Cant log in now

well im with VM idk what mb conn but dont matter too much.
i dont live in dorset lol, im in birmingham. and yea after reading 1-4 pages of this thread i can state quite clearly and confidently that i wont get flamed for saying that:
"Virgin Media sucks"

lol i love how they slag off VM and when it gets fixed everyone is like wooo well done!! xDD

Im happy to see it has been fixed though :-)

Had the same problems - VM 20mb lol. Nice to see VM fix it in time to get some playtime in, yay!

imo they should still die in a fire for making me sit and miss my guilds 0 fame run in ha :| lol

Good to see that its fixed, but im too busy playing LOTRO to log into guild wars now :P

no monk we like virgin now they fixed the problem before christmas

whoohoo go virgin lol

ah the fickle world we live in ay xDD

Well i thank the guy who took a 6 hour overtime to help fix the issue :-)

lol 1st thing they fixed in ages, i think i will be bribing my mom not to renew the contract lol

I still hate them Maybe I'll be more forgiving when they refund my few hundred pounds, and up my connection speed. But anyways, I'm back on GW

Just await your Christmas/new years present from them.

Like I said before there are plans to up connections for people at no fee. 1mb to 2, 2 to 4, even from 10 to 20. Those on 20mb should expect to see a reduction in the cost of your 'download the world' line.

That sounds good :-)

Im on 2mb now so roll on 4 xDD

Finally!! I'm in, but now I have to dowload all the maps >.< because I tried everything, including downloading a new dat file (because guilders suggested on vent that the update might have caused the problem) so not only have I missed out on 5 hours playing time, I can't play anything tonight and will have to leave my comp on so I can download the maps, which is electricity I can't really afford to waste.

All in all tonight has been one hell of a pile of horse manure, and it's all Virgin Media's fault. They're the ones that broke it.

tyvm vm..... atually i still hate you.

tyvm milan for sorting it out.

i still want your babies.

Yeah thx from me too Milan and tbh not had too bad an evening bantering with you guys on here, made a refreshing change. Maybe they should do it again tomorrow

Just for a little bit of closure on this one.

Just received a call from a chap called Mark at VM, he was the engineer in charge of getting it all back up.

He wanted to explain to me what happened so I could pass it onto you guys.

VM hold a backbone in Northampton that links to Frankfurt. Much of the online gaming, hosting companies etc route from this backbone to Frankfurt.

Yesterday at approx 13:30 there was a filter update at both ends. This filter update caused the link between Norhampton and Frankfurt to drop out.

The irony here is that it wasn't VM's fault. Once they were alerted to this they got right onto it and started work on identifying what the issue was. Once they had the ip's required they were able to see that it was the filters. These have now been rolled back.

If at any point the filters are updated you can be very sure that a stricter QA system will be in place to prevent this kind of issue arising again.

meh... explainations aside... I decided to switch to Sky broadband cos I finally realised how ripped off I was being with VM. C'mon... £25 a month for 4mb. I Rang sky and now im gonna move to up to 8 to 16 MB for my sky tv AND broadband for £27. I rang to cancel and they offered to reduce my VM to £17 if I stayed.. tempting but after wasting £20 phoning India I have had enough. At least the support at sky is UK based.

What a great thread!

Very little QQing :-)

I've been with Virgin (previously Blueyonder) for about 10 years I think and had one of the first cable modems in the country (512K.. Woooo!!!). At the time that arrived I was on BT ISDN 64K and the difference was amazing! not just in speed but in cost as well!)

Since then of course we have had countless speed updates to what is now 20meg and should be looking forward to that being increased again to 50meg sometime during 2008. (Check out www.cableforum.co.uk for discussion on this).

In that time I can count the number of serious outages on one hand.

I really like my Virgin service to be honest. I'm on their absolute maximum packages on everything for £87 per month (except calls to mobile phones). For that I get everything that you can possibly get by way of TV, Phone, and Internet including sports, movies, Setanta, unlimited calls, the V+ box (which is rather superb), HDTV, a second standard digibox, and 20meg broadband If you pay more than this (or near it) then check out the Virgin VIP packages as the total cost of all the packages combined comes to around £125 per month.

Basically it all just works 99.9% of the time.

I still strongly object to the premium rate helpdesk number though especially considering how much I pay them a month.

Anyway, well done to all involved who got this resolved!

i get 4mb BB (which is more than enough for us) XL tv package (includeing most of the sports channels which i dont watch anyway my son uses the tv mostly to watch playhouse disney as hes only 2) and free calls to any british landline for up to an hour all for £40 a month

with mobile calls and the odd movie rented plus the stupid £5 a month handleing fee our bill normally comes to about £50 a month

which isnt too bad, better than other providers

i just get fed up with calling them all the bloody time when our channels go off or our BB goes down only to be told that its our fault! which it has never been!

and the moment they think you are getting angry with them they put the phone down on you!

my husband runs his own computer building/repair business and needs the internet for his work and it takes alot of his time ringing them

to be honest though they make us alot of money when someones BB goes down, they ring virgin and get told that its their pc so they ring my husband to fix it =)

Yh I got Virgin Broadband too... Maybe it's something to do with that?

EDIT: I can log now. But it's re-downloading all the damn areas >.<

sorry if this has been answered but I have 2mins and not enough time to look through the entire thread as I'd like to...can people with virgin log in again? I have a day off work for the first time in weeks (serious) and would like to just finish off my title track at max soooo close...can I do it today?

Yup, it was sorted around 11pm (GMT) last night. There's been no further probs *fingers crossed*

Damm your lucky same problem here no fix as of yet


Edit: Finally after 6hrs im able to play Rwrrr