Insane Lag (1000 - 100, 000 ping area)

Firstly here is a cut and paste of my support ticket to PlayNC. (Names etc edited)


-Customer () 09/05/2007 01:18 AM
Hello as of today 5th Aug 1PM Australian Eastern Standard Time I have been experiencing a consitantly very high ping. From as low as 3000 MS to as high as 34,000 MS.

I have run ad-aware scanners, spyware scanners, virus scanners and defragged my PC and my ping has not improved. My internet is not capped and seems to be working fine, and I played another game BF2142 online and experienced no lag at all. It is perhaps an issue on ANET's side maybe a broken/faulty/overloaded server?

The server IP was 216.107.241.3

Included is a screenshot of my ping and the server I was on. I experienced the high lag both in The Temple of Balthazaar and my own Guild Hall so it was not a result of too much activity in that area.


-Response () 09/05/2007 04:08 AM
Hi Teeka,

Thank you for contacting Guild Wars Technical Support. In order to better understand your issue, please send us a little information about your network setup. We need to know exactly how you connect to the Internet. Do you use any routers, hubs, or switches? If so, what is the make and model? Who is your Internet provider and where are you physically located? Are you on a home, campus, business or military network? Please also let us know if you are using any firewall or Internet security applications such as Norton™, McAfee®, or ZoneAlarm®.

Regards,
The Guild Wars Support Team


-Customer () 09/06/2007 12:01 AM
I am on a 1500/256 ADSL Broadband connection. I connect to the internet via an ADSL Modem/Router the exact make is hard to narrow down IConnect624. My internet provider is "EFTel". I am located at home which is in Townsville, North Queensland, Australia. The firewall I use is the one intergrated into Windows Vista 32bit Home Premium.

I have however not changed any settings on my modem, computer and the internet runs fine for me as does playing other games online. Guild Wars however has very bad ping with it being as low a 600ms for a matter of seconds before it spikes into the thousands and often into the tens of thousands. This high ping is consistant and makes the game unplayable as I cannot move my character and there can be anywhere from a 10-30 second delay in my chat.

-Response () 09/06/2007 12:08 AM
Hi Teeka,

Thanks for the information. Usually connection issues such as this are caused by the way your network is set up. If you use a router, hub, or switch to share a single Internet connection, try disconnecting the device and connecting your PC directly to your modem. To reestablish your Internet connection, you will need to reset the modem by unplugging the power from it for 30 seconds and in addition rebooting your computer. Confirm your Internet connection is working properly by visiting a few websites. If this setup resolves the connectivity issue with the game client, then the router may need to be configured properly or require a firmware update. Assistance for both of these tasks can be found at the device manufacturer’s support website. If you are still experiencing this issue while directly connected to your modem, make sure any firewalls are configured to allow the game client and/or patcher to connect. If you still have connectivity issues after trying these steps then please let us know.

Regards,
The Guild Wars Support Team

-Customer () 09/06/2007 01:59 AM
I have connected my PC directly to the ADSL modem and turned the modem off for 30 seconds and the PC as well. Then I have plugged the modem back in and turned it on and the PC as well. The internet worked fine, loading any website with ease. When I logged into Guild Wars I still had the same high latency issues. My firewall is set to allow the Guild Wars client.

I ran the Guild Wars diagnostic test and have included the results as an attachment

-Response () 09/06/2007 12:09 PM
Hi Teeka,

There is a free trial program called PingPlotter Standard that may be of some use to us in determining the health of your Internet connection. We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

**This program is not supported by NCsoft**

You can find the program and information on how to use it at http://www.pingplotter.com/download.html

Please download and install the Standard version of PingPlotter. Run the program and in the upper left corner you will see an Address to Trace: section. Type in the server IP you find in game by hovering your mouse over the colored dot in the lower right hand portion of the screen and click the Trace button.

Please let the test run for at least 30 minutes, or until a problem (such as a disconnect or lag) occurs. Then click on the Stop button. Next, click on File -> Save Sample Set and save the file to your computer in a location that will be easy to find, such as your Desktop.

Please update your incident at the provided link and attach the report. If you encounter a problem such as excessive lag or Code=007, please tell us what time the problem occurred so that we can investigate that section of the report.

Also, I would like for you to run a program for us. It is called Hijack This and it will give us a list of any programs on the machine that could be causing this issue. You can download it from the following location:

http://www.spychecker.com/program/hijackthis.html

Please run it and click the button that says Save Log. Send us this log file. I'll take a look at the log and send you some suggestions if I find anything.


Regards,
The Guild Wars Support Team

-Customer () 09/07/2007 01:26 AM
My connection issue is linked to Global Crossing and Level 3.

http://www.internetpulse.net/Main.as... 3&Metric=TCP

Last night and this morning when there was no issue with these I could play Guild Wars perfectly fine with my usual ping. However at the moment there is an issue with Global Crossing and Level 3 so my ping has gone higher again.


-Customer () 09/07/2007 02:25 AM
I ran pingplot and connected to 216.107.245.41 a Guild Wars server and received an almost instanteous error with the destination unreachable with 100% packet loss. This occurred at roughly 5:21 PM Australian Eastern Standard time or rougly 12:21 AM Los Angeles time.

Attached is the set from ping plot.

-Response () 09/07/2007 04:40 PM
Hi Teeka,

It actually looks like the connection just stops ICMP traffic so we don't get any information beyond it. That's unfortunately not very helpful since we don't get a full trace.

The link you provided gives me a service error when I try to access it.

I would like for you to run a program for us. It is called Hijack This and it will give us a list of any programs on the machine that could be causing this issue. You can download it from the following location:

http://www.spychecker.com/program/hijackthis.html

Please run it and click the button that says Save Log. Send us this log file. I'll take a look at the log and send you some suggestions if I find anything.

Thank you,
Guild Wars Technical Support



OK END OF PlayNC Ticket.

So I KNOW it's not my PC, why?

A: I have two PC's, one has been freshly formatted and I encounter the same errors.

B: I have not loaded anything new recently

C: Usually around midnight to 9-10am (AEST) my ping is what it normally is and I can play the game.

D: All other games, internet browsing etc work FINE.

And I know it's not directly my ISP, why?

A: I can still use the internet, visit sites from all over and it runs fine.

B: Connect to msn networks etc play other games online with excellent ping.

I have noticed that according to this website/graph linked by immortalis http://www.internetpulse.net/Main.aspx that whenever the Global Crossing server has anything in the yellow my connection to Guild Wars varies between 1k MS ping to 139k MS ping.

What on earth can I do? According to my ISP (EFtel) which is in Australia, as am I, there are no faults. And their service connects me fine to everyone and everything else. Just not Guild Wars servers, unless its very late at night for me, as thats when the Global Crossing servers etc appear to have no difficulties.

So what on earth can I do, whats goin on? Will this fix itself over time or is it time to find a new game?

I still only get 10 ping. Never gone higher than 800 (downloading) in 13 months of playing GW

Without reading most of the dialogue: It's probably a routing issue, something A.Net nor EFtel can do anything about.

will it fix itself in time? :'(

I feel your pain. I too have these "ping spikes". Sadly everything else works fine. My ISP claims that Anet is at fault, and Anet sends me generic support tickets. I now have to limit the hours in which I play Guild Wars.

What really bugs me about this is that I usually have pretty decent ping (around 500ms, I'm also connecting from the Southern Hemisphere), and at a certain time during the day GW becomes unplayable. This is also a reason why I don't PvP

in 2 and a half years of playing GW this have never happened. So will it pass? or will I be restricted to 50k+ ping during the day and only tolerable pings from 1-8 am Cuz I dont really think I can play within those idiotic times

well I think maybe I can actually help you with this. I bought a new computer 4 weeks ago. For the first week everything seemed fine, I didnt really notice much lag, then slowly over a few days the lag got worse and worse, to the point where I was getting a ping of 120,000 I KID YOU NOT!!

I did all the above things suggested to me by the support staff, and I have a dozen other players and friends trying to find out what was causing my problems. It turned out to be something very simple and fast to fix.

click start, control panel. network connections, and then on your internet connection, go to properties, then UNTICK the box for QoS packet scheduler.

I was really getting annoyed becuase Id been trying to fix it for 2 weeks and GW:EN was about to come out and I was unable to play because of my lag. It was fixed 2 days before GW:EN, and then EB games had to go screw everything up for us Aussies and I had to wait 2 more days anyway

I hope this helps.

good luck and happy killing!

Ok ty. I will try that. But how would it change it?

I mean this whole crappy ping thing just suddenly came upon me, and suddenly disappears and then suddenly comes back again. (always in relation to global crossing)

Changed it, just played for about 20-30 min with a ping jumping between 900MS to 5000ish MS.

Last ping - 50k, average ping 3,5k. And after few minutes 007. If not for Reconnect, I would loose 1,5 hour of Dungeoning (solo, with h/h, in Raven's Point). Oh, wait, I made it through... Wasn't worth anyway.
I wonder why high pings are ALWAYS on weekends. And it's not only for me...

Updated.




- Customer () 09/07/2007 11:22 PM
I think I have discovered the problem and it is with Global Crossing. http://www.internetpulse.net/Main.aspx

They are having technical difficulties with their servers and whenever their servers are faulty, my connection is very poor. However when their servers are running fine, my connection to GW is fine.

My connection to GW is perfectly fine late at night for me (around midnight to early morning) which is early morning Los Angeles time. Which is when the Global Crossing service is fine. As such I am confident my connection problem is not related to software on my PC and most likely is also not a problem with ANET's servers but an issue with perhaps my ISP or affiliates.

Here is the Hijack This log file anyway.


-Customer () 09/09/2007 12:25 AM
It seems ping plotter can connect to any website and do a round trip except for Guild Wars servers and the Guild Wars website. And the Guild Wars website has always worked for me.

Furthermore last night 12:30-1am to 7am Australian Eastern Standard time I played Guild Wars fine without any lag. However now during the afternoon I get a ping in the 18, 000 area on Guild Wars.

This is not due to a slow down in my internet service and downloading from other websites and playing other games online still download and perform as best they could on my connection.

The only thing I can think of, is that between 12:01am and 8am is my ISP's off period download time. But I cannot see how this would impact Guild Wars seriously as I have not had this issue until this week and I have been with my current ISP since March and have been playing Guild Wars for over two years.


END OF PLAY NC TICKET.


So as you can see, rule spyware out, because hey I played last night for 7 hours and then hey wow today I cant because the ping is as low as 18,000.

So WTF is goin on, I can play during my ISP's Offpeak download zone. But its not like my ISP or traffic is overloaded during the day, during the day other games, the internet and downloading are FINE, they run at perfect speed. The max I can download anything at is 160-161 kpbs. Turn on GW, 50k ping. Turn it off, go to another website, download something 160kps download. So its not my local ISP traffic being flooded.

Also with pingplotter I can do a successful trip with ANY website. But it fails with www.guildwars.com or any GW server.

NSW (AU) here and I'm having the same exact problem as you.
I have never ever experienced such a terrible lag as these last two days.

------------------------------------------------------------------------------

QLD AU here.... My ping is minimum of 4k at all times. Can't be anything on my side as I've not changed a single thing in setup since I started playing in 2005.

Can all you guys please submit PlayNC tickets if you already haven't. Im not a tech whizz, but Im thinking there is a server between our ISP and ANET that is messing up our connection. And when have you guys had this problem? For me it was Wed, 5/9/07

Also please tell me what ISP you guys use. And if you need to tell PlayNC about my support ticket, my support ticket ref number is

Reference #
070905-003456

Does anyone have any updates? I notice when I type something into chat it can take 5-50 seconds for it to appear but when people are chatting to me, their messages come straight away.

People are having similar issues.

http://www.guildwarsguru.com/forum/s...39#post3127639

Right now, GW is fine! It's my ISP's offpeak download zone. But today it was unplayable, ping in 20-50k region. But when I quit GW i went to various websites and downloaded some zips pics etc and my download speed was super fast as it should be. So its not exactly my ISP being slow during the day.

Well it turns out, it is my ISP's fault for my lag. I am churning to Internode from Exetel and am extremely confident the lag will disappear (as it is 100% my ISPs problem)

My friend is having the same problem. In NSW Australia and get 100000 ping.
However im in Australia too, only difference im in a City, whereas he's out in the Country 600KMs away. My GWs is fine.

I'll direct him to this thread.

I would like to know why i lag so much too.

I have been lagging since i started GW, it's been that bad.

When i am soloing its much better. but when I am with H/H or other players it's TERRIBLE

Adelaide SA here, I use Bigpond for my provider @ 1500/256 and in most cases my ping sits around 200-300 which is good. However lately I have been experiencing some rubbish lag spikes that inconsistantly come and go spiking up to as much as 50,000 ping. Last night was the worst, I was in international and kept rubberbanding all over the place, funny thing is my mate in England was rubberbanding as well but at different times to me. I have grown tired of all the head aches involved in GW and I am retiring soon so this will no longer be of concern for me, but I hope something is done about all the problems for all the Aussies out there, its not very fair.

Southern Oregon area here. I run a 5mbit connection and when GW is running well, my ping is around 100ms. But I've been getting some very nasty spikes lately as well. I've just moved into a new house, but none of my other games spike like that.

I contacted my ISP and told them of my entire problem, however they want me to run 3 tracerouts to ANET servers and email them the results.

Would that mean I use pingplotter? or another program. if so link please.

I also face the exact same problem as you Seissor. I've been playing a bit after the release of Guild Wars and its been running fine until GW:EN came out and this problem started occurring frequently.
I'm from Sydney, Australia and my ISP is Aanet. And yes I also can only play in the mornings and late at night, which is when my Guild Wars runs perfectly.
PlayNC's advice did not help either and I even went as far as formatting and -imaging Guild Wars but to no avail.

EDIT: I can sometimes load into towns and then add henchmen , but as soon as I leave the outpost the ping gets so bad i can't even move and the ping shoots up to 20k - 50k.

Update. may or may not be related. could just be "coincidental" but I am having a big trouble using AOL. my isp is EFTel but i still connect to the aol client for chatting and email and like ANET it times out with ping plotter and like ANET servers ive been having issues, although nowhere near as much lag.

COULD just be coincidence it is aol afterall Always Off Line

Also I just learned how to run a tracer route...sorta and yep after singtel it times out. this is so messed up we all have different ISP's.

can I please get you guys to get pingplotter (google search it) and run a trace to www.guildwars.com or any GW server. I want to see if your VLAN comes up as optus.net.au I have a hunch our ISP's are actually renting/working with optus and they have an issue.

god i am so pissed off with this. im a customer and im doing the F*****G job of tech support when I have never taken a PC course!

Sorry but I have no idea how to find the VLAN? But I have attached screen shots of a ping plot test to www.guildwars.com and two game servers.

Website:

1st Server:

2nd Server:

The connection to them did not fail and was a green ping but at singtel my ping also times out i think?
Overall this issue is starting to really piss me off.

EDIT: I redid the ping plotter but allowed it to run for 30 minutes and this was the result.

oh that VLAN thing is actually your ISP's...umm ISP lol. yours appears to be syd.dft.com.au mine is optus.net.au so its not like its our ISP's and its probably not directly an ANET server but there IS something between the two which is MAJORLY buggered.

I'm doing tracer routes and ping plots and sending them to my ISP and ANET.

Also my mistake, apparently connecting to www.guildwars.com and www.aol.com will ALWAYS fail. those are secure servers. BUT connecting to in game servers should work.

Another day of 10k+ ping and 007's. I live in Poland and I already had 7 d/c's in an hour and I wasted about half of that time because I couldn't get to GWEN (I was lagged for 30 seconds, so destroyers killed me -.-). Thank you, A.Net!

from Launceston, Tasmania, Australia.

using Netspace ISP, i had the same issue few months ago after a big update in May & June. Insane lag all the time, I can't even play!

But after the Tuesday September 4, 2007 updates, the problem is kinda solved, occasional lag spike still occurred.

Pingplotter during 12 Sept 2007 , 2230 GMT+10 Aus local time.

I tried contacting PlayNC support today but i kept on getting timed out whenever I tried to submit my login information so I told my friend to log in for me. He told me that he logged in perfectly without any loading time and he is on Optus cabal Internet.
With this info I asked him to do a ping plotter to Anet servers for 30mins and the result came back all green, unlike my previous attempt. So I guess you were right about this being a telephone line problem.

P.S. Today I had a free day off so I played from 9AM till 3PM with no lag until 3PM where the ping jumped to 30k - 40k with constant rubber-banding which goes to prove that during the peak hours, connection completely fails.

UPDATE.

support says

"looking over the date you've sent us, there's some interesting points that are constant throughout them. If you look through the PingPlotter data, you'll notice that you are going across multiple VLANs. Your connection looks fine all the way through 202.202.78.145. When it transitions over to the next VLAN at 203.208.148.89, your latency increases by five times and two hops after that problematic VLAN, the connection appears to stop cold.

Your ISP is EFTel which looks to be a reseller of bandwidth from Optus which is more than likely a backbone provider in your country. The first thing I would do is contact them and ask them about the sudden spike in latency when you're traversing over what may either be their VLAN or the VLAN provided to them by Optus. They may be able to provide you with a better explanation of the sudden spike in latency."

Im now waiting on a reply from my ISP. which has claimed they never received my email with traceroutes...even though I BCC'd it and yes they did get it. And then they said they didnt get them all the 2nd time I sent them....i cc'd it to 2 emails I have...you got it!

if they pull this crap again i will sent it to them on 5 different emails and post it to them. then after that i am going to contact http://www.tio.com.au/

I have been getting increasing latency issues over the past few days but today is by far the worst as i am getting pings from around 500/1k, I am warping all over the place and getting little bits of chat lag and skill lag. I just did a Tracert to the server and it is Timing out at the Frankfurt Hub again...Either the Frankfurt Hub or whatever is after that but it times out at the same point every time.

I hope this isn't a similar problem as before as i will probably just uninstall GW and play something else cos i CBA with the trouble

Still waiting on a reply from my ISP. in the meantime have formatted 2nd PC AGAIN and installed GW. no luck. its 100% not related to my PC. Im still able to sorta play late late at night or REALLY early morning like in the 3-5am zone. But not during the day. Although I can download at perfectly high speeds all day.

I have churned to Internode and everything is back to normal, no lag. Same speed plans (512) btw.

You're in Australia, I am in the Dominican Republic and I have the same problem (same problem for my wife and a friend who lives in a different area in the same country). I get horrible pings during the day and at night it gets better between 9pm EST until I go sleep. I have reported this to Anet Tech Support and I'm still waiting for a helpful response.

This issue started after the update from 09/13/07 and it's yet to get fixed.

This is what my ISP had to say.... about 4-5 days after I told them about my problem

"Hi

I have reviewed the traceroutes that were sent to us and also confirmed with our
netwroking team but, we were unable to find any issues with the connections.

Regards,

Brady Clements
EFTel Support"


Oh this is after I emailed them tonnes of tracerouts pingplot tests and more which I bcc'd to myself and they said I never sent them. So I sent them again and cc'd and bcc'd them to myself and then they said they did not receive all tests. So I had to email a third time and then nothing happened over the weekend and today I get this ^^^^ reponse with which I am especially displeased with.

Shall I post one of the tracerouts here?


Tracing route to 216-107-241-14.plaync.com [216.107.241.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms iConnectAccess624 [192.168.1.254]
2 30 ms 31 ms 31 ms 203.24.101.21
3 31 ms 31 ms 31 ms 202.76.136.169
4 32 ms 31 ms 31 ms VLAN314.14vrc76f06.optus.net.au [203.202.78.145

5 217 ms 208 ms 206 ms 203.208.148.89
6 216 ms 216 ms 216 ms ge-1-0-0-0.laxow-dr2.ix.singtel.com [203.208.14
.254]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.


See those time outs? Anet/PlayNC support has confirmed that yes I am having issues connecting to Guild Wars servers. Their tech support even narrowed it down to WHERE this is happening. But my OWN ISP support says.

thats normal. And I get this image of my head of Futurama where Fry has a steel pipe in his chest and he tells Zoidberg his lead pipe hurts and Dr. Zoidberg replies "thats normal, next patient"

Ive had this damn problem since roughly the 5th of this month Im not the only person in the only country suffering this damn problem. Its fairly obvious in this thread that our ISP's really couldnt give a damn, so long as we can access the 95% of the internet they dont care.

Something needs to be done about this, spending money to switch ISP's to play a game online is ridiculous. I have given a link of this thread to PlayNC/Anet customer support.

I told my ISP I was not happy with the results and that another user with the same issue has gone over to Internode and has had no problems. they replied.


I really don't know what you want me to tell you. Here is the same traceroute to
google.com from an internode connection:

[email protected]:~$ traceroute 72.14.253.147
traceroute to 72.14.253.147 (72.14.253.147), 30 hops max, 40 byte packets
1 10.0.0.1 (10.0.0.1) 2.865 ms 2.358 ms 1.374 ms
2 loop0-lns1.eli-core2.hbt.bbwtelecom.net.au (203.22.23.107) 27.519 ms 30.091 ms
27.151 ms
3 FastEther0-0.eli-core1.hbt.bbwtelecom.net.au (203.22.23.53) 24.115 ms 24.802
ms 23.861 ms
4 fa0-0-6.cor1.hba1.internode.on.net (203.33.255.50) 40.690 ms 48.516 ms 25.486 ms
5 ser9-1.bdr2.syd6.internode.on.net (203.16.212.17) 78.668 ms 75.783 ms 69.928 ms
6 gi0-0.bdr1.syd7.internode.on.net (150.101.199.231) 248.730 ms * 248.561 ms
7 pos4-1.bdr1.sjc2.internode.on.net (203.16.213.49) 249.552 ms 251.482 ms
246.547 ms
8 74.125.48.77 (74.125.48.77) 252.387 ms 247.089 ms 250.873 ms
9 209.85.250.79 (209.85.250.79) 277.212 ms 209.85.249.142 (209.85.249.142)
256.525 ms 209.85.250.79 (209.85.250.79) 266.101 ms
10 66.249.94.226 (66.249.94.226) 247.985 ms 250.609 ms 66.249.95.135
(66.249.95.135) 297.905 ms
11 216.239.46.203 (216.239.46.203) 276.283 ms 278.552 ms 66.249.95.135
(66.249.95.135) 290.027 ms
12 72.14.233.52 (72.14.233.52) 254.277 ms 275.602 ms 216.239.46.203
(216.239.46.203) 272.414 ms
13 72.14.233.14 (72.14.233.14) 305.589 ms 308.824 ms 209.85.250.67
(209.85.250.67) 299.207 ms
14 po-in-f147.google.com (72.14.253.147) 277.875 ms 274.043 ms 216.239.47.50
(216.239.47.50) 297.423 ms
[email protected]:~$


The response times on average are all but the same. Unless you have a certain
server you want me to test from an internode connection I cannot see what else you
want me to do here.

Regards,

Brady Clements
EFTel Support



So not only do they test a server I said I had NO ISSUE with, they did so on an Internode connection, a connection which has had NO ISSUES with connecting to Guild Wars. I will most likely stop playing Guild Wars and PlayNC games or maybe I'll end up paying another 25$ a month to move to another ISP and hope this crap discontinues.

Well my ISP basically told me there is nothing wrong with the connection as far as they are concerened. So as far as I am concerned im leaving EFTel to sign up to Internode, even though its more expensive.

Having the exact same problems here. Posted in another thread about, but I've kinda given up hope of playing GW again.

In the outskirts of Melbourne, and I just can't play at night anymore. My pings range from anywhere in the green zone (very rarely) to my best ever (!?) of 200,000+. Some areas it's great, I have good ping, and I can play... then I get out of town and it all goes to %*!#. But most of the time, it's outragiously in the red.

ISP is aanet, and they're basically telling us that's it's not their problem unless we can prove that it's them at fault. They have a theory that it's the entry points to the NCsoft server cluster, which explains why some outposts work for me and why some dont.

Support tickets from NCsoft telling us to use pingplotter and all the programs that you've mentioned in the previous posts only to tell us to take it up with our ISP. That ticket got closed.

/sigh

Entered another support ticket today, and they've merged it with our previous one. We'll see how this one goes.

Your not alone Seissor! Hopefully the more people who have this problem post up and make their problem known so that this issue can be sorted.

anet wont admit theres a lag issue... but why would they.. theres only 4million people logging into the servers even more when Ms Gray is in a INT district.. go RED GO ... thats no biggie.... they really need to get more phone support and stop being care bears on these issues.. but then again it is anet.

ive found anet have treated me well throughout this whole episode, my isp on the other hand....well im paying 25 bucks a month MORE for a crappier plan elsewhere, thats how much i hate them.

next week i will churn to internode and ill let you all know if that does anything. its not directly anets servers that are my problem, i tried playing other online games and even when i was connecting to someone with a ping of 180 it said "cannot connect to all members"