Intermittent server issues tonight - Guild Wars Guru archive powered by Guild Wars Legacy

Emily Diehl

Academy Page

Join Date: Apr 2010

ArenaNet Home Base

N/Me

13 Aug 2010 at 04:31 - 1

Hi guys,

I just got word from the team that we're experiencing some hardware-related technical difficulties, which will require us to perform network maintenance throughout the night. This may cause intermittent interrupts, which may cause some of you to get disconnected.

We're sorry for the inconvenience.

The team is working on the issue now, and hope to have everything resolved soon. We'll keep you posted with more information as soon as we know more.

Thanks in advance for your patience!

End

Forge Runner

Join Date: Jan 2008

Rubbing Potassium on water fountains.

LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember)

N/A

13 Aug 2010 at 04:35 - 2

Nice to know you moved to a quality new place...

Sirius Bsns

Banned

Join Date: May 2010

PonG

W/Mo

13 Aug 2010 at 04:41 - 3

No rush. We would like to know, however: Is there an estimated time for this maintenance?

Moonstalker

Krytan Explorer

Join Date: Jan 2007

Club Of A Thousand Pandas [LOD???]

Mo/

13 Aug 2010 at 04:54 - 4

Do you think this will solve the code=13/15/etc. problems?

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

13 Aug 2010 at 04:58 - 5

lets hope it solves some of my friends issues.. he has had to hang out with me with a constant 4k ping trying to have a conversation.. that isnt easy. well gl to your maintainence.

and @ end: i think that picture of the broom closet isnt too far off(heck they might have even bought the closest from harry potter lol)

Broseiden

Ascalonian Squire

Join Date: Dec 2009

TXN

13 Aug 2010 at 05:03 - 6

Thanks for being so awesome Anet.

Emily Diehl

Academy Page

Join Date: Apr 2010

ArenaNet Home Base

N/Me

13 Aug 2010 at 05:30 - 7

Quote:

Originally Posted by Sirius Bsns

No rush. We would like to know, however: Is there an estimated time for this maintenance?

Unfortunately, no

They're working on it as we speak, but don't have an estimated time just yet.

Emily Diehl

Academy Page

Join Date: Apr 2010

ArenaNet Home Base

N/Me

13 Aug 2010 at 05:32 - 8

Quote:

Originally Posted by Moonstalker

Do you think this will solve the code=13/15/etc. problems?

Yep! That's the hope with this fix

(Multi-quote is being grouchy, so I'm going to have to double post)

Owik Gall

Wilds Pathfinder

Join Date: Jan 2007

Guardians of the Light

W/Mo

13 Aug 2010 at 05:40 - 9

Well there's the fix the doctor ordered. Ha ha! I bet it's going to be all night, if not all the first half of the next day. Would you let us know when you're done with the maintenance and then we can check up to see any difference? Thanks, by the way.

Black Metal

Desert Nomad

Join Date: Jan 2009

N/

13 Aug 2010 at 05:44 - 10

thanks for the update Emily. I'm sure things will be back to normal in time. And I hope this eases the minds of those who think this is the new normal.

Emily Diehl

Academy Page

Join Date: Apr 2010

ArenaNet Home Base

N/Me

13 Aug 2010 at 05:50 - 11

Quote:

Originally Posted by Owik Gall

Well there's the fix the doctor ordered. Ha ha! I bet it's going to be all night, if not all the first half of the next day. Would you let us know when you're done with the maintenance and then we can check up to see any difference? Thanks, by the way.

Yeah, I'll definitely try to post when we get the all-clear, depending on how late it runs. I'll need to head home soon, but will check in from there.

Ka Tet

Krytan Explorer

Join Date: Nov 2006

Pita Bread And Scud Missiles Ai[iiii]

13 Aug 2010 at 06:21 - 12

Quote:

Originally Posted by Emily Diehl

Yeah, I'll definitely try to post when we get the all-clear, depending on how late it runs. I'll need to head home soon, but will check in from there.

Since I know a staffer is reading this, perhaps you could hop onto the thread about today's update and carry some feedback to the dev's.

Druakian

Ascalonian Squire

Join Date: Aug 2009

Australia

Bring Ers of Death (Udie)/Order of the Mirrored Souls(LoST)

W/

13 Aug 2010 at 06:22 - 13

How come this isn't mentioned in network news on the main guildwars website?

Emily Diehl

Academy Page

Join Date: Apr 2010

ArenaNet Home Base

N/Me

13 Aug 2010 at 06:24 - 14

Quote:

Originally Posted by Druakian

How come this isn't mentioned in network news on the main guildwars website?

Unfortunately, there are some unrelated issues that prevent me from being able to post to the website right now.

Druakian

Ascalonian Squire

Join Date: Aug 2009

Australia

Bring Ers of Death (Udie)/Order of the Mirrored Souls(LoST)

W/

13 Aug 2010 at 06:32 - 15

Quote:

Originally Posted by Emily Diehl

Unfortunately, there are some unrelated issues that prevent me from being able to post to the website right now.

At least we know about them from somewhere I guess ^^

Emily Diehl

Academy Page

Join Date: Apr 2010

ArenaNet Home Base

N/Me

13 Aug 2010 at 07:33 - 16

Hey everyone! I don't have anything new to report, but the team is still actively working on the situation. We'll update you when we learn more information. Thanks again for your patience!

Lord Dagon

Desert Nomad

Join Date: Jul 2009

Inside the Oblivion Gate

The Imperial Guards of Istan[TIGE]

E/Me

13 Aug 2010 at 07:45 - 17

sweet. do want to know how anything is really different server -wise like why peple cant do XX thing at the XX district or they are Dcing left and right... i mean its kinda like hooking in a 360 but with alot more wires right? oh well its ok i still semi love your company

(though u are giving my friend horrible ping and forcing him to take hrs to fix the problem but thats another story entirely :/ )

Owik Gall

Wilds Pathfinder

Join Date: Jan 2007

Guardians of the Light

W/Mo

13 Aug 2010 at 08:14 - 18

I'll check back this morning after a good nights rest then. xD

St??phane Lo Presti

ArenaNet

Join Date: Apr 2010

Seattle

13 Aug 2010 at 09:02 - 19

Please do let us know if you're still experiencing problems, with the following information: your location, what part of the game you're playing and what error you're seeing.

I'll keep you informed of any news. We're very sorry for the inconvenience caused.

makosi

Grotto Attendant

Join Date: Mar 2006

"Pre-nerf" is incorrect. It's pre-buff.

Requirement Begins With R [notQ]

Me/

13 Aug 2010 at 09:11 - 20

Ever since the switchover I have had the best pings I've ever seen. I'm even seeing green pings in American districts whereas they were mostly orange before.

HellScreamS

Krytan Explorer

Join Date: Aug 2009

wouldn't you like to know?

^yea KFC just subscribed to me for 1 year^

P/

13 Aug 2010 at 09:47 - 21

Quote:

Originally Posted by Stéphane Lo Presti

Please do let us know if you're still experiencing problems, with the following information: your location, what part of the game you're playing and what error you're seeing.

I'll keep you informed of any news. We're very sorry for the inconvenience caused.

since yesterday, all went fine with the lag. And yesterday at about 5 pm [gmt+2, Romania, Central Europe], I've started getting massive lag spike, and this morning I keep getting good average ping, followed by a huge lag spike which won't let me do anything but move around through the guild hall, I can't even open the inventory bag. After a few minutes, i get a 007 and right after the lag settles for a bit, followed by the same thing all over again.

Big_Iron

Desert Nomad

Join Date: Dec 2005

The Edge

Tormented Weapons [emo]

13 Aug 2010 at 11:29 - 22

I wasn't able to log on due to a power outage in my area. Looks like it's just as well. Hopefully Anet will have everything running smoothly by the time I get to log on!

Killed u man

Forge Runner

Join Date: Feb 2006

13 Aug 2010 at 11:41 - 23

Despite the switchover delivering more troubles than expected, I do appreciate you guys working overnight to try and fix it.

MariskaAmy

Ascalonian Squire

Join Date: Jun 2010

Netherlands

E/

13 Aug 2010 at 11:57 - 24

I dont seem to have a lot of trouble at the moment, only when I try to PvP, Random Arenas are hell for code15's for me. [European English district, GMT, UK, Europe]

Also, a friend of mine cant login to any charakters that were left in his Guild Hall, he get's a disconnect when he tries. Same district, same area.

Didnt come here just to complain, would like to say thanks for getting us some information on what's going on, really appreciate it ^^

newgame

Ascalonian Squire

Join Date: Dec 2006

13 Aug 2010 at 12:41 - 25

AT 2010/08/13 update I wait 5 min. but the update data is downloading very slowly.

Please fix the "poor" server,Thanks.

Taiwan Player wait the data download but can't play GW (Beacause downloading data is very slowly)

Shadowhaze

Nothing, tra la la?

Join Date: Oct 2007

13 Aug 2010 at 12:46 - 26

Thank you for the update! It's appreciated.

Aside from being 007'd (was on a char that was in GH) when I first logged in yesterday afternoon (USA EST), I only had a few bits of lag and some code 13's (when in a factions explorable) pop up in chat dialog. Seemed ok after that. Haven't been on yet today.

St??phane Lo Presti

ArenaNet

Join Date: Apr 2010

Seattle

13 Aug 2010 at 13:13 - 27

Our asuran engineers tell me that they've tweaked servers to solve some of the problems players mentioned. Please provide only information about problems you'd encounter TODAY. Thanks ^^

Hells Fury

Krytan Explorer

Join Date: Aug 2009

W/D

13 Aug 2010 at 16:02 - 28

Quote:

Originally Posted by Stéphane Lo Presti

Our asuran engineers ...

There's your problem.

Btw fine here , eastern europe

Owik Gall

Wilds Pathfinder

Join Date: Jan 2007

Guardians of the Light

W/Mo

13 Aug 2010 at 18:53 - 29

Ping is staying around the 200s according to the interface, but the game play is smooth enough. It's not up to 700 ping at least. I'd say so far so good, but I'm going to wait a while longer to see if anything changes.

Bobby2

Furnace Stoker

Join Date: Jun 2007

Delayed in order to meet ANet's high standards

[MaSS]

W/E

13 Aug 2010 at 21:06 - 30

My hat's off to you Emily. Just for telling us in advance. <3

FinalRebel

Ascalonian Squire

Join Date: Jun 2007

W/Mo

14 Aug 2010 at 00:29 - 31

I played last night with absolutely no problems, however the server was virtually empty. There was only 5 people in a major city that usually has like 50 and that was district one. People are continuing to have problems today and have posted these comments in two other threads not this one. The problem is not resolved, and peak times have not started yet as you know.

Thank you for taking the time to try and make it better, but I would ask you arenanet guys to log on this weekend and play in AB's during peak times, that of course is when it will really count.

Thanx again and good luck

hexal

Pre-Searing Cadet

Join Date: Jan 2006

14 Aug 2010 at 03:31 - 32

I had no problems after the server switch, but now after this maintenance my average ping has gone up by about 100ms. Not game breaking, but really irritating.

Playing from Australia, sitting alone in my hall would get me roughly 200ms, sometimes a 300 or 100. Now regularly it's 300 to high 400's. Sometimes I might get my old ping back for a bit, but then it's back to the 300-400.

EDIT: Something I forgot to add, just before the lag I was getting even worse lag, up to about 20,000ms. Trying to map out just gave me error=13 in the chat log (I didn't know it did that). I tried switching character but couldn't get back in. Closing the client and starting again seemed to fix the error=13's, but that's when the slight lag I'm experiencing now started. This was the 13th, AEST 7pm (ish).

Riot Narita

Desert Nomad

Join Date: Apr 2007

14 Aug 2010 at 15:19 - 33

Quote:

Originally Posted by Stéphane Lo Presti

Our asuran engineers tell me that they've tweaked servers to solve some of the problems players mentioned. Please provide only information about problems you'd encounter TODAY. Thanks ^^

Err=7 disconnect, standing around in Lion's Arch just now - I live in the UK, but I was in the American District.

Tearz1993

Wilds Pathfinder

Join Date: Jul 2007

Relentless Aggressors [rA]

R/Mo

14 Aug 2010 at 16:21 - 34

Quote:

Originally Posted by Killed u man

Despite the switchover delivering more troubles than expected, I do appreciate you guys working overnight to try and fix it.

this, thank you!

Owik Gall

Wilds Pathfinder

Join Date: Jan 2007

Guardians of the Light

W/Mo

15 Aug 2010 at 18:32 - 35

Ok. I took a while playing before I felt I should report back about my performance. It's as good as it was before the move and no problems. So I'm good here, for now.

T3AMKILL

Academy Page

Join Date: Mar 2010

W/P

15 Aug 2010 at 21:13 - 36

everyone just lost connection at our fowsc

but luckily we still finished

Artisan Archer

Wilds Pathfinder

Join Date: May 2007

Free Wind

R/

15 Aug 2010 at 22:00 - 37

Was playing GvG and 5 players, all of the other team, dc'ed. One lost connection enterily. This happenend 1 hour ago. It was on a 206-server.

Just Sai

Frost Gate Guardian

Join Date: Oct 2009

aotearoa

Mo/

16 Aug 2010 at 02:47 - 38

Quote:

Originally Posted by hexal

I had no problems after the server switch, but now after this maintenance my average ping has gone up by about 100ms. Not game breaking, but really irritating.

Playing from Australia, sitting alone in my hall would get me roughly 200ms, sometimes a 300 or 100. Now regularly it's 300 to high 400's. Sometimes I might get my old ping back for a bit, but then it's back to the 300-400.

+1 to this from new zealand

steady at approx 100ms more than before any changes

.. and in relation to the above post, constant streams of people leaving pvp matches, after its started

***edit: as of Aug 16, 2010 - euro servers are unplayable for me
pings spiking up to around 15k and freezing the game about every 2 minutes for 10- 15 seconds

gamestate is unusable

nembool

Academy Page

Join Date: Jul 2007

UK

SHS

16 Aug 2010 at 13:45 - 39

I'm in the UK as well, and the American server(s) are appalling (64.*). Constant lags and slowdowns followed by the client trying to catch up. Impossible to get any skills off and utterly unplayable.

The 206 server is absolutely fine. What is going on?

McMullen

Krytan Explorer

Join Date: Oct 2005

R/W

16 Aug 2010 at 14:06 - 40

Just got a boat load of lag on the American district so I tried hopping onto a Euro District, nothing happened for 5 minutes then I got an Error=007.
Going into my Guild Hall then moving to a Euro district has solved the problem though.