I know the last topic was closed, I'm purely making this because I want to see if people have tried yet, please no senseless flaming.
Has anyone who has preordered Aion through the NCSoft store attempted to contact NCSoft to cancel or obtain a code? I was thoroughly pissed to read that the digital copy didn't get the wings. As silly as the emote is, I'd really like to just have it. I sent in a ticket to try and cancel my order so I can buy it retail instead (I preordered a few months ago). I just feel like because I was early to support Aion, I'm now being screwed which I feel is not right.
EDIT: Check my post on the second page for details of how this is turning out. It turns out you can get a refund, but it looks like you need to go to support. Click here for more details: http://www.guildwarsguru.com/forum/s...81#post4824981
Anyone canceled Aion preorder for wings?
Ph33rtehGD
lethalshot
I didn't think about that, i did buy the aion in Ncsoft store.
But, in my opinion, they won't accept b/c :
_ they can't?
_ I already used the key and played too
_ .. yeah only 2 opinions sorry..
But, in my opinion, they won't accept b/c :
_ they can't?
_ I already used the key and played too
_ .. yeah only 2 opinions sorry..
moongod
Quote:
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Originally Posted by Ph33rtehGD
I just feel like because I was early to support Aion, I'm now being screwed which I feel is not right.
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I a little mad to. 1-10 about a 7. Can you pm me and let me know how that goes for you? Cuz if it works I'd much rather buy it at a store and get my code for silly wings. Seriously tho. Slap in the face for pre-ordering online. What was I thinking.
Ph33rtehGD
I was buying the game because I wanted to play it, not because of the emote (hence why I preordered it awhile ago). And to be honest, I'm not going to care about the emote too much once I get it. More than anything, it's the principle of the fact of what's going on that gets me riled up (that and the fact I've only gotten 7 hours of sleep the last 2.5 days). The way I look at it is that I'm one of the people that's helping the game get off the ground in NA (along with many others). I don't feel like I should be treated like royalty or anything, but I feel that I do deserve some respect as a paying customer that believes in the product and is trying to chip in to help get it off the ground. I feel I should receive same treatment as the person that buys the same game in a different place. That's all, and I don't think it's too much to ask.
I know that the NCSoft order is supposed to be non-refundable, but I've seen plenty of non-refundable things (plane tickets, concert tickets, etc) be refunded in the past if you put up enough of a fight. If I get a response, I'll let people know.
I know that the NCSoft order is supposed to be non-refundable, but I've seen plenty of non-refundable things (plane tickets, concert tickets, etc) be refunded in the past if you put up enough of a fight. If I get a response, I'll let people know.
Darkhorse
Not likely, I'm not getting scammed by local resellers for a physical copy.
Vesta
Pre-order comes with a 48 hour bonus headstart (5 days for european players), the retail version with a useless emote in guild wars 1, which you might not even play anymore if you get Aion. I think it would be quite clear which to choose 
Longasc
I hope they will re-think their Aion wing crap again.
I mean I got nothing but a CE code, and was willing to play the same price for it as for the boxed version. I bought it directly from NCsoft's store.
The bonus I get for making them more money than other buyers who also got a box, even if they only buy a standard steelbox in a store and no CE:
-NO- GW wings. :P
You cannot cancel your order from the store, the keys are already attached to your Aion and NCsoft accounts.
But yeah, I think it is really good to tell them what we think about the way they do their promotions!
Edit: I would at least like to have the Aion wings in GW. After playing through the Closed Beta events I feel bad enough already that I bought it early... I fear the game will not even have one quarter or 1/8 of the longevity that Guild Wars had for me, I played and enjoyed it for years, after all.
I mean I got nothing but a CE code, and was willing to play the same price for it as for the boxed version. I bought it directly from NCsoft's store.
The bonus I get for making them more money than other buyers who also got a box, even if they only buy a standard steelbox in a store and no CE:
-NO- GW wings. :P
You cannot cancel your order from the store, the keys are already attached to your Aion and NCsoft accounts.
But yeah, I think it is really good to tell them what we think about the way they do their promotions!
Edit: I would at least like to have the Aion wings in GW. After playing through the Closed Beta events I feel bad enough already that I bought it early... I fear the game will not even have one quarter or 1/8 of the longevity that Guild Wars had for me, I played and enjoyed it for years, after all.
Hailfall
Hm I wonder.. i had preordered the CE trough another site but not the boxed CE, only the online keycode.. so that should probably still count right?
Mio☆
It seems like only Asmodian wings will be available for GW characters?
I did preorder the CE offline, but I won't use my wing code or give it out. I know it's there, & that's good lol Please don't ask why lol.
Seems like the code for wings will be printed on a paper/card inside the game box. You purchased a CE code only. Not sure, but probably no wings...?
I did preorder the CE offline, but I won't use my wing code or give it out. I know it's there, & that's good lol
Please don't ask why lol.Quote:
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Originally Posted by Hailfall
Hm I wonder.. i had preordered the CE trough another site but not the boxed CE, only the online keycode.. so that should probably still count right?
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Quote:
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Originally Posted by GuildWars.com
Players who purchase an Aion Limited Collector's Edition or a first run SteelBook Edition at retail will be rewarded with an Aion wings emote code. This is the only way to receive the Aion wings emote for Guild Wars, as the emote is not available via digital download.
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Hailfall
Mio: Argh dammit, well i sent Support a question to ask anyway.. I would really like those wings... 
Too bad that you wont be using yours or giving yours away.. i would have liked them
Too bad that you wont be using yours or giving yours away.. i would have liked them
Solas
Pre-purchased Aion anyway so this is a right slap in the face.
Currently trying to contact support as my Aion account hasn't been created yet.
Well silly me for having any faith in NCsoft and pre-purchasing their new game 2 months before released.
[Edit]
Unless the DD people got Elyos wings or something this si kidna messed up
Currently trying to contact support as my Aion account hasn't been created yet.
Well silly me for having any faith in NCsoft and pre-purchasing their new game 2 months before released.
[Edit]
Unless the DD people got Elyos wings or something this si kidna messed up
Smarty
Quote:
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Originally Posted by Solas
Pre-purchased Aion anyway so this is a right slap in the face.
... Well silly me for having any faith in NCsoft and pre-purchasing their new game 2 months before released. |
I've asked Regina on the wiki if she knows why digital copies are exempt, as they've been able to send beta codes via email so there's no reason why they can't send the emote code the same way, but I don't know if she'll come back with an answer or not. If this thread is still open if/when she does, I'll copy/paste her answer here.
In the meantime, OP please let us know how it goes.
Toxic OnyX
well it is kind of pathetic, I bought CE by digital as amazon were having problems with beta key rollout and I wasn't bothered abut having a plastc figurin and box.
but to me Collectors Edition is Collectors Edition, so any digital content should be included for all versions of CE regardless of whether it is in a box or not
regardless I bought Aion as I will be leaving GW to play it, but why should anyone who are literally the first to support a new game miss out?
but to me Collectors Edition is Collectors Edition, so any digital content should be included for all versions of CE regardless of whether it is in a box or not
regardless I bought Aion as I will be leaving GW to play it, but why should anyone who are literally the first to support a new game miss out?
Aleta
Not going to try and cancel. It doesn't mean enough to me. Besides open beta is way to close and I don't want to miss it. It's to small a thing to be fussed about.
Highlander Of Alba
Well I have raised a ticket with support about this.
Like some other guys I was directed to ncsoft as at the time play.com did not know anything about beta keys.Ncsoft themselves on a ticket directed btw
Its the principle that concerns myself
As far as I concered all they have to do is..add a code key to your Master account so that you can add it to an existing GW account. Theres nothing hard in doing that.
Like some other guys I was directed to ncsoft as at the time play.com did not know anything about beta keys.Ncsoft themselves on a ticket directed btw
Its the principle that concerns myself
As far as I concered all they have to do is..add a code key to your Master account so that you can add it to an existing GW account. Theres nothing hard in doing that.
tasha
I realise I was very vocal on the other thread about this subject and for that I apologise. I got sent an invite to Aion Beta and as a result I haven't had to purchase yet. My feelings still stand on this promotion but I thought I'd play devils advocate today and went into my local GAME store to see what their plans were for launch and review what options are open to me.
The very nice man behind the counter looked very confused when I asked about Aion ("Whats that? Never heard of it..." ) and looked through his book to find out about it. Its not in there. Bearing in mind that GAME are meant to be one of the retailers highlighted by NCSoft to purchase the game, I'd expect that a month before launch they would at least be aware of an upcoming promotion, even if it wasn't available yet. Needless to say it hasn't calmed my fears of getting screwed over by deciding to get a physical purchase.
If you're thinking about switching what you have, try to scout your options ahead and decide what is really important. Right now physical retailers in the UK aren't offering anything at all. For me there's too much to lose by deciding to go physical.
The very nice man behind the counter looked very confused when I asked about Aion ("Whats that? Never heard of it..." ) and looked through his book to find out about it. Its not in there. Bearing in mind that GAME are meant to be one of the retailers highlighted by NCSoft to purchase the game, I'd expect that a month before launch they would at least be aware of an upcoming promotion, even if it wasn't available yet. Needless to say it hasn't calmed my fears of getting screwed over by deciding to get a physical purchase.
If you're thinking about switching what you have, try to scout your options ahead and decide what is really important. Right now physical retailers in the UK aren't offering anything at all. For me there's too much to lose by deciding to go physical.
Highlander Of Alba
physicals may not be as upto date as play.com ect as they the supply box ect ect
the point is guys like play, amazon ect in UK you get the full package .
that will include wings ect as its a box you receive.
I stand by my previous post there is nothing difficult in adding a key code to your master, I have unused keycodes for linage ect sitting there so they can offer it without any added problems
.
the point is guys like play, amazon ect in UK you get the full package .
that will include wings ect as its a box you receive.
I stand by my previous post there is nothing difficult in adding a key code to your master, I have unused keycodes for linage ect sitting there so they can offer it without any added problems
.
Longasc
I sent a mail to NCsoft support and pointed out that their promotion basically tells people not to preorder or buy from NCstore and that people who did so feel betrayed.
I am not sure if pissing off good customers is part of a psychologically highly complex master plan to increase sales and customer satisfaction. :P
I am not sure if pissing off good customers is part of a psychologically highly complex master plan to increase sales and customer satisfaction. :P
Inde
This thread is going to be heavily moderated to keep it on topic. This is not the place to express your opinion on the wings or Aion itself.
This thread is about questions or concerns regarding the Guild Wars wing promotion if you pre-purchased Aion and that particular subject only.
This thread is about questions or concerns regarding the Guild Wars wing promotion if you pre-purchased Aion and that particular subject only.
Amnel Ithtirsol
I may be completely mistaken, but...
it seems the wing idea was a last minute thing and that the "wing-codes" were shuffled into the CE and Steel boxes just in time for shipping. If that is the case there is probably no link between the CE game code and the "wing-code" whatsoever and if that's the case I see a lot of these "wing-codes" make their way onto ebay... for real money... a few hours after Aion launch. O.o
Just one more reason for NCSoft to consider handing out these "wing-codes" to all online store Limited Edition customers.
it seems the wing idea was a last minute thing and that the "wing-codes" were shuffled into the CE and Steel boxes just in time for shipping. If that is the case there is probably no link between the CE game code and the "wing-code" whatsoever and if that's the case I see a lot of these "wing-codes" make their way onto ebay... for real money... a few hours after Aion launch. O.o
Just one more reason for NCSoft to consider handing out these "wing-codes" to all online store Limited Edition customers.
jammerpa
I purchased the Aion CE from Newegg a few weeks ago, as they were one of the last retailers to actually have them in stock. Since they are not on the list of the approved retailers, I wonder if I'm going to be getting the wing emote.
Below are the twitter pages of the Aion CM"s. It might do some good to give em' a tweet and see if they can pull some weight with NCsoft to allow digital copies of the CE to get the wing emote.
* Community Manager Sebastian Streiffert (Ayase)
http://twitter.com/aion_ayase
* Community Manager Martin Rabl (Amboss)
http://twitter.com/aion_amboss
Ayase is the NA CM and Amboss is the EU CM.
Below are the twitter pages of the Aion CM"s. It might do some good to give em' a tweet and see if they can pull some weight with NCsoft to allow digital copies of the CE to get the wing emote.
* Community Manager Sebastian Streiffert (Ayase)
http://twitter.com/aion_ayase
* Community Manager Martin Rabl (Amboss)
http://twitter.com/aion_amboss
Ayase is the NA CM and Amboss is the EU CM.
Raynb
Yesterday I sent an email too NC Soft to complain about this same issue. I basically said that informations were omited about the itens included in each "version" of the game and I finished saying that if I knew about the wings emote I surely would not buy the digital CE. Now I am just waiting the answer. If anyone got any sort of answer from NC Soft please post it here ASAP. Thanks.
Longasc
Quote:
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Originally Posted by Raynb
If anyone got any sort of answer from NC Soft please post it here ASAP. Thanks.
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I doubt anything more is going to happen or that I will get any other reply. It might help to improve future promotions.
Ghost900
I am just surprised that when GW:EotN came out they encourage online purchases as they make more money and yet now they offer a bonus for retail purchases. One day you get the BMP (Bonus Mission Pack) for buying online, then next you are missing out because of an online purchase. Odd logic.
wilebill
Retail box vendors will sell more if only they get the wings bonus. NCSoft needs the retail box vendors, so likely the policy will stay as it is.
Not that I care, got a Paragon, for what do I need wings?
Not that I care, got a Paragon, for what do I need wings?
Solas
Quote:
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Originally Posted by Me
Hey,
I've played about 3,100 hours in total, and consider myself a bit of a perfectionist in Guildwars. About 2 weeks or so ago I pre-purchased Aion CE from steam in good faith thinking it would be a good buy. I now regret it as If I had waited until a few days until release I would know all the options open to me, and I could get the best one. As opposed to supporting a game from the beginning. So Is it Possible that I could either Attain a code for the wings or get a refund for my unused game code (account not created yet) so I may go out to the shops on release and physically buy the CE. Just to get something that I should already be entitled to. |
Quote:
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Originally Posted by PlayNc Support
Thank you for contacting NCsoft Account Support.
The following article from the Knowledge Base should answer your question. The Knowledge Base contains the answers to many frequently asked questions and is a good resource for fast answers. The Knowledge Base can be accessed at http://us.ncsoft.com/us/support/. Title: Do I get the Guild Wars Aion Wings Emote when I prepurchase Aion digitally? URL: http://help.ncsoft.com/cgi-bin/ncsof...p?p_faqid=7385 Please let us know if you have further questions or need further assistance regarding this issue. Thanks, |
Granted I may have been chancing my arm but you'd still expect a somewhat reasonable response.
Tried talking to linsey yesterday (albiet I phrased it pretty badly as I was learning a DTSC run, but she said it wasn't her area and pointed to Sales department, If I remember correctly)
[Edit]
I've always had a good exp. with playNc support tbh so this could just be that one bad time. Trying again none the less.
Ph33rtehGD
Quote:
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Originally Posted by Inde
This thread is going to be heavily moderated to keep it on topic. This is not the place to express your opinion on the wings or Aion itself.
This thread is about questions or concerns regarding the Guild Wars wing promotion if you pre-purchased Aion and that particular subject only. |
Here's an update that I've gotten from them:
Quote:
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Originally Posted by NCSoft Support
The Guild Wars Aion Wing Emote will be available to customers that have purchased either the Aion SteelBook Edition (standard edition) or the Aion Limited Collector's Edition retail version. However, please note that this promotion is not available if you have pre-purchased the digital version of Aion.
Should you wish to have the Guild Wars Aion Wing Emote and purchase Aion through a local retailer, I can assist you by refunding your Aion Pre-purchase made through the NCsoft Store. Before doing so, I would like to make you aware that you can only have one Aion game account per NCsoft master account. Since part of the refund process will be permanently closing the game account, you would need to create a new NCsoft master account should you wish to have an Aion game account in the future. If this is acceptable to you, could you please provide the order ID or invoice ID for your Aion Collector's Edition Pre-purchase? |
In short, it is possible to get a refund. If you've made a purchase through the NCsoft store and they tell you that they can't refund you, they're lying. They can do it, you just need to make a new NCsoft master account since I suppose they can't permanently remove the Aion game account from it.
zelgadissan
Wait, correct me if I'm wrong on this, but if they were to close your NCSoft Master Account, wouldn't that mean that all the extra bonuses and bought additions attached to your GW would be gone?
What instantly comes to mind is that to get the 4th year anniversary storage, you had to tie your game to the account.
VVV Ah, I think I misread it all after rereading it. Never mind.
What instantly comes to mind is that to get the 4th year anniversary storage, you had to tie your game to the account.
VVV Ah, I think I misread it all after rereading it. Never mind.
Ph33rtehGD
From what was stated, they are permanently closing the Aion game account on the NCsoft account. The NCsoft account itself will remain open, just the Aion part of the account is closed. I'm guessing they have no way to remove the Aion account from the NCsoft master account easily.
Solas
Quote:
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Originally Posted by Ph33rtehGD
In short, it is possible to get a refund. If you've made a purchase through the NCsoft store and they tell you that they can't refund you, they're lying. They can do it, you just need to make a new NCsoft master account since I suppose they can't permanently remove the Aion game account from it. |
They should just give the Direct Download people Elyos wings ( the same wings but in white...)
Angelica
Give them time, please, and I'm sure NCsoft will give out the code to all people who bought Aion CE online.
BenjZee
Quote:
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Originally Posted by Regina, Wiki:
I spoke to one of the Aion staff members today, and he said that they're looking into options for digital customers. They're keeping me in the loop on what they're going to do, and will give me info to provide to you once they have settled on a course of action. =) --Regina Buenaobra Image:User_Regina_Buenaobra_sig.png 23:40, 26 August 2009 (UTC)
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Ph33rtehGD
I'd be interested to see what eventually happens. To be honest, I was already kind of wanted to buy the retail box of Aion CE anyway. I was kind of miffed that NCsoft didn't have a physical copy order. I originally settled for the digital copy knowing that at least I'd have access to the game right away instead of waiting for a box to ship. But now I've found other games in the meantime, so the wait won't be bad.
At any rate, I'm still going through with the cancellation. The CE is already really tough to find and if I wait too long and they don't do anything, I might not be able to find it. I've already pre-ordered elsewhere.
At any rate, I'm still going through with the cancellation. The CE is already really tough to find and if I wait too long and they don't do anything, I might not be able to find it. I've already pre-ordered elsewhere.
Highlander Of Alba
Nice to see you had a reply from ncsoft as I am still awaiting mine ..
It looks like a mass of complaints have reached the eyes of support wishing to cancell there accounts hence Regina,s answer to this.
I made myself clear also ito cancell should ncsofts clients be misled/illinformed ect.
I am seriously considering cancelling mines also and made that clear also
Yes its petty but discrimination I cant abide with
It looks like a mass of complaints have reached the eyes of support wishing to cancell there accounts hence Regina,s answer to this.
I made myself clear also ito cancell should ncsofts clients be misled/illinformed ect.
I am seriously considering cancelling mines also and made that clear also
Yes its petty but discrimination I cant abide with
pamelf
I preordered from GAME, the limited Steel Case edition, but I am as yet unsure whether I'll get the wings because there was no mention of the promotion being available in Australia. I've contacted GAME but they haven't got back to me yet.
I hope downunder gets some love.
I hope downunder gets some love.
killerms
I'll probably be playing Aion more than Guild Wars anyway, so I dunno if I should care or not.
Then again, it still isn't fair to be screwed for those who purchased digitally. I'll sign a petition if someone makes one.
Then again, it still isn't fair to be screwed for those who purchased digitally. I'll sign a petition if someone makes one.
Medic
I'm in the same situation as the OP and really irritated with NCsoft right now.
Smarty
Quote:
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Originally Posted by Highlander Of Alba
It looks like a mass of complaints have reached the eyes of support wishing to cancell there accounts hence Regina,s answer to this.
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From her responses it sounds like it's not something the GW team had any control over, and they're just left dealing with the steaming pile of poo that NCsoft dropped on their heads.
Longasc
This is the mail I got today from support (it is in German):
Guten Tag XXXXXXX,
Vielen Dank, dass Sie sich diesbezüglich an uns gewandt haben.
Wir freuen uns immer darüber, Feedback von unseren Spielern zu erhalten. Das von Ihnen angesprochene Problem ist uns bereits bekannt und die Entwickler arbeiten bereits an einer entsprechenden Lösung.
Wir danken Ihnen für Ihr Verständnis und Ihre Geduld.
Vielen Dank im Voraus für Ihr Verständnis.
Mit freundlichen Grüßen,
GM Martin
Account Support
basically he said
1.) the issue is known to them.
2.) they are working on a solution.
Now I hope they are -really- working on a solution.
Guten Tag XXXXXXX,
Vielen Dank, dass Sie sich diesbezüglich an uns gewandt haben.
Wir freuen uns immer darüber, Feedback von unseren Spielern zu erhalten. Das von Ihnen angesprochene Problem ist uns bereits bekannt und die Entwickler arbeiten bereits an einer entsprechenden Lösung.
Wir danken Ihnen für Ihr Verständnis und Ihre Geduld.
Vielen Dank im Voraus für Ihr Verständnis.
Mit freundlichen Grüßen,
GM Martin
Account Support
basically he said
1.) the issue is known to them.
2.) they are working on a solution.
Now I hope they are -really- working on a solution.
Solas
Quote:
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Originally Posted by Longasc
basically he said 1.) the issue is known to them. 2.) they are working on a solution. Now I hope they are -really- working on a solution. |