Support's view on potentially abusive behaviour

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C
Commander Ryker
Site Contributor
#21
Quote:
Originally Posted by Enon View Post
I can find quite a few sites that don't explicitly refer to harassing as being repeated and persistent. Not sure what to believe or not :-)
Really? Prove it. Here's mine.

Dictionary.com - Link for what I already posted.

PRINCETON UNIVERSITY - S: (n) harassment, molestation (the act of tormenting by continued persistent attacks and criticism)

thefreedictionary.com - ha·rass (h-rs, hrs)
tr.v. ha·rassed, ha·rass·ing, ha·rass·es
1. To irritate or torment persistently.
2. To wear out; exhaust.
3. To impede and exhaust (an enemy) by repeated attacks or raids.
Cluebag
Cluebag
Academy Page
#22
Quote:
Originally Posted by Commander Ryker View Post
No it isn't.

ha⋅rass  [huh-ras, har-uhs]
–verb (used with object)
1. to disturb persistently; torment, as with troubles or cares; bother continually; pester; persecute.
2. to trouble by repeated attacks, incursions, etc., as in war or hostilities; harry; raid.


repeated and persistent = harassment
So by that definition, I'm allowed to come up and grab your ol' lady's tit once and we're all cool. If I do it twice, THEN its harassment...
Rocky Raccoon
Rocky Raccoon
Desert Nomad
#23
I think if we use this definition it would be more accurate.

in⋅sult
1. to treat or speak to insolently or with contemptuous rudeness; affront.
2. to affect as an affront; offend or demean.
3. Archaic. to attack; assault.
upier
upier
Grotto Attendant
#24
Once again:
Quote:
You may not use sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, or racially or ethnically offensive language.

....

The following will result in an account mark (suspension) or an account termination, depending upon the severity of the matter:
* Inappropriate in-game behavior — such as obscene, offensive, or racist talk or behavior, abuse of another player, or harassment.
Would "fag" fall under this category? How about f***er? The n-word?
Evidently, if you say it once in a team/private chat, it doesn't.


Quote:
Originally Posted by Inde View Post
The filter is not used to determine if words are bannable or not, the filter is for those people who choose not to see offensive language and a tool for the player. This would also be why there are various levels of the filter in Guild Wars. From none, normal to maximum. As a player, you can choose what filter level you are comfortable with and play that way.

This is not a case of a player trying to get around the filter, or of someone harassing you. You have the tools at your disposal to handle this situation. That's important. Guild Wars allows you to set that filter to what you want your gameplay experience to be. If you are comfortable with all levels of swearing then you don't have to have that filter at all. That means that while in guild/team/private chat you are okay with all manner of cursing and those you are with are okay with it, then no one is going to be banned. If you want just the most offensive words removed, set it to normal. This means that it will remove words you would probably not normally hear in polite/public conversation. If other words that would not be typically included in a filter are offensive to you then set it to maximum.

As I said, the filter wasn't intended to be a list of words that are bannable offenses. A bit of common sense tells most players that public and extreme cursing is bad and will probably get you banned, but as for other language this is a personal choice and you have the tools to prevent/solve these problems.
As I have said, I don't see the filter playing any kind of a role in this. Otherwise, I can't see why any bans would be handed out due to the use of inappropriate language. If that kind of language gets blocked each time - why does it matter then if one says it once or hundred times. And if a player has the option of blocking someone - that completely prevents all language from that person. No bans would thus be ever needed.
The way I see the filer as a way to prevents distress. But that does not change the fact that an inappropriate action was taken. And the subjects that are designed to deal with this should deal with this.

The problem of course is that evidently, a single remark does not constitute an inappropriate action. And this is what I found interesting, since I never knew that the rules were interpreted this way.
Snograt
Snograt
rattus rattus
#25
Quote:
Originally Posted by Cluebag View Post
So by that definition, I'm allowed to come up and grab your ol' lady's tit once and we're all cool. If I do it twice, THEN its harassment...
That has to be one of the worst analogies I've ever seen.
N
Need More Donuts
Banned
#26
Grow a pair. If you can't handle people insulting you in a game what will you do in the real world?
For now take advantage of the ignore list and chat filters...
Rocky Raccoon
Rocky Raccoon
Desert Nomad
#27
Quote:
Originally Posted by upier View Post
Once again: Would "fag" fall under this category? How about f***er? The n-word? Evidently, if you say it once in a team/private chat, it doesn't.
Perhaps the person in support was a homophobe.
L
Loralai_gw
Pre-Searing Cadet
#28
You expected Anet to ban this person because you took offense to a word. Yes it was an insult, yet it was inappropriate but you can stop that from happening again. Why are you so against taking action yourself? I don't understand the reasoning when you have everything at your disposal to stop the incident from reoccurring. Why do some feel this need to have someone stand over them and hand out punishment? Is it revenge? The need for misplaced justice?

We all ready know that NCSoft is inconsistent with punishment. There's no need to debate that. So I can't figure out why some people feel this overwhelming need to tattle tale and then want the authority figure to pass out punishment for a situation they could very easily have resolved themselves.
zelgadissan
zelgadissan
Forge Runner
#29
Quote:
Originally Posted by upier View Post
Would "fag" fall under this category? How about f***er? The n-word?
Evidently, if you say it once in a team/private chat, it doesn't.
To me this is the crux of the issue. If every offensive word isn't treated the same way (btw I don't think they should be), then I'd love to see a list in increasing severity. Of course, common sense could make one, but let's be honest, a lot of people don't have that

Plus, people anymore are pretty much desperate to find a way to sue people if every single possibility of life isn't written out in text, so something like that is probably in Anet's best interest...
Cluebag
Cluebag
Academy Page
#30
Quote:
Originally Posted by Snograt View Post
That has to be one of the worst analogies I've ever seen.
I gather you've never been to an EEO/Sexual Harassment training course.

All I'm stating is that webster's definition of harassment isn't all inclusive. Other forms of harassment exist, and they don't require repetition to be considered harassment. Thus, relying on merriam-webster's definition to exonerate you from a sexual harassment case (I only grabbed her tit once), well, good luck with that.

Yeah, yeah, this is only a game, blablabla. Just pointing out holes in that case's defense, that's all.
HawkofStorms
HawkofStorms
Hall Hero
#31
And... a civil remedy vs a criminal one.

On topic, A.net doesn't want to punish people for one "slip of the tongue." They want to punish people for repeatedly, violent or offensive behavior that is directed at another. One is acceptable because everybody slips up now and then. The other is not because it boarders on psychotic.
Rocky Raccoon
Rocky Raccoon
Desert Nomad
#32
Quote:
Originally Posted by HawkofStorms View Post
And... a civil remedy vs a criminal one.

On topic, A.net doesn't want to punish people for one "slip of the tongue." They want to punish people for repeatedly, violent or offensive behavior that is directed at another. One is acceptable because everybody slips up now and then. The other is not because it boarders on psychotic.
To punish repeat offenders there must be record on said person to know that they are a repeat offender. Upier was not wrong to report that person even if no action was taken, a record has been established for future reference.
moriz
moriz
??ber t??k-n??sh'??n
#33
i was once stalked by a person, using multiple accounts, and had death threats uttered against me in some rather graphic detail. ncsoft support did nothing. in comparison, your screenshots look kinda tame.

as a general rule of thumb, tech support will gladly turn the blind eye on these kind of things, until someone quite literally get murdered. tech support will always do the least amount of work as possible. there's no changing that.
T
The Air Revenger
Lion's Arch Merchant
#34
lol ncsoft support is terrible. they never do anything unless its REALLY REALLY bad. I love how they said "because it only happened once" to me thats an open invitation for people to go around and just say one bad thing to someone and then be like "ha ha i cant be baned i only said it once" and also i love Cluebag's analogie(even if its not correct its still funny)!
Arkantos
Arkantos
The Greatest
#35
Support handled this perfectly. People don't get banned for calling a single person a single offensive name. He called you a fag. Put him on ignore, problem solved. I really hope you weren't expecting the person to get a 3 day ban over this.

As Need More Donuts said, if you can't take being called a name on an online game, what do you do in the real world? You can't go to the police if someone walks up to you at a mcdonalds and calls you a fag. You can either suck it up and accept the fact that there are people like that, or cry yourself to sleep at night because of it.
T
Teutonic Paladin
Wilds Pathfinder
#36
If this comment made you unhappy, you need thicker skin. It sucks that you were made unhappy, but banning the other player only serves to cause further unhappiness. He shouldn't have insulted you, but is it worth ruining his entire day (or multiple days!) just to get some petty revenge?

Also, anyone seeking to abuse this ruling is going to be in for a rude surprise when someone else handles their ticket and wants to make an example.
-Sonata-
-Sonata-
Lion's Arch Merchant
#37
Flip the coin; If Support began banning for a single offensive word infraction they would be accused of weilding the ban hammer without consideration of circumstance.

I actually take both sides of this situation. "Fag" was used as hate speech in this case and I dispise the use of that word, or other words in the same manner, whether it's once, or one hundred times. It shows lack of maturity, lack of knowledge, and lack of discipline.

With that said though, I also support, Support. While the use of the word was wrong, they didn't weild the ban hammer like a dictator.

There was nothing wrong with sending a screenshot and reporting it. That's fine and within your right. However, given the circumstance (and I'm NOT excusing the word that person said), the situation was handled in the best manner possible.

If that person continues to behave in the manner in which they did towards you, that person will eventually get their well deserved punishment.
Gift3d
Gift3d
Forge Runner
#38
It's all natural selection. Quit acting like a carebear, nobody likes them and it's more embarrassing for you than you know.

E-socialism here, nahm say'n.
Braxton619
Braxton619
Desert Nomad
#39
Very surprising, there was this one dude that cussed me out in private chat, I took a screen shot, and sent it to ArenaNet. 2 hours later, they replied they suspended his account for inappropriate language.

I send any screen shots to ANET I think should be handled(cussing, illegal stuff), and they always suspend the person.
Shadowhaze
Shadowhaze
Nothing, tra la la?
#40
Quote:
Originally Posted by Enon View Post
Filtered or not - the guy still called Upier a fag, which is wrong. Plus, a single word can be just as offensive, if not more, as a whole sentence, depending on the player's background.

Inde - He indeed wasn't harassing him by repeatedly typing it. Instead, he just typed it once with the obvious intention to 'upset' Upier, thus it is still considered to be harassing.

Upier would've never seen the word if he had the chat filter on, yes.
Upier could've put him on his ignore list to avoid further confrontation (which didn't happen anyway), yes.
But this does NOT change the fact that he was called a fag.

It's one of the most disapproval words regarding sexuality and should be avoided at all costs. You seriously have no idea how much this word can upset a person.
I would tend to agree more with this side.

I kind of find the support response rather odd. So I'm able to say anything I want as long as I only say it once and nothing will happen to me? O.o

If a word is offensive, it's offensive.

But I probably wouldn't have reported them unless they kept bugging me. Ignore is a decent feature.

And I also agree with -Sonata-.