Maybe time for better servers
idril isildra
On topic, i'm having no Lag issues, (netherlands, euro server)
Rocky Raccoon
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Originally Posted by Chthon
Why is it that I don't see any tracert's, any pathping's, any pingplotter graphs in this thread? Sure, it's easy to blame a-net whenever there's lag, but has any single one of the complainers here actually tried to verify that the problem is really with a-net and not your ISP or an intermediate node?
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Morgoth the dark
if you call 100 mb/s bad internet, then yea i have bad internet. And i still cant even login to my account and if i miracilously do, then i get lagspiked and cant move for a minute or even more. Sucks, really.
Kumu Honua
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| Chthon is right,it must be our fault,all of us with different isp and and different locations and seeing as the issue doesn't affect any of our other internet programs (msn,vent,TS,browser,irc etc etc),it must be our fault. |
Blaming the end destination for issues is really only possible if EVERYONE is having those issues. Since there are many who are reporting no issues from both the US and Europe, I would surmise that the Anet servers are in fact not at fault and it's a node somewhere between said servers and the european nodes.
Rocky Raccoon
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Originally Posted by Xenex Xclame
But I dont see how we can do anything to solve it?So Anet as a business has the resposiblity to get solution for us.
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Missmelady
noBy the way it is possible to lag out of guildwars while not lagging on vent or teamspeak due to an isp problem. Not really sure how to put it but your isp can limit your bandwith on certain ports meaning that if alot of people happen to say be using a port to play a mmo they can limit it so that the whole isp doesnt exp lag. Also has anyone checked to see what the port number for aion is and whether or not its the same as guildwars.
Introverted Dimensions
I haven't had any issues with latency at all and even when I do, it's bearable or it just doesn't bother me.
Little O B S I
No lag. Europe.
tealspikes
Plenty of lag and d/c'ing to the point where I stopping playing regularly. Eastern USA.
Chthon
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Originally Posted by Dzjudz
[I]f everyone with different ISP's who have NO PROBLEM WHATSOEVER with ANYTHING on the internet other than Guild Wars is experiencing lags and d/c's, how can anyone come to the conclusion: well it must be your ISP, because you live in Europe and you guys probably have crappy internet over there, even though it's much better than in most places in the world including the US.
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This is instructive:
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Originally Posted by Kumu Honua
If a node on the path to anet servers is exploding in the european areas, and the connection paths through said node (Especially if it's a major backbone) you can EASILY see problems with guild wars and still have vent/msn/whatever have zero issues. It's all about the path the data is taking (And the packet sizes/quantity.)
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- There is insufficient data to determine if the lag problems are due to
- (a) a problem on a-net's servers, or
- (b) a problem with an intermediate node between servers and some users, or
- (c) a problem with users' ISP's (connectivity problem or deliberate packet shaping nonsense).
- Euros, if we take this thread as typical, are damned lazy and would rather just complain about the lag than run simple diagnostics that would gather useful data for solving the problem.
- Euros really hate being called euros.
Meridon
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Originally Posted by Risky Ranger
I am sorry but this is a very dumb statement.
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Either way, a summary:
It is obvious many people, mostly in Western Europe have been experiencing incredibly high lag spikes.
Reported symptoms:
- People affected all have a lag spike at the same time, often resulting in disconnects / error 007s, leading to conclude that it is not the end user's fault.
- People affected have all been playing in different parts of the game during the time of said lag spikes. It appears that the following factors didn't influent the occurence of these lag spikes: District (Europe/US/International), chapter that is played, In an outpost or in an instance. This leads to the conclusion that it is not a bug-related game error, but a network-related error.
- People affected do not share the same ISP, leading to conclude that it's not the ISP who's the cause of all this.
- People affected experienced no lag or network issues with other software at the same time, including MSN, Ventrilo, and Teamspeak, leading to conclude that it is a Guild Wars-related issue.
With so many people reporting that they are unaffected, it is likely that the problem is not at ArenaNET's end, and more likely to be in the middle. The question is, who is responsible for this and who can fix it?
The answer is difficult. Blaming ArenaNET is wrong, yet it is not wrong to at least expect some service from them in regard to keeping their game network in operation. Of course, every single affected player could phone up their ISP and get into an eternal bureaucratic tug-of war with all parties involved, including ISP, network host, Anet, etcetera, etcetera, but that would be incredibly inefficient, and would likely solve nothing.
A much more realistic approach would be for ArenaNET/NCsoft/whatever to get in contact with network operators and solve this routing issue. While the Anet servers are not the ones causing the problem, this doesn't mean that Anet is the key party in solving the problem, and therefore should take it's responsibility in this matter. So far, they haven't done so, which is what pisses people off.
Players/Regions who are not affected can consider themselves lucky. Anyone blaming the end-user for this issue, or expecting him to solve the problem himself, is rather ignorant, as it is clear that players affected can do little to help solve the situation. Yes, players can to a network path trace with the Guild Wars diagnostic tool, and then continue post it here, but that would expose all of our home PC IP's, and that's not what we want, do we?
All we can do now is pray that *someone* who has the power to do *something*, will actually do *something*.
Also, stop bashing Europeans please. It's childish and immature, and decreases your credibility to zero, regardless of how much unproven understanding of internet infrastructure and the concept of routing you have.
Chthon
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Originally Posted by Meridon
Reported symptoms:
With so many people reporting that they are unaffected, it is likely that the problem is not at ArenaNET's end, and more likely to be in the middle. |
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| Yes, players can to a network path trace with the Guild Wars diagnostic tool, and then continue post it here, but that would expose all of our home PC IP's, and that's not what we want, do we? |
2. No one ever wants to admit the problem is on their end. Piles of diagnostics force the responsible party to acknowledge that the problem is theirs. If it's a-net's servers, they'll be more likely to take the problem seriously if you present them with a pile of diagnostics instead of wild accusations. If it's an intermediate node, and you want a-net to do something about it, then give them some fricking ammunition to back up their claims so that the carry doesn't just blow them off when they complain.
Kumu Honua
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Originally Posted by Meridon
People affected experienced no lag or network issues with other software at the same time, including MSN, Ventrilo, and Teamspeak, leading to conclude that it is a Guild Wars-related issue.
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Your computer has a path to each destination. The path to Guild Wars servers and the path to your local Ventrilo server are not necessarily the same.
It is quite possible to have Ventrilo working at peak performance while you cannot connect to Guild Wars.
For example:
Anet Servers -- Node 1 -- Node 2 -- Node 3 -- You
Ventrilo Servers - Node 2 -- Node 3 -- You
In the above scenario you have two paths. The difference between the two is that your computer must not send data through node 1 to get to and from the Ventrilo servers, but it does in order to get to the Guild Wars servers.
If there is a problem at node 1, then Guild wars will be inaccessible while Ventrilo works perfectly.
dr love
i haven't had a problem yet.
< Canada
< Canada
Bob Slydell
Seriously, it isn't anets fault you people get lag, it's your ISP and your ISP decides how much bandwidth to throttle between you and the Anet servers.
ISP's also sit at the edge of the mesh of routers called the internet..where there could also be problems within that mesh of routers.
Anets servers are as fast as they can be, so sorry that one link in between not managed by anet is causing you trouble.
So STFU about anet failing because it's not their fault.
People all over America have been having problems too...but others don't. And not EVERYONE in Europe I'm sure are having problems. It's called ISP's.
I live down in South NJ in the US about 2,300 Miles from their HQ, and I haven't gotten lag, because my ISP is actually good.
So it can only mean one thing..... ISP's.
ISP's also sit at the edge of the mesh of routers called the internet..where there could also be problems within that mesh of routers.
Anets servers are as fast as they can be, so sorry that one link in between not managed by anet is causing you trouble.
So STFU about anet failing because it's not their fault.
People all over America have been having problems too...but others don't. And not EVERYONE in Europe I'm sure are having problems. It's called ISP's.
I live down in South NJ in the US about 2,300 Miles from their HQ, and I haven't gotten lag, because my ISP is actually good.
So it can only mean one thing..... ISP's.
The Drunkard
Yesterday was odd for me, couldn't get on any of my chars before beingerr7ed around noon. Nothing out of the ordinary today though.
<American
<American
Copenhagen Master
We had lots of people in my guild based in Europe yesterday having a had time logging in, and then staying connected. So I am pretty sure they ALL don't have crappy ISP, maybe something was up in Europe or maybe ANET who knows. As for me I had no problem at all......(American server)
Enon
You're right Chris. Different ISPs scattered across (Western) Europe, who aren't related what so ever and in general provide more than decent service which isn't causing lag on a daily basis, all decided to lower their bandwidth for the fun of it.
And for those asking earlier about tracing network paths - I ran a diagnostic test both during the lag and random DCs and afterwards and neither showed anything out of the ordinary as far as I can tell.
And for those asking earlier about tracing network paths - I ran a diagnostic test both during the lag and random DCs and afterwards and neither showed anything out of the ordinary as far as I can tell.
majikmajikmajik
well myself and people that i play and talk to werent experiancing any lag nor was i seeing any "bitching" in game so either it WAS a few(note a few can be a few persons, or a few hundred, try to keep a broad perpective), or an isolated ammount.
Stark Dynasty
< UK player.
there's a node in Frankfurt that's always the issue when i have problems. blame them.
there's a node in Frankfurt that's always the issue when i have problems. blame them.
gerlin
This thread turned into a flame war between Europeans and Americans, and a bash on hardware, ISP, OS,...
ISP aren't at fault, i don't really get how an ISP can be bad anyway. The only thing they can do is be evil and assholes by limiting your bandwidth. A-net also isn't at fault, well the servers aren't. It isn't the end users fault because there are too many that have this problem.
The only thing that could be causing it is the way you and A-net servers are linked to each other. Bad pathing is likely the cause and i don't think much can be done about that. Unless you change the pathing algorithm of every switch or router. Or ofcourse the way the game links.
The lag then depends on the bandwidth and the quality of the routers you are linked to.
Sometimes you get a good route and have no lag, other times you get a bad route and get lots of lag.
PS: Belgian player - lag spikes from time to time - no DC's, just going from 50 ping to 3K.
ISP aren't at fault, i don't really get how an ISP can be bad anyway. The only thing they can do is be evil and assholes by limiting your bandwidth. A-net also isn't at fault, well the servers aren't. It isn't the end users fault because there are too many that have this problem.
The only thing that could be causing it is the way you and A-net servers are linked to each other. Bad pathing is likely the cause and i don't think much can be done about that. Unless you change the pathing algorithm of every switch or router. Or ofcourse the way the game links.
The lag then depends on the bandwidth and the quality of the routers you are linked to.
Sometimes you get a good route and have no lag, other times you get a bad route and get lots of lag.
PS: Belgian player - lag spikes from time to time - no DC's, just going from 50 ping to 3K.
RedStar
The only DC I get is when I unplug connection by error...
Of course I get a little lag...try playing a game with 20kb/secs....
Live in the middle of the Pacific Ocean.
Of course I get a little lag...try playing a game with 20kb/secs....
Live in the middle of the Pacific Ocean.
Meridon
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Originally Posted by majikmajikmajik
well myself and people that i play and talk to werent experiancing any lag nor was i seeing any "bitching" in game so either it WAS a few(note a few can be a few persons, or a few hundred, try to keep a broad perpective), or an isolated ammount.
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This doesn't mean however that it only happened to a relatively small amount of players. In fact, with current observations, I'm pretty confident stating that it most likely affected around 75% of all Dutch players online at 15:00 hours local time, which is around 8 hours ago.
While it's not an issue directly caused by the Guild Wars servers, it is definitely an issue linked to the game, and most likely caused by a malfunction along the way network path it is taking to those affected.
Also, I've started to realize something. It seems that these lag spikes seem to happen more often on weekends, at around the same time every weekend. I'm gonna be keeping an eye on them, to see if there is any sort of pattern in the occurrence of these lag times.
Jaskaran
If your experiencing lag just change the graphics settings to the lowest quality. Its much faster and worth it.
Dzjudz
That has nothing to do with it.
Nereyda Shoaal
I can't believe there are so many people claiming to be "IT literate" and yet again don't have a clue how internet works
No, your gaming experience doesn't depend on the packets to get from A (your PC) to B (GW servers). It's A -> B -> C -> D... for some it can go even to Z
No, your gaming experience doesn't depend on the packets to get from A (your PC) to B (GW servers). It's A -> B -> C -> D... for some it can go even to Z
mcsumo
I hate it when people automatically blame my ISP. My ISP is fine for everything except GW and still everyone tells me it is obviously my ISP at fault :/.
Just because you have connected fine does not mean Anet is not the problem.
They have different 'databanks' I think was the word. Different physical locations where you connect to depending where you are. I don't understand it but I was reading something on GW2Guru.
My bet would be on Anet's 'northern europe databank' or their ISP being the fault, rather than dozens of ISPs screwing up simultaneously or 1 'node' causing the problem for hundreds or thousands of people from a very wide geographical spread.
Although I could be wrong of course.
Oh didn't notice any problems myself today, perhaps I wasn't trying to play at that time?
Just because you have connected fine does not mean Anet is not the problem.
They have different 'databanks' I think was the word. Different physical locations where you connect to depending where you are. I don't understand it but I was reading something on GW2Guru.
My bet would be on Anet's 'northern europe databank' or their ISP being the fault, rather than dozens of ISPs screwing up simultaneously or 1 'node' causing the problem for hundreds or thousands of people from a very wide geographical spread.
Although I could be wrong of course.
Oh didn't notice any problems myself today, perhaps I wasn't trying to play at that time?
khronnus
I had a dc's problem a couple weeks ago.
So i used ncsoft support for help and got my problem solved.
http://help.ncsoft.com/cgi-bin/ncsof...&p_redirec t=
They asked me to use -diag on my guildwars shortcut (http://help.ncsoft.com/cgi-bin/ncsof...ted=1155849779) and send them the information.
After that, they asked me three or four more tests. I did and my problem was solved.
Now my regular ping is 200-300ms, any district or server, (yes, it's normal for brasilian players) from 350-450ms and no more dc.
So i used ncsoft support for help and got my problem solved.
http://help.ncsoft.com/cgi-bin/ncsof...&p_redirec t=
They asked me to use -diag on my guildwars shortcut (http://help.ncsoft.com/cgi-bin/ncsof...ted=1155849779) and send them the information.
After that, they asked me three or four more tests. I did and my problem was solved.
Now my regular ping is 200-300ms, any district or server, (yes, it's normal for brasilian players) from 350-450ms and no more dc.
Martin Alvito
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Originally Posted by Killerminds
As for all of you going "Omgz Anet gave away all our good servers to Aion"
Get over it, if you want better servers buy more stuff from ingame store to show some support. |
http://en.wikipedia.org/wiki/Collective_action
People won't support ANet through the in-game store in exchange for better servers, because their individual purchases don't affect whether ANet sinks or swims. Troll better IMO.
It's ANet's responsibility to find a clever solution that drives revenue to fix the problem. The players won't do it, and you can prove it mathematically.
Hyperventilate
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Originally Posted by Kumu Honua
You cannot conclude that the problems are a Guild Wars issue based on the status of other software.
Your computer has a path to each destination. The path to Guild Wars servers and the path to your local Ventrilo server are not necessarily the same. It is quite possible to have Ventrilo working at peak performance while you cannot connect to Guild Wars. For example: Anet Servers -- Node 1 -- Node 2 -- Node 3 -- You Ventrilo Servers - Node 2 -- Node 3 -- You In the above scenario you have two paths. The difference between the two is that your computer must not send data through node 1 to get to and from the Ventrilo servers, but it does in order to get to the Guild Wars servers. If there is a problem at node 1, then Guild wars will be inaccessible while Ventrilo works perfectly. |
All in all, I still blame my ISP because it's a piece of crap.
Stop The Storm
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Originally Posted by Chrisworld
Seriously, it isn't anets fault you people get lag, it's your ISP and your ISP decides how much bandwidth to throttle between you and the Anet servers.
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its a problem completely out of the users hands, im guessing, its anets servers or something VERY close to anets servers due to SO many people getting lag spikes at the same time.
saying its all of our isp's is stupid, borderline insane.
Lishy
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Originally Posted by Nereida Shoal
I can't believe there are so many people claiming to be "IT literate" and yet again don't have a clue how internet works
No, your gaming experience doesn't depend on the packets to get from A (your PC) to B (GW servers). It's A -> B -> C -> D... for some it can go even to Z Fail thread from the beggining. Even the title is ultimate fail |
AFAIK, the modern day community QQs about anything or argues about anything possible. They even twist words and use their interpretation as an excuse.
Honestly, is anything to be expected? It's at a point where everything really isn't personal anymore.
Methinks Anet is handling things the best they can, and that they know the game much more than you or me. They have reasons for their actions though. Developing for an MMORPG ("semi" in this case) is really, really deep and complicated.
Perkunas
After spending 2 or 3 days working with support a few months ago, I have not had any lag issues worth mentioning. Before then, I was getting up to 150k pings. I spent time with support and talking with my provider and took care of 99% of my lag issues.
The naysayers on here will say otherwise, but try support.
The naysayers on here will say otherwise, but try support.
prinzess of life
Why are all gameservers in Austin Texas?
For example 206.127.146.89 (GTOB - European English) , yet the server is geograpicaly standing in Austin TX...
216.107.245.104 (GTOB - American District 2) also standing in Austin TX.
Did A-net not have servers standing in Europe for European players when the game came out 4 years ago ? What happend to those servers?
For example 206.127.146.89 (GTOB - European English) , yet the server is geograpicaly standing in Austin TX...
216.107.245.104 (GTOB - American District 2) also standing in Austin TX.
Did A-net not have servers standing in Europe for European players when the game came out 4 years ago ? What happend to those servers?
Xenex Xclame
I'd like to reply to some post directed at me.
It does not matter if Anet put the cable or not,it matters if Anet wants to keep us as customers.Let Anet do nothing for us and see how long we stay with GW and see who is affected more, us or them.
I am also sorry for you, im sorry that you cant understand simple english.Go call your isp and talk to them about the problem see how far you get,see if your even lucky enough to get passed the tech guy just reading the words of his monitor.Then come back and answer me this question, who do you think has a bigger chance of getting a sollution, little old you, or that big company called NC Soft.
My point was that as a big company NC Soft will more likely be able to find out whats going on, and even be able to help in getting a sollution.( if its something like ISP throttling your internet for example)
The part about the node in your post was my point ,im not sure if and why we are disagreeing.I wasn't blaming Anet.I just checked my post again to be sure.I however did find it stupid that our isp's were being blamed when they there are most likely dozens of isp's affected by this issue and probably not even the reason for the problems.I am not blaming Anet I just think they have a bigger chance of getting us a sollution,then us by ourselves (sp?).
PS
To the person asking if there are/were any EU located servers,I don't think so,which in my opinion is kinda odd and disapionting.
To the person saying we should just go to US district when stuff like this happens.I highly doubt it will make a difference, since im pretty sure the actual servers are in the same location.
Thank xenex.
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Originally Posted by Arduinna
I don't remember Anet putting down that cables over there that gives you your internet.
I'd say there would be something in the EULA about Anet not being responsible for any connection problems from your place to their servers. |
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Originally Posted by Risky Ranger
I am sorry but this is a very dumb statement.
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My point was that as a big company NC Soft will more likely be able to find out whats going on, and even be able to help in getting a sollution.( if its something like ISP throttling your internet for example)
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Originally Posted by Kumu Honua
Wow. Lag is discussed and people are bashing countries? Amazing.
If a node on the path to anet servers is exploding in the european areas, and the connection paths through said node (Especially if it's a major backbone) you can EASILY see problems with guild wars and still have vent/msn/whatever have zero issues. It's all about the path the data is taking (And the packet sizes/quantity.) Blaming the end destination for issues is really only possible if EVERYONE is having those issues. Since there are many who are reporting no issues from both the US and Europe, I would surmise that the Anet servers are in fact not at fault and it's a node somewhere between said servers and the european nodes. |
PS
To the person asking if there are/were any EU located servers,I don't think so,which in my opinion is kinda odd and disapionting.
To the person saying we should just go to US district when stuff like this happens.I highly doubt it will make a difference, since im pretty sure the actual servers are in the same location.
Thank xenex.
Chasing Squirrels
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Originally Posted by Jaskaran
If your experiencing lag just change the graphics settings to the lowest quality. Its much faster and worth it.
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majikmajikmajik
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Originally Posted by prinzess of life
Why are all gameservers in Austin Texas?
For example 206.127.146.89 (GTOB - European English) , yet the server is geograpicaly standing in Austin TX... 216.107.245.104 (GTOB - American District 2) also standing in Austin TX. Did A-net not have servers standing in Europe for European players when the game came out 4 years ago ? What happend to those servers? |
Coney
Their servers are fine.
They may be suffering from bandwidth/connectivity issues, but they are fairly minor, from personal experience, for the past year+.
Sure, every once in a while I have 1 second lag, and it kills me. But most of the time, I have 1 second lag, and don't notice it...
They may be suffering from bandwidth/connectivity issues, but they are fairly minor, from personal experience, for the past year+.
Sure, every once in a while I have 1 second lag, and it kills me. But most of the time, I have 1 second lag, and don't notice it...
Arduin
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Originally Posted by Xenex Xclame
It does not matter if Anet put the cable or not,it matters if Anet wants to keep us as customers.Let Anet do nothing for us and see how long we stay with GW and see who is affected more, us or them.
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And by 'we' and 'us' you mean the 20 odd players here on Guru that proclaimed to experience lag?
I'm in a pretty big Belgian/Dutch alliance, with lots of people that are online regularly. Only a handful of them were experiencing lag, but then again, most of the time someone is.
lord of the knight
10000 ping From China ,it was very strange ,because i usually keep 480ping at most ,and the light usually keep yellow,but now ,it suddently turned to red ,This is suck. can anybody help me to solve this problem?