Anyone Else Not Get Their Xunlai Rewards?

Thanks for the comment Gaile, but for the second time, (at least), a bug effects more than just a few players, and you ask us to act ourselves.

Will this problem be solved just for those who open tickets?
With what I've learned the last times I've used that system, I now rather just wait and hope it will be solved globally, like it should.

(last month I got the reward, so I know I did it right, and this month, I haven't).

I didn't get mine for this time either.

I should have gotten 100 according to the points system, and have claimed prizes under the same account for other months, so the information is registered correctly.

/sigh... 3 months in a row.

For February im not even going to bother. Than maybe ill get some points

Didn't get mine, and I'd be hot about it if I hadn't quit this game.

still nothing for me, but it's just a game so I'm not losing any sleep over it

The system was reported to be as fixed this morning, that's about 7 hours ago. Could you please confirm that you are not getting your prizes? And here's something to think about:

• Are you sure you are properly registered? (Check for your confirmation email; perhaps even reset your password through the system.)
• Are you certain you earned points this month?
• Are you checking the Xunlai Tournament House NPC with the proper account? The points can only be given to the proper account.

Could you let me know if all three are "yes" answers?

I know I'm properly registered, just voted on more just an hour ago. Not sure if I earned points, and I have my account registered under the main character I play (gotten rewards the past 2 months with her).

all 3 yes...

should have gotten the min of 25 points...

Andrew was just saying that as far as he knows, the ability to vote does not necessarily mean that you are properly registered or that the Xunlai Tournament House is properly synched with your account. We'll find out more, and if the pages on the website need changing, we'll do that.

I want to let you know that I'm not trying to pass the buck on this, or deny that there may be issues. But when we test the system and it works properly, or when someone swears "Yes, I'm registered" and we take the time to check and no, they've never registered, I have to ask these questions.

I've requested a meeting tomorrow with the people involved in the system. We want to make sure that things are functioning properly and that we have a system in place to help when things don't work as they should. We'll get more details and share them as soon as we have that info. Thanks for your patience.

Just curious, but does it say how many you have won on the tournament page?

My first time using this for reward points was last month, only other time was for the wintergreen weapons.

To elaborate, you need to make sure your account is registered in game, not just through the Xunlai Tournament House. You need to speak with Tolkano [tournament] in your guild hall or the GToB and choose one of your character names as your "account name." If you open your "H" screen, switch over to account, and you do not see one of your character names listed on that page (you may have a message that says "you need to unlock the Hero Battles outpost to participate in hero battles") your account is not registered.

If you have not received your points, please speak to Tolkano, click "register your account" and see if one of your character names has "account name" next to it. If not, your account is not registered yet and you cannot receive any reward points until it is.

Almost every report of missing points we receive turn out to be one of three things: The account was not registered through Tolkano, the Xunlai House and In-Game accounts were not properly linked together, or the player in question was mistaken that their predictions were correct. Please make sure none of these apply to you, and of course, we will be following up on these reports.

I don't think it does. There is a chart listing the prize rewards based on the number of "points" awarded, as well as an explanation of the point system in the Xunlai House. You just have to compare your choices with the actual winners, and determine the points from that.

On topic, I've received my reward points for the past 3 months. Prior to that, I had my Xunlai Tournament account incorrectly registered to the wrong email.

Guess I was mistaken on my predictions then. Oh well.

This is all for hero battles not placing a bet on GvG tourney as I thought?

I had answered all the "Yes" the last time this thread was brought up with the december points. As well as with the november points. Yet I can still screenshot it for you that it keeps telling me I need to register my Account which I find a little off since it has been this ever since the guy was introduced:



but yet I will still get this message:



but yet i can still log in here:

Exactly the same for me yet I got points last month so its not like im not registered. I tried both my accounts.

Same exact screens for me. I got them last month too.

still waiting on my reward points...

I got mine, used them to unlock armor, but now the armor has gone from the menu. Do you only get them for a week or somethin?

We're into Feb predictions, where are my Jan ones so that I can check myself, apparently that's the only way I'll find out, if I'm owed any points! The only thing I did was provide a different e-mail address from my account name when the register page asked for one. Before anyone jumps on me, I did provide my CORRECT account name just a different e-mail. BTW Players are not getting points who have gotten them in the past. What's up with that?

nope still no points.

Still none here.. same screens as in the last page of the thread - I've gotten anywhere from 50+ points in past months, so its hard to believe that none of my guesses were right at all.... Eh well, and I already made the guesses for February. Hope I get some Jan points

Me either I just gave up predicting after the first couple months. He would say I won points but couldn't do anything with them?

i got tr points before from the xunlai rewards npc, but this time i didn't get eny... hope you fix this...

There was no update saying they added them yet.

They never even announce when they give them do they?

Also I looked, I KNOW I would've won some points.

Know what's funny by the way? Once I simply made my predictions by adding every guild in the order they were listed (assuming that was the current standings) and got almost maximum points.

Come on ANet...I want Zaishen Keys!

Yet again....No.

Has anyone else gotten their tournament point rewards for January?.... I thought they'd be out in the begining of Febuary at the latest, and it's March and they're still not here! I've been checking every few days or so.... and everytime there is an update, but for some reason I haven't gotten any yet!

In case you don't know what I'm talking about, on the official site, if you vote on the gvg battles and 1v1 battles and get some right or close to right, then you win tournament points. You can trade them for stuff like Zaishen keys. (That is what I always use mine for.)

I just wanna know if anyone else got theirs or if anyone knows when they're going to be in?....I don't know who's job it is to do the points or put them in the game, but I wouldn't think it is a big deal to put them in, and this a ridiculous wait.

Maybe you didn't win any?

yeah I redeemed mine. Still waiting on February though

I didn't redeem mine for the 2nd month in a row.

But there's another thread for this.

I think there was a problem with some people getting theirs, but January's points have been given out.

Maybe today's update? I haven't seen notes for it yet.

Do you have to get them with the character that you chose to represent your account?

your email you put for the tournament account must match that of your game account, or you don't get points

i misspelled mine and missed a few months

thats not true at all, i signed up with a different email and got mine fine last month

I've gotten mine fine for the past few months, got January's, still waiting on February's.

didn't get anything

i doubt February's have been given out yet, but thats not the point.

if you havnt gotten your january ones, its either cause of some wierd error at ANET (in which case you should email anet support), or you inputted your email/charactername/accountinfo improperly, and you should change it and hope for the best next month.

So, I've been trying to get this resolved through the NCSoft support team. They utterly failed to resolve my problem and are pointing me towards the "[email protected]" mailbox, but after a week (!) I have yet to get an answer from that box. Have we all tried emailing this box? I still have yet to get January's points, and I have zero confidence that February's will work correctly. Below is my fairly laughable correspondence with NCSoft...


Response (Mandy) 03/03/2008 10:58 AM
Hello,

Thank you for your reply. Unfortunately, we are unable to assist you with this matter as we have no way to verify or modify registration information. We can only recommend you continue trying to reach ArenaNet through the previously provided e-mail address.

We do apologize for any inconveneince this may cause you.

Regards,
The Guild Wars Support Team

Customer (Me) 03/01/2008 03:46 PM
Hi - is anyone out there? I first reported this problem on February 6th. It is still a problem for me. Can someone please assist?

Customer (Me) 02/27/2008 08:31 PM
Hello, I have not yet received a reply to my email. Is it possible for someone in your department to escalate the question I've asked to the tournament team? The email I sent them is titled "[Fwd: Xunlai Tournament House not working [Incident: 080207-000247]]", dated 2/25 @ 4:00PM EST. I have attached the email I sent them.

Response (Mandy) 02/25/2008 06:45 PM
Hello,

Thanks for your reply and for that update.

We have researched this issue in our online Support Center and found an article for you that should answer your question. You can find the article at the following link:

Title: Issue Moved to "Closed" Status
Answer Link: http://help.plaync.com/cgi-bin/playn...ted=1109797882

The Support Center contains the answers to many frequently asked questions and is a good resource for fast answers. The Guild Wars Support Center can be accessed at http://www.plaync.com/us/support/prod_48.html.

Please let us know if you have further questions or need further assistance regarding this issue.

Regards,

The Guild Wars Support Team

Customer (Me) 02/25/2008 06:14 PM
Hello, I have sent an email as requested to [email protected], and I am currently awaiting a response. I would like to request that this ticket remain open - I assure you that I will update the ticket as additional correspondence is received. I want to make sure that the issue is being tracked somewhere, by someone. Thanks again.

Response (GM Sven) 02/25/2008 10:12 AM
Hello,

Thank you for contacting the Guild Wars Support Team.

Unfortunately, we are unable to assist with these Xunlai Tournament issues. We have no way to verify or modify registration information. For assistance with this issue please send an email to (Link: mailto:[email protected])[email protected] with a detailed description of the issue you are experiencing. Someone from the Tournament team should reply to you soon.

Kind Regards,
The Guild Wars Support Team

Customer (Me) 02/23/2008 03:18 PM
OK, Arnold - Thanks. I appreciate your help.

Response (GM Arnold) 02/22/2008 08:25 PM
Hello,

Thank you for contacting the Guild Wars support team again.

I saw that a new help ticket was created that pertains to this original submission of yours, so I am going to add the new information to this original ticket and close the duplicate. I'll also make sure that the rest of the team is aware of the addition.

We ask that you please reply only to this original message from now on (080207-000247) and not the new one (080223-000208). This will help us keep the details of your situation together, and will help assure that we can get back to you as promptly as possible.

We'll contact you regarding your incident as soon as possible.

Regards,
The Guild Wars Support Team

Customer (Entered by GM Arnold) 02/22/2008 08:25 PM
I submitted a support request regarding this earlier and I got a standardized answer - I'm really hoping someone can look into this this time instead of providing a standardized answer. I still have not received my tournament reward points for my Xunlai Tournament Predictions in January. The previous support response amounted to "You'll get them within 30 days", but 30 days have passed and I still don't get the points when I speak to the Xunlai Tournament Agent in game. All my friends have their points.

Response (GM Arnold) 02/06/2008 09:51 PM
Hello,

Thank you for contacting the Guild Wars Support Team.

As indicated in the Tournament House Rules, the prizes will become available within 30 days of the completion of the tournament. The Xunlai Tournament Agent should have prizes available soon. You may wish to check www.guildwars.com for updates on this issue.

If you have any more questions, please let us know and we will be more than happy to assist you.

Regards,
The Guild Wars Game Support Team

Customer (me) 02/06/2008 08:17 PM
Hello, I registered for and used the Xunlai House Prediction tool last month through the Guild Wars website, and I have not received my reward points, although everyone else in my guild has. I used the same email address to register for the Xunlai house this as I use for my in-game account, I have double-checked this, it's "[email protected]". I am positive I registered for and used the site correctly. Can someone please give me an idea as to what is going on with my reward points?

Thanks