Is there a 90-day return policy?

I still have my receipt of buying GW ($49.95 plus tax). I don't have the little warranty/guarantee card that came in the box.

I ask cause I am honestly thinking of returning the game for a variety of reasons.

- The game is advertised as having no grind, skill over time played. Sure thats somewhat true for just PvE'ing until the end of the PvE game. But if you want even the slightest chance in PvP you need to grind skills at the very least, and items do help, good items. I've been level 20 since like 4 days after buying the game, grind grind and grind some more to get the skills I need and items I need for PvP ;\

- I compliment ArenaNet on their updates and new content. But how come they have addressed obvious issues the community has and has asked for? There've been at least 3+ patches since people have brought up the issue of Ignoring a player ingame ONLY works for a whisper/tell. Thats a major major issue that needs addressing. I'm sorry but turning off local, team, and trade is not an acceptable form of ignoring one damn person. And I'm sure most will agree on this.

- The current anti-spam system is inadequate. Sure it prevents the same line of text from being entered in rapid sucession, but all you have to do is hit enter, up key and add a space on the end. You get your same message repeated, just as fast, and past the spam filter. Trading ingame is a BITCH. Which leaves trading via community forums....which is just as bad since theres so many threads each day your thread gets knocked down to page 3983948948 and you aren't allowed to bump it (on ANY major forum not just GWG)

- Also I believe ArenaNet are somewhat hypocritical. Now here me out on this one first (and no I'm not running one of these myself nor have I ever been banned ); They've basically at this point said casinos are aganist their Terms of Service cause most casinos rip people off. Guess what, if ya don't want people ripping others off using a casino, don't include a god damn /roll system in the game. Punishing players for using a tool you provide in the game is sad and just makes the company itself look bad. If you've fallen for someone who scammed you out of some money with a casino, too bad. Your fault for falling for it.


Some will "good riddance" "piss off" or whatever. And I also, do realize, GW has no monthly fee, so we are bound to let ArenaNet have some slack when it comes to various issues. This is true. But I also know that some of these features and/or advertisements seem to be lacking and/or false from just the $50 purchase of the game. And no I'm not, at the moment, planning on returning my copy of GW, HOWEVER, I would like to know if there is a 90 day return (or 60 or 30 or whatever) policy.

Chances are, it depends on the store.
And if you've already opened+played it, most stores have it against their policy to allow you to return it. Sell as used back to them, perhaps, and some may go so far as to give you in-store credit, but most will only accept it back if there's an actual technical problem for it, such as the CD was scratched and won't run, in which case, they would take that one and give you another (except you don't need the CD for guild wars, it's just an example).

This is called "buyers remorse" and most likely your answer is no, you cannot return the game.

I'm not 100% sure, but I think that once the game has been opened, installed and an account created online, it cannot be returned. The online account is tied to that game's key, so it can't be resold to another player.

I'd suggest contacting GW support directly and asking them. You're not going to get a definitive response here... that is, unless you're just looking for a headache or to get into a flame war.

Well, they don't have official forums...And their staff have been proven to post on GWG, GH, GWO, etc Plus my chances are better with this than an email, they probably get a ton of email and I'd most likely get a auto response/PR response that doesnt answer my question.

I have seen quite some false advertising, and I don't think at all that what ArenaNet said about GW falls into this category. The last other game I bought was "Baten Kaitos" for the GameCube, and though being a very nice RPG, it is not was the dvd case says on the back: Fascinating and rich detailed graphics (come on, it uses static rendered backgrounds and low-polygon models everywhere besides in fight scenes), Stunning FMVs (it's got a 1 1/2 minute prerendered intro, thats about it, theres even no end movie) and so on. Anyway, on to your accusations... ^_^

Not everyone has the sole purpose of getting on top of some ladder, or getting every item in the game so he can win every game. I for one don't really have to have all the elite skills, items and so on. I just want to play the game and have a fun time. And for skills above all else, I just can say I have won PvPs with PUGs using only the skills I have found via quests and from the skill trainers with my PvE characters...

This bears truth. the Chat system really needs an overhaul. But at least it works, although (when the right people are in the room) it does get unhandy. It all depends on where and with whom you are there.

Right again. But they didn't exactly advertise that they had a major AntiSPAM and trade interface right?

Don't know, I really like the roll system for playing around with it (sometimes in missions) and for the heck of being able to play in game, like stone-scissor-paper.

That being said, I would not suppose that you can give it back. First because you haven't really got cheated, nor does the game not work properly. And second you already installed it and entered your cd-key, so they can't sell that again.

I've never heard of a software store that gives a 90-day money back return policy for opened games, and they would be stupid to do so. I suggest you get over it and realize you are out your $49.95. You at least played to level 20 so I assume you got some enjoyment out of it. If not, such is life, move on.

Try selling it to someone on the forum if you can't return it. Chances are you won't be able to due to the online account thing.

I wouldn't mind having a second account and my friend is looking for another one himself.

just for the fun of it it states everywhere including the outside of the box *not valid for resale by previous owner*
there are the obvious ways around that but they do state it clearly

as for grind i have 50+ hours on my character looking around here and there and am only at the academy and courthouse area

i have been having too much fun playing the game to worry about the grinding i am doing

Oh well tell that to people on Ebay selling their accounts, or TRYING to for ... 400+ dollars? Perhaps ANet could allow them to get their money back by shipping them the game with the code, then they can clear it in the computer and resupply the code with another copy of the game?

Seems to me like you got your money's worth. You've played a game and found that you didn't like it. I doubt anyone is going to be willing to give you your money back. If you don't enjoy a game, simply don't play it. Coming to a board to bad mouth a game is pretty petty.

I disagree with you on the casino issue. It's a great decission to disallow it. Encouraging players to cheat other players out of gold/items is bad. Endorsing casinos is not in the company's best intrest, nor the best intrest of the player base in the long run.

I also disagree with your summary of the visuals. I find them stunning. Being able to see waterfalls in the distance, or detail on a monster that's not even on the map yet... I don't know what you have to complain about.

Anyhoo... I'm glad you voiced your opinions here and gave us the chance to voice ours. Best of luck in future gaming.

So you got to level 20?

Now let me get this straight, you bought a product, used the product, completed the product...and now you want your money back? I don't think it works that way....Aside from that, if you live in the USA, good luck returning an opened computer game anywhere.

This is like buying a scented candle, burning it until it's gone, then trying to return it because you didn't like the scent...I'm sorry, but it doesn't make much sense....(no pun intended )

Are you being serious?

You want to be able to return the game after playing it for 90 days?!!
Most people finish playing $50 games in less than a few weeks.
If you played the game for a few days and decided you didn't like it I can understand.
But you've maxed your character's level and played through most of the story-line content.

How much time do you need to decide whether you like the game or not? Do you want to be able to play through the entire game 6 different times with all the different character types and then return it because you don't like playing it anymore? Because you can probably do that in about 90 days.

If you had complained about bugs that haven't been fixed, I can understand. But you're complaining that the dev's haven't implemented an ignore feature in exactly the way that you like and that they included a roll feature that you don't like. Software developers are human beings. They can't implement every single feature that everyone has asked for in less than one month after the game's release.

In short, you don't get to return the game after you've played it for 90 days just because it doesn't have every single little feature that you want in it. If that were the case, no game designer would ever make any money and you would not be able to play any games.

If you've played the game and got any enjoyment out of it, give the developers the money that they deserve for making it. Geez.

Um, are you talking about me here?

I never stated an opinion on the visuals or graphics of the game, in this thread or any other for that matter.

I personally find the visuals to be just fine, I enjoy those.


As for those that say "well you played the game to the end content, and you want your money back?" I say, possibly yes. It took me less than 4 days to roll a character, and take him through all the missions (and some quests) to lvl 20, ascend and do all the post ascension missions. Now I think 4 days is a well justifiable time to test a product (yes, dont go quoting all the beta weekends, i know of those but never heard of the game till it hit retail), however in those 4 days its not my fault a user is able to complete the content given to them.

Sure Id move onto PvP which is fun, but then Guild Wars turns into Grind Wars, as you have to unlock skills, and items, to stand a chance. Sure you can go with whatever skills you've gotten from quests and npc's, same for items, but 10 to 1 says in the arena vs someone who grinded their best skills and grinded the better items will be the one on top.

Atm I'm trying to find ways to shortcuting things. My lvl 20 needs better items and some elite/non elite skills for PvP. However since one of the main reasons I got the game was "player skills over time played", I am relucatant to sink in another couple weeks to grind the skills you need.

1. I never said I disliked the /roll system. Please, re-read my original post. You'll see I am in favor of people using any or all tools provided ingame, including the /roll feature. I did say however, I think ArenaNet is being hypocritical in saying players can be banned for abusing this feature.

2. I asked about a 90 day policy. Now, you as the reader can choose to assume I meant I'd wait the full 90 days to return it. In honesty it's been about two weeks or so I've owned the game. Out of that time period I'd say I've played maybe 5 days, several hours each day, and "beaten" the game. Now as said in previous replies, I do enjoy the PvP yet I do not want to grind to have a chance to compete in it. Anyone that tells you that youve go an honest chance at pvp without grinding for things vs someone who has, is lying to you.

Every sierra Game had a 90 day moneyback option.. Pretty cool imho.

It is your fault if you use the product to it's conclusion and then demand a refund. If after the first day, you decided it wasn't for you, then I can see that...but you played it, for what must have been 4 marathon day sessions, finished it, and now you want your money back. No, it doesn't work that way, sorry.

If you don't like a dish at a restaurant, you don't eat the whole thing then ask for it to be free. BUT if you take a bite, and then ask for somehting else, you might get it.

It says so on the box and yes that it was ANet advertised their game to be. From the WPE we were all under the impression we wouldn't spend weeks and 200+ hours getting the required skills and items to be competitive in PvP. Many of the 'eldest' (by that I mean people who played in the BWE and WPE) agree to this; we all got caught by the false promise. BTW your claim about GameCube games is irrelevant, bad graphics is NOT hours wasted trying to unlock that superior rune and adding fancy technical polygon terms doesn't make the argument any more solid. What the original poster said were not accusations, they were purely observations on where the company failed to deliver.

People have to see at some point that yes, GW is an above-average game, but it also has many flaws many of which could have easily been avoided if they would have stuck to their plan to make it for PvPers and not PvEer's (and also read bug reports, you want an example ? Riverside bridge exploit). Defending ANet or NCSoft or however is responsible won't make things better. This whole grind thing is but an example of a software company wanting to increase their sale revenues by feeding masochistic grinders their fix of mindless repetitive gameplay (ie beating the game three times to have a chance at unlocking all skills). To be frank many of us 'tolerate' the grind in an effort to see the brighter days which are basically when we'll have enough to do serious GvG

P.S.: this post wasn't flame bait, it was just a simple reply pointing out how ANet failed at delivering the product they advertised and getting fanboys to defend them

LoL honestly I dont understand how the grind system works in all these MMORPGs. Seriously, instead of offering good singleplayer content, lets add hard to get items, and make peopel repeat things over and over. Its a simple human instinct of being better "aka looking better, doing more, etc" but that is WORK, not fun, but people still get the "reward" for getting more items etc. Its sad Guildwars is using this design instead of FUN design such as traditional Singleplayer RPGS, FPS, Strategy games, and NoX (rpg), Fallout tactics (RPG) etc which require no WORK to have fun.

Another PVP'er who says he HAS to have the superior stuff.

Hmm...

Played in ONE BWE.
Have on character at level 20 (R/E) and ascended.
Have a few more working on them (E/R 15, N/Mo 9)

I usually PVP as an Elementalists. I've unlocked some items, one major rune for a Ranger, mostly Minor Runes for other professions, NO Superior Runes. I've unlocked NO elite skills.

And I've been to the HoH a few times.

Damn.... guess all those high powered weapons and runes are cruches for those who can't handle using a little strategy and skill in a PVP environment.

Sorry, you're only 'Ginding' for what you think you need to get that edge, but I really don't see much of a big deal for those uber-skills or items.

What's the really big difference if you know how to use what you already have?