Edited my real name and support number out.
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Subject Pre-Order Item Poofed Discussion Thread Response (GM Emergency) 04/29/2005 10:53 PM Greetings, Thanks for contacting the Guild Wars Support Team. At this time , there is no ETA on when the command will be active. Please continue to check the website at www.guildwars.com for more information reguarding this issue. Thanks, Guild Wars Support Team Customer (real name) 04/29/2005 10:40 PM I saw you're response but was unable to use the /retrieve command to receive my item. I did crete a new character and that character had a bow. As a test I created another character and that character also had a bow. It seems the new characters have them but my original ranger does not. Response (GM Phields) 04/29/2005 12:48 AM Hello, Thank you for contacting Guild Wars Support. We are aware of the issue and are currently planning to introduce a new command (example: /retrieve) that will allow you to retrieve the special item at any time throughout the life of your account. This means that even if you have lost it or deleted it for any reason you will be able to type this command in and receive the special item again. We expect to have this command in the game in the next 24 hours and are really pleased to be able to bring this to you. Also if you are having problems with some of your special items not being customized to the character they are on, this will also be fixed in the next 24 hours as well. If you have any further questions about this or any other issue you might be having please do not hesitate to ask. Regards, The Guild Wars Support Team Auto-Response 04/28/2005 07:50 PM Sir, The Answers below were automatically selected and shown to you by RightNow SmartAssistant™ when you submitted your question. This is simply a log for your records of what you were presented with. Title: My preorder package box was missing some items. Link: http://support.guildwars.com/cgi-bin...ted=1100294883 Title: How do I write a bug report? Link: http://support.guildwars.com/cgi-bin...ted=1114698671 Title: Why are there different game worlds? Link: http://support.guildwars.com/cgi-bin...ted=1114433931 Title: Are characters persistent? Link: http://support.guildwars.com/cgi-bin...ted=1098968481 Title: Is Guild Wars an MMORPG? Link: http://support.guildwars.com/cgi-bin...ted=1098968409 Customer (real name) 04/28/2005 07:50 PM I played the first night (the early bird day we got for pre-ordering) for 4 hours before I logged off. I just logged in for my second night of play and my bow isn't on my character. Question Reference #xxxxxx-xxxxxx Product Level 1: Guild Wars North America Category Level 1: Game Play Date Created: 04/28/2005 07:50 PM Last Updated: 04/29/2005 10:53 PM Status: Waiting Department: Game Support Game Account: None PlayNC Account: None Operating System: Windows XP Character Name: Arrow Whisper © 2004-2005 NC Interactive, Inc. All Rights Reserved. NCsoft, \ the Interlocking NC logo, ArenaNet, Auto Assault, Guild Wars, Lineage, PlayNC, Play and See, Tabula Rasa and all associated NCsoft logos and designs are trademarks or registered trademarks of NCsoft Corporation. City of Heroes and all associated City of Heroes logos and designs are trademarks or registered trademarks of Cryptic Studios and NCsoft Corporation. All other trademarks are the property of their respective owners. GM Emergency Customer Service NC Interactive, Austin |
