Big Disappointment on GuildWars' System Admins - Guild Wars Guru archive powered by Guild Wars Legacy

Commander Ryker

Site Contributor

Join Date: Jun 2005

R/

22 Apr 2006 at 04:01 - 201

Quote:

Originally Posted by leprekan

To those debating the EULA ... this is helping how? Anet does whatever Anet wants and often does not feel compelled to explain why. Everyone is quick to side with Anet till it becomes more personal and happens to YOU. There needs to be some accountability because this is becoming more of a problem than most seem to think it is. My guild was even banned right before the playoffs (moustache riders [mR]) getting banned 2 days before playoffs meant we had no chance of getting back in them. The name was considered "offensive" no recourse disband and reform (hence new guild name and tag). Anet found us offensive yet Battery powered best friend [vibe] is not. I included that example for a reason ... there isnt any logical pattern to Anet and the ban stick and precious little recourse. So those wanting to debate what he/she did to deserve the ban don't bother unless your only goal is fluffing your post count.

I'm guessing someone wrote in and said your name was offensive and it might very well have been some guild who was behind you on the ladder (just a guess). All it takes is for someone to complain.

My partner had named a character, Hu Flung Pooh, a cute name we thought. One day, she heard some people slinging racial slurs, talking about killing this group and that group and so she told them she was reporting them. In retaliation, they reported her name as offensive to asians. Not her intent at all but yet she got banned for 23 hours and now someone else is running around with that name.

Fair? No, but what can we do? Any suggestions?

Solberg the Exiled

Lion's Arch Merchant

Join Date: Mar 2006

Xen of Onslaught

N/

22 Apr 2006 at 06:10 - 202

First of all, to all those who got wrongfully banned and got their accounts back, congrats. It is indeed a bit scary to think that an account that you have been working on for so long can be so suddenly banned for no reason at all. I wonder... how many accounts were actually wrongfully banned.

I try to be on whenever gaile or izzy is on. (actually, gaile is in LA int d1 as I ype this) And always, always during the conversations, I see people asking why their or their friend's account was banned. It might be 1 or it might be more people, but there is always at least 1. So if we can assume that the people in LA int d1 is a random enough sample (It isn't, but this is just a rough estimate), then we can see that there are about 100-150 people in a district, so I would say that perhaps 1/150 people was either banned themself or know someone that got banned.

Now out of all of these bans, I wonder how many them were wrongfully done? It is indeed a scary concecpt....

Loviatar

Underworld Spelunker

Join Date: Feb 2005

22 Apr 2006 at 16:41 - 203

Quote:

Originally Posted by Commander Ryker

Fair? No, but what can we do? Any suggestions?

yup..ask them to restore the name to the original person or ban that name again.

if it is not offensive it shouldnt have been banned.

if it is offensive it shouldnt have been allowed back in the game.

ERMC

Academy Page

Join Date: Jul 2005

Mo/Me

22 Apr 2006 at 20:11 - 204

it's good that 3 people in this thread it seems got the accounts back after they kept sending emails to anet but what bothers me is when one response was

"Protests regarding the termination of your Guild Wars game account will not be addressed or entertained. We will not accept appeals in cases such as this because of the depth of the analysis prior to the block"

so far i read 3 players in this thread this has happen to and stories of other players to so it's not in depth. I have a feeling there are people like Ricebox and Leprekan that got there accounts banned wrongly and got discouraged by this and thought they couldn't do nothing and lose the accounts. Anet should update there support because i understand why the auto response is there in the first place but it's a lie. It should lnclude to say that they have made mistakes before and to keep emailing them if the player feels a mistake was made then to sit there and say nope we aren't gonna do nothing because the more i think about it the more i think innocent people lost accounts.

natuxatu

Wilds Pathfinder

Join Date: Apr 2006

Wisconsin

Rt/Mo

22 Apr 2006 at 22:24 - 205

I'm sorry, hopefully you get it worked out... I understand that it would be frustrating without any proof...

schutz

Banned

Join Date: Jul 2005

wales

W/Me

23 Apr 2006 at 09:30 - 206

Anet make to many mistakes and i have often been banned for no reason and now i have put factions on my account i am hoping that i dont get any bans and if i do and there permanent bans anet best let me remake a factions account as thats entirely fair

Shut Your Mouth

Academy Page

Join Date: Jan 2006

Deathspawn Elite

Mo/N

23 Apr 2006 at 17:22 - 207

There is always room for mistakes, but I truly believe that in this current day and age of information logging, if someone is repetedly selling or trading the same item type from one account to another then it will be throw up a flag and be recorded.

If your repetedly selling stuff to a Organization under investigation it will be recorded. In the grand sceme of thing you must be pretty unlucky to constantly get the same buyer or bot when you sell items.

But in defence if you sell an item to someone that in return sells that item on EBAY or for Cash. You should not be held liable for that person's actions.

Yet if you constantly sell to that person then you are involved. It sucks but I don't want to hear "well I did'nt know that's what they were doing". If you know the player well enough to unload all your stuff to them repetedly then use your head and protect you butt.

Bellucci

Academy Page

Join Date: Jul 2005

05 May 2006 at 07:24 - 208

Quote:

Originally Posted by Stabber

I support a policy of banning anyone for any reason at all, no explanations needed. I imagine their EULA already boils down to exactly such a policy. A company is not a government -- their policies are, and should be, geared towards maximizing their profits and sustainability, not bending over backwards to guarantee their customers life, liberty, and the pursuit of happiness. If they want to eradicate bot farming, they can ban everyone who has ever had a transaction with--or even been in the same district as--a botter, and still be within their rights. (They will lose a lot of customers if they do anything that crazy, but one assumes that they will balance this risk with the benefit of the action they take.)

On the personal aspect: Anet haven't banned me yet, but if they do, I'll take it as a blessing and stop giving them money. No need to take it as a personal affront -- just a termination of a business relationship. There are other companies, other games, and other ways to spend one's time.

this is my first post here in god knows how long... i didnt bother to respond to anything in this thread (been reading it all over) until i saw the above post....

Your view , Mr. Stabber, not only contradicts your idealistic point of view of "an equal opportunity banning" (as they would counter profits, go bankrupt in no time), but lack ethics.

Banning for No Reason is unethical, loop-hole or not. People pay for something, and you should deliver. Whether there is a loop-hole in the agreements or not that "screw" the player. But regardless, your approach ends in a loss for both parties. Arenanet goes kaput, and we miss out on a great game.

The last thing we want is to not have any ethics.

With that said, i was banned (seems like late yesterday maybe), and am still banned up to this point.

ThePadawan

Frost Gate Guardian

Join Date: Jan 2006

Augury Rock

Xen of the Pacific [XoO]

W/

05 May 2006 at 07:50 - 209

Mm... its good to know that Arenanet is trying to crack down on bots. I'm at Elona Reach--nope, no bots here! :]

Albas

Ascalonian Squire

Join Date: Jun 2005

Legion of Valhalla

Me/N

12 May 2006 at 06:52 - 210

are you kidding? have you seen american D1 recently?

Kaguya

Desert Nomad

Join Date: Jan 2006

Moon

Mo/

12 May 2006 at 07:16 - 211

European D1 had quite a few Mo/W's yesterday atleast.

generik

Desert Nomad

Join Date: Jun 2005

12 May 2006 at 07:25 - 212

Why not try bringing it up higher?

Write a letter to Anet's CEO Jeff Strain? You may think "wow.. surely they'd dump my letter", but as nutty as it sounds, I know of people who write letters to the CEO of Apple (as in Apple Macintosh) with complaints about how they got shafted over, and amazingly enough these issues did get addressed!

Anet is a big company, the people working at the bottom may have been trained about the company policies in dealing with some issues, but sometimes they just don't have the authority/decision making powers to make concessions that would seem to the contrary of their policy. Contract the top brass if you can, it may help (if he genuinely cares about his user base and his company as a whole).

michaeldt

Ascalonian Squire

Join Date: Jul 2005

12 May 2006 at 07:47 - 213

Quote:

Originally Posted by generik

Why not try bringing it up higher?

Write a letter to Anet's CEO Jeff Strain? You may think "wow.. surely they'd dump my letter", but as nutty as it sounds, I know of people who write letters to the CEO of Apple (as in Apple Macintosh) with complaints about how they got shafted over, and amazingly enough these issues did get addressed!

Anet is a big company, the people working at the bottom may have been trained about the company policies in dealing with some issues, but sometimes they just don't have the authority/decision making powers to make concessions that would seem to the contrary of their policy. Contract the top brass if you can, it may help (if he genuinely cares about his user base and his company as a whole).

Best advice going. And for free, consider yourselves fortunate.

I see a lot of moaning going on in the forums, here and elsewhere. Seriously, if things are really that bad, write a letter to Jeff. It's really the best way to express your concerns.

Pro-Monk

Frost Gate Guardian

Join Date: Dec 2005

12 May 2006 at 13:20 - 214

I seriously doubt that having Anet produce logs or proof would make much difference because the accused would just deny that they did it. I feel pretty confident that Anet doesn't just permenantly ban an account without good reason. How would it possibly benefit them to ban players unless they found a serious breach of the EULA?

As for getting banned for character names in poor taste, it doesn't seem that big of a deal since it's temporary and you don't lose anything but a little game time. I've reported numerous players for names that are outrageously vulgar or obsence. I also report ANY player that messages about buying or selling of accounts and ANY references to selling or buying in-game items for real world cash.

I'm exceedingly leary of players that complain about getting banned and insist they've done nothing wrong. Always seems like the cheaters are the most vocal about a) other players cheating b) being unfairly treated when they get caught.

Demesis

Banned

Join Date: May 2006

12 May 2006 at 14:43 - 215

Quote:

Originally Posted by Pro-Monk

I seriously doubt that having Anet produce logs or proof would make much difference because the accused would just deny that they did it. I feel pretty confident that Anet doesn't just permenantly ban an account without good reason. How would it possibly benefit them to ban players unless they found a serious breach of the EULA?

As for getting banned for character names in poor taste, it doesn't seem that big of a deal since it's temporary and you don't lose anything but a little game time. I've reported numerous players for names that are outrageously vulgar or obsence. I also report ANY player that messages about buying or selling of accounts and ANY references to selling or buying in-game items for real world cash.

I'm exceedingly leary of players that complain about getting banned and insist they've done nothing wrong. Always seems like the cheaters are the most vocal about a) other players cheating b) being unfairly treated when they get caught.

And what about those people who are truly innocent?

Do you say: "Oh that's too bad, you just got screwed. Better you than me buddy!"

Because that's just the type of attitude you're showing. I'm not saying that the guy who made this thread is innocent, but at least Anet should look into the issue. Anet isn't run by God, it's run by human beings. Human beings can make mistakes.

I think here's a good comparism and analogy:

"As of May 2006, The Innocence Project have exonerated 176 defendants previously convicted of a serious crime in the United States. Almost all of these convictions involved some form of sexual assault and approximately 25% involved murder." - http://en.wikipedia.org/wiki/Innocence_Project

"The Innocence Project was established in the wake of a landmark study by the United States Department of Justice and the United States Senate, in conjunction with Columbia Law School. Among the study's estimates are a 5% failure rate in the U.S. justice system, which suggests as many as 100,000 falsely convicted prisoners. Other reports place the estimate as high as 10%."

Even the US legal system can't even convict the right criminals. Even with all the high tech DNA analysis and evidence gathering; 100,000 innocent people are STILL being wrongly convicted....

All Anet has are a few logs. Which they can't even prove exists.

And you think Anet is perfect?

Think about it.

Loviatar

Underworld Spelunker

Join Date: Feb 2005

12 May 2006 at 14:50 - 216

Quote:

Originally Posted by Demesis

All Anet has are a few logs. Which they can't even prove exists.

And you think Anet is perfect?

Think about it.

hi

they have complete logs if for nothing more than being part of the system for a needed recovery/rollback.

garbage to them not existing.

secondly a few innocent people acting like bots got caught in the bot sweep.

guess what? after contacting CS they were able to get it straightened out and the accounts back.

Anet is not perfect but at least they are willing to correct errors.

Demesis

Banned

Join Date: May 2006

12 May 2006 at 14:53 - 217

Quote:

Originally Posted by Loviatar

hi

they have complete logs if for nothing more than being part of the system for a needed recovery/rollback.

garbage to them not existing.

secondly a few innocent people acting like bots got caught in the bot sweep.

guess what? after contacting CS they were able to get it straightened out and the accounts back.

Anet is not perfect but at least they are willing to correct errors.

At least they are willing to correct errors. Correct, I didn't say that they were unwilling to. I just said they make mistakes when it comes to banning 'bots'.

What I was trying to say was that I didn't like your attitude of assuming all those people who got banned are 100% guilty. It's just not right, and it's being a bit unfair to them.

Pro-Monk

Frost Gate Guardian

Join Date: Dec 2005

12 May 2006 at 15:06 - 218

OMG another friggin liberal LMAO

Believe it or not, nothing is perfect. Innocent people get convicted all the time, does that mean the whole system of law should be tossed out?

Nevertheless, this is JUST a game! If they mistakenly banned someone's account it's not going to ruin their life. Worst case is they have to pop another 50 bucks for a new account and start over. Jeesh.....

Demesis

Banned

Join Date: May 2006

12 May 2006 at 15:10 - 219

Quote:

Originally Posted by Pro-Monk

OMG another friggin liberal LMAO

Believe it or not, nothing is perfect. Innocent people get convicted all the time, does that mean the whole system of law should be tossed out?

Nevertheless, this is JUST a game! If they mistakenly banned someone's account it's not going to ruin their life. Worst case is they have to pop another 50 bucks for a new account and start over. Jeesh.....

Not everyone can spare 50 bucks all the time man. We're not as rich as you.

Not to mention the many hours and the effort to level up your character and stuff like that. It all simply gets stolen from you.

Loviatar

Underworld Spelunker

Join Date: Feb 2005

12 May 2006 at 15:32 - 220

Quote:

Originally Posted by Demesis

What I was trying to say was that I didn't like your attitude of assuming all those people who got banned are 100% guilty. It's just not right, and it's being a bit unfair to them.

please show me a single post i have made that gives you reason to assume i assume guilt in all cases.

Draygo Korvan

Frost Gate Guardian

Join Date: Aug 2005

Mo/Me

12 May 2006 at 16:00 - 221

OT: I think the real reason the mistake was made that they mis-typed one letter in the person they were trying to ban name. So if your name is Silly Slapjack
and the botters name is siily slapjack, they accidentally type silly instead of siily and end up banning your account =X. If they ban by IP, then you can get what is called collateral damage to accounts that share the same IP (collage network, dynamic IP's) and end up getting that account flagged and banned due to sharing the same IP.

On the EULA debate: EULA's have been tried in court - 5 out of the 7 cases (i think) the EULA was upheld, 2 times it was, well, trashed due to some syntatical reason. EULA's have not been tried in the United States Supreme Court. I did some research on this about a year ago on the same subject trying to find case-law on the subject. Lesser courts are the only ones that have handled this subject.

Eviance

Desert Nomad

Join Date: Nov 2005

Eh I forget... o_O

Biscuit of Dewm [MEEP]

R/

12 May 2006 at 16:30 - 222

Well also if you notice that sometimes you see people selling this for "cash" ingame, when what they really mean is gold... Maybe there is a program to catch those kind of "Cash" references. *shrugs* I don't know. I do know that I would be mighty ticked if I were wrongly accused of violating the EULA....

However more important, why was this ancient thread brought back to life, you guys getting bored? >_>

^_~

Loviatar

Underworld Spelunker

Join Date: Feb 2005

12 May 2006 at 16:53 - 223

Quote:

Originally Posted by Draygo Korvan

OT: I think the real reason the mistake was made that they mis-typed one letter in the person they were trying to ban name..

where did you get the wild idea of typing a name?

you copy/paste the same way as the email/password at the login screen.

Eragon Dragonslayer

Jungle Guide

Join Date: Dec 2005

Right Behind You

The Raven Evolution [wvw]

A/

12 May 2006 at 17:13 - 224

REAL WORLD CASH FARMER!!!!!!!!!! or u just farm alot....alot...and i mean ALOT and then just give it away for no reason whatsoever...but the real reason is u are getting real world cash through PAY-PAL behind the scenes.....just a theroy....

Stockholm

Desert Nomad

Join Date: Feb 2006

Censored

R/

12 May 2006 at 19:11 - 225

Quote:

Originally Posted by Tainek

Anet isnt legally bound, they can turn your account access on and off at whim, and not be breaking any laws

That only applies to the USA, diffrent countrys have diffrent laws, I know some European contrys where A-Net would be required to turn the accounts back on or provide 100% proof. The user agreement is written by US attornies and is not worth the papper it's written on out side US.

Demesis

Banned

Join Date: May 2006

13 May 2006 at 10:53 - 226

Quote:

Originally Posted by Stockholm

That only applies to the USA, diffrent countrys have diffrent laws, I know some European contrys where A-Net would be required to turn the accounts back on or provide 100% proof. The user agreement is written by US attornies and is not worth the papper it's written on out side US.

BAM! We got Anet there!

Sucks to live in the USA eh?

magnuspete

Pre-Searing Cadet

Join Date: May 2006

Hillsboro NH

N/A atm

N/Mo

14 May 2006 at 00:23 - 227

Maybe the guy you sold the weapon too that sold it on ebay is in cahoots w/ you. maybe the both of you split the profit

who knows but this forums been good reading. hope it all works out though if what you say is true. goodluck

Jakerius

Lion's Arch Merchant

Join Date: Sep 2005

Marhan's Grotto, reminiscing about the good old days when it had more than two people.

Children of Orion [CoO]

R/Mo

14 May 2006 at 05:52 - 228

I have a feeling (assuming you are wrongfully accused) that you may have unknowingly sold some things to a friend who was using a bot frequently. Therefore, as you gave items to your friend who was then going and selling those items for real world money, you could be seen as assisting real-world trading.

Demesis

Banned

Join Date: May 2006

14 May 2006 at 08:43 - 229

Quote:

Originally Posted by Jakerius

I have a feeling (assuming you are wrongfully accused) that you may have unknowingly sold some things to a friend who was using a bot frequently. Therefore, as you gave items to your friend who was then going and selling those items for real world money, you could be seen as assisting real-world trading.

If that was the case, wouldn't it be more responsible to observe multiple offences comitted by the person before banning their account?

Because banning a person because of one small suspicious trade sounds...weird...

Prince Daniel

Frost Gate Guardian

Join Date: May 2005

14 May 2006 at 09:43 - 230

He is right, innocent until proven guilty, evidence should be provided to him of the acts that he has been accused of.

Haggard

Desert Nomad

Join Date: Dec 2005

Urmston, Manchester, UK

Greener Pastures [DVDF]

W/Rt

14 May 2006 at 10:07 - 231

Well this sucks, youre not even allowed to trade with an ebayer? HTF do we know?

xx luna xx

Desert Nomad

Join Date: Aug 2006

Canada

[LnR]

Mo/

09 Aug 2006 at 03:05 - 232

wow! I used to read these posts and somewhat assume anet had reasons for bans. But here I am permanently banned (code=45) for no reason i am aware about. I don't farm often and if i do it's for the heck of playing w/ ppl i like. i don't sell anything that's not a worthy green to be able to afford armor. I don't engage in any arguments on Guild Wars. and I am in complete bafflement as to why i am banned. The code I got says that my account has been banned for advertising a site that includes 3rd party programs that compromise account security. The only site I have ever mentioned on GW is Guildwiki.org cuz it a great place to get a lot of info for newer players.
I am not aware of any programs on this site if anything they have a section on how to keep yourself safe on GW.
Weird thing is I haven/t mentioned Guildwiki more than about 3-4 times to Guildies and that's it. I was playing last night and everything was fine- this morning I couldn't get my connection to even start or get me to the login page. Every time I hit the GW icon it would tell me path not found. then the window connecting to Anet would pop up randomely when i hadn't even activated it. I couldn't stop GW from trying to connect it kindda freaked me out so I reinstalling GW. That didn't work, so I rebooted my entire PC reinstalling everything back to the manufacturers defaults and reinstalled GW, at which point i was able to get to the login page only to get a banned message?????? Anyone know what is going on???
I am completely in the dark.

Alias_X

Desert Nomad

Join Date: Apr 2005

09 Aug 2006 at 03:40 - 233

Why are we posting in these old threads?

Former Ruling

Grotto Attendant

Join Date: Oct 2005

Cedartown, Georgia

R/

09 Aug 2006 at 03:53 - 234

Quote:

Originally Posted by Alias_X

Why are we posting in these old threads?

I'd rather have these old threads rezzed than have to read 500 topics a day posted and the only reply is "SEARCH FOR IT YOU F-IN NOOB" or some other equal.

I'll just note something on the legal end. EULA's are Not Binding Contracts protected by law. They are more of a liability disclaimer and whether a court wants to uphold it or not is totally up to the judge and how good your lawyer is.

EULA's have been declared unacceptable and noninforcable by 90% of the courts that have heard cases about them.

But that doesnt mean you can sue Anet for your account...Well you could, but the problem would be 1) Getting ANY court in America to even hear it because its plain stupid and doesnt impact anyone, 2) Paying a lawyer, You could buy another Access Key and get all your stuff back and such for less than a lawyer costs.

Rokzor

Ascalonian Squire

Join Date: Aug 2010

New Legends Of Might And Mystic [NLMM]

A/

24 Aug 2010 at 12:36 - 235

Hello!

I also have the problem with this. I got banned for no apparent reason. I've read this thread and seen that leprekan knows this best about how to act. I need help with this and it would be nice if could get in touch with leprekan somehow.
Thank you
~Rokzor

Nerel

Jungle Guide

Join Date: Jun 2008

Australia, what you want my home address?

[CAT]

Mo/

24 Aug 2010 at 12:46 - 236

That is not dead which can eternal lie...

Rokzor

Ascalonian Squire

Join Date: Aug 2010

New Legends Of Might And Mystic [NLMM]

A/

24 Aug 2010 at 12:52 - 237

What does that mean?

I'm just seeking for help that's all.

~ Rokzor

Shayne Hawke

Departed from Tyria

Join Date: May 2007

Clan Dethryche [dth]

R/

24 Aug 2010 at 13:00 - 238

Maybe you should pay attention to dates before you post in a thread. The last time someone made a significant contribution to this thread was almost four years ago.

Rokzor

Ascalonian Squire

Join Date: Aug 2010

New Legends Of Might And Mystic [NLMM]

A/

24 Aug 2010 at 13:33 - 239

You are right, sorry about that. I posted in another thread, which was last last updated on June 16, 2010.

~Rokzor