Restoring Accounts

pumpkin pie

pumpkin pie

Furnace Stoker

Join Date: Jul 2006

behind you

bumble bee

E/

this made me think

Would ArenaNet be willing to restore accounts?

What are the possibilities that this could happen? Is it doable? Could they restore accounts and still maintain all the achievements since after the hacked?

What are your thoughts?

Cuilan

Cuilan

Forge Runner

Join Date: Mar 2008

Me/

It would be an easy way to double your ectos, gold, and rare items if done right.

Winterclaw

Winterclaw

Wark!!!

Join Date: May 2005

Florida

W/

I'm not sure it's a financial possibility for them because of their payment scheme. Basically the lack of monthly money hurts their ability to preform tasks. Aion has a monthly fee and was programmed by a different team, thus the situations are probably different.

It's a nice idea though.

snowman relic

Krytan Explorer

Join Date: Feb 2009

your just a meatsheild to me

N/Mo

they do server rollbacks on wintersday idk y they dont have anyone scammed go through a rigourous process to make sure their not trying to cheat the system then get a rollback on their items

Jinkies

Jinkies

Krytan Explorer

Join Date: Nov 2008

Korea

Peace And Harmony [PnH] War Machine [WM]

Anet restores anything stolen so long as they can trace it to still being with the hacker. Problem is 99% of the time the hacker sells the item, or trades it to a friends account making Anet unable to give the item back even though the have the capability to do so.

w/o having any proof i'd still say that Anet could probably restore old characters too, they have to have backup saves, the problem is it would take time and Anet doesn't really have the means to spend lots of time recovering stuff.

Also despite their claims to be inable to make items or change stats I'd say it was entirely possible, they just aren't allowed to do it for obvious reasons.

Braxton619

Braxton619

Desert Nomad

Join Date: Jul 2008

A/W

This is what will happen if restoring happens:

*Trades 1000 ectos to account 2*
*Trades everything else valuable to account 2*
*Ask ANET to restore account.*
*Account 1 receives 1000 ectos and everything else.*
*Account 1 gets an overall of 2000 ectos.*

/notsigned

It would be a abuse.

Introverted Dimensions

Introverted Dimensions

Wilds Pathfinder

Join Date: Jan 2006

R/

Quote:
Originally Posted by Braxton619 View Post
This is what will happen if restoring happens:

*Trades 1000 ectos to account 2*
*Trades everything else valuable to account 2*
*Ask ANET to restore account.*
*Account 1 receives 1000 ectos and everything else.*
*Account 1 gets an overall of 2000 ectos.*

/notsigned

It would be a abuse.
anet more then likely wouldn't be idiots about this.

i like the idea but i can't see it happening though. i've had it done on WoW before but this isn't WoW.

Jinkies

Jinkies

Krytan Explorer

Join Date: Nov 2008

Korea

Peace And Harmony [PnH] War Machine [WM]

Quote:
Originally Posted by Braxton619 View Post
This is what will happen if restoring happens:

*Trades 1000 ectos to account 2*
*Trades everything else valuable to account 2*
*Ask ANET to restore account.*
*Account 1 receives 1000 ectos and everything else.*
*Account 1 gets an overall of 2000 ectos.*

/notsigned

It would be a abuse.

Alot of games, such as WoW and Aion are able, and do restore items and money. iId say they check pretty deeply to make sure something like this wouldn't occur, and that there are many ways to do so.

Checking IP's or the registered name on the corrosponding Play NC account for example, I mean the possibilities are endless. Anet just doesn't have the resources to do so.

dr love

dr love

...is in denial

Join Date: Sep 2006

Hyperion

starcraft 2

P/Me

I think that if anet had a system for restoring items, clever people would figure how to abuse the system and fill their coffers.

Though i hope anet can restore characters, even if they return naked. I can't see the harm in that.

JackSchit

Academy Page

Join Date: Sep 2008

Tears Of The Ascended [ToA]

Me/

The problem with this would be doubling your money and items. I legit had my account on WoW hacked and toon transferred and everything. horrible experience tbh. After contacting Blizz they restored all my items and what not and gave bonus cash for inconvenience lol. Then after getting back on main server i was on all the stuff the hacker took got sent back to me from them not accepting their mail or w/e. Thus i had double my stuff and got to go play rich for a while. Anyways im sure with friends and what not people would find ways to do it for profit on purpose and skew the economy and everything.

/notsigned

snodaard

snodaard

Jungle Guide

Join Date: Jun 2006

Holland

[Uni]

Mo/

they can't they couldn't even restore 1 character on my hacked account so It had the same character code >.< I asked them and told them it wasn't even needed to get it lvl 20, just a lvl 1 character so I could wear the one elite kurzick armor I still had in storage >.<

zwei2stein

zwei2stein

Grotto Attendant

Join Date: Jun 2006

Europe

The German Order [GER]

N/

Quote:
Originally Posted by Braxton619 View Post
This is what will happen if restoring happens:

*Trades 1000 ectos to account 2*
*Trades everything else valuable to account 2*
*Ask ANET to restore account.*
*Account 1 receives 1000 ectos and everything else found on account 2.*
*Account 2 gets cleaned and banned.
*Player is back where it begun, except now short one account.*


...
aehm.

WoW or Aion can restore items without having to do this because whatever player would miss most is untradeable, hence it would be pointless to worry about "account restore dupe". GM can easily hand you out your precious tier armor because he knows you used to have it and that you can not in any way profit from it.

People in gw only really want/need untradeable stuff restored anyway (title progress for example).

Kerwyn Nasilan

Kerwyn Nasilan

Forge Runner

Join Date: Aug 2007

WHERE DO YOU THINK

W/

Quote:
Originally Posted by snowman relic View Post
they do server rollbacks on wintersday idk y they dont have anyone scammed go through a rigourous process to make sure their not trying to cheat the system then get a rollback on their items
1. There wasn't REALLY a rollback
2. How could you cheat the system if EVERYONE is rolled back...

Lishy

Lishy

Forge Runner

Join Date: Jan 2008

Quote:
Originally Posted by Braxton619 View Post
This is what will happen if restoring happens:

*Trades 1000 ectos to account 2*
*Trades everything else valuable to account 2*
*Ask ANET to restore account.*
*Account 1 receives 1000 ectos and everything else.*
*Account 1 gets an overall of 2000 ectos.*

/notsigned

It would be a abuse.
Anet isn't stupid.
They can check your log and IP.
Chances are you'd get bant worse than those on Neopets

Aleta

Frost Gate Guardian

Join Date: Jan 2006

California

TTP

R/E

Quote:
Originally Posted by Braxton619 View Post
This is what will happen if restoring happens:

*Trades 1000 ectos to account 2*
*Trades everything else valuable to account 2*
*Ask ANET to restore account.*
*Account 1 receives 1000 ectos and everything else.*
*Account 1 gets an overall of 2000 ectos.*

/notsigned

It would be a abuse.
So you haven't been hacked "yet"

I know that SOE can restore characters and accounts.

Plus they have on file those of us who were hacked.

I would like it to happen

hallomik

hallomik

Krytan Explorer

Join Date: May 2006

The Illini Tribe

N/Mo

I don't think it is realistically going to happen.

A fair way would be a server roll-back. This would remove the items from the hackers and return them to the hacked, but this would also undo all kinds of legitimate trades as well as erase drops that innocent players had rightfully received. Also, how would you pick the time to roll back to? Players hacked prior to the roll-back would still be out of luck as well as those who will be hacked in the future. Unless there was an extremely high concentration of hacking in a very narrow period of time, the benefits of a roll-back would almost never outweigh the disruptive costs.

If it is done on an individual basis, how does Anet sort out the legitimately hacked from the players looking to double up? This would require a huge amount of oversight I don't believe Anet is financially prepared to provide.

Think about it from their perspective. If they invest resources to restore my account (yes, I was hacked), would I start playing again? Probably, yes. Does that give them any financial return? Not really. I was a paid customer - not a paying customer. I am intending to buy GW2 on the assumption that security issues will be fixed by then.

The best financial incentive case you could make would be that I would begin to get other people into the game again. I have gotten several people to buy GW. But, in truth, restoring my account would not cause me to recommend the game again. Only definitively addressing the underlying security issues could restore faith - not a rollback absent security fixes. Even then, I would think twice before encouraging a new player. "Once bitten..."

Think about what have they have got to gain versus what have they got to lose by any of these measures.

As much as I might personally benefit, I do not see it happening.

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

They have restored items before. Don't get your hopes up if you've been hacked though - to my knowledge they've never restored items to hacked players. I've only heard of 1 or 2 cases where items were restored.

It happens, but it's exceedingly rare and done as an exception rather than a rule.

They've never restored lost gold or materials to an account to my knowledge.

BenjZee

BenjZee

Forge Runner

Join Date: Dec 2006

The Overacheivers [Club]

Mo/

Theres such a long trail of things that occur after one item has been traded so it could cause loadsa problems and dupe items within the game.

Diana Belevere

Frost Gate Guardian

Join Date: Aug 2006

Me/

I would prefer to see some sort of way to prevent accounts from being destroyed in the first place. (Eg. Inability to delete characters. Some sort of safety lock to be applied to certain characters). I dont care about the money or the things ive got over the years. I care about the work I put into my main character. I dont time to redo 4+ years of content again. Idont know how they could implement such a thing though. :\

I would be willing to pay money for such a feature.

YunSooJin

YunSooJin

Pyromaniac

Join Date: Aug 2005

Mo/W

Quote:
Originally Posted by Katsumi View Post
They have restored items before. Don't get your hopes up if you've been hacked though - to my knowledge they've never restored items to hacked players. I've only heard of 1 or 2 cases where items were restored.

It happens, but it's exceedingly rare and done as an exception rather than a rule.

They've never restored lost gold or materials to an account to my knowledge.
I know of one case where they've restored an item to a hacked player. But it was 1 special item out of everything else that he had.

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

Quote:
I know of one case where they've restored an item to a hacked player. But it was 1 special item out of everything else that he had.
Right. My main point was they don't go around spawning items willynilly. And they certainly won't replace entire inventories.

Even if ANet admits they/NCsoft were the cause of all the problems, I highly doubt they'd do anything like that.

Maybe they could give all the hacked players a special hat. Or maybe a Divine Aura type deal that lets everyone know they were hacked because of someone else's incompetence. That would be rather epic.

YunSooJin

YunSooJin

Pyromaniac

Join Date: Aug 2005

Mo/W

Quote:
Originally Posted by Katsumi View Post
Right. My main point was they don't go around spawning items willynilly. And they certainly won't replace entire inventories.

Even if ANet admits they/NCsoft were the cause of all the problems, I highly doubt they'd do anything like that.

Maybe they could give all the hacked players a special hat. Or maybe a Divine Aura type deal that lets everyone know they were hacked because of someone else's incompetence. That would be rather epic.
Make it a title with an emote?

Mercesa

Mercesa

Frost Gate Guardian

Join Date: Aug 2009

Netherlands

N/

^ Gimme my title nao, Yeah but really I got hacked and I need all back and It's awkward to walk around naked with your characters >.<

lemming

lemming

The Hotshot

Join Date: May 2006

Honolulu

International District [id???]

WoW routinely restores entire accounts.

Lykan

Lykan

Forge Runner

Join Date: May 2005

StP

R/

Aion recently rolled back a whole server.



A lot of people received too much cash in a reward bug, 34trillion too much. The usual reward amount is less than 100k.
Chaos ensued.

jamal555

Frost Gate Guardian

Join Date: Sep 2005

OK... there is a lot of speculation here from ppl that dont understand how database system works... and how gw works...

First in gw they did whole game rollbacks... 3-4 times as i remember... at first that wasnt possible... thats how we got black dye inflation... ectos etc... circa 2005...

also every item in the game has an unique id in the database... so they know your crystalline is just yours... and it can be tracked thru all the trades and accounts... and u cannot dupe it or database will crash or become corrupt...

ok...

now... the only real problem is manpower and software... they don't have (i presume this i dont really know) working copy of tracking and restore software for live servers... its a little complex because of the system gw operates on... but its doable for them...

second problem is the manpower required to deal with all the claims and issues and scams u ppl would try to get away with... in abusing this feature... person a changes his mind and says person b scammed him for 45e in trade of some crappy bow... k... GM needs to know if thats the market price for the bow... or are ectos tradable curency in the game atm... or whatever... they just dont want to deal with whiney kids all day long... since they have so few employees hiring 100+ more ppl to restore acc's and stuff is just not profitable...

and third since they are working on gw2 and gw1 is pretty much dead for them long time now they have no interest in that... just like all the auction houses or any other stuff would like to see in this experimental game model...

k?...

Arkantos

Arkantos

The Greatest

Join Date: Feb 2006

W/

Quote:
Originally Posted by Katsumi View Post
Right. My main point was they don't go around spawning items willynilly. And they certainly won't replace entire inventories.

Even if ANet admits they/NCsoft were the cause of all the problems, I highly doubt they'd do anything like that.

Maybe they could give all the hacked players a special hat. Or maybe a Divine Aura type deal that lets everyone know they were hacked because of someone else's incompetence. That would be rather epic.
Not sure about ANet, but I've heard from quite a few sources that NCSoft has given Aion players all their items back, from their gear and money to their trash.

Kattar

Kattar

EXCESSIVE FLUTTERCUSSING

Join Date: Mar 2007

SMS (lolgw2placeholder)

Me/

Quote:
Originally Posted by Arkantos View Post
Not sure about ANet, but I've heard from quite a few sources that NCSoft has given Aion players all their items back, from their gear and money to their trash.
Yeah, I've heard that as well. It would be nice if ANet started doing that. The outcome of the account issue might be the determining factor is them changing their stance.

Cacheelma

Cacheelma

Desert Nomad

Join Date: Jun 2005

The Ascalon Union

Me/Mo

They said they can't do various things due to various limitations of various aspects of GW. They can't restore accounts. They can't spawn items. They can't add more storage (remember how we used to discuss about this and how their database is SQL or blob or w/e it was? I lol'd when I think back to that and look at what we got now). Etc etc.

They also forgot to add "for free" after saying those "can't"s. Evidently they can do pretty much everything when the money's right.

For shame.

tasha

tasha

Auctions Mod

Join Date: Jan 2006

UK

Mystic Spiral [MYST]

Quote:
Originally Posted by Katsumi View Post
Yeah, I've heard that as well. It would be nice if ANet started doing that. The outcome of the account issue might be the determining factor is them changing their stance.
I'd imagine this could well be on their wish list of things they'd like to add to GW2, can imagine an indepth tracking system + the ability to individually rollback would be helpful for a number of reasons.

Note I said wish list. Wishes don't always come true...

Enko

Forge Runner

Join Date: Jun 2006

VA

Mo/

Quote:
Originally Posted by jamal555 View Post
also every item in the game has an unique id in the database... so they know your crystalline is just yours... and it can be tracked thru all the trades and accounts... and u cannot dupe it or database will crash or become corrupt...
and you know this how? during the armbrace duping debacle, during testing, fenix and i were able to dupe a red dye, a mini jade armor, and a zelnehlun's longbow.

i actually still have those items sitting on a storage character.

EternalTempest

EternalTempest

Furnace Stoker

Join Date: Jun 2005

United States

Dark Side Ofthe Moon [DSM]

E/

Quote:
Originally Posted by Enko View Post
and you know this how? during the armbrace duping debacle, during testing, fenix and i were able to dupe a red dye, a mini jade armor, and a zelnehlun's longbow.

i actually still have those items sitting on a storage character.
They probably only searched for armbrace dupes, generated a report, then handled the accounts with armbrace duplications.

Faer

Faer

La-Li-Lu-Le-Lo

Join Date: Feb 2006

Quote:
Originally Posted by Enko View Post
i actually still have those items sitting on a storage character.
DUPER. BAN INC.

...AGAIN.
Quote:
Originally Posted by Cacheelma View Post
They also forgot to add "for free" after saying those "can't"s. Evidently they can do pretty much everything when the money's right.

For shame.
Eh. You have to remember who spoke the word "can't" in those cases. But that's a can of worms I don't want to open right now.

gone

Guest

Join Date: Jan 2007

Quote:
Originally Posted by Theocrat View Post
...AGAIN.Eh. You have to remember who spoke the word "can't" in those cases. But that's a can of worms I don't want to open right now.
I hear that if you are in certain guilds, have certain friends, or are just considered "upper echelon" you can, and will get items replaced.

http://guildwars.incgamers.com/showp...&postcount=719
^for the Lulz
(taken from Encyclopedia Dramatica [use google] that's right, GW has it's own page on Encyclopedia Dramatica)

Stop The Storm

Stop The Storm

Keeping DoA Alive

Join Date: Jan 2007

England

Were In [DoA]

A/N

Quote:
Originally Posted by Lishy View Post
Anet isn't stupid.
They can check your log and IP.
Chances are you'd get bant worse than those on Neopets
aint exactly hard to have a friend from the states or UK log into a public computer, fail your password a few times, then log in with the details you sent over msn, put all your stuff onto his account, then another account, then have yourself pm support because you got hacked.


no ip traces, no proof of who logged into the account

gone

Guest

Join Date: Jan 2007

Quote:
Originally Posted by Stop The Storm View Post
aint exactly hard to have a friend from the states or UK log into a public computer, fail your password a few times, then log in with the details you sent over msn, put all your stuff onto his account, then another account, then have yourself pm support because you got hacked.


no ip traces, no proof of who logged into the account
looks like a good formula to get at least 3 accounts banned. not to mentioned keylogged from a -public- 'puter.

Martin Alvito

Martin Alvito

Older Than God (1)

Join Date: Aug 2006

Clan Dethryche [dth]

Eh, you'd naturally change the password after you discovered you got "hacked". The keylogger is not an issue.

Yes, that's like shoving all-in heads up in no limit. You'll either double up or bust out if called.

lilDeath

Krytan Explorer

Join Date: Sep 2006

Treehouse #1

W/

I think it is possible. Whether it is probable is another matter.
They have the most trivial amounts of data for the most arbitrary things in GW... chat logs, actions, travels, visits, access logs, farming code, etc... they are able to do rollbacks for GW, so why not account restorations.

Like I said, It is possible, whether it is something they can easily do is another matter... there systems may just be designed in such a way that it is a complicated matter.

Cacheelma

Cacheelma

Desert Nomad

Join Date: Jun 2005

The Ascalon Union

Me/Mo

Quote:
Originally Posted by flubber View Post
I hear that if you are in certain guilds, have certain friends, or are just considered "upper echelon" you can, and will get items replaced.

http://guildwars.incgamers.com/showp...&postcount=719
^for the Lulz
(taken from Encyclopedia Dramatica [use google] that's right, GW has it's own page on Encyclopedia Dramatica)
You made my day by just pointing me back to that message. Oh, the joy of GW community!

fenix

fenix

Major-General Awesome

Join Date: Aug 2005

Aussie Trolling Crew HQ - Event Organiser and IRC Tiger

Ex Talionis [Law], Trinity of the Ascended [ToA] ????????????????&#

W/

Quote:
Originally Posted by jamal555 View Post
also every item in the game has an unique id in the database... so they know your crystalline is just yours... and it can be tracked thru all the trades and accounts... and u cannot dupe it or database will crash or become corrupt...
Totally incorrect.

The reason duping was able to be 'traced' and bans handed out to everyone who duped, was because when you duped an item, it made an EXACT copy of it. That meant that there were two items with the same ID on ANet's servers, which meant they could trace which items had been duped.