Emailing Support - Why are we doing it?

Unless you can pull out some evidence that proves your innocent, which considering the case is nigh impossibile, i highly doubt any accounts will be un-banned. Until then i fully expect that you will get automated replies, until either you A) give them some evidence or B) write in sooooo many times, that they tell you to stop or give in.

You've already been found and caught cheating in some manner, which is speculated that the graphics.dll injection is main cause. Its not their duty to explain or show how they caught you. Plus they've already said that they can't tell us how because it'll get leaked to the public and they don't want the hacks to find new ways around it.

Then,that guy that said A-net just did it to "please the mindless masses"has a point. You disagreed with him...(I think)

yes i did and couple of my friends we all got same responses

If this is true,I'm not buying GW2.Never.

Quite the opposite actually, I think it was about scaring the "mindless" few who would be tempted to cheat! So yes, I do disagree with him. The Use of Dhuum to carry out the "executions" was the most dramatic, game related way to draw attention to the clear message that was being sent, Cheat and you get burned!

which if true, further shows a lack of proper decision making as it is now having an ill-effect on the non-botting community...

You sent in a request saying "My account was banned, but I didn't bot at all! Can you check to see if it was a mistake?" or something similar, and they sent you the canned response that you botted and they have evidence?

If that is true, then Regina has some splaining to do as well as some support ass to be kicking.

that or the botting community has swamped their resources and this is THEIR fault

no one is writing to support to say "good job!" - so, it can be reasonably assumed by support that EVERY ban-related email is writing to attempt to get thier account unbanned. They arent interested in doing that, so you get an auto-response. Its not unreasonable.

Who let it get to this point? Who's in control of the game and servers?

no my friend got banned so i wrote them to try help him out and i got same replies as those who got banned

That's like saying that DDoSers aren't at fault because the company they are DDoS'ing let it get that way.

Retarded self delusion.


Then you don't count.

I'm talking about those who never botted at all and are clean sent in a request saying they their account (That is not banned) got banned asking if they would investigate.

If THAT garners the canned response then there's something wrong.

well, until you invent viable time travel, your going to have accept that they did it NOW. My suggestion is try not to vilify Anet for taking action at all, they could have just said screw it and focused solely on GW2, but they acted.

If the company found out about the issue but let it continue for a long period of time without taking the proper steps to stop it as quickly as possible... who's fault is it then?

Good question, why are people emailing support when they know they cheated?

How many innocent players can be chocked up to all out denial or attempting to save face for their "friends", how many of those "friends" are naive as hell and really think they're online acquaintance didn't cheat.

Probably all of them, I may sound naive myself but it's more like jaded at a gaming generation that thrives on exploits and cheats.

As far as I know the first response from ncsoft was always an automated message.

It would be the fault of the lawbreakers.

Some sites don't invest in anti-ddos. Why? It costs money and you can usually simply wait out a DDoS.

So a company can "do nothing" and still end out ahead. It's STILL the fault of the criminals.

Which is how they sweep miss-mangement under the rug.. lets get the light off of us for not taking the proper action... and make it all about the evil which took advantage of us... well played... apparently it worked... for some....

That one wasn't the first (for me atleast) but the 4th message.

You're funny... You don't seem to realize that it is quite possible for there to be two wrongs happening at the same time... While yes, there could be one wrong which is started by the bad guys... but the response (or lack there of) by the victim can quite easily turn into a wrong as well...