Emailing Support - Why are we doing it? - Guild Wars Guru archive powered by Guild Wars Legacy

Zarion Silverarrow

Lion's Arch Merchant

Join Date: Jul 2008

Puerto Rico

The Annunaki Interventionists

P/W

29 May 2010 at 03:06 - 81

Quote:

Originally Posted by Sir Cusfreak

just wow.
You cant seriously believe that the amount of "I didn't do it" or "it was only a LITTLE botting..." emails means ANYTHING besides there are a lot of people who want thier acccounts back...right? cause thats all it means. number of emails doesn't make right or wrong...

But the careless automated response sure does.

Its OFF"

Whether you boted,whether you boted but think you are innocent,whether you didn't do anything,etc.

If they are going to do that,then just add it in the window thingy were you are banned

"Don't contact us even if you are truly innocent. We have no time for you,to busy on GW2. Bye"

And as towhat the others are saying "Why waste gw2 resources on this?"....is it fair that if I botted on 2005 and got banned on 2005 I get attention from A-net,but if I got banned on 2010,nothing?

This coming from the guy everyone hated because he made an A-net love thread.

I still don't hate them,just don't like them as much.

Feathermoore Rep

Krytan Explorer

Join Date: Nov 2006

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Feathermoore Clan

R/Mo

29 May 2010 at 03:09 - 82

Quote:

Originally Posted by Imaginos

PeterNet

With the lack of care for customers why would anyone buy a new copy of GW? Or support GW2?

Because many new people will buy GW2, and there are many people who will never know because they don't visit message boards and it doesn't affect them. Banning almost 4k people (i'm sure more will come) is not that bad. Considering they were few left still playing (albeit by cheating), it suck for the population. But this will overlooked and unheard and ignored by many. Personally i dont see them losing that many customers over this.

Most of this is troll food and people complaining because they think things should always go the customers way. The fact really is that for a game that has been virtually hack free, this was handled very well and their response to support email is appropriate and they even explained why they are handling it this way.

Greed[Exs]

Ascalonian Squire

Join Date: May 2010

29 May 2010 at 03:15 - 83

I've seen several replies to this thread stating that they just don't have the manpower to look into and act on these false bans. That's no excuse. If you are prepared to ban 3'700 accounts, you'd better damn well be prepared to look into any mistakes that you have made and own up to them.

3'700 is a lot of accounts, and there is an almost guaranteed margin of error in their, to claim otherwise is naive and just plain stupid.

cormac ap dunn

Krytan Explorer

Join Date: Jul 2007

Mystic Empires III [xMEx]

Me/

29 May 2010 at 03:23 - 84

Quote:

Originally Posted by Zarion Silverarrow

Yea,and I think A-net is just to uptight to ever admit an error. They are having fun (Dhuum,Regina's posts,etc),mocking us with automated GTFO mails,and finding out they have a power over most of GW's players. Were they can say X person is a botter,and it is true,no matter what. Got a problem? no no NO! you are wrong period lalalalalallalalal....reminds me of peter from family guy

but you admitted you used a bot, there was no wrongful accusation. its admirable you admit you did it, but expect that changes nothing. i don't want to be a downer, and in your thread about your problem i posted something to maybe lift your spirits. that being said, this isn't a power trip from Anet, people who did something wrong, such as yourself, got banned, if they handed out temp bans i assure you, people would still cry foul and say it was unfair to them. my thoughts are, Anet banned those accounts for good, they stated that you could purchase new ones, and they encouraged you to submit to support and sent responses, not to answer your questions but as a polite gesture.

I Rogue Syndicate I

Ascalonian Squire

Join Date: Apr 2010

W/D

29 May 2010 at 03:25 - 85

Quote:

Originally Posted by cormac ap dunn

but you admitted you used a bot, there was no wrongful accusation. its admirable you admit you did it, but expect that changes nothing. i don't want to be a downer, and in your thread about your problem i posted something to maybe lift your spirits. that being said, this isn't a power trip from Anet, people who did something wrong, such as yourself, got banned, if they handed out temp bans i assure you, people would still cry foul and say it was unfair to them. my thoughts are, Anet banned those accounts for good, they stated that you could purchase new ones, and they encouraged you to submit to support and sent responses, not to answer your questions but as a polite gesture.

If they are going to just auto respond it is a rather shallow gesture....

in my opinion...

Zarion Silverarrow

Lion's Arch Merchant

Join Date: Jul 2008

Puerto Rico

The Annunaki Interventionists

P/W

29 May 2010 at 03:26 - 86

Quote:

Originally Posted by cormac ap dunn

but you admitted you used a bot, there was no wrongful accusation. its admirable you admit you did it, but expect that changes nothing. i don't want to be a downer, and in your thread about your problem i posted something to maybe lift your spirits. that being said, this isn't a power trip from Anet, people who did something wrong, such as yourself, got banned, if they handed out temp bans i assure you, people would still cry foul and say it was unfair to them. my thoughts are, Anet banned those accounts for good, they stated that you could purchase new ones, and they encouraged you to submit to support and sent responses, not to answer your questions but as a polite gesture.

I know,I never said I was wrongfully banned. I just think,due to my situation,I should be un-banned. I know you don't agree,A-net doesn't either,I don't blame them. But I still belive it,and so do some people.

fireflyry

Jungle Guide

Join Date: Jan 2007

New Zealand

A/D

29 May 2010 at 03:31 - 87

Go chill out for a week then try again.

It wouldn't surprise me to find out this is just a short term fix to filter out all the QQ, rage and players in denial spamming Anet since the ban.

Some of the expectations in this thread are beyond fantastical.

YunSooJin

Pyromaniac

Join Date: Aug 2005

Mo/W

29 May 2010 at 03:31 - 88

I hope ANET wasn't banning based on one-time dll injection, which is arguably completely harmless. Repeated use of a bot program would better signify less savory intentions.

Zarion Silverarrow

Lion's Arch Merchant

Join Date: Jul 2008

Puerto Rico

The Annunaki Interventionists

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29 May 2010 at 03:33 - 89

Quote:

Originally Posted by YunSooJin

I hope ANET wasn't banning based on one-time dll injection, which is arguably completely harmless. Repeated use of a bot program would better signify less savory intentions.

Yes they were,and sadly some people agree.

Sir Cusfreak

Krytan Explorer

Join Date: Nov 2007

In your backline

No Tags [NONE]

29 May 2010 at 03:36 - 90

--------------------------------------------------------------------------------

Quote:

I hope ANET wasn't banning based on one-time dll injection, which is arguably completely harmless. Repeated use of a bot program would better signify less savory intentions.

Why not? and what is this argument about completely harmless? because whatever it is, I dont buy it. Yes, One-Time is still wrong, still against the rules, and still rightfully bannable.
Do you think that someone could add in a 'ruptBot and go PvP and ruin a real player's match? once?
why would that be ok?

Zarion Silverarrow

Lion's Arch Merchant

Join Date: Jul 2008

Puerto Rico

The Annunaki Interventionists

P/W

29 May 2010 at 03:40 - 91

Quote:

Originally Posted by Sir Cusfreak

--------------------------------------------------------------------------------

Why not? and what is this argument about completely harmless? because whatever it is, I dont buy it. Yes, One-Time is still wrong, still against the rules, and still rightfully bannable.
Do you think that someone could add in a 'ruptBot and go PvP and ruin a real player's match? once?
why would that be ok?

Once again,the problem you are poiting out is not actually boting,but its effect.

You oppose to what I did,yet I walked around a town. Didn't affect anyone,hence (according to your idea) I should not be banned,yet you say I should be banned.

And once again,botter or not,the responses are not apropiate.

amaretto creme

Ascalonian Squire

Join Date: Oct 2008

PA

Drunken Devil Dawgs [USMC]

E/

29 May 2010 at 03:41 - 92

I honestly don't think anyone that is QQing about their auto response realizes how many support tickets they've gotten in the past 3 days JUST FOR THIS INCIDENT. You need to back off for a minute, realize that they have way too many people QQing about their accounts and why they got banned, and then you will understand the reason they HAVE to automate responses at this time. If they didn't, you wouldn't get a response for months, more than likely. Please, just wait until it dies down and if you REALLY think that they were at fault for improperly banning you, send in another support request... but you need to wait until the tickets being created about THIS ONE BANNING have died down or you are still just going to get an automated response. They have at least half of those 3,700+ accounts crying to them about how their account got banned, so just calm down.

cormac ap dunn

Krytan Explorer

Join Date: Jul 2007

Mystic Empires III [xMEx]

Me/

29 May 2010 at 03:46 - 93

Look, this thread is about emailing support, if the canned generic response truly bothers you, try to remember there is phone support. I agree, going to the lengthy rinse and repeat of 4 responses is a bit of a farce(it could honestly go down to just the last letter, it would save the drawn out hope they give you.) its better then a " you were banned, please move along we have better things to do". Hopefully, in the next week or so this will all be addressed by Anet one way or another. Until then, relax, and try to remember, its a weekend, this just happened, and though we love to think of Support as machine, there are real people on the other end of that support ticket or phoneline. Give them the time to deal with the staggering number of tickets they no doubt got. its too early to make a judgement call on them ignoring you.

Zarion Silverarrow

Lion's Arch Merchant

Join Date: Jul 2008

Puerto Rico

The Annunaki Interventionists

P/W

29 May 2010 at 03:56 - 94

*with nba announcer voice*

But the problem isn't really that we are getting automated responses,its the fact that it just says they won't further respond. Whether its true or not doesn't matter,ITS NOT A PROPER SUPPORT ANSWER!

If they can't answer,just.say.so.

amaretto creme

Ascalonian Squire

Join Date: Oct 2008

PA

Drunken Devil Dawgs [USMC]

E/

29 May 2010 at 03:57 - 95

Quote:

Originally Posted by Zarion Silverarrow

Once again,the problem you are poiting out is not actually boting,but its effect.

You oppose to what I did,yet I walked around a town. Didn't affect anyone,hence (according to your idea) I should not be banned,yet you say I should be banned.

And once again,botter or not,the responses are not apropiate.

Of course you should be banned. Whether or not you used it maliciously or not, the program itself (as you have stated in other posts) were used to give you an advantage (make you richer in game) without you being at the computer. Whether or not you intended to use it or not AFTER the fact, you still downloaded it and put on your computer AND ran it (even for less than 5 minutes). I'm sorry, that show intent to use a bot even if it's just for a brief moment. The fact that you even ran it in game, whether or not you stopped it before or after you started farming, doesn't matter. They do not allow you to use bots, and you botted. End of story. All I have to say is, next time, don't give in to any urges of such, or peer pressure (if that's what it was). Stay clean.

And also, they say that so those that KNOW they're guilty of botting won't attempt to respond anymore after it. Those that are not guilty will still probably try if they care enough to, because they probably have a brain and understand that support is swamped right now.

fireflyry

Jungle Guide

Join Date: Jan 2007

New Zealand

A/D

29 May 2010 at 03:59 - 96

Quote:

Originally Posted by cormac ap dunn

its too early to make a judgement call on them ignoring you.

My thoughts exactly.

Heck they probably dropped the ban then went to Tijuana for the weekend just to avoid pointless botter rage and overflowing inboxes of abuse.

If persistence and patience don't pay off then I'll certainly see the validity and be as equally concerned.

Perkunas

Jungle Guide

Join Date: Aug 2006

In my own little world, looking at yours

Only Us[NotU]

E/

29 May 2010 at 03:59 - 97

Virtually every time you send an email, resume, or any correspondence to any business, you get an auto response indicating your message was received. In the case of several such communications, they will be sorted by subject, then perhaps another auto response written for those subjects. This way, they, the business can more quickly get to the "important" communications.

Now in the case of ANet, they auto respond all support tickets. I am sure they are being swamped right now, by the innocent as well as the guilty. Eventually the ones that know they were guilty, will stop trying, while the innocent will be less likely to quit trying. These will be the ones that will more than likely be reviewed.

If you are sure you are innocent, keep trying.

snaek

Forge Runner

Join Date: Mar 2006

N/

29 May 2010 at 04:00 - 98

Quote:

Originally Posted by greed[exs]

you'd better damn well be prepared to look into any mistakes that you have made and own up to them.

anet own up to mistakes? ha...good one.

Zarion Silverarrow

Lion's Arch Merchant

Join Date: Jul 2008

Puerto Rico

The Annunaki Interventionists

P/W

29 May 2010 at 04:01 - 99

Quote:

Originally Posted by amaretto creme

Of course you should be banned. Whether or not you used it maliciously or not, the program itself (as you have stated in other posts) were used to give you an advantage (make you richer in game) without you being at the computer. Whether or not you intended to use it or not AFTER the fact, you still downloaded it and put on your computer AND ran it (even for less than 5 minutes). I'm sorry, that show intent to use a bot even if it's just for a brief moment. The fact that you even ran it in game, whether or not you stopped it before or after you started farming, doesn't matter. They do not allow you to use bots, and you botted. End of story. All I have to say is, next time, don't give in to any urges of such, or peer pressure (if that's what it was). Stay clean.

And also, they say that so those that KNOW they're guilty of botting won't attempt to respond anymore after it. Those that are not guilty will still probably try if they care enough to, because they probably have a brain and understand that support is swamped right now.

Gwad the cycle keeps going...I know the ban was rightfull. I just think I should be unbanned given my situation...Whether A-net disagrees or any of you disagree is irrelevant,I still think so and will defend my idea.

Feathermoore Rep

Krytan Explorer

Join Date: Nov 2006

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Feathermoore Clan

R/Mo

29 May 2010 at 04:05 - 100

Quote:

Originally Posted by I Rogue Syndicate I

If they are going to just auto respond it is a rather shallow gesture....

in my opinion...

why? they've already said that they won't answer how they found out the people were hacking.

Everyone of the email/question threads have been like I am banned, but I didn't use any programs, why am i banned.

They obviously don't won't to discuss the details so they can prevent workarounds from happening for as long as possible.

They have proof, told us they had the proof, and told us why they can't share it. They've also told us why the people were banned (in basic form) and have warned about third-party programs, and have stated again their stance on third-party programs. It just no tolerance for the use of the hacks.

So i think the auto-replies are appropriate. I'm sure if you started asking the right questions, you get information related to your case, just not the exact evidence. Time, date, IP all that information would be the most useful to those claiming, "But i didn't bot i swear!" Maybe even slightly more usefull than how they caught you if your really innocent.

amaretto creme

Ascalonian Squire

Join Date: Oct 2008

PA

Drunken Devil Dawgs [USMC]

E/

29 May 2010 at 04:07 - 101

Defend all you like, but I can tell you right now, you openly admitted to being a botter (especially that you were using a bot to benefit you in game with valued items), even if it was for less than 5 minutes. You will not be unbanned. It doesn't matter the time frame. It matters the fact that you had the program installed and running, and that is what they look at. Not what you DO on it. I honestly don't think you're understanding what people are trying to tell you. IT doesn't matter how long/what you did on it! It matters that you used it! End of story! Once again, don't fall victim to temptation of greater wealth again. Especially in a video game that you apparently like playing a lot. You only have yourself to blame for this, and by your responses it seems like you already know that, so why can't you ACCEPT it?

Sir Cusfreak

Krytan Explorer

Join Date: Nov 2007

In your backline

No Tags [NONE]

29 May 2010 at 04:08 - 102

Quote:

Once again,the problem you are poiting out is not actually boting,but its effect.

You oppose to what I did,yet I walked around a town. Didn't affect anyone,hence (according to your idea) I should not be banned,yet you say I should be banned.

And once again,botter or not,the responses are not apropiate.

I never said anything like 'if it didnt affect anyone its ok' - thats not how I feel. I support, 100%, a permaban for the drunkbot as much as I do the 'ruptbot and farmbots.

You downloaded and installed it. you may not have EVER used it...but that sounds hinkey. Maybe its true, maybe not. But if it is, then you need to accept the fact that you are a victim of your own incredibly bad judgment.

But I personally dont think it's ok, I dont think you had good intentions when you did it, and if you chickened out between downloading, installing and using it, then I'm glad you had a change of heart. *IF* that's true, and I won't lie, I have my doubts, but if so, then I feel like youre on the extreme end of the spectrum, but I still support the decision to keep EVERY altered file OUT with no exceptions whatsoever.

Thems the breaks. Dont install bots on games you like, its easy to avoid, and it's common sense.

Erys Vasburg

[Domination Henchman]

Join Date: Feb 2007

Echovald Forest

House Vasburg

Me/

29 May 2010 at 04:12 - 103

Again, I would like to reiterate to everyone posting that this is not about automated responses being used to handle this situation. This is about automated responses being used to completely shut out anyone who tries to get support on this matter, after they have been directed to seek support by employees of ArenaNet and NCSoft. There is a distinct difference between using automated replies to get more information from a ticket holder and using automated replies to tell ticket holders to bugger off.

Quote:

Originally Posted by Perkunas

If you are sure you are innocent, keep trying.

Please review the following quote, taken from the end of the fourth automated response being sent to all users emailing support regarding these bans:

Quote:

Subsequent communication about this matter will be closed without response.

For those that were banned, in err or otherwise, there are no more tries. I imagine phone calls will be met with a recording of some sort stating much the same as the ticket responses. I'm quite glad I'm not in the position of needing to find out about that one personally.

amaretto creme

Ascalonian Squire

Join Date: Oct 2008

PA

Drunken Devil Dawgs [USMC]

E/

29 May 2010 at 04:17 - 104

Let me quote myself...

Quote:

Originally Posted by amaretto creme

And also, they say that so those that KNOW they're guilty of botting won't attempt to respond anymore after it. Those that are not guilty will still probably try if they care enough to, because they probably have a brain and understand that support is swamped right now.

Wording like that has always been a scare tactic to stop those that aren't innocent from attempting anything further, and the longer it takes for those people to shut up, the longer it will take for those who really are innocent to get their requests heard and dealt with.

Davros Uitar

Wilds Pathfinder

Join Date: Jan 2006

Fool Wolves

W/Mo

29 May 2010 at 04:18 - 105

Quote:

Originally Posted by Schnellburg

What is unfair is that they say all 3rd party programs are against the Eula, but then go back and say some are. There shouldn't be any grey area at all. Either they are all against the Eula or they all are not.

You have your disctinction provided by Anet. If the program plays the game for you and gives you material advantage it will get a ban. You are so wrong with your statement above, and the sheep who quoted you with a QFT can't see that either.

I Rogue Syndicate I

Ascalonian Squire

Join Date: Apr 2010

W/D

29 May 2010 at 04:21 - 106

Quote:

Originally Posted by Feathermoore Rep

why? they've already said that they won't answer how they found out the people were hacking.

Everyone of the email/question threads have been like I am banned, but I didn't use any programs, why am i banned.

They obviously don't won't to discuss the details so they can prevent workarounds from happening for as long as possible.

They have proof, told us they had the proof, and told us why they can't share it. They've also told us why the people were banned (in basic form) and have warned about third-party programs, and have stated again their stance on third-party programs. It just no tolerance for the use of the hacks.

So i think the auto-replies are appropriate. I'm sure if you started asking the right questions, you get information related to your case, just not the exact evidence. Time, date, IP all that information would be the most useful to those claiming, "But i didn't bot i swear!" Maybe even slightly more usefull than how they caught you if your really innocent.

I'm assuming this isn't directed at me specifically but in case it is.. I have not been banned and have no reason to be banned as I have not broken any rules... I'm just hear voicing my opinion on how I think this whole situation was handled poorly from a business stand point... especially from a customer service/support stand point.

I also have a lot of empathy for the innocent gamers who have been swept up in this mess and are now being run through loops because it is being handled poorly...

I'm not here for any other reason than that... I have not said one time that botters should not be banned... I just think it could have been done a better more proactive way... from the beginning...

shoyon456

Desert Nomad

Join Date: Jul 2006

D/

29 May 2010 at 04:32 - 107

Quote:

Originally Posted by Erys Vasburg

They should not be identical, because each case is different.

Actually a lot of these cases boil down to two things: match manipulation and botting. If you did either, whether you remember or not, you deserve the same answer as everyone else who did the same. You're not special.

Quote:

Originally Posted by Erys Vasburg

(for example, it is hardly fair to give these responses to someone asking about their account possibly being compromised, but that is exactly what has happened in at least one case),

Nice, only when they actually ban the accounts for botting is when people decide to come forth and say their account was compromised. Seems a little too convenient to me.

Again, I'm sure innocent people got caught in it. But just because a guildie/friend swears he never did anything illicit, doesn't mean he didn't. Hell, they probably don't even know that botting and such was bannable, which is why they claim innocence. That too is their fault, its their responsibility to read the EULA.

We don't know the timeframe Anet swept, but it was obviously a VERY large one. This is good because it means punishment is retroactive and finally people are being dealt what they deserve. It's bad because people probably didn't even remember when they did what they did, and it was probably so insignificant to them that it slipped their minds.

Then we have the people who even admit to botting, but then say "oh hey, I only did it for 5 mins compared to this lifelong botter." Rationalizing isn't going to work now, you guys broke the EULA, you pay the price. Anet hath no mercy.

jazilla

Desert Nomad

Join Date: Aug 2006

Guernsey Milking Coalition[MiLk]

E/Me

29 May 2010 at 05:28 - 108

It's just like prison. Everyone there was framed too. The comedy of it all is the number of people that claim innocence. ANET didn't just go after people wily nilly.

Ka Tet

Krytan Explorer

Join Date: Nov 2006

Pita Bread And Scud Missiles Ai[iiii]

29 May 2010 at 05:48 - 109

Quote:

Originally Posted by cormac ap dunn

From a support standpoint yes, but i think it was done to send a deliberate VERY public message; Don't break the rules! From that aspect, it was spot on! Would-be cheaters are now certain of what happens,and i think that was the point really!

It was done to make a big flashy show of it and attempt to regain the love of the community.

cormac ap dunn

Krytan Explorer

Join Date: Jul 2007

Mystic Empires III [xMEx]

Me/

29 May 2010 at 05:56 - 110

Quote:

Originally Posted by tha walkin dude

It was done to make a big flashy show of it and attempt to regain the love of the community.

you don't think it did both? sure it was a spectacle and for what its worth, a rather original way to ban someone. and why not? it added a fun aspect to an otherwise grim task.

Ka Tet

Krytan Explorer

Join Date: Nov 2006

Pita Bread And Scud Missiles Ai[iiii]

29 May 2010 at 06:45 - 111

After looking at quite a few of these threads, there's a number of hardliners who could really learn a lot from taking an unrighteous ban. There are a lot of posters who would do well to read the crucible, then do some reading on Joseph McCarthy.

StormX

Krytan Explorer

Join Date: Nov 2005

E/Mo

29 May 2010 at 06:48 - 112

Quote:

Originally Posted by Zarion Silverarrow

But the careless automated response sure does.

Its OFF"

Whether you boted,whether you boted but think you are innocent,whether you didn't do anything,etc.

If they are going to do that,then just add it in the window thingy were you are banned

"Don't contact us even if you are truly innocent. We have no time for you,to busy on GW2. Bye"

And as towhat the others are saying "Why waste gw2 resources on this?"....is it fair that if I botted on 2005 and got banned on 2005 I get attention from A-net,but if I got banned on 2010,nothing?

This coming from the guy everyone hated because he made an A-net love thread.

I still don't hate them,just don't like them as much.

What I don't understand is WHY the hell you continue going on and on as though you are completely innocent when you are not? You admitted to d/ling and running what...at least 2 bots, depending on whichever version of your story you happen to be telling. That's enough grounds for a ban.

It's a slippery slope, first you say you botted for 5 minutes so you should be unbanned. What next? I'm sure the person who botted for 30 minutes, one hour, 2 hrs and so on wants to be unbanned too. Anet is not going to check whether you botted for xxx minutes or xxx months, anyone who downloaded the bot is guilty by definition. End of story. So PLEASE just STOP. I suggest you learn your lesson and move on, but you're probably too obtuse to realize that, sad case.

If there are people who are genuinely innocent they should and must be unbanned, but it's hard to tell them from the masses of real offenders who are telling the same tale. If you really are that insistent then take it up with anet, but then you'd just be wasting everyone's time and resources which could be better spent helping those who were unjustly banned.

dancing gnome

Krytan Explorer

Join Date: May 2006

House of Wandering Souls

R/Rt

29 May 2010 at 06:52 - 113

Quote:

Originally Posted by cormac ap dunn

From a support standpoint yes, but i think it was done to send a deliberate VERY public message; Don't break the rules! From that aspect, it was spot on! Would-be cheaters are now certain of what happens,and i think that was the point really!

I think more cheaters were created because they waited so long.

shoyon456

Desert Nomad

Join Date: Jul 2006

D/

29 May 2010 at 07:17 - 114

Quote:

Originally Posted by tha walkin dude

After looking at quite a few of these threads, there's a number of hardliners who could really learn a lot from taking an unrighteous ban. There are a lot of posters who would do well to read the crucible, then do some reading on Joseph McCarthy.

I don't think Anet is at all behaving like Abigail. Anet is more like a vengeful ex wife than a jealous teenage girl.

Anet didn't just start banning people for the hell of it. A lot of people on the forums here have even admitted they did bot. Others probably downloaded something unknowingly with an unoriginal texmod/other mod. Id say a good 95% of the people (see people not accounts) are guilty at worst. And unlike McCarthy, Anet has game records that can be rechecked. No you can't see them, because it would give botters a heads up, but they do exist.

cormac ap dunn

Krytan Explorer

Join Date: Jul 2007

Mystic Empires III [xMEx]

Me/

29 May 2010 at 07:19 - 115

Quote:

Originally Posted by dancing gnome

I think more cheaters were created because they waited so long.

so again personal responsibility has nothing to do with this? sure why not, thats a good reason for any act of wrongdoing... on topic since most of the common trolling seems to be of a philosophical nature... the phone in question i had earlier, anyone tried that method? any responses?

Nerel

Jungle Guide

Join Date: Jun 2008

Australia, what you want my home address?

[CAT]

Mo/

29 May 2010 at 07:30 - 116

Quote:

Originally Posted by dancing gnome

I think more cheaters were created because they waited so long.

The rules about botting were there from the start, no matter how lax you think Anet/NCsoft was in enforcing them you are still choosing to violate the rules with full knowledge of the consequences should they take action.

In short, if you CHOSE to bot you're a cheat by your own choosing, nobody made you cheat.

I'm not a murderer either, but if there aren't any cops around I guess I could kill people and claim that the police made me do it

Grow a spine, get some integrity and stop blaming other people.

Move Down

Ascalonian Squire

Join Date: Jul 2005

W/Mo

29 May 2010 at 07:32 - 117

I had all the same responses from support too last couple of months about my ban.
They really dont care that some innocent people get banned too.
Unbanning those will only proof they suck.

cormac ap dunn

Krytan Explorer

Join Date: Jul 2007

Mystic Empires III [xMEx]

Me/

29 May 2010 at 07:47 - 118

Quote:

Originally Posted by Move Down

I had all the same responses from support too last couple of months about my ban.
They really dont care that some innocent people get banned too.
Unbanning those will only proof they suck.

probably best if you not jump on the bandwagon of the wrongly accused

I am certain that if we give this longer then this weekend for some resolution, perhaps support can catch up, not sure how much more we can expand on this topic, as everything relevant has been touched on, and only time will tell.

Nerel

Jungle Guide

Join Date: Jun 2008

Australia, what you want my home address?

[CAT]

Mo/

29 May 2010 at 08:10 - 119

Quote:

Originally Posted by Move Down

I had all the same responses from support too last couple of months about my ban.
They really dont care that some innocent people get banned too.
Unbanning those will only proof they suck.

I was permabanned ages ago, I was caught up in a bot sweep and banned as a botter...

Fortunately for me, I had never used a bot... I contacted support, told them that they were mistaken as I had NEVER used a bot or anything of the type... they said they'd go over the server logs and check it out for me. I was unbanned by the polite and helpful support staff in no time.

I have first hand experience that they DO care about innocent people mistakenly caught up in these bot sweeps.

Gill Halendt

Desert Nomad

Join Date: Mar 2008

29 May 2010 at 08:20 - 120

Quote:

Originally Posted by Nerel

I have first hand experience that they DO care about innocent people mistakenly caught up in these bot sweeps.

This.

Just, people, PLEASE don't expect a swift solution in a matter of a few hours. There's probably thousand of people like you appealing for the same reason and Support is likely flooded.

Automated responses and some delay are perfectly reasonable to me. Just bear with it and keep trying if you really feel unjusticed, they'll get there eventually.