XTH Points - Guild Wars Guru archive powered by Guild Wars Legacy

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

19 Jun 2009 at 03:34 - 1

Update 6/22/09

Quote:

Originally Posted by Regina Buenaobra

I'm just updating this thread with what current info I have. They're making good headway on tracing the issues. We're expecting to have further information to share with you soon. Thanks so much for your patience during this time. We apologize for the disruption and inconvenience it's causing you.

Hey,

So we're aware that some players haven't received their XTH points.

We're sorry about the confusion and inconvenience.

Please contact our customer support team so they can help you out with that.

Quote:

Originally Posted by Ph33rtehGD

For those of you who didn't see the in-game announcement made:

Contact support here:

-

fenix

Major-General Awesome

Join Date: Aug 2005

Aussie Trolling Crew HQ - Event Organiser and IRC Tiger

Ex Talionis [Law], Trinity of the Ascended [ToA] ????????????????&#

W/

19 Jun 2009 at 03:45 - 2

This is really all that needs to be said. I'll sticky it so people see

pumpkin pie

Furnace Stoker

Join Date: Jul 2006

behind you

bumble bee

E/

19 Jun 2009 at 04:37 - 3

Thank you very much Ms Regina B.

all my account did not received the points ...

hope I don't have to do this every month, might develop a very good relationship with support in the long run, lol

First month: Hi, its me again, could you give me my XTH point.

10th month: Hi, its me, I heard The Hobbit is showing in xx cinema, wanna go watch it with me? Oh, don't forget my XTH points btw.

wire dawg

Academy Page

Join Date: Oct 2008

happy guild moor [hgm]

E/

19 Jun 2009 at 04:44 - 4

why do we have to send a support ticket on 8 different accounts or what not when it seems to be 90% of gw community didn't get points??

Rhasa Ghoull

Academy Page

Join Date: Mar 2007

ReVo

E/

19 Jun 2009 at 04:46 - 5

Im curious how you expect support to deal with upwards of 5 million accounts that have no XHT points and have it done in a timely manner?

The last time this happened and points were not awarded you asked us all to send in support tickets, then shortly after they replied and said not so, wait for a patch.

I would love to hear back from you on this Regina. Specifically how the understaffed support team plans on dealing with loads of support tickets.

Please keep in mind this isn't me complaining, I just find it really comical to think about those poor support people.

fenix

Major-General Awesome

Join Date: Aug 2005

Aussie Trolling Crew HQ - Event Organiser and IRC Tiger

Ex Talionis [Law], Trinity of the Ascended [ToA] ????????????????&#

W/

19 Jun 2009 at 04:48 - 6

Firstly, there won't be 'upwards of 5 million accounts' active in the game.

Secondly, there won't be upwards of 500,000 accounts active in game.

THIRDLY, the number is probably in the high tens, or low hundreds of thousands. So if ANet would prefer them to put in support tickets, then it's easier that way.

esthetic

Wilds Pathfinder

Join Date: Apr 2008

Fantasy Island

[Qtie]

R/Mo

19 Jun 2009 at 04:58 - 7

Quote:

Originally Posted by fenix

Firstly, there won't be 'upwards of 5 million accounts' active in the game.

Secondly, there won't be upwards of 500,000 accounts active in game.

THIRDLY, the number is probably in the high tens, or low hundreds of thousands. So if ANet would prefer them to put in support tickets, then it's easier that way.

So tens of thousands of emails to be gone over by how many people? Hmm i have trouble going through my 20 a day lol.

Well there was a patch and I got my hopes up but.. again dissapointed the patch did not address the XTH pts.

Its so strange not only did i not get pts on some accounts, i got different amount of reward pts. eventhough the same predictions were made. I check back to the XTH prediction site and it still had my predictions for May and they were indeed the same for all my accounts yet, i got differing number of pts and some with no pts.>.< go figure. IDK I was thinking I am spending too much time on this game, and well things like this happening almost ever month now it is making my decision to cut down easier. well thats a good thing i guess.

Verene

Furnace Stoker

Join Date: Jan 2009

[SOTA]

D/

19 Jun 2009 at 04:59 - 8

Okay, really, how do you expect them to know that you didn't get your points if you don't report it?

Takes all of 30 seconds to file a support ticket *shrugs*

Shayera

Ascalonian Squire

Join Date: Jan 2009

Kamadan

R/

19 Jun 2009 at 05:00 - 9

Thanks Regina. This is the 3rd month I've not gotten points. I still have the reference number of my case last month where they promised me my previous 2 months so I'm really hoping they get mine fixed. It becomes very frustrating when you've hit 3 months straight of no points.

Tender Wolf

Banned

Join Date: Jul 2007

All over Tyria, Cantha, & Elona

The Eternal Night Vanguard [TEN]

R/

19 Jun 2009 at 05:09 - 10

Good God...6 accounts (belonging to friends) and they didn't get their points. I'm surprised I got mine. I just emailed Gaile on their behalf as I have no idea where to find the customer support ticket stuff.

But yeah, I can see this is making lots of people angry. The game is getting boring and even with the Zaishen stuff, many people believe it's still grind to get the coins for stuff, and you can only do the same missions over and over for so long before you want to stab your eyeballs out. That combined with updates that are turning into flops doesn't help the community. I hope the game doesn't lose its popularity while awaiting Guild Wars 2, since there are other games out there that could draw their attention.

Ph33rtehGD

Ascalonian Squire

Join Date: Jan 2008

Krazy Guild With Krazy People

E/

19 Jun 2009 at 05:13 - 11

For those of you who didn't see the in-game announcement made:

johnny tutone

Ascalonian Squire

Join Date: Apr 2009

california

Remnant Of Juggernauts[ROJ

A/

19 Jun 2009 at 05:23 - 12

/agree that i hope they dont lose thier player idk i love guild wars so much but it seems soo hard to have anything go right lately with crappy nerfs(some not all) the tourny points.. its not even that i didnt get them its just annoying that they make us wait this long and they keep saying sorry but that does nothing.. there are so many people that want to quit this game due to incompetence and well as much as i love this game and its been a great 4 year ride these last 3 months have put the nail in the coffin for old mr tutone i hope that anet can get things right or get more .... i guess more competent is the word people to do things that they say will be done.. i know if it was my job and i didnt have anything to show after 3 weeks but and apology id be RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOed but i guess anet is more lenient than my boss good luck all

niek2004

Krytan Explorer

Join Date: Sep 2007

Afk in Gh.

Old N Dirty[ym] Good Tactics[Good]

P/Rt

19 Jun 2009 at 05:38 - 13

So they postpone it and then its bugged? Nice.

Anyway i don't really care because I'm happy they have destroyed LC.

The Little Viking

Krytan Explorer

Join Date: Mar 2006

innergalactic gargleblasters

W/Mo

19 Jun 2009 at 05:46 - 14

Quote:

Originally Posted by wire dawg

as my last post was deleted i say it a little more nicely why do we have to send a support ticket on 8 different accounts or what not when it seems to be 90% of gw community didn't get points??

My sentiments exactly. As I stated in another post...7 accounts. no points. Does that mean 7 support tickets???
I guess the support people will be earning their pay again this month....or will they?

pumpkin pie

Furnace Stoker

Join Date: Jul 2006

behind you

bumble bee

E/

19 Jun 2009 at 05:49 - 15

Why can't arena net make the system "faultless", this is becoming "a burden" on everyone, both arena net and its players.

think about it, every month, you need people to make sure everyone gets their point, but the stupid system sucks, and many players don't know what to do to get the points even thou they have participated in the activity provided. if we need to do this email liaison thing every month just to get to those points, what are the possibility that your players are going to stick around after a few months doing it?

I won't be, i can tell you that now, i've got other things like playing other games and more important emails to send and reply

Just correct the system

Angelica

Krytan Explorer

Join Date: Jan 2006

Aussie land

Me/E

19 Jun 2009 at 05:50 - 16

Quote:

Originally Posted by Shayera

Thanks Regina. This is the 3rd month I've not gotten points. I still have the reference number of my case last month where they promised me my previous 2 months so I'm really hoping they get mine fixed. It becomes very frustrating when you've hit 3 months straight of no points.

This is the first time I did not get my points but to think that you are still waiting for yours after three months

...... it's not very nice.. at least!

Well I'am really confused, they changed the way you do your predictions to make it easy and this happened, was it really necessary?

It was working better before and as they say here: "If it's not broken do not fix it!"

/Angelica

PS. I'll be waiting till tomorrow to send my tickets to Anet support and keeping my fingers crossed too!

dusanyu

Lion's Arch Merchant

Join Date: Nov 2007

Illusion of skillz [Iz]

W/E

19 Jun 2009 at 05:53 - 17

Putting my Trust in A Net to Resolve this one (please Don't let me Down)

pumpkin pie

Furnace Stoker

Join Date: Jul 2006

behind you

bumble bee

E/

19 Jun 2009 at 05:57 - 18

2 of my accounts did not get the points for the past 5 months

but the trouble of having to send a support tickets just don't seems like an effort i want, just to get pixels keys

like I say, this is a game, it should not be a burden, it should be mindless clicking, then BAM! there you are, points, and players can go boast about how many points they get, be happy for 10 seconds and go on with their life.

not pen-pal type of email chatters for a few days and waiting for the problem to resolve, this is not a plumbing job or roof leaking

shinyglove

Ascalonian Squire

Join Date: Jun 2009

BelgiUm

E/

19 Jun 2009 at 06:06 - 19

lol man for one time i need those points for chaos gloves i can't get them and the're getting postponed every time , i'm really starting to get P!55ed of Q.Q

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

19 Jun 2009 at 06:27 - 20

wellthis is the first time i never got my points. in the past i only got half and the next day i got the rest. and its my first time making a support ticket. i only hope i did it right. ;_; and gg anet for changing xulani house yet you never fixed the bugs it has.

Aussie Boy

Alcoholic

Join Date: Mar 2007

Australia

W/

19 Jun 2009 at 07:01 - 21

Thanks Regina B I guess ill wait till tomorrow and see if you do a mass points distribution
Maybe 60 each? even to the ones that already received em i don't care as long as i get mine.

I have 5 accounts that didn't get squat so thats 5 tickets can't we send in all the accounts we have in one report and not 5 or how many accounts you have in separate reports.
Would cut down on the number of tickets open.
Yup as I said before free is free and we shouldn't really complain but it's there to play and make predictions so if it don't work you upset players.

Black Metal

Desert Nomad

Join Date: Jan 2009

N/

19 Jun 2009 at 07:03 - 22

I never saw the in-game announcement, and Regina hasn't revised her post, so I sent in 2 tickets for both my accounts.

Her nonchalant perspective on this pervasive issue is troubling. I hope tech support appreciates her kicking the ball down their way.

False Maria

Academy Page

Join Date: May 2009

Legendes Infernales

Rt/Mo

19 Jun 2009 at 07:43 - 23

How and where do I make a support ticket?

Minami

Site Contributor

Join Date: Jul 2008

Dallas, TX. USA

Not in any guild at the moment

N/

19 Jun 2009 at 07:47 - 24

Okay, so we wait until tomorrow, and AFTER THAT if they let us know, we should contact customer support?
Just going by what Regina posted first, then the in-game announcement.

Kinda confusing...

Menlai Littiz

Academy Page

Join Date: Jan 2009

UK (Wales)

United in Battle [UIB]

W/

19 Jun 2009 at 07:50 - 25

Yes so what we wait then post ticket...? or.... post ticket then wait...... :S

Aeronwen

not so much fell as.....

Join Date: Jan 2009

UK

bone

R/

19 Jun 2009 at 07:54 - 26

Quote:

Originally Posted by False Maria

How and where do I make a support ticket?

here
http://www.guildwars.com/support/default.php

why do people feel the need to have a separate support ticket for each account? I think I have had all three of mine on one ticket.

Yarly

Retired GW Player

Join Date: Jun 2006

UK

Mo/

19 Jun 2009 at 08:51 - 27

So let me get this right. Its now 1 day since this announcement was made. Still no points.. So i have to email support now to claim my points on 5 differen't accounts. Can i do this all in one email or what? Or do i have to use 5 differen't email addresses to make it look legit? Jeez.

Cacheelma

Desert Nomad

Join Date: Jun 2005

The Ascalon Union

Me/Mo

19 Jun 2009 at 09:14 - 28

Is it just me or there's some kind of XTH problems EVERY SINGLE MONTH?

I mean, seriously, how many times can a company fail on the same thing over and over?

dusanyu

Lion's Arch Merchant

Join Date: Nov 2007

Illusion of skillz [Iz]

W/E

19 Jun 2009 at 09:40 - 29

New system bound to be bugs on first use Chill pills for everyone!

Cacheelma

Desert Nomad

Join Date: Jun 2005

The Ascalon Union

Me/Mo

19 Jun 2009 at 09:43 - 30

New system bounds to have bugs....that seem to be existed in the old system as well?

Why bother at all then? Besides, they say it's a "new system". But it could the same old buggy one and none of us would know.

Lonesamurai

Furnace Stoker

Join Date: Apr 2006

Cheltenham, Glos, UK

Wolf Pack Samurai [WPS]

R/A

19 Jun 2009 at 09:47 - 31

Quote:

Originally Posted by Cacheelma

New system bounds to have bugs....that seem to be existed in the old system as well?

Why bother at all then? Besides, they say it's a "new system". But it could the same old buggy one and none of us would know.

actually it IS a new system as before we had separate accounts and it now uses our game account instead and it also has a random vote button, both things the community asked for and got

Cacheelma

Desert Nomad

Join Date: Jun 2005

The Ascalon Union

Me/Mo

19 Jun 2009 at 09:51 - 32

My points still stand. New system or not, it's still as buggy as it has been. It's not like the old system was working perfectly and when they made some improvements it becomes buggy (in which case it would be *somewhat* understandable).

Aussie Boy

Alcoholic

Join Date: Mar 2007

Australia

W/

19 Jun 2009 at 10:55 - 33

I was going to wait till tomorrow to send in tickets but reading other posts on Guru
I went ahead and made 5 separate tickets from the 5 diff emails that I registered with
to make it easer to trace for them or they will have a lot of words and keys to read and sort through lol
I did get 5 replies saying it's unresolved and if i wana add more yada yada yada
the standard 1st reply back we always get.
so it's at least in the system now i just wait.

Lonesamurai

Furnace Stoker

Join Date: Apr 2006

Cheltenham, Glos, UK

Wolf Pack Samurai [WPS]

R/A

19 Jun 2009 at 10:57 - 34

Quote:

Originally Posted by Cacheelma

My points still stand. New system or not, it's still as buggy as it has been. It's not like the old system was working perfectly and when they made some improvements it becomes buggy (in which case it would be *somewhat* understandable).

congrats, welcome to the world of coding

Devastating Flames

Frost Gate Guardian

Join Date: Jun 2008

The Canthan Defenders

E/Mo

19 Jun 2009 at 11:50 - 35

just relax ppl u will get ur points few bugs in the new system that's all.

Nereyda Shoaal

Frost Gate Guardian

Join Date: Jul 2006

Deldrimor Warcamp

Mo/W

19 Jun 2009 at 12:52 - 36

Is distribuition really bugged or Anet is trying to tie up every GW account with NCSoft account?
I have three GW accounts. I didn't get any points on those not assigned to NCSoft

I'm calling agent Mulder

Sookie

Lion's Arch Merchant

Join Date: Jan 2008

NoCenTex

[AKA] Guild Leader

R/

19 Jun 2009 at 13:05 - 37

As I said on another Forum that Regina Buenaobra frequents in her capacity as Liaison:

Quote:

Originally Posted by Enolena Sedai

I have two accounts and received NO points on either account. I would rather not contact Customer Service, if things can be fixed in any other way.

This delay and disappointment is nothing more than what I predicted in this thread when the points were not distributed last week.

No, I don't NEED the points as I have others sources of GW income.
Yes, I do WANT the points because I played the game and won them.

I just wish that someone would say something about when the problem will be fixed and then stick to it. If that is unknown, then say so.

I am an adult so I can handle a delay. What I resent is Arena Net throwing a "bone" at the masses to quiet them down when that bone is not based on fact or reality.

Yes, I am upset, but I choose to express that as an adult should in a public forum. I just wished that Arena Net had the same respect for me.

dusty4444

Ascalonian Squire

Join Date: Mar 2008

Legion of Heavens Order[Good]

R/Rt

19 Jun 2009 at 13:05 - 38

I have 4 accounts, 2 linked and 2 not of wich my main got the points and the other 3 didn't.

esthetic

Wilds Pathfinder

Join Date: Apr 2008

Fantasy Island

[Qtie]

R/Mo

19 Jun 2009 at 13:19 - 39

Can Anet explain or any of you on guru who are more knowlegable on these matters explain why its so hard to code something as simple as this seems to be? To record predictions and distribute pts per a simple set of rules?

Is there a reason why this gets bugged so often? To the average Joe, like me.. intuitively its seems simple to do and thus when ANet seems to have so many problems with it... I get frustrated. Either they(ANet) don't care, they are making it difficult on purpose, they are incompotent, or this code to distribute points is for some reason that difficult. IDK can someone weigh in on why you think ANet seems to have problems with this?

By the way, I think messing up these Pts distributions cause more PR and damage customer satisfaction than skill balancing that is overdue.

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

19 Jun 2009 at 13:52 - 40

*glares at regina*i made a ticket and sent it in. i got the normal(least from what i saw from the old thread about the free pane) respond from a gm. so i guess i did it right. i can only hope iget my points soon. also hope my friend gets his soon too because this isnt the first time he had problems with anet and he is close to quiting gw over this crap.