Thanks for all the good advice, everyone! I really appreciate everyone for typing out replies.
Zhar: Thanks, we had no idea! Our elementalists will be disappointed though, heh.
maxxfury: Agreed. But our monk has trouble "knowing who to PS" but I'm sure he'll pick up eventually.
a-kyle: Yep, gah, we got a taste of that, hahaha.
Gennadios, Steps: Very good pointers there. Thanks! We pull carefully, but we just have trouble clearing a group fast enough or safely enough. There are always close calls in every fight.
Dorny: Indeed, though most PUGs I've been in, people just rush ahead. And if I were to even ask something, I get the typical "noob" "lol" or silent treatment. Not much help there. Glad I could get some useful replies here, though.
Chthon: "don't understand the game mechanics and monster design well enough to succeed" You are right, we don't yet have a good memory of what mob does what, etc. We try to look up in GWwiki to take note of what monsters do, and go from there. I guess we just don't have the threshold to be hardcore, and may be more suited to vanilla NM for now. :/
We have one healer dedicated to "burst healing" and another for damage mitigation. Does that work just as well?
Cuilan: Oh dear, I should have searched for such guides in the first place LOL! Thanks for the helpful links!
To everyone else: Thanks so much! I learned about Saabway and Discordway builds. We have at least 3 Necros in the guild, so that may help.
It's a pity that only certain builds work in HM, it seems, but I suppose that's just how the metagame goes.
Happy new year!