EB Games fails again... - Guild Wars Guru archive powered by Guild Wars Legacy

capblueberry

Krytan Explorer

Join Date: Nov 2005

Lexington, SC

Grenths Mercenaries[DEAD]

28 Feb 2006 at 16:55 - 1

Ok i went to EB Games 2day to preorder factions and to get the pre order package, well EB games doesn't have the thing yet, so now i gotta wait however long it takes them to get it in, even though they're on the list of people to get the package from TODAY on the guild wars website! So now i gotta make a special trip to go to eb games and get the package

this isn't the first time, with guild wars i preordered the game and never did get a beta access key or anything for that matter, said they ran out and that they'd get some more in shortly, never got any more in

Mayb its just my EB games thats slack

SirShadowrunner

Lion's Arch Merchant

Join Date: Sep 2005

at the beach

Gamerzunlimited (GU)

R/

28 Feb 2006 at 17:15 - 2

I do not like EB games, they have done this alot in the past, ordered collection edition
UT2004, and paid for it and never got it, sent me the regular one and never got
re-imbursed, I would never buy anything from them again, and they used the same
lame excuse, we ran out, then don't take the freakin orders.

capblueberry

Krytan Explorer

Join Date: Nov 2005

Lexington, SC

Grenths Mercenaries[DEAD]

28 Feb 2006 at 17:32 - 3

i went there one time and had alot of $1 bills and they wouldn't accept them

"there isn't enough room in the register" i said ok fine

went down the road to rhinos video games and bought there instead, they treat u better there

Big_Iron

Desert Nomad

Join Date: Dec 2005

The Edge

Tormented Weapons [emo]

28 Feb 2006 at 19:19 - 4

It's not just EB Games. I went to Best Buy today (which is also on the GW site) and they didn't have it either.

Rok

Lion's Arch Merchant

Join Date: Dec 2005

Guild Wars

28 Feb 2006 at 19:28 - 5

There is still probably 2 months til Factions is released, plenty of time to get your pre-order.

Only those without an account need to worry about getting a pre-order before the March 24th event. And if they don't you can give them one of your 3 invites. ^.^

Eadric

Ascalonian Squire

Join Date: Dec 2005

Texas

R/

28 Feb 2006 at 21:26 - 6

Quote:

Originally Posted by Rok

There is still probably 2 months til Factions is released, plenty of time to get your pre-order.....snip....

Thats not the point. We were told we could get the preorder box starting today and it's not happining.

My local BestBuy hasn't even heard of it and CompUSA asked me if it was a computer game.

fintor

Ascalonian Squire

Join Date: Dec 2005

28 Feb 2006 at 22:00 - 7

Quote:

Originally Posted by Eadric

Thats not the point. We were told we could get the preorder box starting today and it's not happining.

My local BestBuy hasn't even heard of it and CompUSA asked me if it was a computer game.

Thats probably because they SHIP today meaning they wont be available till late tonight or tomorrow. I find this to be the case with games that i have ordered.

The Great Al

Forge Runner

Join Date: Jun 2005

ALOA

E/Me

28 Feb 2006 at 22:10 - 8

why do you need to get the game a month early, when you can't even use it?

berko

Lion's Arch Merchant

Join Date: Jul 2005

Canada

N/Me

28 Feb 2006 at 23:04 - 9

Quote:

Originally Posted by The Great Al

why do you need to get the game a month early, when you can't even use it?

You don't get the game a month early, you just preorder the "Preorder Package"
That's the only way you will get the preorder item with it too. That's one of those items that only you can use and cannot trade it or show it to anyone.

And I was always sceptical about EB......I was going to preorder my copy from there though but I'll have to think about it. I'll probably go with Best Buy.

Former Ruling

Grotto Attendant

Join Date: Oct 2005

Cedartown, Georgia

R/

28 Feb 2006 at 23:13 - 10

Went to EB Games today. Didn't have it...They even asked if it was a PS2 game.

Pre-ordered it..asked about the package and he said they hadn't heard about a "package" and it might be April before anything like that comes in.

Lady Frost Bite

Academy Page

Join Date: Sep 2005

america

Dark Wing Cadre

N/W

28 Feb 2006 at 23:14 - 11

i think that if gw.com said that the preorder package would be in retail stores today then it should be in stores today and if thats not the case then they need to change the press release, i want the preorder package for the new game guide and the items you get, i don't care if i can't play it right now, i just want to have everything ready and do some reading on the new areas before it starts so i know what i'm doing and where i'm going.

Guardian of the Light

Forge Runner

Join Date: Sep 2005

Radicals Against Tyrants

W/

01 Mar 2006 at 00:05 - 12

.....

If people are this upset about not getting pre-order right away I hate to find out how addicting this game is when its released....

Rok

Lion's Arch Merchant

Join Date: Dec 2005

Guild Wars

01 Mar 2006 at 00:16 - 13

Quote:

Originally Posted by Eadric

Thats not the point. We were told we could get the preorder box starting today and it's not happining.

My local BestBuy hasn't even heard of it and CompUSA asked me if it was a computer game.

No, that is the point, chillout, wait for the stores to put them on the shelves. I swear, some people look for things to complain about.

OMG!!! I can't get my pre-order box today!! The end of the world is here!!!!

The Great Al

Forge Runner

Join Date: Jun 2005

ALOA

E/Me

01 Mar 2006 at 01:24 - 14

Quote:

Originally Posted by berko

You don't get the game a month early, you just preorder the "Preorder Package"
That's the only way you will get the preorder item with it too. That's one of those items that only you can use and cannot trade it or show it to anyone.

And I was always sceptical about EB......I was going to preorder my copy from there though but I'll have to think about it. I'll probably go with Best Buy.

so then if we order it online, we'll get the preorder package, whenever htat comes out, shipped to us...and then late april the actual game will be shipped? what am i missing here, something doesn't seem right

Lady Lozza

Forge Runner

Join Date: Dec 2005

Oz

Angel Sharks

Me/N

01 Mar 2006 at 01:26 - 15

EB as a reseller is really bad. If you think the US has it hard, feel sorry for those in Australia where EB is the "exclusive" GW reseller.

When EB first set up shop here I thought, wow, finally a dedicated chain of PC game stores. I was quickly disenchanted. They assume everyone who knows what an electoric game is is 15-25, male, plays FPS exclusively, and their console of choice is PS(2).

Kool Pajamas

Forge Runner

Join Date: Aug 2005

Maryland

Mage Elites [MAGE]

01 Mar 2006 at 01:58 - 16

Quote:

Originally Posted by The Great Al

so then if we order it online, we'll get the preorder package, whenever htat comes out, shipped to us...and then late april the actual game will be shipped? what am i missing here, something doesn't seem right

No the preorder package just means that when the game is released in late april, you will get special items and other things along with the game. You will (or should) get a BETA key before that though. That's probably the only thing you get before you get the game.

Covenant

Academy Page

Join Date: Nov 2005

What Were You Thinking? [WTF]

N/Me

01 Mar 2006 at 02:20 - 17

Here's two facts:

Best Buy actually never has the 'best buy'.

EB Games is not a very good place to go and buy games.

capblueberry

Krytan Explorer

Join Date: Nov 2005

Lexington, SC

Grenths Mercenaries[DEAD]

01 Mar 2006 at 02:43 - 18

its not that i didn't get it yet, its that they said that we'd get them TODAY! I mean is it that much to ask for them to do what they say that they're going to do, i mean if it wasn't for another week they were being released that would've been fine cuz they released wen they said they were!

EF2NYD

Wilds Pathfinder

Join Date: Jun 2005

01 Mar 2006 at 03:57 - 19

Quote:

Originally Posted by capblueberry

its not that i didn't get it yet, its that they said that we'd get them TODAY! I mean is it that much to ask for them to do what they say that they're going to do, i mean if it wasn't for another week they were being released that would've been fine cuz they released wen they said they were!

Where exactly does it say we would get or be able to order a pre-order package today? I see the preorder available but that doesn't mean they have the box assembled yet.

Sir Decoy

Ascalonian Squire

Join Date: Dec 2005

01 Mar 2006 at 03:58 - 20

Hehehe... was looking for a thread on this. Finally found it. Called every single shop here in my city. No one has it.

Dmc1281

Academy Page

Join Date: Apr 2005

HOBO

R/E

01 Mar 2006 at 04:02 - 21

I just wanted to report in that EB Games in my area doesn't have the Pre-Order either, they thought it would be in within the next day or so.

I then ran to game stop, literally, it is around the corner in the mall, and talked to the guy there and he told me that the pre-order kit would be available a week or two before the game went live, when I told him that the kit was released the 28th, he responded "Yes, the game is released on the 28th you can pick your kit up then".

I just shook my head, said "thanks" and went back to work, a little more depressed than when I left work.

iggk

Academy Page

Join Date: Aug 2005

Triple X (XXX)

01 Mar 2006 at 04:07 - 22

i dont know about other areas but i checked my local EBgames, Game stop, Best buy and CompUSA (all listed on the guildwars site) and not one of them know's anything about a pre order box or ever expect to cary it. and with ordering online not an options where exactly does this leave me?

for the record the stores are located in Southern New Hampshire, USA 03060

Phrozenflame

Lion's Arch Merchant

Join Date: Aug 2005

01 Mar 2006 at 04:17 - 23

Anet isnt supporting the international customers outside USA and EU...right its not economical, but a bit of guidance wont cost them $1.

Whereever I go..from Amazon to any UK shop..either they're shipping to USA or EU only.

So I'm an unhappy intl customer for now until the retailers have some room for us too.

CleverLoginName

Ascalonian Squire

Join Date: Feb 2006

Canada

Clever Guild Name

Mo/Me

01 Mar 2006 at 04:20 - 24

I didn't know there was a preorder package.

I'll have to call them about it tomorrow, i didn't get mine.

Wrath Of Dragons

Burninate Stuff

Join Date: Aug 2005

New Mexico

E/Mo

01 Mar 2006 at 04:21 - 25

Quote:

Originally Posted by iggk

i dont know about other areas but i checked my local EBgames, Game stop, Best buy and CompUSA (all listed on the guildwars site) and not one of them know's anything about a pre order box or ever expect to cary it. and with ordering online not an options where exactly does this leave me?

Yep. i asked about it today, and they said oh its been pushed back 2 months to april 28.
yey

does anyone have theirs?

Starsky-sama

Forge Runner

Join Date: Apr 2005

Land of the Z Chest \o/

[NOT]-Nomads of Turmoil.

W/

01 Mar 2006 at 04:43 - 26

pretty sure they didnt know what you meant. "pushed back to april 28th", that is the rumoured release date on everyone's online retail sites. I think they were referring to the official game not the preorder package....weird.

I think when ppl went instore to ask today. they should have brought a printout of the box. hehe. (o well. too late).

The Great Al

Forge Runner

Join Date: Jun 2005

ALOA

E/Me

01 Mar 2006 at 17:21 - 27

i emailed Anet, and basically got an automated response

Former Ruling

Grotto Attendant

Join Date: Oct 2005

Cedartown, Georgia

R/

02 Mar 2006 at 00:02 - 28

I've been checking around:
NOONE IN AMERICA HAS THEM YET. Or thats what its looking like.

And Online retailers are saying "Will ship as they come in", or don't mention them at all.

I'd understand if they said "wait a week or so, they shipped slow or something" - but these stores don't even know what we are talking about, or say they don't expect to get them til Game Release.

Feminist Terrorist

Desert Nomad

Join Date: Nov 2005

Oh Noes! The 'burbs!

02 Mar 2006 at 05:55 - 29

As of right this moment, it looks like Anet dropped the ball on the preorder situation. However, I'm going to wait a while and see what develops. Hopefully someone somewhere gets a clue and remedies the situation.

TwinRaven

Wilds Pathfinder

Join Date: Apr 2005

W/

02 Mar 2006 at 06:10 - 30

I hate to bitch (ok, I like it just a little)...EB games and I have parted ways long ago. I have tried to pre-order several games through them and have always been disappointed...the worst was when the price went up after I paid for a game and they wouldn't give it to me until I paid the difference. Legally, at the time (before their new small print disclaimer) they were in breach of contract, but I sucked it up because I wanted the game. Now they don't really carry much in they way of PC games....but here we have 2 of them now. I just go elsewhere...not just because they suck, but because they REALLY suck.

Ken Dei

Wilds Pathfinder

Join Date: Jan 2006

W/Mo

02 Mar 2006 at 06:56 - 31

My little receipt has a little disclaimer for (2 days...something) SOOooooo, they should have my copy today, March 2nd. I'll head in there today, after some sleep. EB used to be good to me, always liked them till about 6 months ago. I think management changed because they suddenly became "user unfriendly."

Seriously, if you put a sticker over the opening crease of a game box that says the following:

"Game may be returned within in 14 days if this seal is unbroken"

You have a problem. How are you supposed to know if the game is defective till you, open the box, and try to play it? (I still like looking at that sticker going. "HUH?!")

I'm also really hacked off that I don't think I'm getting the "Preorder Package." I Preordered from EB before the press release. I think what I got was just a promised copy of the regular Factions when it comes out. If that's the case, I'm really mad because they provided me with the impression they were selling me something they actually weren't, the "Preorder Package"

Raif

Academy Page

Join Date: Feb 2006

Ireland

N/W

02 Mar 2006 at 11:15 - 32

in the UK it is comforting to note that GAME havent heard of the pre-order piece all they have is the april 28th notification. Amazon.co.uk havent got the pre-order listed as well as gameplay.. I love the ease of communication in the 20th century

FalconDance

Jungle Guide

Join Date: Sep 2005

...deep within the sylvan splendor...

Order of the Migrating Coconuts [ALBA]

02 Mar 2006 at 12:48 - 33

Went to Hastings (our best place to purchase games) last week to check on the status of Factions. The personnel hadn't heard of it. The 28th, I dutifully (and excitedly) checked again. The game is in the computer system......but absolutely no word when it will arrive, even IF it will arrive until the official release date.

The clerk did say that for GW the system said the same thing and they got Preorder boxes in no problem although a few days later than expected, but........I was disappointed. I'll check back next Tuesday or so.

Former Ruling

Grotto Attendant

Join Date: Oct 2005

Cedartown, Georgia

R/

02 Mar 2006 at 13:52 - 34

Quote:

Originally Posted by Ken Dei

My little receipt has a little disclaimer for (2 days...something) SOOooooo, they should have my copy today, March 2nd. I'll head in there today, after some sleep. EB used to be good to me, always liked them till about 6 months ago. I think management changed because they suddenly became "user unfriendly."

Seriously, if you put a sticker over the opening crease of a game box that says the following:

"Game may be returned within in 14 days if this seal is unbroken"

You have a problem. How are you supposed to know if the game is defective till you, open the box, and try to play it? (I still like looking at that sticker going. "HUH?!")

I'm also really hacked off that I don't think I'm getting the "Preorder Package." I Preordered from EB before the press release. I think what I got was just a promised copy of the regular Factions when it comes out. If that's the case, I'm really mad because they provided me with the impression they were selling me something they actually weren't, the "Preorder Package"

The 2 day disclaimer means they'll call you when it comes in, and then you have 2 days from that point to pick it up or they sell it to someone else and you wait for more copies.

Also every company has the unopened policy. Its way to easy to just copy games to another disc, and return theo riginal to the store.

junit

Lion's Arch Merchant

Join Date: Jan 2006

D/

02 Mar 2006 at 14:13 - 35

ya RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO i made my dad go pick it up for me and he said it wasnt there and i went yesterday and i preorder it!! but no box

Cerberus

Frost Gate Guardian

Join Date: Feb 2006

Gates of Hades

Edge Of Extinction

02 Mar 2006 at 14:43 - 36

Well here in the UK the only way to get a pre-order atm is online, we dont get the Boxed pre-order version till March 31st ( if our main Game stores sell / have them at all by then. They didn't with GW:P hadn't even heard of the game till like a week b4 release.) but hey if i get a pre-order Great, if i don't then i don't, not really bothered to be honest, will be able to play the game soon enough.

Nevin

Furnace Stoker

Join Date: Jul 2005

02 Mar 2006 at 17:45 - 37

Hopefully their online service is better, I ordered from them

Phoenix Denfer

Frost Gate Guardian

Join Date: May 2005

Homeless since the Charr

Order of Pointed Sticks (OOPS)

02 Mar 2006 at 18:00 - 38

Well this is has been interesting.

Best Buy in our area said the same thing. Not here yet.

What I find laughable is official dates of release for the pre-order to be on the shelf has no meaning, but just TRY and get your pre-ordered game from Best Buy even as little as 24 hours AHEAD of the official game release date.

Turns out a store did that, sold a game to soon, and caused massive lawsuits. So now Best Buy is terrified of the same thing happening to them and has a strict policy of not selling anything until the official date.

I won't die because its not here yet, but am very annoyed to make a trip out to the store to get that blank look from some poor confused manager's face when I said, "the official site says it was to be on the shelf today."

Oh...and last I checked with EB games website, they supposedly shipped it out on February 27th. Anyone get their package yet that ordered from them?

kovey00

Lion's Arch Merchant

Join Date: Dec 2005

USA

Gods Walking Among The Mortals

N/Me

02 Mar 2006 at 18:09 - 39

Just called best buy and they said that they do have the pre-order package. Don't know if its just mine or if they all do. Going to get it now. You all may want to check again.

mthegreatone

Ascalonian Squire

Join Date: May 2005

02 Mar 2006 at 18:56 - 40

Quote:

Originally Posted by Rok

There is still probably 2 months til Factions is released, plenty of time to get your pre-order.

Only those without an account need to worry about getting a pre-order before the March 24th event. And if they don't you can give them one of your 3 invites. ^.^

i'm not quite understanding what you mean. shouldn't people with and without and account be worried about getting a preorder? i'm not really into preordering computer games, but GW is the exception seeing how fun it is. if i were you, i'd get pre-orders from fry's. they tend to have a lot of them i think.