XTH Points - Guild Wars Guru archive powered by Guild Wars Legacy

Cacheelma

Desert Nomad

Join Date: Jun 2005

The Ascalon Union

Me/Mo

21 Jun 2009 at 16:30 - 161

Quote:

Originally Posted by PlasticBlue

But how would you feel, if you did something for someone, free of charge, wouldn't you like to hear a "thank you" from time to time? Instead of the QQ's after every update.

Free of charge? I lol'd.

I'm quite sure I paid real money for this game + expansions. Let me find the receipts to prove that I really did pay.

Quote:

Originally Posted by PlasticBlue

They could just leave it as it is and don't give a damn about what you think, you already paid them anyway.

Why do you think they are NOT gonna do that?

Stop bringing up how free this game is. As I said before, they chose this business model, not me, not us players. If I were a game developer and I know that I can't afford to make a good game with such business model, I wouldn't bother, much less taunt about it to the world how it's "the future of MMO's business model".

Please.

nkuvu

Lion's Arch Merchant

Join Date: Dec 2005

21 Jun 2009 at 19:12 - 162

Quote:

Originally Posted by PlasticBlue

It's quite normal things go wrong with updates, but at least they try to find a solution.

And if they had left the XTH alone, we'd have fewer bugs with it. So at this point I am wishing that they had just skipped the overhaul. Perhaps in a few days they'll have all of these issues resolved, though, and I'll change my opinion.

Quote:

They could just leave it as it is and don't give a damn about what you think, you already paid them anyway.

Except that this isn't the end of things. ArenaNet is hoping that the players from Guild Wars will go on to buy Guild Wars 2. They're also hoping that the current players convince others to buy the game -- the current version or the future version, or ideally, both.

If ArenaNet abandons the game ("you paid us already, what more do you want us to do?") they're destroying the chances that players will stay, and destroying the chances that those players will convince others to join. Some players already feel this way, and are in fact former players.

On the other end of the spectrum, though, there's the potential problem where they continue to update the game, but have more and more problems as time goes on. Then the players will start to feel that even though the game isn't abandoned, the changes are so poorly implemented that it's not worth sticking around. Some players feel that this is already the case.

But please, tell me why you think they're providing these updates. They're free, no charge, so what possible good could it do? Obviously these things take developer time to implement (plus a whole lot of time for everyone else involved), and that is most definitely not free time. ArenaNet is a for-profit company, so how could these updates make any sort of financial sense?

PlasticBlue

Frost Gate Guardian

Join Date: Apr 2008

Middelburg

The Sneezing Dragons

E/

21 Jun 2009 at 19:41 - 163

You are absolutely right, nkuvu.
How could these updates make financial sense? Because it brings older players back to the game, it brings new players to the game and it makes sure that people look out for GW2.

Essentially I just wanted to point out that the people at Anet are... well, just people, they make mistakes. And I just noticed that a lot of post here were rather negative. I know that these problems with updates and XTH put Anet a bit in a bad light. Still I didn't like what I saw here and there... so many RED ENGINE GO's. I didn't mean to start a big discussion on how Anet should run their game -_-

Maybe it's just bad karma cause they gave in to the hairdresser requests... ^^

UndeadRoadkill

Krytan Explorer

Join Date: Feb 2006

21 Jun 2009 at 20:14 - 164

Quote:

Originally Posted by Dionysus22851

Let's say when you move out on your own; your lights go out for an hour. When you get your electric bill are you gonna throw a fit and demand a discount for that hour? You know what would happen? You'd get laughed at and disconnected...

Quote:

Originally Posted by pinguinius

Electric bills are based on consumption, they are not a subscription based service. So if it goes out, you aren't paying anything because you aren't consuming. Also, I don't know where you live, evidently a place where there are no consumer rights laws, but in America ripping people off is kinda frowned upon. Many people (not myself, but still) purchased additional accounts specifically for this feature which is not working.

Pinguinius is right, and I'll add that when our lousy internet connection fails (which actually is a subscription service), we call up the provider and demand a credit, and you know what? They give it to us. They certainly don't laugh and "disconnect" us.

Dionysus, are you a kid living at home, as you are accusing others of being? Because you seem confused about these things.

esthetic

Wilds Pathfinder

Join Date: Apr 2008

Fantasy Island

[Qtie]

R/Mo

21 Jun 2009 at 21:43 - 165

To those who believe that no monthly subscription fee = free game. Is Guild Wars or ANet a Non Profit Company? No. Did someone really rich just give them money to develop and to maintain this game? No. Does Guild Wars plan to keep the game going and the employees keep working if there is no revenue or prospect of future revenue? No.

ANet, Inc. is a FOR profit company, in business to make money. They make decisions and act in order to maximize income and value of their stock. All their employees get paid real world $, that is $ from our pockets, nowhere else. They act in a way to maximize income and value.

The fact that their business model calls for no monthly fee means they dont derive income from monthly fees but other sources. And those who have only spent 39.99 from day one and not paid any more money to ANet, Inc. while they appreciate you sticking up for them on these boards, they say GTFO they don't need you taking up server space.

And since there is a business relationship, there needs to be communication between the parties to more effectively serve eachother. QQing, or voicing displeasure is actually good as it hopefully will lead to corrections and more satisfied consumers.(Satisfied Consumers = more money as they tend to spend when happy)

Dusk_

Lion's Arch Merchant

Join Date: Jun 2005

W/

22 Jun 2009 at 00:47 - 166

To everyone asking why these updates aren't properly tested, a full testing-period often takes much, much longer than the actually creation. What takes a week to code could easily take a month to properly review and test. Even after that, the chances that everything works smoothly is slim to none, when you're considering all the variables involved, not to mention when the usage of the update will be thousands of times larger.

I'm certain the Xunlai house updates were tested, but obviously not to the extent that it would be utilized in actual practise (which would be next to impossible).

As for why the fixes and resolutions haven't been done "now", you have several things to consider:

1) They might not know the problem. Yes, amazing as it sounds, finding the problem is not easy. Especially when that problem has nothing to do with coding errors, and everything to do hardware/software interaction.

2) The bug might already be fixed - It just won't appear fixed until next month, when the system is actually used again.

3) For the missing points, there may not be a system in place to retroactively give points to people en masse (or even individually). That means implementing a method from scratch, which certainly isn't a quick fix.

Cacheelma

Desert Nomad

Join Date: Jun 2005

The Ascalon Union

Me/Mo

22 Jun 2009 at 03:41 - 167

Quote:

Originally Posted by Dusk_

To everyone asking why these updates aren't properly tested, a full testing-period often takes much, much longer than the actually creation. What takes a week to code could easily take a month to properly review and test. Even after that, the chances that everything works smoothly is slim to none, when you're considering all the variables involved, not to mention when the usage of the update will be thousands of times larger.

I'm certain the Xunlai house updates were tested, but obviously not to the extent that it would be utilized in actual practise (which would be next to impossible).

As for why the fixes and resolutions haven't been done "now", you have several things to consider:

1) They might not know the problem. Yes, amazing as it sounds, finding the problem is not easy. Especially when that problem has nothing to do with coding errors, and everything to do hardware/software interaction.

2) The bug might already be fixed - It just won't appear fixed until next month, when the system is actually used again.

3) For the missing points, there may not be a system in place to retroactively give points to people en masse (or even individually). That means implementing a method from scratch, which certainly isn't a quick fix.

You make it sound as if the whole XTH system is SO NEW and that problems have arisen only recently.

It's not, and there have been all kind of problems from day one. People don't get the point reward is one of them.

persuadu

Frost Gate Guardian

Join Date: Nov 2007

DTH

R/

22 Jun 2009 at 03:48 - 168

With all this chatter being TLDR, has anyone from Anet said when they will have this fixed?

If the delay is just so they can figure out points distribution, they should just blanket all the people who have not yet got their points with something like 1oo points as good customer service for the delays.

Yang Whirlwind

~ Retired ~

Join Date: Nov 2005

Copenhagen, Denmark (GMT +1)

E/

22 Jun 2009 at 11:19 - 169

Quote:

As you are aware, the distribution of May Xunlai Tournament Points took place on June 18th. Unfortunately, a problem developed during the distribution. Many players received their points, but some players appear to have received the incorrect number of points, and others did not receive any points at all, even though they did make predictions.

The dev team is currently reviewing the situation in order to determine the best means to correct the problem. The team will be need a few days to settle on and implement a resolution. In the meantime, we greatly appreciate your patience as we address the issue.

Regards,
GM Silverhawk
The Guild Wars Support Team

This is the message I got from Support.
My guess would be that it is the message they send to everybody.

I short: be patient!

Snograt

rattus rattus

Join Date: Jan 2006

London, UK GMT??0 ??1hr DST

[GURU]GW [wiki]GW2

R/

22 Jun 2009 at 11:43 - 170

Quote:

Originally Posted by Yang Whirlwind

This is the message I got from Support.
My guess would be that it is the message they send to everybody.

You would be correct - that is the form reply they're sending to everyone.

BrianDj

Academy Page

Join Date: Oct 2006

Netherlands

Unded Mini Kuunavang For [SALE]

Mo/N

22 Jun 2009 at 11:47 - 171

Got the exact same message on my support ticket...
Looks to me like they are having a hard time fixing their problems and in the meantime trying to let us be (even more) patient by giving a standard answer.
If i didn't knew better i would think they created a little program that automatically answers support tickets containing "tournament reward points" with this response and a random GM name in the signature...

Whatever it is, it sure doesn't make their new XTH look good...not only did they got a problem in handing out the reward points, it also affects the next tournament in which we are unable to make predictions due to this problem.

I wonder who was the genius who called the new XTH "improved" in the first place. In my opinion its a major fail.

Sjeng

Desert Nomad

Join Date: Aug 2005

in my GH

Limburgse Jagers [LJ]

W/

22 Jun 2009 at 14:42 - 172

Quote:

Originally Posted by Yang Whirlwind

This is the message I got from Support.
My guess would be that it is the message they send to everybody.

I short: be patient!

Question is: are they fixing it for everyone, or only the ones who took the trouble of sending a ticket?

Spaced Invader

Frost Gate Guardian

Join Date: Jul 2005

22 Jun 2009 at 15:01 - 173

Quote:

Originally Posted by Sjeng

Question is: are they fixing it for everyone, or only the ones who took the trouble of sending a ticket?

From their official statements so far, only for those who have sent a ticket.

esthetic

Wilds Pathfinder

Join Date: Apr 2008

Fantasy Island

[Qtie]

R/Mo

22 Jun 2009 at 16:38 - 174

Really now, does this not need to be resolved in the next day or so or we gonna have problems with the June '09 tourney predictions.

Could use a statement from Regina about now.

Konker2020

Krytan Explorer

Join Date: Jan 2009

Exiled Forcez [Ex]

22 Jun 2009 at 17:09 - 175

So... any update on this issue?

CyberNigma

Jungle Guide

Join Date: Jan 2006

San Antonio, TX

W/R

22 Jun 2009 at 17:11 - 176

I wonder how many people that actually got points (I got my points) will still send an e-mail to support. I further wonder how many of those people will actually get points given to them a second time. I wonder even further how many of those people will rinse and repeat. I hope ANet's prepared to drop the banhammer. For that matter, I think ANet should make an announcement or post somewhere on their site stating what they will do to people caught abusing the system like that. It's better to let them know ahead of time of the consequences so there are no -> well they didn't say you couldn't responses..

Neo Nugget

Site Contributor

Join Date: Jan 2006

R/

22 Jun 2009 at 17:31 - 177

Well what do you know, I got another 55 points on 2 accounts that I forgot to vote on. That makes 3/4 accounts that i got points for. I never get any extra points when Anet messed up, now I'm really wondering what's going on.

Tender Wolf

Banned

Join Date: Jul 2007

All over Tyria, Cantha, & Elona

The Eternal Night Vanguard [TEN]

R/

22 Jun 2009 at 17:41 - 178

Quote:

Originally Posted by CyberNigma

I wonder how many people that actually got points (I got my points) will still send an e-mail to support. I further wonder how many of those people will actually get points given to them a second time. I wonder even further how many of those people will rinse and repeat. I hope ANet's prepared to drop the banhammer. For that matter, I think ANet should make an announcement or post somewhere on their site stating what they will do to people caught abusing the system like that. It's better to let them know ahead of time of the consequences so there are no -> well they didn't say you couldn't responses..

Are you saying people should be banned for having multiple accounts? That's hardly fair, considering 98% of the community has at least two or three accounts. But the majority of people didn't buy accounts just for the XTH. That came later as an added bonus to having multiple accounts. And not all people get the Z keys to sell them, but rather use them for the Zaishen title and hope for something good out of the chest. So banning people for owning multiple accounts hardly seems just.

Quote:

Originally Posted by Neo Nugget

Well what do you know, I got another 55 points on 2 accounts that I forgot to vote on. That makes 3/4 accounts that i got points for. I never get any extra points when Anet messed up, now I'm really wondering what's going on.

Wow...so now people who didn't even vote get points? I still have 4 accounts that haven't received anything and they all voted. WTF ANet...and it's been several days, any updates...would be nice.

Minami

Site Contributor

Join Date: Jul 2008

Dallas, TX. USA

Not in any guild at the moment

N/

22 Jun 2009 at 17:50 - 179

I still don't have any points, nether does my sister, and a RL friend of mine...

Verene

Furnace Stoker

Join Date: Jan 2009

[SOTA]

D/

22 Jun 2009 at 17:53 - 180

Quote:

Originally Posted by Tender Wolf

Are you saying people should be banned for having multiple accounts? That's hardly fair, considering 98% of the community has at least two or three accounts. But the majority of people didn't buy accounts just for the XTH. That came later as an added bonus to having multiple accounts. And not all people get the Z keys to sell them, but rather use them for the Zaishen title and hope for something good out of the chest. So banning people for owning multiple accounts hardly seems just.

I highly, highly doubt more than 10% of the community has multiple accounts.

Also, that's not even close to what he's saying and I have no idea where you came up with that. He's talking about if people did get points yet still sent in false support tickets claiming that they didn't in an attempt to take advantage of the whole mess and get more points.

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

22 Jun 2009 at 18:40 - 181

so where does it say only those that sent in a ticket get points? and when will we get points? i got two emails and both we the standard responds too. >>
i use my keys for my title 35 more points to r5 woot!

Dionysus22851

Pre-Searing Cadet

Join Date: May 2007

22 Jun 2009 at 23:09 - 182

Quote:

Originally Posted by pinguinius

Electric bills are based on consumption, they are not a subscription based service.

GW is neither consumption or subscription based. I think you may have missed the point. My point is shit happens; some people just can't deal with that. Those people have a long hard road ahead of them.

Quote:

Originally Posted by pinguinius

Many people (not myself, but still) purchased additional accounts specifically for this feature which is not working.

Knowing full well that software (any software) can have bugs; who's fault is that? Buying more than one account to take advantage of a certain feature is a risk/reward situation.

I own three accounts. Two of those accounts are used for points and mules. I fully understand the risk of choosing to buy multiple accounts of a piece of not perfect software created by not perfect people. I understand that shit happens, and by purchasing two extra accounts I accepted that risk.

Black Metal

Desert Nomad

Join Date: Jan 2009

N/

22 Jun 2009 at 23:17 - 183

I hate to say this but it's due time for some word about what's going to happen. Not only with the last 2-week delayed points, but going forward what's going to happen. We can't make our June predictions, and the MAT is almost here. This is on the verge of serious unprofessionalism.

Regina Buenaobra

ArenaNet

Join Date: Apr 2008

Me/

23 Jun 2009 at 00:15 - 184

I'm just updating this thread with what current info I have. They're making good headway on tracing the issues. We're expecting to have further information to share with you soon. Thanks so much for your patience during this time. We apologize for the disruption and inconvenience it's causing you.

Zam Fear

Ascalonian Squire

Join Date: Feb 2005

Lancaster County, Pennsylvania, USA

R/Mo

23 Jun 2009 at 01:25 - 185

Quote:

Originally Posted by Regina Buenaobra

I'm just updating this thread with what current info I have. They're making good headway on tracing the issues. We're expecting to have further information to share with you soon. Thanks so much for your patience during this time. We apologize for the disruption and inconvenience it's causing you.

Thanks for the update, Regina. It is much appreciated.

Minami

Site Contributor

Join Date: Jul 2008

Dallas, TX. USA

Not in any guild at the moment

N/

23 Jun 2009 at 01:33 - 186

Thank you Regina ^_^

Tender Wolf

Banned

Join Date: Jul 2007

All over Tyria, Cantha, & Elona

The Eternal Night Vanguard [TEN]

R/

23 Jun 2009 at 01:38 - 187

Update! Not sure what it is, but the XTH guy is telling me to wait about 7 minutes, so let's keep our fingers crossed they got this fixed.

If this isn't the point update, what's the point of an update at all? It's just going to get people's hopes up. And while I appreciate the information, I still see a lack of it. All I hear is we're working on it, we EXPECT to have some information soon, thanks for your patience (though there clearly is none), etc. Oh well, /endrant *keeps fingers crossed*

SUPERMAN`

Academy Page

Join Date: Jun 2009

23 Jun 2009 at 01:39 - 188

Quote:

Originally Posted by Regina Buenaobra

I'm just updating this thread with what current info I have. They're making good headway on tracing the issues. We're expecting to have further information to share with you soon. Thanks so much for your patience during this time. We apologize for the disruption and inconvenience it's causing you.

An update on the site and the status of the next MAT would be also nice.

EDIT:

Quote:

Originally Posted by Tender Wolf

Update! Not sure what it is, but the XTH guy is telling me to wait about 7 minutes, so let's keep our fingers crossed they got this fixed.

If this isn't the point update, what's the point of an update at all? It's just going to get people's hopes up. And while I appreciate the information, I still see a lack of it. All I hear is we're working on it, we EXPECT to have some information soon, thanks for your patience (though there clearly is none), etc. Oh well, /endrant *keeps fingers crossed*

The update is already on wiki.

Minami

Site Contributor

Join Date: Jul 2008

Dallas, TX. USA

Not in any guild at the moment

N/

23 Jun 2009 at 01:47 - 189

As much as I'm not a big fan of the word "soon", it is nice of Regina to drop a line here rather than not say anything.

On that note, I really do hope that the XTH points as well as the locked in May votes will be fixed before the next MAT.

Tender Wolf

Banned

Join Date: Jul 2007

All over Tyria, Cantha, & Elona

The Eternal Night Vanguard [TEN]

R/

23 Jun 2009 at 01:48 - 190

OMFG...like I said, I'd rather not see any updates than an update with the points we've earned. This is damn ridiculous. 4 accounts STILL without points, yet for some reason people are screaming in GTOB yay I got XX points! FFS either give us all points or none at all. This is absolutely nauseating. Makes me want to throw my computer out the window and bang my head against a wall. They obviously have time to make crappy updates but they won't give us our points? So when we see a new build we automatically assume it's our points that are 3 weeks late. GG.../endrant

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

23 Jun 2009 at 02:04 - 191

Quote:

Originally Posted by Tender Wolf

OMFG...like I said, I'd rather not see any updates than an update with the points we've earned. This is damn ridiculous. 4 accounts STILL without points, yet for some reason people are screaming in GTOB yay I got XX points! FFS either give us all points or none at all. This is absolutely nauseating. Makes me want to throw my computer out the window and bang my head against a wall. They obviously have time to make crappy updates but they won't give us our points? So when we see a new build we automatically assume it's our points that are 3 weeks late. GG.../endrant

i agree! i come back from afk see new build and get excited *shakes head* only told to wait 8 minutes. which i do and guess what?! no points!

*sigh* really anet like tender said either give *EVERYONE* their points at once or none at all. its not fair a random person gets points and 20 other people right next to him doesnt.

btw *waves to tender* your vids rock! XD

so does this mean we have to send in another ticket or what?

Gift3d

Forge Runner

Join Date: Feb 2007

Las Vegas

Enraged Whiny Carebears [oR]

W/E

23 Jun 2009 at 02:13 - 192

While i appreciate the fact Regina's making minimal effort to vaguely inform the community that something at all is going on regarding the issue, i feel that after the last 2 incorrect announcements they've kind of lost all their validity and meaning.

I've settled with not recieving XTH points whatsoever this month, i'm just hoping that they are at least fixed for next month, that's all. And that we can make our predictions before they are due. I can see it now.... "Due to our screw ups, nobody was able to make predictions because of the prediction webpage not working. please e-mail your predictions to support." haha.

Tender Wolf

Banned

Join Date: Jul 2007

All over Tyria, Cantha, & Elona

The Eternal Night Vanguard [TEN]

R/

23 Jun 2009 at 03:02 - 193

AngelWJedi: Thanks! I'm glad you like my vids.

And that you agree with me.

Sir Skullcrasher

Furnace Stoker

Join Date: Jun 2005

California

15 over 50 [Rare]

W/Mo

23 Jun 2009 at 03:14 - 194

This might sound a bit lazy on my part. Should I spend 5 minutes of my time to send in support tickets about my 6 accounts not getting zkeys? Or should I wait it out like rest of you?

I tried again.. nothing... not even a message from the agent guy telling me to wait for few minutes!

Cacheelma

Desert Nomad

Join Date: Jun 2005

The Ascalon Union

Me/Mo

23 Jun 2009 at 03:15 - 195

Yeah so you grinded to get lv8. And.... so... what? Where does it say you actually put a lot of afford in any particular month's picks?

Same goes for someone like me who doesn't have your so-called pvp rank. Are you gonna put me down for not putting afford into my picks simply because of that?

Don't take it personal as I'm just talking about the whole thing in general. Bill Gates is rich but it doesn't mean that when he buys a lottery everybody should buy the same number simply because he's rich.

Siadena

Wilds Pathfinder

Join Date: May 2007

Rome

Order Of The Immortal

W/

23 Jun 2009 at 03:17 - 196

Another question - and I'll leave out obvious irritation at not getting any points....

What about next month?

On my xunlai login on GW's site - it just shows my last months predictions as already have been made and doesn't give me an option to predict next months. So are we missing out on last month - and this month too cause the predictions option for our account hasn't been reset??????? I know we only have a few days left to enter predictions - kinda uncool if we dont have the option.....

If so that would be very irritating.....

Sir Skullcrasher

Furnace Stoker

Join Date: Jun 2005

California

15 over 50 [Rare]

W/Mo

23 Jun 2009 at 03:34 - 197

I hope we can get our ranking reset soon. Can't make any predictions lol!

AngelWJedi

Furnace Stoker

Join Date: Sep 2008

orlando,florida

Society of Souls [Argh]

Rt/E

23 Jun 2009 at 04:37 - 198

so do we have to make another ticket? or should we just wait? and what about june's predicitions? how will we do that?

Firebaall

Krytan Explorer

Join Date: Sep 2006

23 Jun 2009 at 04:39 - 199

I'm betting no tickets at all, since it's such a widespread problem. We're all in the "wait n' see" boat.

Divine Ashes

Wilds Pathfinder

Join Date: Aug 2006

Chicago

LFG

R/

23 Jun 2009 at 05:41 - 200

Yeah, I'd say tickets are pretty pointless at this point. You'd just get the same automated messages everyone gets. Just wait until ANET fixes the problems, and, hopefully, things will be fixed in time to make June predictions. There's still a week or so until the next mAT right? All it takes is like 5 minutes to make predictions, so give them time.