Iuris
| Frankly my dear,maybe the point is that I don't care what you say,I'l keep posting and mailing. I moved on long ago. GW was just a hobby for me,if I don't get my account so be it,but I will keep insisting. Anything you say to me is irrelevant. I.Will.Keep.Insisting. |
Emunator
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I am asking for an examination of my account. I did just get banned for botting. I really wonder how that can happen. I became less and less active in playing the game, just the last couple of days i came back a little bit more because of all the updates in kryta. I never play pvp so i dont need to bot there. And i dont even farm that often, i am not rich and happy with what i have. |
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Just to give some extra information. I only was using texmod that i downloaded by using the link on the wiki page. |
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Hello, Your Guild Wars account has been closed for botting and/or the use of a third-party program. We want you to know that we take great care when analyzing accounts prior to termination. For additional information on the User Agreement and Rules of Conduct, please visit the links below: http://www.guildwars.com/support/leg...sofconduct.php http://www.guildwars.com/support/leg...-agreement.php Regards, GM Ethan The Guild Wars Support Team |
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Sorry to say that was not what i asked, please escalate my problem. I have never botted in guild wars, i only used texmod for my exploration title. I dont do raptor farms, i dont pvp so i really wouldnt see any need to bot at all. Reading on guildwarsguru learned me that texmod is allowed and i shouldnt have been banned for that. |
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Hello Eric, Due to the third-party program violations committed by this account, it will remain closed. We will not accept appeals in cases such as this because of the depth of the analysis prior to the block. Please keep in mind that Guild Wars is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld and we will take all necessary actions to protect the Guild Wars community and to assure that players are abiding by our User Agreement and Rules of Conduct. Regards, GM Merrick The Guild Wars Support Team |
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Like i said texmod is allowed, that is the 3rd party application i am using. I will ask Gaile to look into this too, i never botted or will bot in the future. |
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Hello Eric, Thank you for contacting the Guild Wars Support Team. I am escalating your ticket to our Guild Wars senior staff members to assist you further. Once they have reviewed your question, one of them will contact you as soon as possible. Regards, GM Erick The Guild Wars Support Team |
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Hello, I understand that you have concerns about the termination of your Guild Wars account. I would like to provide you with additional information that may be of assistance as you review your individual situation: The accounts that were terminated on May 26th used a disallowed third-party program at some time in the past. That doesn’t mean the program was used within the last few days or even within the last few weeks, because the scope of our bot detection efforts extended over a long period of time. So any of the 3,700 accounts that were closed may have used a forbidden third-party program this week, last week, or even a few months ago. Some people may have installed and uninstalled a forbidden program a while ago, thinking it would not be detected. Obviously that wasn’t the case. Others may share a computer and not realize that someone else added a bot program to their system. And still others may not realize that the program that they were told was “harmless” or even “approved by ArenaNet” is actually a cheat program. Some players have said they believe that their account was terminated because they used certain third-party programs such as TexMod or Guild Wars Multi-Client. We do not action the accounts of people who use these programs because in their original form they do not give players an inherent gameplay advantage. That has been true in the past; that remains true today. But the accounts that were terminated were not using such programs. Either the players involved were knowingly using cheat programs, or they were using what they thought were benign programs that had been altered, turning them from acceptable to unacceptable. Please keep in mind that ArenaNet and NCsoft do not “approve” third-party programs. We know that we cannot ensure the integrity of programs that we did not create. So while we do not take action on the users of programs that are known to not give a player any gameplay advantages, establishing the integrity of any third-party program falls to the individual user. I hope that this additional information is helpful to you. Please note that this is the final communication we will be giving in response to this appeal. Subsequent communication about this matter will be closed without response. Take care, Lead GM Oghma The Guild Wars Support Team |
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Then please let me explain and ask you to review my account. I dont play pvp like you can see on my account, i might have played that a few times in the past, but never enough for me to ever need to bot or use a third party application there. I dont do stuff like raptor farming and i have been looking into bot after i got banned. The bots i found where interupt bots, raptor farming bots. I use a monk as main profession so interupt bot doesnt seem usefull at all. My Elementalist and Warrior have never been in Ratasum, so the raptor farming bot would be of no use. Now please tell me what i did wrong, this is the second time i am banned. The first time i was banned because i got hacked by a gold seller. (Well that was what you people told me and you guys resolved it for me) Now i am banned for a third party application i know nothing about. Like you said i shouldnt have been banned for texmod. Now please tell me why i am banned, i have not been playing guild wars much lately and was just returning because of the kryta updates that where done. I am playing this game for 4 years now and i would really dislike to miss my titles and other stuff i managed to get. My account might hold less then 20K in gold and 1 ecto or less. So please help me. |
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Van: Gaile Gray [mailto:[email protected]] Namens Support Liaison Verzonden: zaterdag 29 mei 2010 7:35 Aan: Emunator Onderwerp: RE: Banned [Incident: 100527-001169] Hello Eric, I am sorry, but I do not have the resources to review these situations. I cannot say what cause the account to be blocked, but I suspect that the third-party program that you downloaded contained elements that were outside the original benign components. (It doesn’t matter what link you followed, links are redirected all the time, and code is changed from benign to bad with unfortunate frequency.) As the team mentioned that is why there is a risk with the use of any third-party program, and removing or addressing those risks it is not something that we can do. I have asked for another view of the situation, but I must tell you that after the several careful reviews, I don’t know that my request will cause any change in the final outcome. Thank you for understanding. Sincerely yours, Gaile Gray Support Liaison ArenaNet |
Femmefatal
| but guildies did, and they had not botted. |
Iuris
Emunator
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Originally Posted by Iuris
Actually, no. Anet has made clear they won't give out evidence of violations to those banned, so your request has long been denied. Your account is gone. Unless Gaile prevails, and even then, it's just a possiblity of a review. And reviews rarely find mistakes.
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Kashrlyyk
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Originally Posted by Nerel
I was permabanned ages ago, I was caught up in a bot sweep and banned as a botter...
Fortunately for me, I had never used a bot... I contacted support, told them that they were mistaken as I had NEVER used a bot or anything of the type... they said they'd go over the server logs and check it out for me. I was unbanned by the polite and helpful support staff in no time. I have first hand experience that they DO care about innocent people mistakenly caught up in these bot sweeps. |
Gill Halendt
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Originally Posted by Kashrlyyk
NO, you have proof that BACK THEN at least ONE member of the support team cared about innocent people. But NOW that may be different and reading that last automated response I very much doubt you would have gotten your account back NOWADAYS!
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HellScreamS
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Originally Posted by Kumu Honua
You sent in a request saying "My account was banned, but I didn't bot at all! Can you check to see if it was a mistake?" or something similar, and they sent you the canned response that you botted and they have evidence?
If that is true, then Regina has some splaining to do as well as some support ass to be kicking. |
KiyaKoreena
Lolwut1337
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Originally Posted by KiyaKoreena
@ Emunator. After a few communications you bring up that your account had been banned before for being hacked by a gold seller but you got your account returned. The records probably show bot activity on the account because the gold seller probably used a bot while they had access. IMHO, THAT activity is what has been detected and why your account was nailed. Maybe stress that instead of saying you never used anything but the tolerated programs?
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Motoko
Sir Cusfreak
Motoko
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Originally Posted by Sir Cusfreak
To the people complaining about the autoresponse: lemme ask you in all seriousness. OTHER THAN "here's your account back"
what would you have Support tell you? They are telling you *nicely* to F*c* Off. That's better than telling you rudely and plainly. They could say things like "go away now." and say it in those simple terms. They could say "we're Busy now" but that isnt helping anyone and when they get un-busy the answer is the same, so why prolong the ineveitable? why make you wait to hear the cold hard fact? it aint gonna happen, so lets just say so. |
maxxfury
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Originally Posted by Emunator
snip.
So now all i can do is just wait again. |
Lanier
Move Down
mlandry
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Originally Posted by Lolwut1337
OMG YES , WTF YES, YES , YES, YES ! I'm 10000000% sure that's my case too. I was wondering what could've happened , because I've only used TexMod like twice , and my account has also been hacked and after that - restored by A-net. I keep the conversations, I'm 100000000000% sure that's it, can't be nothing else.
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amaretto creme
Tullzinski
Iuris
Ka Tet
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Originally Posted by shoyon456
I don't think Anet is at all behaving like Abigail. Anet is more like a vengeful ex wife than a jealous teenage girl.
Anet didn't just start banning people for the hell of it. A lot of people on the forums here have even admitted they did bot. Others probably downloaded something unknowingly with an unoriginal texmod/other mod. Id say a good 95% of the people (see people not accounts) are guilty at worst. And unlike McCarthy, Anet has game records that can be rechecked. No you can't see them, because it would give botters a heads up, but they do exist. |
Zarion Silverarrow
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Originally Posted by Tullzinski
Bah, botters do not even deserve a canned response from ANET, I hope they stop wasting time and money on responding to botters.
Perhaps if people would not have put themselves in this position in the first place they would not have to email support. Imagine that! All this talk about about "ANET had to make some mistakes in banning people is the same crap I have all heard since Diablo. Get it out of your system and then move on, just do everyone a favor and do not move on to GW2. Looking forward to more bans!!!! |
Ka Tet
Feathermoore Rep
Faer
Ka Tet
Zarion Silverarrow
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Originally Posted by Feathermoore Rep
How do you personally know its IMPOSSIBLE to ban 3700 accounts without an error?? Nothings impossible my friend, just very very improbable.
PB bans that number daily (if not guaranteed weekly). |
cormac ap dunn
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Originally Posted by tha walkin dude
As a vigilant consumer, I did a little digging for those who were banned by GW.
Try the Better Business Bureau, this is the specific office which will handle NCSoft- directed complaints, http://austin.bbb.org/ Their website is very easy to use. I hope this helps. |
snaek
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Originally Posted by zarion silverarrow
There is mistakes,though this is not A-net's fault.
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JR
Emunator
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Just some extra information, my account did get hacked once by a gold trader, might their been botted by that gold seller on my account ? That could explain a lot too. |
cormac ap dunn
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Originally Posted by Emunator
Thanks for the replies people, just added the following to my ticket
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amaretto creme
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Originally Posted by cormac ap dunn
I hope this helps resolve your case if this is in fact what happened, however, i have a feeling upon seeing this, those who were guilty will attempt the same route, remember folks, they have records, further deluding yourselves into thinking that a lie is a solution will only exaggerate your problems. If you used a bot expect this ban will stick. If for some reason Anet didn't already double check to see that in the times that you reported you were hacked and resolved the issue , these botting incidents occurred, then i think they would be more then willing to reverse said ban. One would think that IF that were the case there are clear records of both a different IP being used, a report from a player, a response from support and a clear trail of evidence to follow. To those that believe this is a loophole however, you may find yourselves sadly mistaken
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Tullzinski
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Originally Posted by Zarion Silverarrow
What if there are innocents,and there are.
Not me,I boted,but there are those that did nothing and got banned. But sure,you and people like you keep beliving that. A-net makes no mistakes. |
Nerel
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Originally Posted by Emunator
Thanks for the replies people, just added the following to my ticket
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Motoko
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Originally Posted by Tullzinski
All those innocent people are just flooding all the boards about how they were unjustly banned. Like I said before this is old hat seen this whole scene on a much larger scale when all the bans on Dialbo happened, all the same arguements/protests/denials. Too funny!!!
Bring on more bans ANET!!! |
amaretto creme
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Originally Posted by Nerel
Maybe update your ticket with the relevant dates for when your account was compromised, and the original support ticket number (from back then) if you still have them.
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cormac ap dunn
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Originally Posted by Gladiator Motoko
I'm just waiting for one of you dumbasses who are laughing at the other wrongly banned people to then get banned.
Seriously. Keep it up. Karma hits hard buddy. And he doesn't use KY jelly. |
Tullzinski
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Originally Posted by Gladiator Motoko
I'm just waiting for one of you dumbasses who are laughing at the other wrongly banned people to then get banned.
Seriously. Keep it up. Karma hits hard buddy. And he doesn't use KY jelly. |
Zarion Silverarrow
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Originally Posted by Tullzinski
Won't happen! Anyway I have a long history of reporting bots not using them.
If you are wrongly banned take it up with support. You and Mr. Karma can keep waiting, I do not have to worry about it, my accounts are clean. I learned my lesson many many years ago with Diablo. |
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Originally Posted by Tullzinski
I learned my lesson many many years ago with Diablo. |