while i can appreciate the "effort" and such that the low staffed arena net crew puts forth, i am left to wonder about a few things...
1. if implementing a new system as was done this month, why not fix the biggest problem with the XTH to begin with and just issue the points once the tournaments end on sunday. or even just the NEXT thursday, theres no reason to wait 2, or 3 weeks... or in this case not even get them at all unless you jump through even more hoops.
2. if you're not going to nerf permas (which isnt a big concern on my end to begin with) then why not just redistribute the points, people get alot more money with these botched skills in uwsc and fowsc than people would get from a reissue of RPs, esp. since 1/20 or so accounts actually got their points.
3. for us who have multiple accounts and you want us to go through the trouble of sending you support tickets, it'd be cool to be able to send ones for multiple accounts rather than sending out a dozen separate and wasting my day off of work with stupid repetitive bullshit that i could have just gone to work to do.
4. it troubles me to see regina act so patronizingly to ALL of the gw community, it gives me a feeling that if you're going to act condescending to all of your customers over a legitimate concern then you really dont SEEM to give much of a shit do you?
now i realize i may be flamed for this for whatever reason. keep in mind before you flame me over this i am not ranting on these people, i realize they have a large job for a small crew, but please dont act like you dont give a crap about the gw community by patronizing the players like that, its not good business.
XTH Points
chaosincarnate87
Huiboo
So just to make sure i got this right:
If i dont get any rewards for the next few days ill have to send a "Support ticket" to maybe get them?
Can anyone tell me what a "Support ticket" is and how i can send it?
If i dont get any rewards for the next few days ill have to send a "Support ticket" to maybe get them?
Can anyone tell me what a "Support ticket" is and how i can send it?
HawkofStorms
This is one of those damned if you do damned if you don't moments.
If XTH points were given yesterday and it worked perfectly - QQ "OMG why wasn't this done last week, a.net fails, I'm not buying GW2"
If XTH points were given yesterday and it only worked for some people - QQ "OMG they delay this a week and it still doesn't work, a.net fails, I'm not buying GW2"
If XTH points were delayed another week so they could fix the problem completely - QQ "OMG they have delayed it another week, another broken promise, a.net fails, I'm not buying GW2"
I'm happy they have the system at all.
If XTH points were given yesterday and it worked perfectly - QQ "OMG why wasn't this done last week, a.net fails, I'm not buying GW2"
If XTH points were given yesterday and it only worked for some people - QQ "OMG they delay this a week and it still doesn't work, a.net fails, I'm not buying GW2"
If XTH points were delayed another week so they could fix the problem completely - QQ "OMG they have delayed it another week, another broken promise, a.net fails, I'm not buying GW2"
I'm happy they have the system at all.
Karate Jesus
This is the third month in a row I've had to submit a support ticket.
Regina, tell the Live Team that this is getting old.
Regina, tell the Live Team that this is getting old.
esthetic
Quote:
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Originally Posted by HawkofStorms
This is one of those damned if you do damned if you don't moments.
If XTH points were given yesterday and it worked perfectly - QQ "OMG why wasn't this done last week, a.net fails, I'm not buying GW2" If XTH points were given yesterday and it only worked for some people - QQ "OMG they delay this a week and it still doesn't work, a.net fails, I'm not buying GW2" If XTH points were delayed another week so they could fix the problem completely - QQ "OMG they have delayed it another week, another broken promise, a.net fails, I'm not buying GW2" I'm happy they have the system at all. |
If XTH pts were delayed till next week and they got it done correctly this would cause some QQing but not at this level.
What makes people upset, is a system that does not work and treats people differently for no apparent reason but the inability of ANet to get the job done correctly. I just dont like the fact some people get theirs and some dont without any justification other than ANet screw up.
ANet has said they do not want to give "unfair" advantage to certain people over others well, doing somthing like this, giving some ppl pts and others not even if only a delay of a few days or weeks does give ppl an advantage over others. I would like to have seen ANet just delay the pts distribution another week for all just to get the damn thing right.
I mean I wouldnt mind if they didnt have the whole system, of XTH reward pts., But of course I would want them to refund my money for buying copies from Amazon and Target which I purchased after they announced this XTH reward pts thing.
Zeldalink
Support... Poor guys, they will hate Regina... In my guild, i'm the only one to have half the points on my main account... i think support will just... explode... 
Bug John
4 accounts, 3 fails, 1 got only half, gg anet
who the hell asked for a "new system", xth was better the way it used to be
who the hell asked for a "new system", xth was better the way it used to be
Aussie Boy
Quote:
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Originally Posted by Huiboo
So just to make sure i got this right:
If i dont get any rewards for the next few days ill have to send a "Support ticket" to maybe get them? Can anyone tell me what a "Support ticket" is and how i can send it? |
How Do I Contact Support?
Just click support to start filing a Support Ticket. For the fastest possible service in issues that involve your game or NCsoft Master Account,
consider providing as much information from this list as you can:
Your name
Your game account name(s)
Your address
Your telephone number
Your birth date
Your access keys (a scan of the key would be super helpful)
The last four digits of the credit card(s) that you used for NCsoft Store or Guild Wars In-Game Store purchases
The air-speed velocity of an unburdened swallow. European please. (Ok, we really don't need that last bit.
If you still have access to the email account that you used as your game user name, please submit the ticket or send the email using that account.
And while the team doesn't require all this info, the more you send from the above list, the more easily the team can address the issue you're writing about.
All information is kept confidential.
We offer telephone support for billing/account and technical support issues only. We do not offer telephone support for game support issues,
bug reports, in-game incident reports, gameplay issues, general inquiries, etc. Contact our Billing/Account or Technical Support Teams as follows:
1-512-225-6359
Mon through Friday
Noon until 5:00 PM, Central time (-5 GMT)
If you are unable to submit a support ticket, you may email Support at the following (exact) address: [email protected].
DO NOT send your passwords they don't need them nor will they ever request them.
Bug John
Quote:
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Originally Posted by Aussie Boy
Your name
Your game account name(s) Your address Your telephone number Your birth date Your access keys (a scan of the key would be super helpful) The last four digits of the credit card(s) that you used for NCsoft Store or Guild Wars In-Game Store purchases The air-speed velocity of an unburdened swallow. European please. (Ok, we really don't need that last bit. |
Shrivelling Fire
well im glad i will be getting points.
but the xth just deciided that i had never made preds for gvg at all despite checking the day the points went in.
so gg there -_-
happy im getitng half the points though
but the xth just deciided that i had never made preds for gvg at all despite checking the day the points went in.
so gg there -_-
happy im getitng half the points though
Leslie
Quote:
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Originally Posted by esthetic
Can Anet explain or any of you on guru who are more knowlegable on these matters explain why its so hard to code something as simple as this seems to be? To record predictions and distribute pts per a simple set of rules?
Is there a reason why this gets bugged so often? To the average Joe, like me.. intuitively its seems simple to do and thus when ANet seems to have so many problems with it... I get frustrated. Either they(ANet) don't care, they are making it difficult on purpose, they are incompotent, or this code to distribute points is for some reason that difficult. IDK can someone weigh in on why you think ANet seems to have problems with this? By the way, I think messing up these Pts distributions cause more PR and damage customer satisfaction than skill balancing that is overdue. |
I'm guessing you've never done any programming?
There are a lot of things to take into account when writing code. Variables, function calls etc and when writing code you can quite easily and quite often find things happening you didn't expect or want.
It's very easy to make mathematical or logical errors when writing code, and without many hours of debugging sometimes you can miss them. In fact, I've had a lot of scripts compile, only to find an error at a later date (human error, not scripting error, because the computer actually compiled and ran the script). It's all too likely Anet is encountering these issues with their skeleton staff for GW1 and probably need to spend a lot more time debugging and QA testing these things.
Tramp
14 accounts with EXACTLY the same picks. I just logged into each of them to make sure at the xunlai house predictions page. Here are the results:
55, 55, 30, 80, 55, 30, 0, 55, 5, 5, 0, 80, 80, 30.
One of those zero accounts has had zero for the second month in a row. I did not complain last month because it did not seem worth the bother to the guys at support since they seemed to be doing a good job at xunlai. But this is now a failure rate of 11 out of 14 accounts (3 correct, 11 wrong)! Some people at support are going to be looking at the clock today praying for 5pm to head home for the weekend....
55, 55, 30, 80, 55, 30, 0, 55, 5, 5, 0, 80, 80, 30.
One of those zero accounts has had zero for the second month in a row. I did not complain last month because it did not seem worth the bother to the guys at support since they seemed to be doing a good job at xunlai. But this is now a failure rate of 11 out of 14 accounts (3 correct, 11 wrong)! Some people at support are going to be looking at the clock today praying for 5pm to head home for the weekend....
exploiter
I think we are getting double points next month
Tramp, 11/14 is great rate...3/9 here (30, 55, 80, 6x0)
Tramp, 11/14 is great rate...3/9 here (30, 55, 80, 6x0)
esthetic
Quote:
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Originally Posted by Leslie
I'm guessing you've never done any programming?
There are a lot of things to take into account when writing code. Variables, function calls etc and when writing code you can quite easily and quite often find things happening you didn't expect or want. It's very easy to make mathematical or logical errors when writing code, and without many hours of debugging sometimes you can miss them. In fact, I've had a lot of scripts compile, only to find an error at a later date (human error, not scripting error, because the computer actually compiled and ran the script). It's all too likely Anet is encountering these issues with their skeleton staff for GW1 and probably need to spend a lot more time debugging and QA testing these things. |
Targren
Quote:
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Originally Posted by esthetic
You have to excuse me, Im a fossil, and I do not have a computer programing degree or get paid as a professional programer. But I do remember doing a program in HS with similar complexity as this for a computer science class. Dealing with data bases and records and what not, I believe the calculation of the reward pts and distribution of them is a simple thing. But again I am not aware of any other variables that ANet has built into this part of the code. Any way, you explanation that code can be more complex and difficult than you expect is well taken but. I dont think this applies here. I mean, its still not rocket science and we are talking about paid professional programers.
|
A system like this isn't as simple as it seems at first blush.
First, you're working with new code. The only thing buggier than old code is new code. Especially when, say, you're trying to get it released for a 4th anniversary disappointment^Wupdate and testing gets rushed.
Add onto that the fact that you're working with multiple databases(unless they were completely batshit loco, they are. Game data on a web-facing database server? *shudder*) with different schema. While it might seem easy to just make sure that the appropriate keys match up and compute from there, considering the mammoth-effing-OMFG-huge volume both servers are under, the data getting out of sync is not just a possibility, but a guarantee. Naturally, there is code in place to resync, but to do it constantly would make the servers asplode. If the point-distribution was run in an inconsistent state like that, ker-blooey.
Then there's the assumption that it's a simple pull->process->update sequence (get predictions, compare to results, update points data). If there's any other decision making in the process (such as the suggestion that they are stealth-nerfing multi-account users), a bug there could throw the whole thing out of whack.
And finally, there's the very real possibility of a facepalm-bug, like someone forgets to sanitize a database query, then some mouth-breather puts an invalid character into his email address.
Plus, the new site seems to be pretty heavily using PHP, which has a LOT of unintuitive..er.. "features."
There's a lot of places even a simple-seeming system like this can go wrong, and it's probably huge on the backend.
Cacheelma
Am I supposed to "care" about how incompetent they are at coding? Am I, a customer, supposed to feel sorry for them that they have to write some complicated codes for a feature of the game that I PAID for?
I don't care how hard/complicated it is to get it right. It's their job. Either get it right or just don't bother with it.
And please don't even bring up the no monthly-fee aspect of GW. They chose the business model, not me. Paying them more by buying more GW boxes/character slots/insert a milking tactic here won't improve ANYTHING. And if "this game has no monthly-fee" is an excuse for such thing, I really have to go "LOL" at Jeff Strain's talk on how GW's business model is the future of MMORPG; it's not gonna happen.
I don't care how hard/complicated it is to get it right. It's their job. Either get it right or just don't bother with it.
And please don't even bring up the no monthly-fee aspect of GW. They chose the business model, not me. Paying them more by buying more GW boxes/character slots/insert a milking tactic here won't improve ANYTHING. And if "this game has no monthly-fee" is an excuse for such thing, I really have to go "LOL" at Jeff Strain's talk on how GW's business model is the future of MMORPG; it's not gonna happen.
Sookie
It is strange how things are unfolding like I unknowingly predicted last week. No Xunlai Tournaments in the third week and a "little something extra" given to soothe ruffled feathers.
We now have the coins increased on our Z-Quest/Bounty...even the ones we have in our logs have miraculously increased in coinage. If that can be done, we could all have had a certain number of Xunlai Tournament points programmed into our accounts.
The logical approach, and less headache for A-Net, would have been to give a blanket number of points to all who played the Xunlai Game in May, and then work on fixing the problem so that it doesn't happen again next month.
We now have the coins increased on our Z-Quest/Bounty...even the ones we have in our logs have miraculously increased in coinage. If that can be done, we could all have had a certain number of Xunlai Tournament points programmed into our accounts.
The logical approach, and less headache for A-Net, would have been to give a blanket number of points to all who played the Xunlai Game in May, and then work on fixing the problem so that it doesn't happen again next month.
esthetic
Quote:
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Originally Posted by Targren
Disclaimer: This is all speculation on my part, from what I *IMAGINE* the setup might be. On the other hand, I would never have thought they were using BLOBS instead of real data structures so, yeah, grain of salt...
A system like this isn't as simple as it seems at first blush. First, you're working with new code. The only thing buggier than old code is new code. Especially when, say, you're trying to get it released for a 4th anniversary disappointment^Wupdate and testing gets rushed. Add onto that the fact that you're working with multiple databases(unless they were completely batshit loco, they are. Game data on a web-facing database server? *shudder*) with different schema. While it might seem easy to just make sure that the appropriate keys match up and compute from there, considering the mammoth-effing-OMFG-huge volume both servers are under, the data getting out of sync is not just a possibility, but a guarantee. Naturally, there is code in place to resync, but to do it constantly would make the servers asplode. If the point-distribution was run in an inconsistent state like that, ker-blooey. Then there's the assumption that it's a simple pull->process->update sequence (get predictions, compare to results, update points data). If there's any other decision making in the process (such as the suggestion that they are stealth-nerfing multi-account users), a bug there could throw the whole thing out of whack. And finally, there's the very real possibility of a facepalm-bug, like someone forgets to sanitize a database query, then some mouth-breather puts an invalid character into his email address. Plus, the new site seems to be pretty heavily using PHP, which has a LOT of unintuitive..er.. "features." There's a lot of places even a simple-seeming system like this can go wrong, and it's probably huge on the backend. |
Well done thank you again.
Targren
Quote:
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Originally Posted by Cacheelma
I don't care how hard/complicated it is to get it right. It's their job. Either get it right or just don't bother with it.
|
Couple that with my suspicions of the not-entirely-accidental omission of most of my accounts from the coin process, and I'll be the last one writing apologetics for Anet.
I was just giving him a bit of insight on how he might be underestimating the complexity of it.
don richardos
And now the big qeustion....does it helps if u send a ticket..? and wth...Acces keys etc...for reward pts? lmao
Cacheelma
Quote:
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Originally Posted by Targren
I wasn't making excuses for them. Despite programming for a living, I am not a good "business programmer." The idea of "time's up, ship it!" ready-or-not pisses me off when others do it just as much as when I'm forced to.
Couple that with my suspicions of the not-entirely-accidental omission of most of my accounts from the coin process, and I'll be the last one writing apologetics for Anet. I was just giving him a bit of insight on how he might be underestimating the complexity of it. |
Targren
Quote:
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Originally Posted by Cacheelma
Yeah, I get your point Targren. My response doesn't direct at you, which is why I didn't quote your message (like I did here).
|
12char
nkuvu
Quote:
|
Originally Posted by Leslie
I'm guessing you've never done any programming?
There are a lot of things to take into account when writing code. Variables, function calls etc and when writing code you can quite easily and quite often find things happening you didn't expect or want. It's very easy to make mathematical or logical errors when writing code, and without many hours of debugging sometimes you can miss them. In fact, I've had a lot of scripts compile, only to find an error at a later date (human error, not scripting error, because the computer actually compiled and ran the script). It's all too likely Anet is encountering these issues with their skeleton staff for GW1 and probably need to spend a lot more time debugging and QA testing these things. |
As others have noted, if the XTH problems were new (as in, introduced with this update), then it would be understandable. But we've always had problems with point distribution. Not as widely spread as this, of course, but look at the number of people saying "yay I get to submit a ticket for XTH points again this month!"
This should be a relatively simple process. There are probably going to be issues like what Targren mentioned, but the way ArenaNet is handling this makes it seem like there's some luckless intern with a list of accounts manually adding points after comparing to the list of tournament winners. Given how long it takes to allocate points also makes me think they're doing the point allocation manually. And they have no way to double check, it seems, since the only way they know if someone didn't get points is if that person opens a support ticket.
I should mention that I'm not upset that I didn't get points on all of my accounts. But almost everything about the XTH says "inept" to me. It just makes them look bad when there are problems with this every single month.
Show Some Skin
TY Regina!!!
This is the 3rd month i didnt get my points so i really do hope i get them.
This is the 3rd month i didnt get my points so i really do hope i get them.
Minami
No xth points still, and I also noticed that my May predictions are still locked in, and I cannot predict for either GvG or 1v1 at all. >_<
Regina Buenaobra
We understand your frustrations with the system, believe me we do. The back end for XTH is extremely complicated. It was a system built into a game that wasn't originally built to support it. Because of this, unpredictability in the code happens. On the outside it looks like the same issue, because people don't get points. On the back end, the bugs that happen are often not the same as previously seen. So, we do sincerely apologize for this, and we're discussing the issues extensively.
Targren
Quote:
|
Originally Posted by Regina Buenaobra
We understand your frustrations with the system, believe me we do. The back end for XTH is extremely complicated. It was a system built into a game that wasn't originally built to support it. Because of this, unpredictability in the code happens. On the outside it looks like the same issue, because people don't get points. On the back end, the bugs that happen are often not the same as previously seen. So, we do sincerely apologize for this, and we're discussing the issues extensively.
|
So, any comment on the speculation about targeting users with multiple accounts?
PlasticBlue
Tnx for the info update, Brinstar!
To be honest, I don't feel like overloading support with tickets... Don't they usually fix it with one big patch or something? Since so many people are having problems, I don't think they'll fix it account by account, right?
Well, will probably open a ticket tomorrow if there is no other news...
To be honest, I don't feel like overloading support with tickets... Don't they usually fix it with one big patch or something? Since so many people are having problems, I don't think they'll fix it account by account, right?
Well, will probably open a ticket tomorrow if there is no other news...
Martin Firestorm
Quote:
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Originally Posted by Targren
So, any comment on the speculation about targeting users with multiple accounts?
|
rick1027
i didnt get my point im gonna say oh well too much pain to do the support thingy. instead im hoping they really do fix there problem which i thought that big update of the xunlai house was. i didnt think it would cause more problems then it supposebly solved but hey im done a decent amount of programming in my life so i know sometimes you take one step forward then next time three steps back hopefully the next step will correct it just wish they would have tested it fully before implementing it but hey microsoft does the same thing. kind of reminds me of a movie a long time ago the mailman who was delivering a product dropped 3/4 of the mail on the way to the doorstep kind same thing anet does when delivering the points
Billy The Scourge
Well I sent them a message and after a few updates and transfers between support departments, I got the message that they are working on it....yay thanks a lot....sense the sarcasm?!
Fanita
I'm on my last thread with ANet service. Seriously people think it's so fantastic that we don't have to pay a monthly fee, but honestly, would you pay for this service? I shouldn't have to go out of my way to file a support ticket just to get what I should have gotten already. I don't even know what a support ticket is. I'm sick of Regina and her bull shit excuses and solutions. She never addresses the problem directly, she just gives some half ass explanation and expects us to not ask any more questions. But I don't know what's worse: her half ass explanations, or the way most of you people eat it up and kiss her ass just for showing her existence on the forum. This is a typical Regina post and then the community reaction:
Regina: We are working on the problem and someday in the future there may be a solution but we cannot release any information on what we are doing to fix the problem or when it will be fixed. You may get an update in the future.
Community: OHHH MY GOD REGINA THANK YOU SO MUCH YOU'RE OUR GOD THANK YOU FOR MAKING THIS GAME AND DOING ALL THE WORK SINGLE HANDEDLY! WHERE WOULD WE BE WITHOUT YOU? WHERE? I'LL TELL YOU WHERE, WE'D BE PLAYING RUNESCAPE OH NOES!
Seriously I'm sick of ANet's bull shit.
ANET IS RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO
Regina: We are working on the problem and someday in the future there may be a solution but we cannot release any information on what we are doing to fix the problem or when it will be fixed. You may get an update in the future.
Community: OHHH MY GOD REGINA THANK YOU SO MUCH YOU'RE OUR GOD THANK YOU FOR MAKING THIS GAME AND DOING ALL THE WORK SINGLE HANDEDLY! WHERE WOULD WE BE WITHOUT YOU? WHERE? I'LL TELL YOU WHERE, WE'D BE PLAYING RUNESCAPE OH NOES!
Seriously I'm sick of ANet's bull shit.
ANET IS RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO
PangWen
Quote:
|
Originally Posted by Regina Buenaobra
We understand your frustrations with the system, believe me we do. The back end for XTH is extremely complicated. It was a system built into a game that wasn't originally built to support it. Because of this, unpredictability in the code happens. On the outside it looks like the same issue, because people don't get points. On the back end, the bugs that happen are often not the same as previously seen. So, we do sincerely apologize for this, and we're discussing the issues extensively.
|
Leman
I personally know a case of a player who did NOT bet last month and got his 55 RPs today.
I think they might have unintentionally lost all the data and are now giving random points to everyone.
I think they might have unintentionally lost all the data and are now giving random points to everyone.
esthetic
Quote:
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Originally Posted by Leman
I personally know a case of a player who did NOT bet last month and got his 55 RPs today.
I think they might have unintentionally lost all the data and are now giving random points to everyone. |
Kasai
<useless post>
Okay, I understand you're upset that the system isn't working properly.
Sorry to be the one to break it to you, but they're free. You did very little to deserve the points.
You wouldn't see a beggar recieve a bag of muffins, and throw it away because he can't get the wrapping off.
</useless post>
Okay, I understand you're upset that the system isn't working properly.
Sorry to be the one to break it to you, but they're free. You did very little to deserve the points.
You wouldn't see a beggar recieve a bag of muffins, and throw it away because he can't get the wrapping off.
</useless post>
Black Metal
you are right, that was useless. This thread was created by Regina to address known problems. Why don't you take it up with her?
Tender Wolf
This totally sucks. Nothing yet so I sent in a support ticket. I got the support email and sent a single email to the support team with all the accounts having the issue in it. I heard back from them and it said it was received. So maybe that's what everyone can do instead of sending individual support tickets for each account.
But yeah, this is uber fail. I forgot they changed the way you submit your votes. That's probably got something to do with this. They should give us double points just for putting up with this.
I know many people are rapidly losing interest in this game and with the failed updates for the past few months, business is going to be lost. I'm hoping the reasons for the bad updates are due to progress on Guild Wars 2 despite the lack of information regarding it.
But yeah, this is uber fail. I forgot they changed the way you submit your votes. That's probably got something to do with this. They should give us double points just for putting up with this.
I know many people are rapidly losing interest in this game and with the failed updates for the past few months, business is going to be lost. I'm hoping the reasons for the bad updates are due to progress on Guild Wars 2 despite the lack of information regarding it.
rick1027
Quote:
|
Originally Posted by Kasai
<useless post>
Okay, I understand you're upset that the system isn't working properly. Sorry to be the one to break it to you, but they're free. You did very little to deserve the points. You wouldn't see a beggar recieve a bag of muffins, and throw it away because he can't get the wrapping off. </useless post> |
Angelica
Quote:
|
Originally Posted by Kasai
<useless post>
Okay, I understand you're upset that the system isn't working properly. Sorry to be the one to break it to you, but they're free. You did very little to deserve the points. You wouldn't see a beggar recieve a bag of muffins, and throw it away because he can't get the wrapping off. </useless post> |
- I can understand that sometime the system can be faulty but not so often as it's happening lately.
- Yes they are free, but you have to do something to get them and I do not remember asking for the XHT so if it is there and available it should be working. Disappointing too many customers; players
is not a very good advertising for your business.- If for example I give a bag of muffins to a beggar, freely, I would make sure he can eat them, no wrapping!
PS. I did not receive my points, I wont go mad about it but I'll be a bit "more" upset at ArenaNet and when I have had enough I'll just stop playing GW.