Players who got banned get their new accounts banned too.

cormac ap dunn

cormac ap dunn

Krytan Explorer

Join Date: Jul 2007

Mystic Empires III [xMEx]

Me/

Quote:
Originally Posted by Simath View Post
What a cunning way to make a buck.
And why shouldn't they, these people wanted to cheat, they got banned, why shouldn't they pay? If they want to play, heres the chance they were looking for. If they go cheating again, guess they get banned again, and I would bet some do, at which point we can LOL all over again

-Vodka-

-Vodka-

Frost Gate Guardian

Join Date: Sep 2009

UK

Mo/

Aye, they will be able to get a new GW2 account, but won't have any of their "achievements" from GW1..Is botting really worth it tbh?

Anyway, thanks for clearing this up, it's good to know.

Trub

Trub

Jungle Guide

Join Date: Mar 2006

Sitting in the guildhall, watching the wallows frolic.

Trinity of the ascended [SMS]+[Koss]+[TAM]=[ToA]

Quote:
What a cunning way to make a buck.
LAWL..yes, it is.
But anyone dumb enough to actually go out and attempt to get another account after a PERMABAN on their IP/credit card/ect....hahahaha!
Tells me they REALLY didn't read the EULA to begin with!
*sigh* A fool and his money are soon parted.

Shitters and their QQ make baby seals cry.

Move Down

Ascalonian Squire

Join Date: Jul 2005

W/Mo

I never botted and still got banned for me ncsoft are the thieves.
Clearly they wont admit they banned some innocent people on the way too

dusanyu

Lion's Arch Merchant

Join Date: Nov 2007

Illusion of skillz [Iz]

W/E

the policy is there in black and white and easily access if if they are getting there new accounts banned as soon as they buy them it proves the saying "A fool and his money are soon parted"

Caveat emptor

Amy Awien

Amy Awien

Forge Runner

Join Date: Jul 2006

R/

Quote:
Originally Posted by Regina Buenaobra View Post
If you purchase a brand new account, our Support Team will not take action on your account (i.e. ban it) so long as this new account remains free of any incidents requiring action from the Support Team. If you engage in activity that goes against the User Agreement and you are reported for it, this will attract the attention of the Support Team, at which point, they will take action if your account is found to have broken the User Agreement.
Thanks for responding and confirming Support will follow a reasonable cause of action.

Perhaps the unfortunate players in the OP forgot to uninstall and reinstall without the botting software, which could lead to swift action from Support and termination of the new account.

Bonehead

Bonehead

Ascalonian Squire

Join Date: Jun 2008

R/

Quote:
Originally Posted by Regina Buenaobra View Post
If you purchase a brand new account, our Support Team will not take action on your account (i.e. ban it) so long as this new account remains free of any incidents requiring action from the Support Team. If you engage in activity that goes against the User Agreement and you are reported for it, this will attract the attention of the Support Team, at which point, they will take action if your account is found to have broken the User Agreement.
Quote:
Originally Posted by Gaile on the wiki
I can tell you what our policy is and I can tell you that we don't summarily block new accounts, and I know this to be true. Now, let's be clear: I'm taking about a brand new account, not a second-hand or a passed-along or a used-to-be-played-by-my-cousin account, nor one that was purchased through a reseller.
Will you be addressing the contradiction to the EULA? How it's stated now, any account accessed by a banned player is subject to termination.

Iuris

Iuris

Forge Runner

Join Date: Nov 2006

Crazy ducks from the Forest

W/

Quote:
Originally Posted by Regina Buenaobra View Post
If you purchase a brand new account, our Support Team will not take action on your account (i.e. ban it) so long as this new account remains free of any incidents requiring action from the Support Team. If you engage in activity that goes against the User Agreement and you are reported for it, this will attract the attention of the Support Team, at which point, they will take action if your account is found to have broken the User Agreement.
I sure hope it is so indeed.

Banning bot etc. is fully correct (and I'm behind it 100%, I might only argue for a warning shot sentencing policy rather than zero tolerance policy). However, consciously accepting money for a service that will be denied would be acting in bad faith. If Regina says this doesn't happen, I trust she wouldn't lie.

Maybe, just as a precaution, some coordination checks might be in order though. Just a short meeting between Support and Billing on the topic, I know how hard it is to coordinate things like these between departments of a large company.

shoyon456

shoyon456

Desert Nomad

Join Date: Jul 2006

D/

Quote:
Originally Posted by Bonehead View Post
Will you be addressing the contradiction to the EULA? How it's stated now, any account accessed by a banned player is subject to termination.
All it means is they reserve the right to, it doesn't necessarily mean they will. They just put that in the EULA to probably give them a large amount of discretion.

As far as not blocking new accounts, bummer. I wanted more blood/to see Dhuum taking them.

Bonehead

Bonehead

Ascalonian Squire

Join Date: Jun 2008

R/

Quote:
Originally Posted by shoyon456 View Post
All it means is they reserve the right to, it doesn't necessarily mean they will. They just put that in the EULA to probably give them a large amount of discretion.

As far as not blocking new accounts, bummer. I wanted more blood/to see Dhuum taking them.
But the implication is that they will ban you just because you were previously banned.

While this is useful for RMTs, it's a scary prospect for those accepting the botting punishment, but still wanting to play.

Gabriel of Ravn

Gabriel of Ravn

Desert Nomad

Join Date: Mar 2010

Virginia

None, retired to GW2.

W/A

Quote:
Originally Posted by Amy Awien View Post
Thanks for responding and confirming Support will follow a reasonable cause of action.

Perhaps the unfortunate players in the OP forgot to uninstall and reinstall without the botting software, which could lead to swift action from Support and termination of the new account.
I believe this is what most are probably doing and yeah they should uninstall and reinstall but as a lesson they should realize how quick those programs are getting picked up and they shouldn't attempt it again unless risk losing another account.

Femmefatal

Academy Page

Join Date: May 2010

@Regina

How can this be so:
Quote:
If you purchase a brand new account, our Support Team will not take action on your account (i.e. ban it) so long as this new account remains free of any incidents requiring action from the Support Team. If you engage in activity that goes against the User Agreement and you are reported for it, this will attract the attention of the Support Team, at which point, they will take action if your account is found to have broken the User Agreement.
If this is so:
Quote:
(h) Former Members.
Members whose Accounts have been terminated by NC Interactive may not access the Service in any manner or for any reason, including through any other Account, without the express written permission of NC Interactive. Accounts accessed by Former Members are subject to immediate termination. NC Interactive reserves the right to use any means necessary, including those in section 4(i) to identify and remove Former Members.
That doesn't make any sense at all since they contradict one another. They are former members and if/when they buy a new account unless they got "express written permission" to do so.

aspi

aspi

Desert Nomad

Join Date: Jan 2010

eeew

N/Rt

Quote:
Originally Posted by Move Down View Post
I never botted and still got banned for me ncsoft are the thieves.
Clearly they wont admit they banned some innocent people on the way too
If you are innocent like you claim there should be no problem getting your account back. Btw they didn't just ban botter also people manipulating matches. Not saying you did those but could be you just are a victem of manipulated matches.

Gill Halendt

Gill Halendt

Desert Nomad

Join Date: Mar 2008

Quote:
Originally Posted by Femmefatal View Post
That doesn't make any sense at all since they contradict one another.
Only if you can't read properly.

They simply reserve the right to ban you again. That doens't mean you're automatically headshot as soon as you login.

Actions taken likely depend on the gravity of the issue that brought the first ban: severe breaches are punished with a ban of the Member, not just the Account, and if they want it to be so they need to ban your newly acquired account as soon as they realize you're back.

That's what the EULA says. We don't know how serious they take the suspension for usage of 3rd Party Programs, so we don't know for sure if people are being banned again because of the Former Members Policies, or because they're breaking the rules again, maybe unwillingly.

Femmefatal

Academy Page

Join Date: May 2010

And how many of them do you think got "Express written permission" before purchasing a new account? I would wager Zero! So I read it properly alright you didn't.

Gill Halendt

Gill Halendt

Desert Nomad

Join Date: Mar 2008

Quote:
Originally Posted by Femmefatal View Post
And how many of them do you think got "Express written permission" before purchasing a new account? I would wager Zero! So I read it properly alright you didn't.
Sure. And they reserve the right to ban their account again if they feel they should not be allowed to come back, as with the EULA. Simple as that.

I don't read anywhere in the EULA "We'll ban you, your mother, your sister and your dog for sure, regardless". Regina is just saying that even though they reserve the right to do it, they're not as evil as thir thread is trying to depict them. They'll still investigate any eventual issue, the EULA basically allowing them to suspend newly-created accounts for former breaches by the same user. They're ALLOWED, but won't simply come and do it for no reason. It's not as simple as it looks, like you log in and boom! you're banned again.

How's that in contraddiction?

GoF

Academy Page

Join Date: Jun 2009

Mo/

Stop quoting parts of the EULA. This is all you need to know:
Quote:
We reserve the right to terminate your account for any reason we can think of.

ashes

Desert Nomad

Join Date: Oct 2007

Beertown ;P

RoP

E/Mo

1: Create a new e-mail adress
2: Buy the game in ur local store
3: Do not link it to PlayNC
4: Do not buy anything from the ingame store

Dzjudz

Dzjudz

Furnace Stoker

Join Date: Jun 2005

gwpvx.com/user:dzjudz

Quote:
Originally Posted by ashes View Post
1: Create a new e-mail adress
2: Buy the game in ur local store
3: Do not link it to PlayNC
4: Do not buy anything from the ingame store
What about IP address though .

khios

Academy Page

Join Date: Dec 2009

So to make things clear once and for all

Got banned cause of a custom injector for KsMod on the first account
Used the same on the second one, still got the account!

Both running 24/7 with KsMod and Texmod dual injection with the same IP adress (fixed IP) and linked to the same NCSoft account! See the problem??

ashes

Desert Nomad

Join Date: Oct 2007

Beertown ;P

RoP

E/Mo

IP shouldnt be a problem, as most who got banned, didnt get all their accs banned - only those who were involved in botting / storing botted goods

Shadowspawn X

Shadowspawn X

Jungle Guide

Join Date: Jun 2005

Fellowship of Champions

R/E

Quote:
Originally Posted by niek2004 View Post
Hi,

Some players who got banned for botting decided to buy new accounts trough the NCSoft online store.

The players who used the same credit card or paypall they used to buy their old, banned, accounts with got banned straight after they paid.

Is this even legal, buying a product only to have it terminated an hour later?
I'm just going to try to make one point that all these stupid copycat threads are missing. Anet doesn't want these people in the game period. Botters are crying "well I cheated on my third account why is my main account banned?"
The answer is simple you cheat and you are not wanted in this game anymore, go away and stay away.

lithiumfish

Ascalonian Squire

Join Date: Mar 2008

Rt/

welcome to anet, this banning spree wasnt because they 'care about the game', it was for profit; think about it, they ban 3700 accounts (yeah i dont know how many players that was), but lots of people who got banned will be buying new accounts (and apparently even those are getting banned) resulting in more profit for anet. think about it, thats why they waited until so many people were botting before they banned everyone, if they just started banning people a few months a go then it would have surely raised awareness stopping people botting, but no, instead they wait until it gets out of hand and terminate everyone, making them more money. they dont care about this dead game, they just want to make as much money from it as possible even if they means screwing people over. same with this costume stuff; instead of balancing the game lets spend our time making something that people will pay for!!

Gill Halendt

Gill Halendt

Desert Nomad

Join Date: Mar 2008

Quote:
Originally Posted by lithiumfish View Post
instead of balancing the game lets spend our time making something that people will pay for!!
Yup, the game would suck big time if 3D artists were to do balance updates.

jbysmith

Ascalonian Squire

Join Date: Jun 2008

Quote:
Originally Posted by lithiumfish View Post
welcome to anet, this banning spree wasnt because they 'care about the game', it was for profit; think about it, they ban 3700 accounts (yeah i dont know how many players that was), but lots of people who got banned will be buying new accounts (and apparently even those are getting banned) resulting in more profit for anet.
Read page one, it's in black and white in the EULA. They don't have a problem with the account; they have a problem with the cheater paying for it, and don't want them back. You want to see an "account rollover profit machine", look at Blizzard. Personally, I'm pretty happy with ANet for doing this, but then again, I've gotten where I am in the game without having to cheat.

Quote:
Originally Posted by lithiumfish View Post
they dont care about this dead game, they just want to make as much money from it as possible even if they means screwing people over. same with this costume stuff; instead of balancing the game lets spend our time making something that people will pay for!!
[sarcasm]Yes, God forbid they try and make a few bucks on the side for totally non-essential in-store items for the game that they charge zero dollars per month to play. Because, you know, the servers, their Internet backbone, the staff, etc etc.. that's all free for them right?[/sarcasm]

Femmefatal

Academy Page

Join Date: May 2010

Quote:
Originally Posted by ashes View Post
IP shouldnt be a problem, as most who got banned, didnt get all their accs banned - only those who were involved in botting / storing botted goods
you got some documents to back that up buddy or are you just throwing undocumented statistics out your azz? If you read what this thread topic is about you'd know that some are getting banned trying to get all new accounts. There's another thread about some getting there main accounts banned. Of course as always forumites like you start throwing around false statistics that cause my bro got this then most are getting this or not getting this. Bring proof and links when you start throwing around assumptions or that's all they will remain is assumptions.

Gill Halendt

Gill Halendt

Desert Nomad

Join Date: Mar 2008

Quote:
Originally Posted by Femmefatal View Post
you got some documents to back that up buddy or are you just throwing undocumented statistics out your azz? If you read what this thread topic is about you'd know that some are getting banned trying to get all new accounts. There's another thread about some getting there main accounts banned. Of course as always forumites like you start throwing around false statistics that cause my bro got this then most are getting this or not getting this. Bring proof and links when you start throwing around assumptions or that's all they will remain is assumptions.
Assumptions just like yours. You're basically ASSUMING that Anet dishes out suspensions for no reasons and bans accounts out of spite.

As far as we know, OP is just reporting about some unknown players telling him that they got banned again, assuming they were banned because of some fabled automatic detection system recognizing them.

Then again, the devs themselves claim they have been INVESTIGATING cases for MONTHS. So if people got more than one account banned it is because they somehow compromised every account of theirs, be it through trading with tainted secondary accounts or being responsible for other bannable offenses.

This is no statistics, it's mere fact. It's Anet's stance on this.

Dervish Kid

Dervish Kid

Krytan Explorer

Join Date: Aug 2007

Florida

D/

Quote:
Originally Posted by sixdartbart View Post
Quote:
(h) Former Members. Members whose Accounts have been terminated by NC Interactive may not access the Service in any manner or for any reason, including through any other Account, without the express written permission of NC Interactive. Accounts accessed by Former Members are subject to immediate termination.

NC Interactive reserves the right to use any means necessary, including those in section 4(i) to identify and remove Former Members.

(i) Related Accounts. If NC Interactive terminates an Account, NC Interactive may terminate any other Accounts that share the same member name, phone number, email address, postal address, Internet Protocol address, or credit card number with the terminated Account.
lmfao.. owned. READ THE EULA before playing. It's there for a reason.

Hephaestus Ram

Lion's Arch Merchant

Join Date: Jun 2005

None

W/E

You're acting like Anet's the bad guy here, I disagee. These people are costing Anet a lot of money.

Anet has to either hire or take people they pay to do other work off that work to track down all
these people. Assuming you pay ... what? $30 for the game. If they have to pay one employee on hour
to track down a cheating customer, they've already lost money on that account.

Having run a small business, I know how much it costs to hire people in the good old U.S. Their
salery is only a part of what it costs to keep them on the payroll. There are taxes, SSI, insurance,
unemployment,traing costs... it goes on and on.

Anet now has to pay someone to monitor new accounts to catch these people sneaking back it, costing
them money again. I agree with what Anet's doing. Since these guys are the ones forcing this expense
on Anet, they should be the ones that pay for it.

Fluffy Kittens

Guest

Join Date: Dec 2009

dynamic IP = win... they can't track your new acc and they can't ban you abusers again (sadly). But why don't you just quit the game whats the point of playing again on account which got nothing? You want to abuse more or what?

t00115577

t00115577

Wilds Pathfinder

Join Date: Sep 2007

Mo/

LOL this is so awsoume, nice one anet Although now im tempted to actually READ the EULA to see what else I have agreed to without realising ^^

I can only assume that most of these botters had one 'clean' account where they stored all their botted ectos and gold, but at least these bans are a step in the right direction. (Or at least they did if they arent retarded.)

amaretto creme

amaretto creme

Ascalonian Squire

Join Date: Oct 2008

PA

Drunken Devil Dawgs [USMC]

E/

Quote:
Originally Posted by t00115577 View Post
LOL this is so awsoume, nice one anet Although now im tempted to actually READ the EULA to see what else I have agreed to without realising ^^

I can only assume that most of these botters had one 'clean' account where they stored all their botted ectos and gold, but at least these bans are a step in the right direction. (Or at least they did if they arent retarded.)
Nah, I know a few people who's main accounts got banned as well, and they didn't bot on them for the reason of losing it. I don't know if it was IP they tracked or if it was how much an account traded with another (which makes me wonder why peoples mule accounts didn't get banned but their main/botting ones did?). I DO know a few people that were banned cause someone else in their family used a bot, but maybe it's because they used the same computer and the traces of the bot are still present when the account signs in. -shrug- I'm not sure. If that's so, though, I don't know why some people I know have been banned for botting on one account but not another that they use regularly. It's very confusing. Lol

Femmefatal

Academy Page

Join Date: May 2010

Quote:
Originally Posted by Rezz Anna Nicole View Post
dynamic IP = win... they can't track your new acc and they can't ban you abusers again (sadly). But why don't you just quit the game whats the point of playing again on account which got nothing? You want to abuse more or what?
Wrong even with a dynamic IP there is a way to ban your service through your ISP. They can file a complaint against you through your ISP service with "any" of your dynamic IP numbers and then your ISP will threaten you with a disconnect if you do not cease and desist.

Then there are other means because you have to give identification when you register. Anything that matches in that registration back to your IP or even ISP can be used to suspend your account as well.

Your name on your credit cards, your personal address, your telephone number all can be matched up to those banned accounts. Sure you can use a different credit card number but that name is going to be the same and also the address associated with that credit card is going to be the same. Good thing you can't use P.O. boxes when getting credit cards.

I doubt also children have easy access to their parents credit cards or even the information used to register the game for their child. There's no listing of ages of the banned but I'd wager the majority of them are under 18.

Greed[Exs]

Ascalonian Squire

Join Date: May 2010

This issue is getting even further out of hand, the way they handle their customers is ridiculous.

"We've made our money, why should we care?"

Like seriously, they might as well make this an open statement.

N1ghtstalker

N1ghtstalker

Forge Runner

Join Date: Dec 2007

E/

outrageous that they do that
can even be seen as violating customer rights
a company is bound to deliver a product that completely works with the exception of hidden defects
seeing they deliberatly terminate the bought item it can be seen as a violating
i hope someone has the balls to step up against this because, even though they may have botted, they still bought a new game and they don't have proof he botted on that new account in the few hours he/her must have played on it

Trub

Trub

Jungle Guide

Join Date: Mar 2006

Sitting in the guildhall, watching the wallows frolic.

Trinity of the ascended [SMS]+[Koss]+[TAM]=[ToA]

lawl.
Alot of botters running out to buy another box, install teh GW...and then realize the wonderful bot that gained them sooooo much, either won't uninstall, or is so wormy, they can't completely remove its pattern from their systems...
LAWL!

DHUUM'S DAY!!!!

Amaurosis

Academy Page

Join Date: Mar 2010

I don't understand what the problem is. Anet doesn't have to tell the players anything, considering how it is obviously stated in the EULA you agreed to. You can sit there and try to claim they're just trying to get your money, but they reserved the right to terminate any new accounts purchased by previous account holders if that previous account holder violated the EULA. The only reason Anet is "making money" is because those buying new accounts blissfully click "I Agree". None of the blame is on Anet, they're only making a profit because people are ignorant in regards to the EULA.

Showtime

Showtime

Forge Runner

Join Date: Sep 2005

WTB Q9+5e Bows/Q8 14^50 Weapons

R/P

Quote:
Originally Posted by keli View Post
They don't need a reason to ban them, read the EULA...
Whats funny about those agreements is that they DO NOT COMPLETELY PROTECT THEM. Consumers have rights and could hire a lawyer and go to court. Running programs in conjunction with 3rd party programs is not illegal. I can run MS software on a Mac and apple doesn't like it but oh well. Neither software was stolen. Game is paid for and the bot programs are free though they could cost you everything. Class action wouldn't award consumers any money, but could get their accounts reinstated and make some easy money for lawyers. My old gym had one of those we can just terminate your contract for any reason clauses and they got sued and lost. Yeah I can get my membership back with more benefits at a slightly inflated rate, but at least the lawyers got a nice check. I am just sayin...

I'm glad they got the botters. But if some idiot decided to try it out for booze title or something after months or our complaints and no action against botters, that doesn't seem right to me. It felt like anet had decided to not enforce their own rules. The amount of time it took to finally crack down might be akin to entrapment. I never botted, but could see the appeal. Especially for a title like ale hound... 10000 minutes??? WTH!

And here comes the super rant! Don't bother reading if you value coherent thought.

THATS sofa... crazy!

....10k minutes? WTF were you thinking ANET. Big finger to u geeky no life devs for bs grind titles. YOU SAID NO GRIND! I'd like to see all those frivolous titles (like anything involving this game isn't frivolous) be account wide and booze have no timer on it. All party items should be spammable. Spending all that money should be enough imo and 10000 clicks takes a bit of doing. Speaking of grinding... PVE skills and levels that are unlocked by 1 character should be unlocked account wide and all exp points should be totaled. WTF is up with grabbing a bounty every time you step out? Screw that! It should be automatic! How many billions of points have been lost cuz people forget or cant be bothered to hit a shrine every time they enter or exit an area? LAME! Mapping/cartography title should be account wide too. If you been there with one character it should be enough for all of them... Not that I know how it works or care. I just think that if I finish the game and went thru every mish and quest, it should satisfy that title. WTF do i need to run to every inch of the map? That's just DUMB and people use 3rd party sw to help them know where to run because of it. OH and FIX the town interface while you are at it. Why should i have to run from storage to merchant to runes to finding the skills guy...??? "Oh I'm one ecto short, gotta run back 3 blocks to storage so I can get those new chaos go go boots." It should all be together in a simple interface. After running around town after 5, 10 100, 1000 times we don't need or want to run around. WE WANT TO GO PLAY THE GAME. No wonder Kainen was never as popular as Lions or as busy as Kam. Lots of running to get services that should be easily accessed! I bet most of the gamers agree with me. I bet some devs agree but are conflicted cuz I don't want to see every millimeter of their whole world or see half the town every time I come in to unload junk. How about those skill capture sigs? So what if I'm one of the classes that that skill belongs to a different one? Let us be able to capture it and not use it. With zero in that skill type 99% of the elites would be worthless. All captures should be account wide. I don't play other classes because it takes so long to set just the skills. Why do we have to pick up gold? Shouldn't it be automatic? Items takes space, but gold has 100k limit... speaking of which why the hell do we have 1k platium and 100k on each character limit. People have stacks of arms and thousands of ectos because they cant hold gold. That inflates the hell out of ectos etc... I'm just sayin'! Maybe i should start a new thread. Cya this was my 1st and last rant for gw... bring on 2 or something else to waste time on.

PuppyEater

PuppyEater

Frost Gate Guardian

Join Date: Nov 2005

I'm on the left...

Guilds? Where we're going we don't need guilds...

R/Rt

Quote:
Originally Posted by Showtime View Post
I can run MS software on a Mac and apple doesn't like it but oh well. Neither software was stolen.
Haven't used a mac in years but the last I remember they didn't require you to agree to a contract to use them...

Also, traffic's a bitch. I guess Ill just drive on the median since the highway department didn't build enough lanes....

Sounds silly doesn't it?

snaek

snaek

Forge Runner

Join Date: Mar 2006

N/

Quote:
Originally Posted by showtime
I can run MS software on a Mac and apple doesn't like it but oh well.
lolwut? bootcamp is officially developed and supported by apple. i'm also pretty sure 3rd party options like parallels and vmware are perfectly fine with apple.