I've been looking over the contributions of the Community Relations team lately, and I have a question to pose to all of you:
Do you think CR is finally dead in GW1?
If you were to hop over to GW2Guru, you would find a large number of CR responses on various threads, whereas if you look on GWGuru or the wiki there is almost no correspondence at all. As a matter of fact, Regina hasn't edited the official wiki in a month.
Has Anet pushed the CR team to focus on GW2, or have we driven our CR team away? Or, if you think they're still doing community relations in GW1, how do you think they're doing it?
Are Community Relations Dead in GW1?
Karate Jesus
Cuilan
If this is how we're going to be treated when Guild Wars 2 is out, that's one reason not to get Guild Wars 2. Some of it is harsh and retarded criticism from this forum, but a lot of it is also idiotic choices from Anet's end. Like making announcements or information about Guild Wars on a non-Guild Wars forum...
You're posting a question that already has a clear answer.
You're posting a question that already has a clear answer.
Karate Jesus
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Originally Posted by Cuilan
If this is how we're going to be treated when Guild Wars 2 is out, that's one reason not to get Guild Wars 2.
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Originally Posted by Cuilan
You're posting a question that already has a clear answer.
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Kawil
I think they'll start ramping up in the info Dept. but it won't be for GW1. It'll be for GW2. I'd like to get more CR as well but I believe they're pushing most (if not all) of it for GW2.
BenjZee
C'mon, Guild wars probably has the best community relations out there
Karate Jesus
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Originally Posted by BenjZee
C'mon, Guild wars probably has the best community relations out there
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If you're basing this on the quantity of communication, then no GW doesn't.
If you're basing this on the quality of communication, then....no GW still doesn't. To be fair, some companies' quality is worse (*cough*Blizzard*cough*), but their quantity is infinitely better.
Ironically, F2P games tend to have incredibly passionate CR teams who do amazing jobs in both categories. They organize community events outside of normal celebrations and pop up in the game to PUG with normal players and often have decent relationships with their player-base. It's ironic because they probably earn half of what the Anet CR team makes...they just happen to care a lot about the community (or the game, one or the other).
Shayne Hawke
GW is putting out content with the power of four people and is a game that is over five years old. GW2 has maybe over a hundred people working on it and hasn't even had its first public play testing (I think). It's obvious who's going to get the most attention between the two.
There's not enough happening in the GW world right now for CR to be commenting on.
There's not enough happening in the GW world right now for CR to be commenting on.
jazilla
Would be nice if they threw the game into massive anarchy for a month or so. you know, no CR at all and being able to use pve only skills in pvp and no skill splits with all the skills using there pve forms :P <--- that little sign right there entails a joke in case you didn't find it funny or think i am serious and you want to flame me.
Elnino
If you were a community manager, would you like to post in a forum where everything you say is subject to criticism (even if your statement is a positive one) or on a forum where people are glad to hear what you have to say even if it is a negative statement?
You guys complain that GW1 CR is dead, yet when you do get it, you whine and complain even more about it.
At this moment there's is nothing new in GW for the CR team to say anything anyway! Derv update preview ain't ready yet you know . . .
Also, to be fair to them, they are all busy preparing for Gamescon and PAX to make sure everything goes smoothly at those two events.
You guys complain that GW1 CR is dead, yet when you do get it, you whine and complain even more about it.
At this moment there's is nothing new in GW for the CR team to say anything anyway! Derv update preview ain't ready yet you know . . .
Also, to be fair to them, they are all busy preparing for Gamescon and PAX to make sure everything goes smoothly at those two events.
slowerpoke
GW hasn't had CR since Gaile left.
lemming
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Originally Posted by slowerpoke
GW hasn't had CR since Gaile left.
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cosyfiep
hmmm, had to think about the answer to that question.
Then I read the news...the recession is still pretty bad, unemployment figures are just as high as they have been, etc.
I think from that perspective, we should be happy that ANYONE is still checking in on this game now, though you'd think they would want to keep up appearances anyways---
Then I read the news...the recession is still pretty bad, unemployment figures are just as high as they have been, etc.
I think from that perspective, we should be happy that ANYONE is still checking in on this game now, though you'd think they would want to keep up appearances anyways---
Karate Jesus
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Originally Posted by Elnino
If you were a community manager, would you like to post in a forum where everything you say is subject to criticism (even if your statement is a positive one) or on a forum where people are glad to hear what you have to say even if it is a negative statement?
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You know...what every.other.game.does.
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Originally Posted by Elnino
You guys complain that GW1 CR is dead, yet when you do get it, you whine and complain even more about it.
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Even I'm being rather nice about this...which is a rarity for me.
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Originally Posted by Elnino
Also, to be fair to them, they are all busy preparing for Gamescon and PAX to make sure everything goes smoothly at those two events.
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And just so everyone is aware, the mark of a good CR team is one that keeps in touch with players EVEN WHEN there's not much going on. Going to community events (or organizing them), talking about GW:B (don't tell me that there's nothing to say about that yet, that would be pathetic), or hell...even just playing the game with people.
Chthon
Why do we care?
Is there anything going on right now that needs CR action?
Is there any news for a-net to give us right now?
Are there any recent boneheaded mistakes that they should be listening to feedback on right now?
Is there anything going on right now that needs CR action?
Is there any news for a-net to give us right now?
Are there any recent boneheaded mistakes that they should be listening to feedback on right now?
Sirius Bsns
I think it's a combination of GW1 being B2P [buy once to play] model, and our asshatery.
Logically speaking though, GW1 won't last forever; it has an eventual end, and it's slowly getting there as more time goes by. Eventually, either the game's plug will be pulled, or there'll be some kind of offline version release [if they will it] that we can play. CR as a whole for GW1 is on its natural decline, and GW2 is around the corner. As we all know, it takes alot of developers working on it to push for a good release date, so GW1 support is obviously lacking. I say don't be surprised by this, but rather embrace it. It's to be expected of a game that we don't pay rent on and is pretty darn old.
Logically speaking though, GW1 won't last forever; it has an eventual end, and it's slowly getting there as more time goes by. Eventually, either the game's plug will be pulled, or there'll be some kind of offline version release [if they will it] that we can play. CR as a whole for GW1 is on its natural decline, and GW2 is around the corner. As we all know, it takes alot of developers working on it to push for a good release date, so GW1 support is obviously lacking. I say don't be surprised by this, but rather embrace it. It's to be expected of a game that we don't pay rent on and is pretty darn old.
Karate Jesus
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Originally Posted by Sirius Bsns
I think it's a combination of GW1 being B2P [buy once to play] model, and our asshatery.
Logically speaking though, GW1 won't last forever; it has an eventual end, and it's slowly getting there as more time goes by. Eventually, either the game's plug will be pulled, or there'll be some kind of offline version release [if they will it] that we can play. CR as a whole for GW1 is on its natural decline, and GW2 is around the corner. As we all know, it takes alot of developers working on it to push for a good release date, so GW1 support is obviously lacking. I say don't be surprised by this, but rather embrace it. It's to be expected of a game that we don't pay rent on and is pretty darn old. |
R_Frost
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Originally Posted by lemming
It wasn't much better before she left.
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own age myname
I mostly thinks it's because all the hate around here. It seems every other post has something that's negative towards ArenaNet. Yes KJ, I play another MMO where the CR team is extremely active, but they also the players respect them, inside jokes ect. Just like over on GW2Guru, where the CR team feels at home.
Either way, what can the CR team has nothing to comment on. "Oh sorry we are working on the dervish update, stay tuned".
Either way, what can the CR team has nothing to comment on. "Oh sorry we are working on the dervish update, stay tuned".
Cuilan
I don't 15 or 20 minutes of a day is that huge of a thing. You know...answer questions, say hi, or discuss quests/lore.
Sirius Bsns
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Originally Posted by Karate Jesus
While I would agree with everything you said, I would say that there are plenty of examples of games that had great CR leading towards their end. I don't fully understand why we aren't getting something similar.
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Originally Posted by Sirius Bsns
I think it's a combination of GW1 being B2P [buy once to play] model, and our asshatery.
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Karate Jesus
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Originally Posted by Cuilan
I don't 15 or 20 minutes of a day is that huge of a thing. You know...answer questions, say hi, or discuss quests/lore.
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The lack of updates, hiding issues and bugs, keeping quiet when we needed help understanding....these are the reasons a community turns on you. They could have controlled it and cultured it, but they chose not to.
Bob Slydell
I'll be playing GW2 whether or not the community relations will be the same as gw1 or not simply because I couldn't care less.
Sirius Bsns
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Originally Posted by Bob Slydell
I'll be playing GW2 whether or not the community relations will be the same as gw1 or not simply because I couldn't care less.
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reaper with no name
No, it's on life support.
Some would say the same is true of the game in general.
Some would say the same is true of the game in general.
Snorph
I Think the community is much alive, think about it, all the newer MMO's have failed some what and gone total greed on how much money they want to make.
Example, Lord of the rings online, Everquest II, DDO, and rumors have it WOW have all gone free. Now my question is, GW1 still too date has survived it all. So why have GW1 made it thus so far ?
Example, Lord of the rings online, Everquest II, DDO, and rumors have it WOW have all gone free. Now my question is, GW1 still too date has survived it all. So why have GW1 made it thus so far ?
Ka Tet
Got some steam to blow off here. I'll number these to make it easier for the trolls, because I'm just that kind of magnanimous.
1. Providing shoddy costumer support to GW is the worst way to encourage GW2 sales.
2. To stick with Karate Jesus' terminology, customer relations quantity was higher in the old Gaile Gray days, but the quality was probably lower. She was a snide, condescending woman who took on the air of Queen GW. To me, listening to her was like talking to a pre-school teacher who forgot to leave her work voice at work, never realizing that she is only a genius compared to toddlers. Has everyone forgotten the peak of pretention when she threatened to take the customer service ball and go home, because -get this- paying customers tend to gripe when they're unhappy. WTF do you expect when you take a job in customer service? Unless you work for the mob, you should never expect your customers to lick your ass, you should be full on prepared for a hassle or you should not take the job.
3. B2P is not an excuse for poor service, if anything it provides a more stable financial base. Yes your high end is lower, but your low end is locked in. Cash up front is worth a bit more than cash in installments, why do you think state lotteries pay off the full amount in structured payments and offer a percentage of the value in a lump sum.
4. Yes there has been some new content, but there have also been the usual headaches attached to that content: lags, more updates, d/c's etc... Also, that new content is not purely an altruistic gift. That new content is expected to serve as in-game advertising for GW2 and also sell a bunch of costumes for RL bucks while hopefully drawing you into their store where you can buy a bunch of overpriced stuff that should quite likely be free. $15 to change a toon name, wtf?
Ok trolls, it's your turn.
1. Providing shoddy costumer support to GW is the worst way to encourage GW2 sales.
2. To stick with Karate Jesus' terminology, customer relations quantity was higher in the old Gaile Gray days, but the quality was probably lower. She was a snide, condescending woman who took on the air of Queen GW. To me, listening to her was like talking to a pre-school teacher who forgot to leave her work voice at work, never realizing that she is only a genius compared to toddlers. Has everyone forgotten the peak of pretention when she threatened to take the customer service ball and go home, because -get this- paying customers tend to gripe when they're unhappy. WTF do you expect when you take a job in customer service? Unless you work for the mob, you should never expect your customers to lick your ass, you should be full on prepared for a hassle or you should not take the job.
3. B2P is not an excuse for poor service, if anything it provides a more stable financial base. Yes your high end is lower, but your low end is locked in. Cash up front is worth a bit more than cash in installments, why do you think state lotteries pay off the full amount in structured payments and offer a percentage of the value in a lump sum.
4. Yes there has been some new content, but there have also been the usual headaches attached to that content: lags, more updates, d/c's etc... Also, that new content is not purely an altruistic gift. That new content is expected to serve as in-game advertising for GW2 and also sell a bunch of costumes for RL bucks while hopefully drawing you into their store where you can buy a bunch of overpriced stuff that should quite likely be free. $15 to change a toon name, wtf?
Ok trolls, it's your turn.
Snorph
LoL for you GW haters go play WoW, that way the people that like GW can enjoy it without the GW haters and complainers. Go play WoW, all I have to say.
To Chicken To Die
A-net seems to not care about this matter. I mean cmon in all honesty they haven't tried much themself they just sended some people to a fan forum wich grow and let others do the work on this matter. They didn't even try much like a forum on there offical site or anything. Also there isn't any activity for players that bought they game and don't know these online forums. The ingame announcements suck are wrong or are being forgotten etc. Anet simply don't give a damn they just pointed out a few people here's a job go post some crap and were done with it.
Spiritz
Ok i have a few questions here - and one does border on guru .
1. Do anets staff get Holidays or more to the point are you going to allow them Holidays ?
2. I dont know if its just me but is the community on guru sort of on 1 big holiday themselves ?
Reason i ask no2 is that ive noticed in the last 6 months that the amount of guru posts in most areas has dwindled and i dont mean the usual posts of every few weeks of "where do i farm event items and the such.
Farming section seems to be having a drought - even with the nerfs/buffs/wik in last 6 months activity has slowed.
Its been said theres an influx of new players which should sort of get new members on guru who are asking questions - where are they ?.
Also i wonder whats happened to PVX wiki as even the amount of new builds seems to be dwindling as well even tho people are making new builds ( yes i know builds were often posted on guru and pvx which was good ? ).
Is it a case of players have asked all there can be asked for now to do with gw ?
Is it a case of players not being bothered to share info/help ?
Are anet staff having their hols or even off due to sickness - these can only be answered by anet who dont have to inform us of these.
Maybe if the community suddenly woke up and got back into the routine of sharing builds, asking for help on quests and stuff the anet staff may feel its time to get back to showing us via posts on guru and updating wiki.
Sorry if this seems to be a bit of a rant but its been bugging me for a while now and maybe a few others have seem the same but been too afraid to say anything incase of backlash.
1. Do anets staff get Holidays or more to the point are you going to allow them Holidays ?
2. I dont know if its just me but is the community on guru sort of on 1 big holiday themselves ?
Reason i ask no2 is that ive noticed in the last 6 months that the amount of guru posts in most areas has dwindled and i dont mean the usual posts of every few weeks of "where do i farm event items and the such.
Farming section seems to be having a drought - even with the nerfs/buffs/wik in last 6 months activity has slowed.
Its been said theres an influx of new players which should sort of get new members on guru who are asking questions - where are they ?.
Also i wonder whats happened to PVX wiki as even the amount of new builds seems to be dwindling as well even tho people are making new builds ( yes i know builds were often posted on guru and pvx which was good ? ).
Is it a case of players have asked all there can be asked for now to do with gw ?
Is it a case of players not being bothered to share info/help ?
Are anet staff having their hols or even off due to sickness - these can only be answered by anet who dont have to inform us of these.
Maybe if the community suddenly woke up and got back into the routine of sharing builds, asking for help on quests and stuff the anet staff may feel its time to get back to showing us via posts on guru and updating wiki.
Sorry if this seems to be a bit of a rant but its been bugging me for a while now and maybe a few others have seem the same but been too afraid to say anything incase of backlash.
Darcy
Where did this whole whine come from? If you look at Dev Tracker, all three CMs have made posts this month in this guru. Which means they are still reading and following threads here. What exactly are you looking for from them? They don't initiate threads unless there is an announcement of some type and 98% of their posts are to clear up misunderstandings or to clarify things. Not much need for that on this guru anymore until something new happens.
Hells Fury
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Originally Posted by Bob Slydell
I'll be playing GW2 whether or not the community relations will be the same as gw1 or not simply because I couldn't care less.
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Until gw2 comes out, they can communicate with me through often game (skill) updates. They don't have to say a thing nor give explanations for game updates. Just let things change. I don't even care about balance. Like first Primal rage update. Then 2 updates/fixes after. After 5 years i think it's safe to let the whole community be test krewe. I don't bother to log in game anymore unless there is new content or skill update.
gremlin
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Originally Posted by Karate Jesus
It wont be. New games have great support (like GW1 had in the beginning) and as they age, time begins to test the fortitude of the developers' collective passion. In our case, that fortitude seems to be running thin.
Probably true, but why? So many games get great support for years. Why would GW get slack after only half a decade? Do you think Anet pushed it for GW2 or did we do it to ourselves through our asshatery? |
Asshatery ! hey I learned a new word lol probably that's a part of it kinda hard keeping the faith each day at work if your mostly critisized for what you do.
I can think of many games that get great support for years but the ones I know of get that support from the players.
I played the Raindow six series and the original Ghost recon they were modable by the players so new maps weapons and skins came out in the hundreds if not thousands.
Because of that more copies were sold for year after year providing revenue and some support from the designers.
Some games are designed by one company for another they do it to a budget and when the budget runs out there is no further development or bug fixing.
I don't know of any game like this one that the players cannot mod themselves that still gets much support after 5 years.
Hells Fury
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Originally Posted by gremlin
I don't know of any game like this one that the players cannot mod themselves that still gets much support after 5 years. |
Einherj3r
They've never been alive...
own age myname
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Originally Posted by To Chicken To Die
A-net seems to not care about this matter. I mean cmon in all honesty they haven't tried much themself they just sended some people to a fan forum wich grow and let others do the work on this matter. They didn't even try much like a forum on there offical site or anything. Also there isn't any activity for players that bought they game and don't know these online forums. The ingame announcements suck are wrong or are being forgotten etc. Anet simply don't give a damn they just pointed out a few people here's a job go post some crap and were done with it.
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majoho
As usual people expect too much, there hasn't really been much need for a CR in a while since there won't be any new expansions to GW.
You really are just a ray of sunshine aren't you 
Nice irony there.
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Originally Posted by lemming
It wasn't much better before she left.
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Originally Posted by tha walkin dude
Ok trolls, it's your turn.
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Benderama
i wouldn't say Anet have abandoned GW that much, they don't really post on here, they use the wiki and their own site (guildwars.com/warinkryta). and really the majority of teh community resides on GW2guru anyway, so news spreads better there than here.
Reformed
They should be flattered people still care enough about their game to complain about the lack of community relations. I've never seen staff in game over all these years and I've never found their forum posts particularly useful or insightful. One liners with emoticons or quips in response to someones flaming/trolling don't really accomplish anything productive.
Morphy
This is a big "who cares" to me.
Iuris
People seem to forget that there isn't much to say about GW1 anyway. We already know what the live team is working on to the extent that they are willing to unveil it, IE, more WiK and GW Beyond content, but releases will be kept secret and avoid more spoilers, paragon and dervish are worked on for a rehaul and we just got some new PvP fine tuning.
The problem is, people just want more NOW. And they won't accept that Anet won't give away more. They won't tell us when exactly next Beyond installment will come out since A) it'd spoil and B) work progress is unpredictable, they won't tell us about all the ideas they have about going for the paragon and dervish since they are toying with dozens of concepts that need to be made more precise and tested, never mind that the bloody public would make mountains over molehills over it.
Compare this to GW2, which A) has much to unveil and B) is now in the stage where the public is being slowly teased - just long enough to keep us interested and not forget about it, just fast enough not to run out of material to unveil. And, it's going to pay off more.
Really, I'm stunned by how little understanding people have on these boards...
The problem is, people just want more NOW. And they won't accept that Anet won't give away more. They won't tell us when exactly next Beyond installment will come out since A) it'd spoil and B) work progress is unpredictable, they won't tell us about all the ideas they have about going for the paragon and dervish since they are toying with dozens of concepts that need to be made more precise and tested, never mind that the bloody public would make mountains over molehills over it.
Compare this to GW2, which A) has much to unveil and B) is now in the stage where the public is being slowly teased - just long enough to keep us interested and not forget about it, just fast enough not to run out of material to unveil. And, it's going to pay off more.
Really, I'm stunned by how little understanding people have on these boards...