Unable to Connect

new client?

where can i get it

I dont know anything about a new client, but game still not working for me

Its really annoying how RedOmen says, "New client is out!", then leaves w/out telling us where to get the damned thing.

must kill arenanet....

Yep same problem here. If I connect directly into the cable modem im good.

Have a Netgear router btw.

netgear here too

I just sent another complaint to the website.

Ok I was about to play for about 4 or 5 hours then for some reason doing a necro quest it locked up on me. I had to alt tab out and kill the program. I won't let me back in unless I'm connected directlly to the cable modem.

I also use a Netgear router. I've had problems with the wireless Netgear routers they drop packets. I'll keep trying to get back on

Ok I'm pretty sure its the netgear router that is messing everyone up. I just connected to a hub and connected that to my cable modem and was able to log in. Whats going on I really can't say. If anyone else can get connected without using the netgear router try it just to see if it works.

I am having the exact same problem as everyone else in this thread. I also have a Netgear WGR614 v5 with their newest firmware.

When I am connected through the router, I can not connect to the game and get the above mentioned error. When I bypass my router and run straight into the cable modem, it connects fine.

im back....

Still no good eh?

If this is still going on at the official release im getting my money back on the bloody game, not a new router.(56 meg routers are pricy)

I get the same error behind netgear router and can't connect but can connect if I direct connect with my dsl modem.

they still havent answered my email.

Screw you too arena net -_-

Yep... I do believe those of us with Netgear routers have no choice but to wait until they decide to fix this. I recommend everyone send an e-mail explaining the problem, as I already did, so they see that is a common problem.

Sucks because my roommate and I bought this game in order to play together, but only one of us can connect since we can't use the router

Well I do not have a router and have never been kicked off of WoW. I can play 5 minutes then get kicked off. I cannot log back on unless I reboot. Then it starts all over again.
I get Error 5 or Error 7

If you can, please make sure you have IP forwarding (or open) the port 6112 on your routers. This may be the problem, or rather I hope that Netgear doesn't recognize the need to do it and therefore does not. If this is the case... then well, someone just give it a go. Sorry for the late reply guys, I was tutoring in GW.

Lansing Kai Don

Just tried it with opening ports 6111-6113 and it didn't work. It has to be something on their side because wasn't it working for netgear users in prior betas?

This doesn't work. On the WGR614v5, port 6112 is already opened by default.

i do not have a router, and now I get the same thing in WoW after playing it straight for 1 month without a hitch. I am gonna try and power cycle down my modem.

Day 2,

I have recieved a reply in which they asked for more info, which I gladly supplied them with.

From what they said, it seems they have almost fixed the problem.

Might have found something interesting, My uncle (who builds super computers) says that for the last four days the internet has been having problems because everyone using IE has to download a patch, and everyone has been doing there taxes..... The explanation is much longer than that but tht gives you an idea...
So basically it might not just be guild wars, anyone having trouble w/ other games?

Nope... everything else works fine.

The internet is not acting up because people are doing their taxes and updating Internet Explorer

I was told to open port 6112 on my router... how the hell do i do tht?

You can try it if you like but I already tried and it does nothing. It was already open by default on my Netgear WGR614 v5.

Open up a web browser and go to 192.168.1.1

Default login is:
admin
password

You can use Port Forwarding if it just one computer you want to be able to play.

If you want multiple computers to be able to play, you would need to use Port Triggering.

However, like I said... this doesn't work.

thats odd, one of the support team said tht should fix it.... im asking now for another solution, or if it will be fixed in future.

Also, how can I go to an IP?
I thought you could only connect to adresses.
nvm, there is nowhere there to open new IP's.

scratch tht

IP

Believe it or not, it was my Ethernet cable. I went from cat5 to a new cat6. That solved getting kicked off the server. I probably had a unique issue.

They are giving you canned responses. They'll make us go through all the obvious stuff that I have already checked before actually giving a helpful answer. Typical.

Hopefully they stop BSing before the game goes live or I know a lot of people that will not be purchasing the remainder of their preorders.

Ok I'm not sure what the problem was or is if its still ongoing. I was having the same problem Err=5 and couldn't connect back unless I connected to the modem itself. I played like that for a while then the game locked up I had to kill the program and it wouldn't let me back in. So I switch back to the router and it let me back in. I've not had much trouble sence, so I don't know if it was the Netgear routers or not. I played last night from like 11pm - 6am with no problems except a couple of game bugs. All I can say is good luck I swear sometimes these things have a mind of their own.

I had the same connection problems as everyone else with a Netgear Wireless router. Disable port triggering. Once I did that, everything worked fine. You don't even need to set up port forwarding because the Netgear is already set up to forward port 6112. I think the only drawback is that only one person behind the router can connect to Guild Wars at a time. But I haven't tested that.

Wow thanks aviendha it worked for me. So everybody with netgear routers having problems connect disable port triggering it works fine for me now.

Well that's great and everything that it works... but if it stays like this, that means only 1 game per household.... and I don't think that's going to go over too well with a large segment of the gaming population.

And considering I need to have Port Triggering enabled for other programs (i.e. BitTorrent), this is highly impractical.

That is not a fix... that's just a bandaid.

Here is the official response from Tech Support as of right now:

"Greetings,

We've been contacted by several customers who use a Netgear router and have trouble connecting. At this time we really don't know what exactly it is about the router that is causing issues, some customers have had some luck by disabling port triggering on the router.

In addition, check the Netgear website for any firmware updates that may be available for your model. If you have any further questions please reply. Thank you,"

So in other words... if you want to play right now, you have to disable port triggering, thereby disabling any other service or program you might be using that requires it. Other than that, they have no clue.

If this is not fixed before release, this is going to hurt them big time.

As much as I would love to toss fire and brimstone at Arenanet for this issue, I highly doubt it will 'hurt them severely'. They have literally thousands of players registered and playing and I bet only about 3%, if that, of their players are experiencing this problem. however , it is an issue that needs to be resolved. As with any issue of this scale, highly specific equipment faults can be difficult to troubleshoot; it'll take some time. I understand you're all angry, and upset that you can't play, but neither can I, and I can actually 'connect' to the servers. My school firewall is chokeing my connection so bad, I rubberband every 15 seconds to about 10 seconds prior; it's freaking aweful. Traditionally, I get about 6.5Mb/sec connection through HTTP and such, but just this obscure port 6112 Guildwars uses (as well as EQ, WoW, and other similar games), my school does not like.

Yes, it is an issue that needs to be properly 'fixed', but if it weren't to be 'fixed' for sometime, I highly doubt it'd have any real impact on game-sales on release date. Yea, they'd get a lot more complaint phone calls, but that's about it.

-delil

Only because people who haven't tried it in Beta wouldn't realize there was an issue until they had already bought it

havin the same problem, I logged in went afk a minute when I came back I was booted off with err=7 and cant get back on with err=5 anyone have a real solution?

(Windows XP, Connected directly to cable modem, no firewall)

Great... been 3 days.... now there just trying to get me to try random pointless things.... and asking me stupid questions that obviously wont fix a thing......

at least i know now. There not getting my money.

I just started up the game and was able to login after patching. I got disconnected when I tried to port out of the Fort. Now I can't log back in. I get the same Err=5 after waiting a while after trying to log in. Tried restarting first, then reinstalling. Neither helped.

I'm running on my college network without a router.

Also there's a 'Z' shape up in the upper-right corner next to the 3 window control buttons and a MB counter that increases at about the same rate my download size increased while I was patching. What is that?

I'm sorry your all having these problems. A couple of people gave you some temporary solutions including myself. This is hard, I know it, but why throw away a great game because you were one of the unfortunate few with a certain router? They'll fix it, but do you think they'll have the time to devote to the problem right before the release... I doubt it. That's what myself and others are trying to do, help you get around the problem till they have the time. Also the Z shape is their streaming content downloading to your computer... an automatic downloader that downloads information you need before you actually get to that point... or downloads updates while your playing instead of coming out with patches. I'll think on it some more... once again I'm sorry for this inconvenience and I'm sure ArenaNET will look into it when they get the time, be patient maybe another member will figure it out.. I'll put some more thought into it.

Lansing Kai Don

Wow, I gotta say I appreciate your concern and assistance . This is an interesting problem indeed.

I managed to get in by disabling port forwarding.... Its a good band-aid for now.

Has anyone come up with a resolve or fix for the router problems (WGR614 v5) that were an issue during the last BWE?

Maybe you could have some fun with placing your computers' local IP addresses in the DMZ. However, this turns off ALL security for the listed computers. The security is like plugging it directly into the modem. IDK if you can do multiple computers' IP addresses in one router's DMZ, though. Just expiriment, I guess . You can always open a command prompt and try "ipconfig /release_all" then after that finishes try "ipconfig /renew_all" but IDK if that will help with your problem.

I have no clue if any of this will help

Well, if it were me I'd be all over netgear. History...

-Bought a Linksys router, stopped working entirely in 3 days.

-Exchanged for another Linksys router. Stopped working after about 1 month.

-Got my money back bought a Netgear router. Plugged it in, and couldn't even bring it up at the 192.168.1.1. Called for tech support after 45 minutes waiting, was informed tech support is free for 3 months then have to pay a per hour, minium 15 minutes rate, however, they can't help me at all until I register the product online. I asked, "Why I am supposed to register something I may return with a hardware malfunction?" They proceeded to repeat that I "need to register it online before they can help me," however "I am willing to sit here and wait until you complete your registration." We went back and forth about 4 times and then he wouldn't respond with anything but "I cannot help you until you register online." At this point I laid into them like there was no tomorrow as "I do not want to be locked into an RMA structure with your company when I can't even get the dang thing to address from the browser! If there is an obvious hardware error why must I make it easier for you when it would be easier for me, the customer, to return it today?" Always the response being "I can't answer your questions or help you until you register online."

-Returned the Netgear. Explained why so the retailer understands that Netgear has no sense of "bedside manner" so to speak. Amazingly I was asked this, "So you want to return it because you refuse to register online?" to which I replied, "Why would I register something that I can't even get to the configuration menu for and no one will walk me through a quick sequence to determine if I did something to lock myself out? As far as I know it doesn't work and no one will help me determine if it does work until I register it, which makes no sense if it doesn't work." She was not amused.

-Happiness: Bought a DLink DI-604

Not only did it work out of the box, when I had problems configuring it tech support was available in 5 minutes, was no cost to me ever. They asked me who my service provider was. After I told them they described my dsl modem to me, then explained the features of that modem. Thereafter explaining the adjustments to my router config and how these were related to the modem and this is why I couldn't connect. I asked for parameters regarding configuring the firewall, he said I'll get that to you in 5 minutes by email. I had it in 3. Lastly the router has been working just fine for 3 months.

Moral: Get rid of the Netgear! Sorry to be blunt but don't blame Arena.net.

From what I've read this particular version of router is wireless (not done, so stop laughing). If anyone is reading this post with a WGR614 v5 Netgear router, and NOT having troubles please let us know. What I'd like to know is if any people who are hard-wired into this router are experiencing the same troubles. Meaning you have a network cable directly connecting your PC to the router. Let's see if we can isolate the problem and find a solution. This will tell us if it's in the router or possibly in the PC's.

Lansing Kai Don

P.S. Something you can try in the meantime is disabling your Wireless Zero Configuration (if your wireless card came with its own software... which most do, then install and use it... if you're already using it, then make sure this isn't running). To do this:

Go to your Start Menu
Click on Run...
Type services.msc in the prompt
Click on the Services Tab
Right Click Wireless Zero Configuration and go to Properties
Then in the Startup Type drop down menu, click disabled.

If your wireless network stops working then set it back to Automatic (for either you're using it or your card's software is using it as a service).

If someone can make a hard-wired connection to the router then they could tell us whether or not this is an issue.