Planned Outage - August 11, 2010

w00t!

Wilds Pathfinder

Join Date: Aug 2005

Sorrow's Furnace Hot Tub

RoS

Mo/Me

Quote:
Originally Posted by Killed u man View Post
No company is honest. Unless a non-profit organisation, but other than that the general rule of the thumb is: if there's money involved, people will do anything to get as much of it as possible.

As a matter of fact, part of a PR's job is to either hide, bend or break the truth so that you try and keep the masses quiet/pleased/informed.

Not saying Anet is a company trying to steal our money (altough with banned acounts, they have been known to steal people's money after they got banned by allowing them to make a new acount, only to ban it a few hours later), but they're still a company trying to make money.
If they had to choose between making money, or keeping loyal to their community, they will choose for the money. They have shown this time and time again.
OMG! I just noticed that BOTH Anet and Costco's websites are down at the same time. Very suspicious, and surely not a coincidence. Clear evidence that Anet is adopting the Costco retail model, and is just out to make money.

Killed u man

Forge Runner

Join Date: Feb 2006

Tullzinski:

The fact that people are corrupt and money obsessed doesn't invalidate my arguement.

My point was that Anet is a company trying to make money. And unless a company is non-profit organized, it "only" cares about profit. Obviously customer satisfaction is something alot of companies thrive for, but the reason why they want is, is to make more profit. (happy customers = more profit)

But I'm sorry, you guys are right:

Anet is a loving company, that has customers service that will come tuck you in at night, and even make you a nice coco before you go to bed. They will give you a sweet, warm kiss on your cheek as they slowly put the warm bed cheet over your sleepy body. Then they will slowly walk out of the room, gently looking at you, hoping you'll have a nice dream, and that you love them as much as they love you. All that's left for them to do now, is to go downstairs, and start working on a 7 course breakfast prepared with the best of ingredients and alot of love.

God bless Anet, may they live forever!



If you want to live under the illusion companies don't care about profit, but rather about their customers, go ahead. However, anyone with the least bit of education and common sense knows how the world works.

If Anet is moving their servers, it's not because they want to provide a better service for us, it's because they can save more money.

Now, I'm not saying that the server quality will be shit afterwards, no. What I'm saying is that Anet is trying to save money. For all I know, they have found a cheaper, higher quality location. But the fact still remains that money is primary goal for these actions, not customer satisfaction. If that was the goal, as you clearly claim by ridiculing my posts, there would be far more obvious actions to take:

-Fix PvP
-Faster, higher quality updates
-Give PvE'ers what they asked for a long time ago: better gold sink, 7 hero teams, SF nerf, more rewards for elite areas which won't be able to be solod anymore, etc.

All of these would be alot cheaper than to buy better servers/location as you claim. Why would they go out of the way of the easy solution, to go for a lesser effective, more expensive solution?

Hey, I gues Anet is just as mad as me...

tasha

tasha

Auctions Mod

Join Date: Jan 2006

UK

Mystic Spiral [MYST]

I would speculate that the servers have found a new home next to the Aion servers which were moved to Texas last week.

Pure speculation though.

To Chicken To Die

To Chicken To Die

Krytan Explorer

Join Date: Sep 2006

Mo/

Anyone considerd the fact that the downtime probbaly is can be most likely is the only thing we shall ever notice about the data center movement?

Jatari Thundercloud

Jatari Thundercloud

Pre-Searing Cadet

Join Date: Aug 2010

Legacy of Strength Within [One]

Rt/Mo

Well there goes my Oni Claw Farm for today.... 100 k a day farm.. I hope they get up sooner then 24 hours. lol

Gill Halendt

Gill Halendt

Desert Nomad

Join Date: Mar 2008

Over already?

I logged in no problem just a few minutes ago.

Jatari Thundercloud

Jatari Thundercloud

Pre-Searing Cadet

Join Date: Aug 2010

Legacy of Strength Within [One]

Rt/Mo

Quote:
Originally Posted by Gill Halendt View Post
Over already?

I logged in no problem just a few minutes ago.
I'll go try now. Thats very good news if thats the case..

Jatari Thundercloud

Jatari Thundercloud

Pre-Searing Cadet

Join Date: Aug 2010

Legacy of Strength Within [One]

Rt/Mo

Guild Wars is back up.. WOOT !

Puddin Cheeks

Puddin Cheeks

Wilds Pathfinder

Join Date: Aug 2006

On Welfare

Jelly of the Month [Club]

Yup, I'm in , 12 characters

Essence Snow

Essence Snow

Unbridled Enthusiasm!

Join Date: Nov 2009

EST

DPR

Quote:
Originally Posted by Gill Halendt View Post
Over already?

I logged in no problem just a few minutes ago.
Looks like it. I just logged back on...only 1 American dist of Kamadan....lol

Oh and btw...for the bet record....7.5 hours=WIN!

ll Jamie ll

ll Jamie ll

Krytan Explorer

Join Date: May 2009

Devon, England.

Desolation Lords [DL]

E/Mo

Well umm our guild rerolled new cape + gh like 2 days ago. But we're back to the old gh + cape lol.

Rocky Raccoon

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

What do you know the sky didn't fall.

dorin

dorin

Desert Nomad

Join Date: Oct 2006



Ppl are just gettin` happy

To Chicken To Die

To Chicken To Die

Krytan Explorer

Join Date: Sep 2006

Mo/

Time to claim Cavalon with 1,000 lucxon faction guild

Quote:
Originally Posted by ll Jamie ll View Post
Well umm our guild rerolled new cape + gh like 2 days ago. But we're back to the old gh + cape lol.

Can't be a rollback since I have the glad points and VS I got yesterday.

Big_Iron

Big_Iron

Desert Nomad

Join Date: Dec 2005

The Edge

Tormented Weapons [emo]

Quote:
Originally Posted by ll Jamie ll View Post
Well umm our guild rerolled new cape + gh like 2 days ago. But we're back to the old gh + cape lol.
This concerns me. I've done quite a bit in the past couple of days and would hate to see if it was all for nada. I'm hoping they used a more recent backup.

jray14

jray14

Krytan Explorer

Join Date: May 2005

NC, USA

Ohm Mahnee Pedmay [Hoom]

Quote:
Originally Posted by ll Jamie ll View Post
Well umm our guild rerolled new cape + gh like 2 days ago. But we're back to the old gh + cape lol.
So there was a rollback? Bummer. I was hoping that an actual database backup would be part of the maintenance period. Can anyone confirm/refute? I played all day yesterday to get my fix, and it'd suck to lose all that progress, lol.

Mintha Syl

Mintha Syl

Desert Nomad

Join Date: Apr 2010

Already???That was fast!! I suppose they just moved it on the other side of the street or something like that!!

-Vodka-

-Vodka-

Frost Gate Guardian

Join Date: Sep 2009

UK

Mo/

Doesn't seem to be a rollback for me.. I still have everything I last logged off with...

Mike Zadorojny

ArenaNet

Join Date: Oct 2008

The game is back up. Thank you for your patience.

Jatari Thundercloud

Jatari Thundercloud

Pre-Searing Cadet

Join Date: Aug 2010

Legacy of Strength Within [One]

Rt/Mo

Quote:
Originally Posted by -Vodka- View Post
Doesn't seem to be a rollback for me.. I still have everything I last logged off with...
Same for me all is the same as last night including the 7 ecto and Oni claws i farmed yesterday. !

Gill Halendt

Gill Halendt

Desert Nomad

Join Date: Mar 2008

Same for me, no rollback.

Can't login anymore tough (040s), so they're likely not done yet.

Great job regardless, that was pretty quick anyway.

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Quote:
Originally Posted by Killed u man View Post
snip
...
Whew stand down man, you are reading WAY too much into what I said. I just thought it was funny view of non profits, which obviously is different since you are in belguim. I was in no way ridiculing your post and sorry if you took it that way.

Rocky Raccoon

Rocky Raccoon

Desert Nomad

Join Date: Jan 2007

Massachusetts, USA

Guardians of the Cosmos

R/Mo

Quote:
Originally Posted by Tullzinski View Post


Whew stand down man, you are reading WAY too much into what I said. I just thought it was funny view of non profits, which obviously is different since you are in belguim. I was in no way ridiculing your post and sorry if you took it that way.
Hey Tullz your past is showing, lol.

Tullzinski

Tullzinski

Jungle Guide

Join Date: Mar 2006

Trying to stay out of Ryuk's Death Note

N/R

Quote:
Originally Posted by Rocky Raccoon View Post
Hey Tullz your past is showing, lol.
Hehe, sorry rocky it was pretty obvious there wasn't it

Mike Zadorojny

ArenaNet

Join Date: Oct 2008

Quote:
Originally Posted by ll Jamie ll View Post
Well umm our guild rerolled new cape + gh like 2 days ago. But we're back to the old gh + cape lol.
Apparently some guilds had their information reverted to an earlier backup that we had done. We just refreshed the data with the backup we did at the start of the maintenance. You might need to relog in order to see your correct guild and alliance ranking but your trim and guildhall data should now be correct in game.

EDIT: If you are still seeing a problem please contact support. Thanks!

Killed u man

Forge Runner

Join Date: Feb 2006

Gotta give Anet props on the fast switch tough, I can already play again, and my ping hasn't changed at all compared to yesterday.

Then again, I didn't expect my ping to get any worse (as I said, cheaper servers doesn't necesarily mean worse servers).

I am, however, amused by the frozen ladder. Random guilds stealing ladder, go!

Anon-e-mouse

Anon-e-mouse

Wilds Pathfinder

Join Date: Apr 2006

@ Home

League Of Friends [LOF]

R/Mo

Quote:
Originally Posted by Mike Zadorojny View Post
Apparently some guilds had their information reverted to an earlier backup that we had done. We just refreshed the data with the backup we did at the start of the maintenance.
Shouldn't Mike be marked as an Anet employee, after all he's only been doing QA for years.

Thanks for getting it done so quickly, now to get the ZM and complete Riverside several times...

Meridon

Meridon

Lion's Arch Merchant

Join Date: Dec 2008

Funny Business Inc [FBI]

Quote:
Originally Posted by Killed u man View Post
My point was that Anet is a company trying to make money. And unless a company is non-profit organized, it "only" cares about profit.

If Anet is moving their servers, it's not because they want to provide a better service for us, it's because they can save more money.
Right, I could write a huge, argumented wall of text here on Business Economics and whatnot, but that would derail the thread completely.

All I'm going to say is, have a go at definining the words 'company' and 'profit' for yourself. Think about them, write them down on a piece of paper, so you are absolutely certain on your definition on them. Only then are you allowed to go to Wikipedia and to compare the difference. I'll give you a hint already: 'companies' have to make a 'profit', in order for them to still exist in next 5-10 years. That's why the people in the company work for their cause, because otherwise they are going to lose their jobs. This also goes for ArenaNET, who just doesn't have the luxury of being handed a big fat government cheque every month. As a result, they have every reason to be as efficient as possible, hence why they are probably moving to a new data center.

If you wish that things would be different, that Anet could afford the luxury of blowing loads of money on expensive data centers and skill updates that don't see any form of return, then you should be the one writing that cheque for them.

As a player and a GW fan, sure, it's frustrating that the game you love gets less and less care. As a customer, I call 1500+ hours of gaming pleasure for around 100 euros a great deal, with no reason to complain. As a Business Economics student, I call it sensible business management.

Companies aren't evil by definition you know. Unless they deal in like, biochemical weapons to Saddam Hussein or something lol

JR

JR

Re:tired

Join Date: Nov 2005

W/

Quote:
Originally Posted by Anon-e-mouse View Post
Shouldn't Mike be marked as an Anet employee
Sha-zam! Welcome, Mike.

jray14

jray14

Krytan Explorer

Join Date: May 2005

NC, USA

Ohm Mahnee Pedmay [Hoom]

Thanks for the quick and successful (at least for me) maintenance, ANet! No rollback, no problems with guild hall like a few people have reported. The ping is pretty much how it's always been before: average around 500, usually around 150 but with occasional 5-20k lag spikes.

To Chicken To Die

To Chicken To Die

Krytan Explorer

Join Date: Sep 2006

Mo/

Quote:
Originally Posted by To Chicken To Die View Post
Anyone considerd the fact that the downtime probbaly is can be most likely is the only thing we shall ever notice about the data center movement?
I am still with my older argument

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

Quote:
Originally Posted by JR View Post
Sha-zam! Welcome, Mike.
yeah I was kinda wondering who he was...then I saw your post and when I reloaded he was red
so welcome to the ....d...uhm....er....ah heck....glad you are red now, so we all know who you are too.

Darcy

Darcy

Never Too Old

Join Date: Jul 2006

Rhode Island where there are no GW contests

Order of First

W/R

That whole thing was relatively painless. Good Job.

End

End

Forge Runner

Join Date: Jan 2008

Rubbing Potassium on water fountains.

LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember)

N/A

Quote:
Originally Posted by Darcy View Post
That whole thing was relatively painless. Good Job.
I actually have a causality of the outage tyvm...I decided to read since the servers were down...and I got a paper cut...and it hurts

cosyfiep

cosyfiep

are we there yet?

Join Date: Dec 2005

in a land far far away

guild? I am supposed to have a guild?

Rt/

I actually slept thru the whole thing
If they had not told me I would not have known....that is to say everything is just about the same as it was, not noticing any significant difference.

so

there was NOTHING TO WORRY ABOUT.....you can give your tinfoil hat a rest (and wash your hair).

Opeth

Opeth

Krytan Explorer

Join Date: Apr 2006

Portugal

Dangerous Pumpkins [dP]

Rt/A

cant connect to my main account (keeps err=007). however if i login in any other account (tryed 3 different ones) all of them work. Even in the same place.

Any experiencing the same problem?

shoesbags

shoesbags

Academy Page

Join Date: Mar 2009

Mo/Me

I had to redownload the game again through -image and am getting an average of 450-500KB/s up from the usual 35-60KB/s from the old data center. I really hope the move is related to my faster speeds. I can't want to see how I'll ping average in-game.

cantalus

Lion's Arch Merchant

Join Date: Aug 2005

in randoms, so far getting multiple 007s, despite there being absolutly nothing wrong with my connection, 040s and 004s, slightly annoying, but not a surprise

over the last two or so hours

Shadowhaze

Shadowhaze

Nothing, tra la la?

Join Date: Oct 2007

So far, mine has been working fine - I've been on and off since around 3pm est. A few in the guild have had some dc's though.

fowlero

Jungle Guide

Join Date: Jan 2007

England, UK

We Are The One And Only [rR]

Can we expect this new server situation to pick up after an initial teething period, or is this what we can come to expect? Because if not, good luck with gw2.

Came on this evening, played 5 GvG's of which 1 game had all our team load, 1 DC on the other team. Every other game both teams had 2+ no loads.

Oddly it's the same people most of the time, but they have never had issues loading into games before the server change. Could this be a trafficking issue?

In addition these matches were all in euro servers (206), could be completely wrong but it seems only american data center was moved as euro ip's have stayed the same?

A good example of this stupid situation on obs atm, is [Team] vs [afk]. Both teams 5, 7 & 8 don't load in.