PC problem Help!!

MindBullets

MindBullets

Frost Gate Guardian

Join Date: Feb 2005

SLC, Utah

Not a game related problem, but I need help...

Ok, my wife was on the internet the other day looking at possible classes for my next semester of school...
A page wouldn't give her access so she turned off Norton Anti-virus and Norton Internet Protection...
Shortly after she lost the ability to turn the two programs back on, and any ability to use Task Manager.
I tried to check for viruses but I can't seeing as I have no access to Norton.
What do I need to do to be able to do this?
I tried to run a system restore from various dates and it won't allow that either.
Is it possible she got a worm in that short amount of time?
We use Earthlink and have had problems similiar to this before.

Any and all help would be greatly appreciated.

Mind

Kityn

Krytan Explorer

Join Date: Mar 2005

Michigan

Heroes of the Horn [HoH]

N/

I have heard from people that have had norton not too thrilled about their performance.As to what the prob is I have no idea.But for anti-virus try AVG.It's free and has cought several viruses on my machine and killed them all.Several of my friends have it also and swear by it.

Kityn

Krytan Explorer

Join Date: Mar 2005

Michigan

Heroes of the Horn [HoH]

N/

http://free.grisoft.com/freeweb.php

AVG

vas moon

vas moon

Ascalonian Squire

Join Date: Mar 2005

shiverpeak

Zealots of Shiverpeak

Unplug your internet connection wire
boot your system into safe mode
try a system restore there
if you can restore: run virus check

http://service1.symantec.com/SUPPORT...rc=sec_doc_nam


keep us posted on your progress. and gl

and i agree AVG is great antivirus freeware -- but you will have to uninstall norton and that can be a nightmare all by itself

bouncingsoulx

Academy Page

Join Date: Mar 2005

a little words of advice, don't use norton... everyone i know that uses it, it gives them trouble so i'd say check out McAfee it's much better

Virtuoso

Virtuoso

Krytan Explorer

Join Date: Mar 2005

Run this , then try enabling and updating your anti-virus software. As other have said, if Norton gives you any problems, ditch it. If you need new anti-virus software, I recommend, as have others, AVG Anti-virus. It is free and one of the best anti-virus suites you can find. http://free.grisoft.com/freeweb.php

-Virt

Loviatar

Underworld Spelunker

Join Date: Feb 2005

Quote:
Originally Posted by MindBullets
Is it possible she got a worm in that short amount of time?
We use Earthlink and have had problems similiar to this before.

Any and all help would be greatly appreciated.

Mind
YES

according to the latest reslts fron the antivirus people a pc that is exposed to the internet without av/firewall WILL be infected by MULTIPLE viruses/worms/trojans in less than 5 minutes on average

some in only seconds none more than 15 minutes

i switched from etrust antivirus years ago for the AVG FREE which has served me well

if you dont have it already get service pack 2 installed

a site with a lot of information including locking some of windows oped doors is blackvipers site

http://www.blackviper.com/

follow his security instructions fora much safer pc

EDIT

i am assuming you do not regularly use antispyware

try lavasoft ADAWARE which is free and you can also try top rated spy sweeper by webroot

vas moon

vas moon

Ascalonian Squire

Join Date: Mar 2005

shiverpeak

Zealots of Shiverpeak

black vipers site is a very good resource

here is a link to symantec that explains how to remove norton's (make sure you know which flavor you have installed) http://service1.symantec.com/SUPPORT...01092114452606

some good tools to have:

antispyware: http://www.safer-networking.org/en/download/
-- enable tea timer and SDHelper

registry editor:
http://www.sharewareconnection.com/regeditr.htm

safe cool browser: http://www.mozilla.org/products/firefox/

and their email client: http://www.mozilla.org/products/thunderbird/

Kirbie

Lion's Arch Merchant

Join Date: Mar 2005

hi
try to check your computer with this link

http://securityresponse.symantec.com/

and click "check for security risk" icon
they might ask you to install activeX to scan your computer.
(i personally dont install activeX unless im extreamly desperate and i can trust the company. symantec is well known company...so it might be ok)

yeah...sometimes norton products, especially their firewall is kinda annyoing.

next time,
try to update your windows with latest service pack.
in current update, there is built in firewall with Data Execution Prevention program. which will somewhat(not 100%) helps you to protect your computer from viruses.(i think this prevents any program to run behind your back without your permission)

your wife couldve only turned off norton firewall. i never turn off my anti-virus unless i need to play a "game" with more processing power.(it really does improve gaming performance)
anti-virus program doesnt affect internet viewing(unless webpage you are viewing has a virus), so you can always leave it on.

oh...and try to have a habit of checking your internet modem time to time.
if you are not viewing internet, but lights on modem flash like crazy...it means something suspicious is going on.(because if you are not on internet...there is no need for your computer to send and receive things from the internet)

Kirbie

Lion's Arch Merchant

Join Date: Mar 2005

oh oh
1 more advise...
unless you have kids who like to mess your computer...
turn system restore "off"
system restore helps viruses to stay alive(even though you removed them)
if you are careful computer user...you dont really need system restore.
i never use them

MindBullets

MindBullets

Frost Gate Guardian

Join Date: Feb 2005

SLC, Utah

I greatly appreciate everyones help.

I'm at work currently, I'll give AVG a try once I get rid of the problem.
I currently use Mozilla and love it.

Funny thing is I have a friend that works for Symantec.

I'm also going to be switching my ISP to a local provider that offers tech support 24/7.

Again, many thanks.

I'll keep you updated on my progress.

Mind

William of Orange

William of Orange

Krytan Explorer

Join Date: Feb 2005

La Crosse, Wisconsin

Thousand Tigers Apund Ur Head, The Consulate

Not related to the current topic, but since we have a "PC problem Help!!" thread up already, thought I could capitalize on the situation.

About two days ago, I started experiencing some weird behavior by Internet Explorer, in that almost every time I accessed a web page, the page would load, but then immediately after the load was complete, it would kick me right back to my Google homepage. I've cleared cookies, all temp. internet files, even history just for kicks, restared the computer, ran AdAware SE Pro, ran Norton AntiVirus (only thing I have on this computer, even if people have had troubles with it I have no other options), but nothing has come up, at least bug/virus wise. Any ideas on how to stop this? It's quite annoying that every time I want to visit a page, I have to try and stop the page as soon as it is done loading, and if I hit Stop a split second too late, I'm looking at the nice Google banner on their homepage.

Kirbie

Lion's Arch Merchant

Join Date: Mar 2005

Quote:
Originally Posted by William of Orange
About two days ago, I started experiencing some weird behavior by Internet Explorer
try firefox
you will like it

William of Orange

William of Orange

Krytan Explorer

Join Date: Feb 2005

La Crosse, Wisconsin

Thousand Tigers Apund Ur Head, The Consulate

Well, I've never had any problems with IE before this whole episode, so I'd like to try and find out what's wrong with this first before I resort to getting another broswer.

Also, I find it somewhat humorous that, although almost every single page I've been to likes to forward itself to the Google page, GWG is the only one which has never done it. Seems like even my browser likes this site

Mss Drizzt

Mss Drizzt

Lion's Arch Merchant

Join Date: Mar 2005

communist state of NJ

Go to Add-Remove Programs

Check and see if you can remove the google toolbar.

Then reset your homepage.

This might work.

Virtuoso

Virtuoso

Krytan Explorer

Join Date: Mar 2005

Quote:
Originally Posted by Mss Drizzt
Go to Add-Remove Programs

Check and see if you can remove the google toolbar.

Then reset your homepage.

This might work.
Then get Mozilla/Firefox and delete all shortcuts to IE from your system.

-Virt

vas moon

vas moon

Ascalonian Squire

Join Date: Mar 2005

shiverpeak

Zealots of Shiverpeak

get spybot: http://www.safer-networking.org/en/download/index.html

install it
click mode -> advanced mode
tools
resident -> check SDHelper and Tea Timer
IE tweaks -> check Lock Hosts file and check Lock IE start page
click back up on the spybot s&d tab ->click check for problems.

cross your fingers.

MindBullets

MindBullets

Frost Gate Guardian

Join Date: Feb 2005

SLC, Utah

I went into Safe Mode and did a virus scan using Norton and AVG.
I used SpyBot, a worm/virus remover program from Microsoft and they all found nothing(As well as a few others that were mentioned previously).

I got rid of Norton Internet Security thinking that would help, nope.

Now when I boot up and try and open Norton Systemworks the computer decides to re-boot itself.

Do I need to totally remove all of my Norton products and re-install them?
I get a critical error message when I come back from Safe Mode.

Or am I better off burning my pictures to CD and doing a fresh install of Windows?

I'm frustrated at this point because I'm back here at work doing my online tests because I can't get online at home.

Thanks in advance,
Mind

PhineasToke

PhineasToke

Lion's Arch Merchant

Join Date: Feb 2005

in a house

Phantom Menace

W/Mo

I can't believe some of the bad advice being given here.

You only turn off system restore during a full virus scan IF you are infected, and Norton 2005 is simply one of the best out there, period. I have been using Symantec products for my corporate clients WITHOUT INCIDENT OR PROBLEMS since 1999. Additionally, if you DON'T run Microsoft update (manually or automatically) you can't close the holes in the browser that the crackers expose constantly. Try all of these I've listed below, but if Norton is turned off, I'd suggest you get the individual bug fixes from Symantec downloads for the newest listed worms etc. and run them first.

http://securityresponse.symantec.com...ools.list.html

http://www.lavasoft.de

Spybot Search and Destroy – (Update and run)

http://www.safer-networking.org
Hijack this.

http://www.majorgeeks.com/download3155.html

Online scans-
http://housecall.trendmicro.com/

http://www.pandasoftware.com/activescan/

http://www.ravantivirus.com/scan/

The Cleaner
http://www.moosoft.com

End it all-
http://home.ptd.net/~don5408/toolbox/enditall/

AVG
http://www.grisoft.com

Firewall
http://www.zonealarm.com

Microsoft spyware killer beta-includes virus and trojan killers now:

http://www.pcworld.com/downloads/fil...RSS,RSS,00.asp

IT WORKS GREAT.

One last comment. THE BEST trojan hunter I have ever found is the Cleaner. It cleans the system restore files without turning system restore off. And I would suggest to back up all important documents to a disc a.s.a.p., you're in for a long night.

PhineasToke

PhineasToke

Lion's Arch Merchant

Join Date: Feb 2005

in a house

Phantom Menace

W/Mo

Quote:
Originally Posted by MindBullets
I went into Safe Mode and did a virus scan using Norton and AVG.
I used SpyBot, a worm/virus remover program from Microsoft and they all found nothing(As well as a few others that were mentioned previously).

I got rid of Norton Internet Security thinking that would help, nope.

Now when I boot up and try and open Norton Systemworks the computer decides to re-boot itself.

Do I need to totally remove all of my Norton products and re-install them?
I get a critical error message when I come back from Safe Mode.

Or am I better off burning my pictures to CD and doing a fresh install of Windows?

I'm frustrated at this point because I'm back here at work doing my online tests because I can't get online at home.

Thanks in advance,
Mind

The worm broke the 'stack'. You need to repair it to get back on line (software tools available), but in all honesty, you'd be better off taking your documents off the system and reinstalling Windows (1.5 hours just for that), but this time DOWNLOAD ALL THE UPDATES. Then re-install your other software, and ALWAYS update your Norton antivirus.

After that, good luck.

PhineasToke

PhineasToke

Lion's Arch Merchant

Join Date: Feb 2005

in a house

Phantom Menace

W/Mo

Quote:
Originally Posted by Kirbie
oh oh
1 more advise...
unless you have kids who like to mess your computer...
turn system restore "off"
system restore helps viruses to stay alive(even though you removed them)
if you are careful computer user...you dont really need system restore.
i never use them

So, is that like turn off the lights so you don't get charged for electric?

Some folks aren't "proficient" and telling them to turn off what is there to help is just wrong.

Owend

Owend

Ascalonian Squire

Join Date: Mar 2005

California

Hope you're searching for relevant information on the Norton support website. When I googled "Norton won't start" I get lots of pages like this:
http://www.pcuser.com.au/pcuser/hs2....256EA40020EB1F

PhineasToke

PhineasToke

Lion's Arch Merchant

Join Date: Feb 2005

in a house

Phantom Menace

W/Mo

Quote:
Originally Posted by Kirbie
try firefox
you will like it
How can he try Firefox if he can't get on line?

PhineasToke

PhineasToke

Lion's Arch Merchant

Join Date: Feb 2005

in a house

Phantom Menace

W/Mo

Quote:
Originally Posted by Owend
Hope you're searching for relevant information on the Norton support website. When I googled "Norton won't start" I get lots of pages like this:
http://www.pcuser.com.au/pcuser/hs2....256EA40020EB1F
PWSteal.Bankash.E is a Trojan horse program that attempts to steal passwords and usernames for certain financial Web sites. The Trojan will also disable antivirus software.


http://securityresponse.symantec.com...bankash.e.html

The worm probably disabled his NAV which is typical of these worms.

Old Unix addage, if you can't open the page, don't go there.

PhineasToke

PhineasToke

Lion's Arch Merchant

Join Date: Feb 2005

in a house

Phantom Menace

W/Mo

To repair the Winsock stack and get back on line, use this:

http://www.cexx.org/lspfix.htm

vas moon

vas moon

Ascalonian Squire

Join Date: Mar 2005

shiverpeak

Zealots of Shiverpeak

i hate it when things like this go bad.

ok try another restore -- to a point father back.

PhineasToke has listed a lot of useful info.

try his suggestions and let us know what happens.

this can be a huge pain that takes awhile to get cleared up.

Once we have you up and running again you should set up a maintenance schedule for your system where you check for updates and run scans.

Darkmane

Darkmane

Lion's Arch Merchant

Join Date: Feb 2005

Quote:
Originally Posted by MindBullets
I went into Safe Mode and did a virus scan using Norton and AVG.
I used SpyBot, a worm/virus remover program from Microsoft and they all found nothing(As well as a few others that were mentioned previously).

I got rid of Norton Internet Security thinking that would help, nope.

Now when I boot up and try and open Norton Systemworks the computer decides to re-boot itself.

Do I need to totally remove all of my Norton products and re-install them?
I get a critical error message when I come back from Safe Mode.

Or am I better off burning my pictures to CD and doing a fresh install of Windows?

I'm frustrated at this point because I'm back here at work doing my online tests because I can't get online at home.

Thanks in advance,
Mind
No reloading--That really should be done as a last resort of an unstable system.

What critical error do you get when you come back from safe mode?

If you can get into windows and online at all (safe mode with network support)

Try to get this:

Code:
http://www.snapfiles.com/get/winsockxpfix.html
You may need it later after we clean norton off your system (yuck norton yuck)-- sorry to your friend but.. yuck.

Get this and see if it fixes your registry:
Code:
http://www.ccleaner.com/
Also grab the latest copy of Trojanhunter:

Simply put not all viruses can catch every virus--- Not all trojan seeking programs can find all trojans.. if they could .. there'd be no competition

I run:
Ad-aware
Code:
http://www.lavasoftusa.com/
Trojan Hunter and
Code:
http://www.trojanhunter.com/
Spybot Search and Destroy
Code:
http://www.safer-networking.org/en/index.html
I also use AntiVir
Code:
http://www.free-av.com/
But sometimes I go to TrendMicro.com and Bitdefender for online scans. I also use:

Sygate firewall
Code:
http://www.sygate.com/
If worst comes to worst we can get:

Hijack This
Code:
http://www.spywareinfo.com/~merijn/downloads.html
Post your Logfile here:
Code:
http://hjt.iamnotageek.com/
and Here:
Code:
http://hijackthis.de/index.php
and cwshredder
Code:
http://www.spywareinfo.com/~merijn/downloads.html
I agree its pretty sad we have to take so many precautions to be online. The Internet II promises to handle these things better. But until we all make that move and it becomes affordable for the masses.. we are stuck with the skript snarsties that plague the internet. May the gnats from a thousand cammels infest their hairy nards and may their arms fall off so theres no way to scratch.

Kirbie

Lion's Arch Merchant

Join Date: Mar 2005

Quote:
Originally Posted by PhineasToke
So, is that like turn off the lights so you don't get charged for electric?

Some folks aren't "proficient" and telling them to turn off what is there to help is just wrong.
???
if you are careful user...u dont need to use system restore
yes...system restore helps if you mess your computer badly(like if you delete important windows system files).
but it doesnt help you when you are infected with a virus. actually it will restore the virus you removed...making things more complicate.
And i said "if you are careful user" you dont need system restore...which means if you are not careful....then perhaps you need to have system restore on

Quote:
Originally Posted by PhineasToke
How can he try Firefox if he can't get on line?
he "can" get online.
he is just having a problem(taking annoying steps) when he is trying to view the webpage
so i suspected that it might be his internet explorer problem.
that is why i suggested him to try out other browser to see if it will work..which is firefox.
remember, this was a problem William of Orange was having.

if you have a problem with me...PM me and clear things up before you post something to offensively criticize me in public
do you think im trying to ruin his computer or something?
i was just trying to help him by suggesting few of my methods(which im using and had no problems)

Kirbie

Lion's Arch Merchant

Join Date: Mar 2005

one more thing
i had exactly same problem before..but with different condition
for him, it happend while he was online
for me, it happend while i was in LAN party.
i was playing game thru LAN, but my computer didnt allow connection with my friends' computers.
so i turned norton programs off.
i tried to turn them back on after the LAN party, but it didnt.
"but" after restarting my computer couple of times and kept trying to start the program, nortons came back.

since it happend while he was online, i suggest him to do virus check online(at symantec)
according to his reply...he did virus check and his computer was clean.
so im pretty sure his computer is ok.
just need to give computer some time.

Davion

Davion

Krytan Explorer

Join Date: Feb 2005

wherever the winds take me

R/Mo

Sorry kirbie but that isn't the same problem.

This was a page interface on the web. Norton was turned off to view the page. That disabled any protection from allowing the trojan free access. This particular trojan disables anti-virus applications to prevent its own demise. Still can be dealt with; just that it is a pain in the watoozie.

The instance you're mentioning has more to do with a recycled recurrence motive. A pain yes...but once your HD and refresh finally unhinge themselves from the connection you are ok.

side note. phineas was more pointedly disturbed that it was being discarded as something trivial when it isn't. TRUST me... he knows his stuff.... has 20+ yrs on it, not to mention there aren't many with his certifications.

if you took it wrong don't worry ...its a tech thing not you.

Kirbie

Lion's Arch Merchant

Join Date: Mar 2005

Quote:
Originally Posted by Davion
Sorry kirbie but that isn't the same problem.

This was a page interface on the web. Norton was turned off to view the page. That disabled any protection from allowing the trojan free access. This particular trojan disables anti-virus applications to prevent its own demise. Still can be dealt with; just that it is a pain in the watoozie.

The instance you're mentioning has more to do with a recycled recurrence motive. A pain yes...but once your HD and refresh finally unhinge themselves from the connection you are ok.

side note. phineas was more pointedly disturbed that it was being discarded as something trivial when it isn't. TRUST me... he knows his stuff.... has 20+ yrs on it, not to mention there aren't many with his certifications.

if you took it wrong don't worry ...its a tech thing not you.

thanks davion
i was wrong
and sorry MindBullets for giving you inaccurate solution. i was just trying to help you...not to harm your computer in any way.
again, sorry MindBullets and hope everything will go well.

Mss Drizzt

Mss Drizzt

Lion's Arch Merchant

Join Date: Mar 2005

communist state of NJ

Phineas how many certificates do you have???

I am not being sarcastic I really just want to know.

Darkmane

Darkmane

Lion's Arch Merchant

Join Date: Feb 2005

LoL .. I know you didn't ask me but. I thought I'd toss mine out.

Out of Highschool I worked for a local ISP that used to provide Dial up Access to the Internet. (Long Since Gone out of Business)

I took a few college courses on computers, (all of which are now obsoleet)

Went to ITT for Electronics.. (wasnt for me)

Did local odd jobs for a few years-Always having something to do with computers.

Worked for Gateway Tech Support for awhile

Worked for DTN for their Streaming IQ (Internet Stock Quotes) for awhile

I then broke the mold of doing computer work for awhile and did landscaping and yardwork (desperate attempt to get back into shape) LOL

Worked for PayPal for awhile (teir 3 tech support) PayPal web accept buttons/IPN till they were:

Bought by eBay.. worked for eBay for awhile doing same as above except added the 'more in depth support' for eBay listings.

After my son started Kindergarten I got a reality check on life. Unfortunately for the lower class just trying to make ends meet for a family forces both parents to either have A great paying job.. or 2 jobs to make up for it. So ... I am spending a lot of time at home with my family.

I now do freelance computer tech support/building computers etc..

So I may not have the college degrees but I have the real life creds.

PEACE!

Mss Drizzt

Mss Drizzt

Lion's Arch Merchant

Join Date: Mar 2005

communist state of NJ

I hear you. College is overrated in MY opinion. I too have real life on the job expertise. But I am thinking about getting my cert's. It just looks better on a resume.

Virtuoso

Virtuoso

Krytan Explorer

Join Date: Mar 2005

I was a CS Major, but the math is too much for me. Now I am a MIS Major. I have discovered that I hate school, including college.

-Virt

MindBullets

MindBullets

Frost Gate Guardian

Join Date: Feb 2005

SLC, Utah

I am strongly debating a complete re-install of Windows XP Pro.
I only need to burn my 1000 plus pictures of my son in order to do that.

It would almost be just as fast to do this as it would be to try countless other programs to try and remedy the situation.

My plans on re-install are...

Purchase Mcafee AntiVirus/Firewall
Intall Microsoft SP2 from a disk prior to getting online.
I'll add a password to the Admin logon rather than just having the computer boot up.
I don't care for the one year subscription that McaFee limits you to.
But oh well, gotta make money somehow.

Should I re-install Norton Systemworks?
Or is there a better option out there?

Maybe a good all in one bundle I can buy...

I'll use Firefox again, it has boosted my internet speed substantially over IE.

Thanks again for all your help,
And Kirbie, you did me no wrong brother.

Mind

Loviatar

Underworld Spelunker

Join Date: Feb 2005

you might check ZONEALARM for a firewall

and AVG free is one of the top antiviruses

i stopped paying for my antivirus to get something better for free

http://www.zonelabs.com/store/content/home.jsp

http://www.grisoft.com/doc/40/lng/ww

Nascent

Nascent

Frost Gate Guardian

Join Date: Mar 2005

Calgary, Alberta, Canada

The Shi Mai

I agree with Zone Alarm, been using Zone Alarm Pro myself now for about a week and its just made life oh so much simpler.

As for maintaining your system, personally I'd say throw Norton Systemworks out the window. I used to use it, but its just not worth it. I switched to another program called System Mechanic Pro 5 ( http://www.iolo.com/sm/ ) and it does absolutely everything, and does it exceptionally well. I've had absolutely no problems with it since I started using it like a year ago. I also just decided to use the virus software that bundled with it (Kaspersky http://www.kaspersky.com/ ). It worked great as well, but eventually I ended up going back to Panda Antivirus. (http://www.pandasoftware.com/home/default.asp)

Also, System Mechanic Pro comes with Kaspersky Antihack with is a decent firewall, though perhaps a little overzealous at times, it basically locked me out of all my internet stuffs thinking it was doing a good job. Hence the switch to Zone Alarm.

Kirbie

Lion's Arch Merchant

Join Date: Mar 2005

Quote:
Originally Posted by MindBullets
And Kirbie, you did me no wrong brother.

Mind
thanks
i was kinda worried

have a quick question for everyone though
i use hardware firewall now(so that i dont have to spend on software everytime)...
it is as good as software one right?
just a question

Darkmane

Darkmane

Lion's Arch Merchant

Join Date: Feb 2005

Quote:
Originally Posted by Kirbie
thanks
i was kinda worried

have a quick question for everyone though
i use hardware firewall now(so that i dont have to spend on software everytime)...
it is as good as software one right?
just a question

Well the simple answer is no.

Lets say you download a program or pickup something online by accident. A hardware firewall (like my router has) will keep out network probes and hopefully hide the ports from the 'outside Internet'.

But lets say that program you downloaded is malicious virus/trojan. Your hardware firewall is not going to keep that piece of software from calling home. Unless your virus protection catches it first.

This is where the software firewall helps you. It monitors both traffic coming in to your computer from the network and connections leaving your computer that you did not consent.

Zone alarm

Sygate

Both of which are great. I use Sygate. And both have free versions for personal use. Don't let Back orifice or Sub7 take advantage of you .

Cheers!