg anet. At my company its pretty bad practice "banning" paying customers. Please lets get this sorted out, as its not he first time.
Fraud checks is the way to go, but this seems a bit excessive!
GL guys, hope you get your accounts back soon!
code 045 for no reason as far as i know
LithiumPicnic
Pen Fifteenn
I hope so too. I'm up to about 3 hours and so far no help 
Zonk
Quote:
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Originally Posted by Pen Fifteenn
I hope so too. I'm up to about 3 hours and so far no help
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Not giving up hope yet though, as I know I haven't violated anything unless something was changed last night, so I'm almost certain they'll sort it out somehow
tkachuk175
Quote:
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Originally Posted by LithiumPicnic
Wow, gg anet. At my company its pretty bad practice "banning" paying customers. Please lets get this sorted out, as its not he first time.
Fraud checks is the way to go, but this seems a bit excessive! GL guys, hope you get your accounts back soon! |
what do they care? they already got our money. They can take as long as they want.
Polgara Val
A friend of mine also got a code 045 permanent ban last night on both his accounts. The reason was apparently 3rd party hackers and terminated the accounts to protect them, as someone else has said also on this thread.
Its become a bit of problem all over sudden, but he got his main account back this morning, waiting on his other one now, took about 12-20 hours till they fixed it.
Send a ticket through support and be patient ladies and gents they will get to you eventually. Just dont overly e-mail them it wont help your case.
Pol
Its become a bit of problem all over sudden, but he got his main account back this morning, waiting on his other one now, took about 12-20 hours till they fixed it.
Send a ticket through support and be patient ladies and gents they will get to you eventually. Just dont overly e-mail them it wont help your case.
Pol
tkachuk175
would it be that difficult to send an email message to those affected by this hacker problem?? Lettign everyone just sit here thinking that we've done something wrong isn't right.
Pen Fifteenn
Yeah. I sent them one and they've gotten back to me but nothing helpful. I'll wait a few days I guess.
lordelg
I got my accountback with the 3rd party reasoning. im happy now.
im happy now.
Jay Dee
My account's also just been unbanned, same reasoning
Gonzo_Neo
Hi
Today when i try login i cant because a message said that my account has been suspended permanent with code=045.
I dont know why, because for 2-3 weeks only play GW to make Zaishen Missions, Yakkington and sell in Kamadan.
I dont use bots, i dont insult anybody, or something, only missions Zaishen :S
Some body can me help or tell me the mail to contact with NCSuport???
Thx
Today when i try login i cant because a message said that my account has been suspended permanent with code=045.
I dont know why, because for 2-3 weeks only play GW to make Zaishen Missions, Yakkington and sell in Kamadan.
I dont use bots, i dont insult anybody, or something, only missions Zaishen :S
Some body can me help or tell me the mail to contact with NCSuport???
Thx
Pen Fifteenn
Account back and running
To everybody, just send them an email and within hours everything will be back to normal.
To everybody, just send them an email and within hours everything will be back to normal.
tkachuk175
good deal. congratz. still waiting
Zonk
Yayayay! Finally got back in! Or at least will, reinstalled the game this morning when I was frustrated over the ban so still got 25k files to load to get into my guild hall..
Reason was 3rd party hacking attempt here as well, so guessing that's the case with at least 99% of the rest of you
Gz to you (see, told you it wasn't the name 
)
Reason was 3rd party hacking attempt here as well, so guessing that's the case with at least 99% of the rest of you
Quote:
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Originally Posted by Pen Fifteenn
Account back and running
To everybody, just send them an email and within hours everything will be back to normal. |
killerbot3009
wow, lol, i didnt expect this many people to have problems with thier accounts lol anyways, gg to you people that got thier accounts back and stuff and gl to those who are trying still
tkachuk175
Hooray!! I'm back!! darn credit card. Good talking to all ya. Hope the rest of you get back soon.
Pen Fifteenn
Yeah they told me that someone like, hacked into my thing. Some bs. I think they just had some sort of malfunction. Just be patient everyone. Took me about 5-6 hours to have my account back.
Messy
Last night 4 people within my alliance got bans, 3 of them perma Code 45.
1 of them was all cleared up within a couple of hours.
1 was hacked and when he logged on later in the day had a Code 45. Still dealing with customer service.
I forgot who was the 4th, there was just so much talk trying to figure out how 4 people were banned within an hour.
1 of them was all cleared up within a couple of hours.
1 was hacked and when he logged on later in the day had a Code 45. Still dealing with customer service.
I forgot who was the 4th, there was just so much talk trying to figure out how 4 people were banned within an hour.
therangereminem
maybe be from buying things through the store with acredit card witha different name and addy from what your account has for its info
pamelf
Haha, I was going to buy a storage pane today...looks like I won't be.
D20kinda_guy
I also received a Code=045 ban today, after not having been logged into the game for some days, although I have never used a debit or credit card to buy anything from the in game store, never have. American player by the way. If this is a 3rd party hacking accounts, then it is a decidedly bad play on A-Net's behalf to not send a general e-mail to the accounts that may have been compromised, instead of just perma-banning them with no explanation. I have never personally had a warning or ban of any sorts, so this was extremely upsetting when I tried logging in today. I submitted a ticket then searched for and found this topic. Glad it wasn't only me but it sucks all the way around just the same.
pumpkin pie
If I remember correctly, the only time I get a Code=045 was when someone changed my password.
D20kinda_guy
The error Code=045 on my screen says "Your Guild Wars account has been terminated for a breach of the User Agreement and/or Rules of Conduct. This action is permanent (Code=045)" So as I see it, I havn't insulted anyone, bought/sold gold for real world cash, botted, leeched, or afk farmed, and have been playing since October 2005, without even so much as a warning. So yeah, I was upset at seeing that today.
Dr Evove
I was banned yesterday, contacted suport and got my account back today.
Gonzo_Neo
Im Euro ( spanish ) and sent the mail yesterday 22:30PM ( GTM+1) and still nothing
I hope that they will answer me today :S
I hope that they will answer me today :S
YunSooJin
how are hackers getting your email in order to try to hack into your account?
Smarty
I'd like to know more about this third party hacking business. Has anyone who's been banned then unbanned because their account had had a hack attempt against it come back to their account and found stuff missing, or is it all ok? Are there any people who've been hacked rather than banned in the last day or so? Has ANet found out who/what's doing it yet and put in safeguards to stop it succeeding, or are the rest of us still vulnerable to whatever it is that's been trying to hack people's accounts?
Morgoth the dark
Quote:
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Originally Posted by killerbot3009
i got a code 045 after playing for a few hours yesterday. i havent done anything wrong as far as i know, its a bit odd that it was fine yesterday at 11:00 did some gvg's then come on this morning to a perma blocked account. i have contacted support, but getting no responce. this is a bit annoying as i have recently just purchaced new storage slots and char extreeme makeovers.
its a bit annoying really seeing as i have put 4000 hours of play into this account. |
But i got it back today, i've spammed their support and voila, here i have it back
They say it was a third party log in, but hey, at least i've got my acc. back.
syclone
tried to log on last night and got the 045, sent in a ticket but haven't heard anything back just yet. I am in american and haven't bought anything from the online store since eotn.
Hopefully will get straightened out.
Hopefully will get straightened out.
Raven Wing
I have decided that I want to buy a makeover thingy, but since I got no credit card a friend of mine will use his and I hand him the cash. I wonder if using a credit card on another person than the name the account is registered with would cause my account to be banned?
anyways I think Ill wait a bit before I buy and hope this problem gets solved.
anyways I think Ill wait a bit before I buy and hope this problem gets solved.
Gonzo_Neo
Well my account is unbanned at least ^^
syclone
just got email from support, same as everyone else, banned because of 3rd party. acct unbanned and should be good to go
D20kinda_guy
My account has been restored, same 3rd party reasoning. Sounds to me like its a-net that got hacked and we were the bystanders that got the fallout from it.
Inde
Quote:
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Originally Posted by Gaile Gray
Yesterday, a modest number of Guild Wars accounts were accessed without authorization by a third party. This did not happen through a security breach within Guild Wars; rather, a hacker obtained account credentials through an external source and accessed player accounts using the account/user name and password. A very small number of players had items removed from their accounts, but for the most part, the characters and items were not disturbed in any way.
The Support Team became aware of this situation soon after it began, and team members immediately blocked access to all the accounts in order to protect them from harm. If you find that your account has been blocked, please contact the support Team right away. Team members will help you regain access to your account, after which we are asking that you immediately change the password to help ensure its security in the future. If you have any questions, our support team will be happy to answer them or you can post a question on this Support Issues page. Thanks. -- Gaile 17:21, 17 July 2009 (UTC) |
wetwillyhip
It says my account has been terminated as well. this i frustrating! 4000+ hours, tons of achievements, titles, elite armors, money, all down the drain. Although I do find it odd that we're all writing these posts on the day.... i hope it's a big error. I've already emailed support. I have no reason to be banned.. I have done nothing against the EULA and rules of conduct. I hope i can get back in my account.
Show Some Skin
Are people still getting hacked or was it only yesterday?
D20kinda_guy
No one else in my alliance, a big one at that, seemed to have this problem. And as of yet havn't heard anyone in the game talking about it. I have changed my password, and fortunately no items or cash were removed from my account. I'd still like to know, however, if this was "a hacker that obtained account credentials through an external source and accessed player accounts using the account/user name and password" as Gaile claims, how this wouldn't be a "breach within Guild Wars" seeing as "a hacker obtained account credentials through an external source and accessed player accounts using the account/user name and password" Just a thought.
Smarty
Thanks for the link, Inde. What "external source" though, Gaile? Gah.
immortius
Quote:
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Originally Posted by D20kinda_guy
No one else in my alliance, a big one at that, seemed to have this problem. And as of yet havn't heard anyone in the game talking about it. I have changed my password, and fortunately no items or cash were removed from my account. I'd still like to know, however, if this was "a hacker that obtained account credentials through an external source and accessed player accounts using the account/user name and password" as Gaile claims, how this wouldn't be a "breach within Guild Wars" seeing as "a hacker obtained account credentials through an external source and accessed player accounts using the account/user name and password" Just a thought.
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goodrix
Permanent ban here too (code 045). I haven't logged in since July 16 and just discovered today the ban. I haven't done anything in particular, just played with h/h for an hour. (maybe the henchies /reported me for abuse
Contacted support and waiting on reply.
Contacted support and waiting on reply.