Quote:
Originally Posted by cosyfiep
that is just ONE example...I dont hate anet either---just not happy with the way they handle things like customer service (chapter every 6 months, monthly updates, etc)...if you went to a restaurant and ordered a meal and then after you had waited for 30 minutes were told they didnt have the item what would you do? Even if you did come back to that restaurant and it happened again and again--would you still keep eating there? (why would you come back the 2nd or 3rd time?).....just not a good way to deal with your customers.
Free gifts have almost nothing to do with my not buying another anet product--its the (lack of good) customer service (dc'd even now...and the live team is gone).
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Actually going by your example its more like you paid for one really good meal 7 years ago and the Restaurant is letting you take what you want from the all you can eat buffet. The downside is that the meals take a long time to make adn are not always available. The up side however is that once you receive the meals they are still very good (lets face it, GW still has a great storyline and the overall graphics are amazing if you take the time to actually look at the detail). Now people are comming in and complaining about how the yearly complimentary toys in the Happy meals are not up to the standards they paid for with that one meal 7 years ago.
OK, the support is not up to scratch compared to some companies (however I can not name many companies which have flawless suport), but a whole damn shade better than most companies (Ever tried the Steam support for example). The 3 times which I needed support from Anet or NCsoft, I received a human answer within 3 days which actually solved my problems.
On top of that players of GW receive many voluntary thank you gifts from Anet even though they do not necessarily bring in more funds through purchases (Randomly sent Christmas greeting cards or multiple free to enter contests each year which sometimes even have real life and usefull gifts from external sponsors).
EDIT: To get this post back on topic
Id just like to add. Ive heard the rumor that the 7th year gifts are minipets which have not previously been placed in the HoM on the accounts where they are opened. It would be interresting to hear if this is true (easy to check).
Please write if you receive a duplicate minipet from the 7th year presents, or if you receive a minipet from past series which you have already dedicated in your HoM at the time of receiving or opening the 7th year present.