How to fix Err=7

Hello all. I have been a fan of GW since well... as long as I can remember.

Anywho, on to the part you want to know. My friend, when he came over on the release of the game we played for hours on end, however like many of you experienced problems. However, I never did.

What was the differece in our computers? Well a lot really, however I knew (since of my career of choise) that it wasn't anything to do hardware related. I first suspected his nForece 2 chipset. So we updated... nothing. I began researching possible reasons, yet noone knew. However many left me many tips I used to piece it together.

DHCP. I'm pretty sure every person who is having the problem has a switch or a switch/router and they have a small network at home. Set yourself up with a static IP and the problem is gone. Well at least my buddy never once hit the problem again.

It's common for a dynamic IP to have problems. Static is always best.

I had informed the dev's almost a week ago, I am saddend to see that they did not make it public knowledge of the information i found.

I hope you all the best of luck.

Reefer Smurf

Good work Smurf, I'm sure this will help a lot of people.

Edit it however. As long as the "meat" of it stays and that credit is given to me. Your forums make it look as though it fits in. I put it in this section since I saw peopel asking, I figured this would be a good place for it. If it's wrong section, just move it. If you can't I'll repost it.

Thank you for complements.

This is a completely awful solution seeing as getting a static IP costs 80 dollars a month, for me at least. If you know a way to fix this that doesn't cost me food money then let me know.


*EndEdit*
Reference of bad smells. Not in these forums.

He didn't say you had to buy a static IP address from your ISP, he said if you are using a router, assign your computer to a static IP instead of a IP assigned by DHCP. He didn't say a word about the IP your ISP is assigning you. If you read careful, he specfically mentions that he is speaking about your router.

-Virt



*EndEdit*
Flaming = Bad. Thanks.

I had planned to do this later tonight. I'm glad to know that there has been some success in doing this.

how would i do this? x:
it may fix my problem.

It won't fix the problem if you're on Verizon DSL and got moved to the newer IP blocks.

This will make no difference. The default lease time on most routers is 1 day. You will have the same IP from your router for the whole day. This is NOT the problem. The problem is the IP from the ISP. If they have a lease time of 15 minutes, there is a problem. (VERIZON DSL).

I agree...this is not the problem and also wont fix the problem. I have two out of 3 machines on my home LAN set to Static DHCP via my DLink DI-604 DSL Router and also have VerizonDSL. The problem is not with LAN IP's its with your WAN IP (the one the rest of the internet recognizes your machine or network by).

The problem for VerizonDSL users is that their WAN IP's are being reset every 15ish minutes and this is causing connection conflicts of some sort (at least that is how I understand it so far).

I've spoken with VerizonDSL Tech. Support 3 times in the last 24 hours and they are clueless. They dont know what the problem is...they run tests but can't tell me what the results mean (literally, I asked the last tech I talked to what the test she ran meant and she said,"I don't know Sir, I'm not a network engineer and don't have the knowledge to answer that question."...at least she was honest??) and they sure as hell are not going to admit it if Verizon is at fault...at least not until the problem is resolved.

Tech 1 told me it was the fault of the GW servers and suggested I do some power-cycling with my hardware.

Tech 2 told me to contact Soyo and ask them about the integrated NIC in my KT400 Dragon Ultra Black Edition mobo...he even suggested switching from half-duplex to full duplex...ugh, where do they get these techs!?

Tech 3 couldn't do anything, couldn't even tell me what the hell she was doing or what it meant but did issue a Network Ticket so that maybe their real Techs could address the problem.

What a fiasco...bad move on Verizons part...lets hope they fix it soon.

Tzu,
Apocalypse Creed Mercenaries(ACME)
A PvE GW Guild

i spoke to an actually helpful (or tryin to be) tech guy named trent,... heheh .. from verizon today for almost 3 hours.. being a guild wars fan himself we tried EVERYthing we could think of to fix my err=7 problem.... as i stated in an earlier post (different thred) i live in an area that has shitty lines they wont replace... well after all our hard work and brainstorming the only answer i got was... your lines are shitty.... the game is pullin to much power.....
forget that i've had NO problems until the past three days or so,........

i have to wait till my contract expires too befor ei can change to cable... ugh.. i hope i can make do till then....

I have Verizon DSL. I loved it up until GW. It is #mbit, reliable, always great. But in GW, I get disconnected with ERR=7 almost every time I play, and usually more than once.

Obviously, this is unacceptable to me. And I have no intention of switching off of Verizon DSL. Is there anything Anet will be doing (or can) to resolve this problem? I play other online games (incl EQ for a long time) with the same DSL connection. I have never had this problem.

Anyone got more info?

Possibly, they could reconfigure how err=7 works, instead of completely kicking people out once any loss of bandwith is detected, it should allow at least 10-15 settings to fully determine that the user is d/ced from the game.

I've heard from a very reliable source that soon, they are implementing a new feature that will allow you to rejoin a pvp battle, quest or mission if you was dropped, providing that instance is open.

That, or something like it, is a desperately needed feature. I hate having to do a mission 3 times because I drop my connection before I can complete it.

Well after 6 calls to verizon I finally got my answer!

"Verizon DSL does not support gaming. We support getting you on the internet, letting you do your e-mail and surf the internet. Verizon doesn't support games."

They won't help you, so leave them. I am switching to a cable modem this week because verizon is trash and you all should too. They don't value you as a customer.


*EndEdit*
No flaming in these forums.

Strangely enough my DSL hasn't dropped a connection for two days straight now (I'm on the east coast, and I don't think we have the 15 minute DHCP renewal problem that others are having).

I'm on the East Coast and my d/cs are starting to become unbearable now too.

You are very lucky, I am in MA and get dropped as regularly as everyone else reports.

It's sort of nostalgic in a way. This is what playing EQ was like on 56k dial-up modem back in 1999. You would go LD at random and usually at the most inopportune times.

Noone ever said that Verizon supported games. They provide Broadband Internet service and market it as always being on...they are failing. They dont need to support games, that's what the game developer does...they need to provide the service they advertise.

I'm very surprised at their calous disregard for the gaming community. Their Lvl 1 techs are complete morons anyways so I wouldn't take their word for it...they are not really speaking for their company, they are jumping to conclusions and making their company look bad. For Verizon not to recognize the huge portion of their subscription base that games online regularly would be a very bad business move.

This is all very annoying...it sucks being dropped from GW every hour or so (Ive tried Abaddon's Mouth 3 times and go LD at the final seal every time!! FAWK!!). It also sucks that Verizon chose a holiday weekend to do this and didn't have the courtesy to inform their subscribers of the interruption in service.

BUT we have a government that supports monopolization of services and allows its friends in big business to get away with all manner of corrupt practices. Verizon can say and do whatever it wants because they have a stranglehold on the Broadband industry in many parts of the country.

It doesnt seem fair but I sure hope they complete their "upgrades" and return my DSL service to the way it was a few days ago and had been for over two years.

Tzu
Apocalypse Creed Mercenaries(ACME)
A PvE Guild

I find there is a few second delay before dropping from a game. The rubber band effect happens, freezes you, then if your connection isn't active in a few moments its kaput.

Yup, this is exactly what happens. I've also found that when you drop to the log in screen you can not re-connect right away. You have to wait several seconds before you're modem reconnects to the WAN.

At this point in the process you can't do anything on the internet...you can't browse the web, get/send email or anything else that requires a WAN connection. So you see, Verizon may not support games as they say..but they also cannot even support what they do say they can in an uninterrupted manner. Not right now anyways.

IF this continues the way it is it will affect quite a lot of users..not just gamers. We are being hit hardest right now because of the manner of our online usage and the need for a consistent connection. But businesses, online education courses (cant take a test online if you get disconnected at random, frequent intervals), E-traders, etc will all be affected by this in one way or another.

I personally don't think this is a permanent change in service and am optimistic it will be resolved soon...how soon and how elegantly the solution is implemented is what will determine the amount of damage Verizon will take in the form of lost DSL clients.

Tzu,
Apocalypse Creed Mercenaries(ACME)
A PvE GW Guild