Are we even going to get an update ANet?

@op: why worry about it, even if Anet has an update it'll probably be all wrong so be happy with the way things are now before they get worse. And the only reason XHT is gone is because people were complaining about it.

If you complain to about something, like XHT or a lack of skill updates they remove it.

I think people are missing my point completely.
This is NOT about whether or not I get my stupid keys (whopdedo I get 1!)
This IS about how a company reacts to a service that they have offered no longer working as expected etc. This is about how a company deals with the customers it offered said service to and how they treat those customers. This is about how the customers feel about that treatment.

Let me give you a not so good example (but one nontheless):
you get into a car accident and your car is out of action....your insurance company says you must deal with 'xyz fitit' auto repair. ok your car gets there, but the mechanics refuse (for whatever reasons) to tell you anything for a very long time...only 'we are working on it'. how would you feel (and yes its a real example--my car got totalled back in college took the dumb repair people almost 2 months to fix it and then I also got charged for parts my car never had in the first place!!-eg no fog lights to repair)....would you EVER use that company again? Would you tell everyone you know about how horrible your were treated by that company? (uhm...never agian and the auto repair that did my car is no longer in business!)

We just ask that we be treated as paying customers for a service that we were offered. (and yes as part of buying the game this was a new service that was offered). We wish to be treated with respect, given updates--even if there is nothing to update other than we dont have any idea.

In the coming months people may look back on this issue and see how well it was handled, was it handled quickly? were the customers informed of when (if) a fix was happening? Were any alternatives offered for said service? People will then get an idea of said company---ah they werent too quick to fix that issue, maybe this is how they do business, should I take mine elsewhere? If they are unable to fix this will they be able to fix other issues that may arise in the future? Was I happy with how the company made me feel as one of their customers?

Its a business and we are its customers, I dont get my rats behind about the zkeys, I care about how they are handling the situation....

^That was well written Cosyfiep. That's exactly how I'm feeling about Anet right now. I could care less about some stupid tournament house, but what I do care about is how they go about handling these problems/issues; whether they were done in a well organized, professional manner. And clearly, as we have seen all too often lately, the way they handle things are anything but professional.

pretty much the point i was making cosy and martins generic answer was ordinary to the extreme. An update as simple as "we have found the coding issues and the people in the coding department are well into fixing this situation" is the kind of response we are looking for because the ones we are getting fed at the moment may as well say " we dont give a damn about any of you we havnt even opened the XTH file since it happened, and were secretly hoping you would all forget about it". Because thats the way we are being treated whether you agree with the XTH it "was" in the game, it isnt now. Whether you dont like the fact some people got lots of accounts and were using them to gain passive money is irrelevant ( I guarantee you anet wont refund the extra money they raised from the extra accounts) . If you didnt buy any extra copies thats your choice but dont criticise anyone else that bought them in good faith for doing so. If you play the game to farm UW enjoy it but dont criticise others that like to have the luxuries without the grind thats they're choice (its better than buying gold from gold farmers who actually ruined the economy in the first place). how you play the game isnt the issue.

How would the community respond if uw and fow bugged out and they removed it? the response would be omg!! when will it be fixed? There would be uproar. "I farm uw to get my income" (yes i can get it elsewhere with more gind but I dont want to) there is absolutely no difference. Like the XTH or not it was part of the game and people just want answers that something is being done "we are working on it " simply isnt good enough.

all you UWSC people ask yourself how long would you hang around in gws if after a month and a 1/2 you were getting the response "we are working on it" which is the same response you received when it was removed. You cant play the game how you want to so as i said dont criticise those that have had they're gaming experience altered and they "dont like it"

And telling people who are annoyed about it to "stop QQ'ing" and to "quit gws" and "I hope it never comes back" is simply trolling or being inconsiderate. just take a step back for a minute and think of what you enjoy about gws and imagine they removed it. And when you ask for anwers every troller on the net spamms "stop QQing" think how constructive those comments would be for your plight before you right another generic "uninstall" post.

this is about answers to a question not a debate as to whether it should be re-instated . Of course it should be it "was" here and we just want to know when it will be returned.

I hope you are right. XTH is basically RMT with the only difference being that anet is the seller. As much as people who consistently use XTH love the free gold, you would have to be retarded if you honestly believe that it isn't bad for the GW economy.

Ever heard of the RAW program Bibble? They promised version 5 in December of 2008... didn't make it at all. It's still in Beta as we speak, and was supposed to be released 2 YEARS AGO come to find out. Current version is botched and doesn't' support new cameras either.

I just want XTH so I can get PvP weapons/armor.

I'd rather they just removed it and nerfed Broken Form.

As was said earlier, GW is finished, no point in doing anything more.

you can perma any dervish form with Eternal aura, and I dont see any over powered dervish build

I would like to kept up to date on the progress.

The Public Relations response isn't on par with what I've come to expect from Anet. The PR here used to be very good, but now it's comparable to just about any other developer I could name.

With XTH down, I'm missing a part of the game I really enjoyed. As a dedicated PvE player, I had no idea what was happening on the PvP side of things. When the XTH came along, it provided a vehicle to other aspects of the game I wouldn't have gotten involved with otherwise.

Sure, it took a carrot (TRPs) but it did get my attention. Without it working, I just don't have the motivation to pay attention to what's happening on the other side of the game anymore.

With the vast majority of Guild War's customers not interested in PvP, the XTH brought us in. I still don't PvP, but when the XTH was up I kept up with the scene. I made myself aware of what was happening in that obscure (for me) part of the game. Sure, this was motivated by increasing my performance in the XTH....but there's nothing wrong with that.

This should be a priority. If it's beyond the capibilities of Anet to fix in a timely fashion (due to resources or difficulty in implementation), rollback the old system. Sure, it had it's issues, but not nearly the failure rate of the XTH 2.0.

I'm taking a break from the game until next update.
I hope they change Shadow Form's functionality to stop sucking when you can't maintain it all the time and stop being ridiculously excessive when you maintain it all the time.

A new area (whatever it is, even if it is just a new PvP map or a copy of an already existing map like dungeons) and some changes in PvP would be nice too.

hopefully we can get some decent news this week or at least something a little more informative!!

I bet the Devs are regretting ever having once a month skill balances. That's the trouble with planning things... when they don't happen, people go crazy.

You guys should really stick to "Whenever it happens" in the future :P

My thoughts exactly.

They already are never-ending.


This reeks of irony.

I think it's perfectly acceptable for people who actually work for their gold, even if it is through something like the UWSC, to criticize people who got super rich because they paid $100 to buy multiple accounts so they could get 1000K from selling their unearned zkeys.

Is it that different from buying gold from a gold farmer? I don't think so.

Just my 0.02.

I'm just wondering, if XTH isn't high on the priority list for GW1, what IS high on the priority list? Does anyone actually know what is being worked on for GW1?

I'm sure Anet will redeem themselves somehow with something unexpected, but I can't imagine what it could be from looking at the current player issues.

I call bullshit right here.

You pay for the game but pay absolutely nothing for any of the updates you recieve. You don't pay for a subscription and anything else that's added to this game after your intitial purchase is done clearly off Anets own back. Therefore you don't really have any right to claim "well I paid for this service" because you are not paying for any service. XTH is not a service, and shouldn't even be considered as such (and if you really want to consider it as one it's most definitely a "free" service). When you start paying to use it then maybe you have grounds to complain.

Some of you people should be thankful they even add anything because they are most certainly not obliged to. I'm assuming you understood this when you first installed the game.

Oh and lastly a developer posted in this thread about it, go figure.

Crying about it isn't going to fix the problem any quicker.

I see so many of these posts in every post about the issue. Lets destroy your arguement and every other one of the hundreds that get posted here. These games that were supposedly purchased after the XTH was introduced actually had the XTH as "part" of the game that was purchased. And now it is gone, So yes technically it was "part" of the game and not an update yes it was an update of the original game that was purchased but in new games its called "content". But again that is not the issue raised here its about lack of communication. People without multiple accounts dont argue and dont care if its reintroduced because they dont want people having an advantage of getting more in game money from making a purchase. Unfortunately for you all anet "does" want those people making those purchases because it keeps the money rolling in which pays the devs wages and therefore the "updates" people so desperately crave. People with multiple accounts who have contributed to the anet dev "pot" are very much annoyed it has disapeared and have had no news as to what has even happened (apart of course for "we're working on it" ). There was no agreement made by either party that the XTH would stay in the game It was "part" of the game and therefore people "assumed" in good faith it would remain a part of the game. There hasnt been any feature of the game removed since i started playing. Changed yes never removed until now. So anet has got they're benefit (extra money from account sales) from theyre part of the deal yet the people that purchased the extra accounts now feel cheated and rightly so. but that arguement has been done to death. This post is about communication everyone has theyre own perspective on the XTH end of the day it was here,should be here and isnt! People just want answers.

The more time Anet spend answering the obvious the less time they are spending fixing the issue.

Just because it is down and being fixed does not mean it is gone forever. That's just a load of rubbish that's nothing more than Chinese whispers.

I mean didn't a developer already post here telling you they are still fixing the issue? That debunks the whole lack of communication argument right there.

Shame really that threads like this show only one thing. People care more about free Z-Keys than playing the game.

ANet should just keep breaking and fixing their own stuff over and over so that they have a safe excuse for not doing anything new.

A fix ETA would be nice. But unfortunately, ANet doesn't usually give out these kinds of information, so it is frustrating.

The universal rules to happiness:

1. Something to do - thanks for the zquests, titles, HoM, etc.
2. Someone to love - I guess we all work on this ourselves
3. Something to hope for? FAIL! When is GW2 coming out? Don't know. When would XTH be fixed? Don't know. When would we have a content update in GW1? Don't know.

So dont blame us for bitching about it.

Imagine the QQ if they went over the ETA. You can hardly blame them for not giving one.

You think just because they dont give out an ETA and simply hide their heads in the ground, people would not QQ over it? Just take a look at this thread.

If they dont give us news about GW2 updates, they can at least give us news about GW1 updates. No wonder people complain about their CR. For me, it is not the lack of communication, but rather the lack of any REAL communication from them on either GW2 or the XTH.

I disagree, to a point. If A-Net were to come out and say "We hope to have the XTH up and running by the August monthly update." All of the entitlementally challenged out there would set their reading comprehension skills to "FAIL" and interpret it as "We promise to have the XTH up and running on August 1st." And when/if it doesn't happen, there will be a flood of QQ here, in-game, and on other fan sites because "A-Net broke their promise again!"

It's kinda like the person who wrote in the guildwiki page about the monthly maintenace update. There, it says there will be a skills update every month, but the very source they cite on that page says that there may be a skills update included. Big difference!

I disagree. The lack of an ETA is what caused people to bitch out XTH over and over. If there is an ETA, people would say, "Yes, ANet claims it will be fixed in August so wait for it".

If there is no ETA, I guess the fix would be 2 years from now, then they are just ignoring their GW1 customer base! I doubt they would fix this anytime soon. They can't be bothered with GW1 anymore.

They can't win either way, it doesn't matter.

Better to not build up false hopes though.

Some real GW addicts posting here... very funny.

The update will be out during the second half of 2009... that's the ETA.

What we have now is NO HOPE! How is that a better situation? They gave us NO HOPE of it getting fixed anytime soon. So why should they be surprised that people are bitching about it over and over?

It is perfectly normal when you dont give out an ETA.

Stop posting false information unless you have a real link to back you up.

I know you are against fixing the XTH because you have personal economic benefits to reap from the XTH being broken.

They promised PvP-love for the update that takes place during the second half of 2009. As a PvP player that's more than I could ever wish for when I compare that news to the past year. That's some srs hope. PvE scrubs should go play WoW.

But you're posting false information saying there's no hope at all of getting the XTH fixed. Thats just a stupid assumption that Anet don't care about fixing the problem (which they have already said they are doing in this very thread).

Contradictory much?

Sorry I don't like WoW, it's awful.

Also just because Anet intend to do a more PvP based update that doesn't necessarily mean it has anything to do with XTH.

I can only hope so, XTH should be closed permanently.

I don't care either way. It's not like anyone's life depends on it or that Guild Wars has become unplayable because of it.

Makes for great forum drama though.

Source for that?

Linsey didn't promise PvP-love, she just said it was on a big note on her desk, or something like that. IOW, it was a top priority, but not in any definite sense that Xanthe describes.

Hmmm, so we are basically back to not knowing what the next update is about, and not even knowing about what time-frame we are talking...

Or is there some place where Anet is enforcing the 'we want the playerbase to feel connected to our update process' that I'm missing?

Some people sure make XTH sound as if it featured the best gameplay in the history of PC entertainment.

There was an old interesting thread entitled "Some info on Community Relations" that was around about 2 years ago that had a huge amount of useful information in it.

Here is my exact post in that thread that summed up this entire argument:

http://www.guildwarsguru.com/forum/s...4&postcount=24

then my response to Gaile Gray when she addressed the issue later in the thread:

http://www.guildwarsguru.com/forum/s...&postcount=138

Others such as Ensign, Blame the Monks, and JR made much more detailed and alid points than I even did in that thread, but sadly some/most of it was removed per Dev Request.

I honestly hope that someone from ArenaNet actually reads this thread and will care to dig up the old thread, because a lot of the complaints in that thread, which is 2 years old, are still relevant...

The fact that there is no ETA demonstrates the lack of business processes, customer prioritisation and customer relations ANET has, ummm none......

The last several months have shown this and it becomes increasingly difficult to keep players interested or to even care about this game anymore. Sadly this just reinforces that things are going to be like this when GW2 does come out and to be honest most people are fed up of being treated in this way.

Martin does come here to say 'we have no update/info', folks are not asking for that, they are asking for an ETA so that people can calm guild members and idiots in GoTB, but it 'really' does give the impresssion that ANET do not care.

ANET, your not winning your customers over, your not going to convince them that in this way they should come to GW2 when it does come out due to lack of 'reasonable' community information. Telling folks that we are short of resources and will have to find someone to work on it does not inspire confidence when this has been an issue for several weeks now. It is your game and you have decided that this is the way to deal with issues and community manangement, just dont expect everyone to be there at the end wherever that might take you.

Silver

This was written by Regina today regarding content updates.

How hard is it for people to understand that they will give you details about updates, fixes, when they have solid details, not half arsed estimates, to give you?

Without us PvE "scrubs," you PvP pre-madonnas on your high-horse have no game to play.

I don't want solid details, I'd like to be included into the process of creating the new update, as I was expecting would happen after the "We want players to feel connected to what we are developing even though it may be months away from release, so during development we will be more open about our process and what we are working on."

Also, Regina posted this in response to a player asking her about this, not because Anet decide to ''Hey, let's keep our playerbase informed by handing out some information every now and then". Small detail, but it emphasizes the nature of communication.

But maybe I'm expecting too much from Anet at the moment.