Unable to Connect

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 16:01 - 1
I was playing this morning and around 11:00am EST I got kicked off. I've not been able to connect after that. I get "Guild Wars was unable to connect to the server due to a network server error.
If this problem persisits, please visit www.guildwars.com/support for additional help. (Err=5)" I went to the site and didn't find anything helpfull. Is the server down?

Lansing Kai Don

Banned

Join Date: Mar 2005

Kansas

15 Apr 2005 at 16:22 - 2
Quote:
Originally Posted by Ryuken Shadowseeker
I was playing this morning and around 11:00am EST I got kicked off. I've not been able to connect after that. I get "Guild Wars was unable to connect to the server due to a network server error.
If this problem persisits, please visit www.guildwars.com/support for additional help. (Err=5)" I went to the site and didn't find anything helpfull. Is the server down?
Is this still a problem? If so, I believe you'll need to contact their support... if you've already connected then we're disconnected, it's obvious that you're able to connect in the first place. Therefore it's either a bug, or on their end. If you just can't wait any longer, try reinstalling the game in hopes that it's a bug.

Lansing Kai Don

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 16:29 - 3
Ok I'll try reinstalling the game. Thanks for the reply.

Risen Empror

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 16:33 - 4
I'm having the same problem, got through intro, got droped and now i cant connect. reinstalled to no effect

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 16:36 - 5
Ya my reinstall didn't help either. Its like the Guild Wars' server is ignoring my request I can't do anything. I tried make a new accout and won't even connect to that. I get that unable to connect error. I'm going to try and get ahold of someone from support now.

Misamore

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 16:40 - 6
I'm having this exact same problem. I've sent a message to support, but haven't gotten a response as yet.

Brian Misamore

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 16:49 - 7
Well I don't feel so bad now knowing that there are other people with the same problem. Brian please let us know if they send you any kind of respon I sent in a question too. I'll post back here when I get a reply. Thing is they said they would reply within the next bussniess day. Man we are gonna lose a day of game time.

Ryuken

RedOmen

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 16:59 - 8
same problem here, died at 8am PST and hasn't let me log in since

Lansing Kai Don

Banned

Join Date: Mar 2005

Kansas

15 Apr 2005 at 17:18 - 9
Quote:
Originally Posted by RedOmen
same problem here, died at 8am PST and hasn't let me log in since
8 PST = 11 EST

Then you all died at the exact some time approximately? That isn't a good sign... I'd say check your router/firewall configuration but unless they made changes then it wouldn't be that... are you all using the same OS? See if you have similar configurations:

Where did you buy the preorder from?
Is this your first/second/third etc... BWE?
What OS are you using? XP SP2? XP SP1? XP Pro, 98 etc...
If your behind a firewall/router, what is the type?
What is your network card type?


Lansing Kai Don

insomniac

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 17:19 - 10
same thing happening to me, except i never got in the first time, around 9:30 EST i started getting the Err=5 message, 4 hours later, still the same.


Elect. Bout.
first beta
windows xp
no firewall, netgear router *wireless as of last night*

Misamore

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 17:25 - 11
Where did you buy the preorder from?
EBX

Is this your first/second/third etc... BWE?
Second BWE

What OS are you using? XP SP2? XP SP1? XP Pro, 98 etc...
XP SP2

If your behind a firewall/router, what is the type?
Netgear Router

What is your network card type?
Marvell Yukon (onboard)

The error message tells me this is either a network error or a server error.

Brian Misamore

Lansing Kai Don

Banned

Join Date: Mar 2005

Kansas

15 Apr 2005 at 17:37 - 12
I see two netgear routers and two XP (possibly two SP2's). This may mean nothing, but if we get 10 people with the same then we know that there might be an issue with an item or combination of items, otherwise it's just an ArenaNet bug.

Lansing Kai Don

Devilturnip

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 17:46 - 13
Hmmm... I'm having the same problem. I don't have SP2, but I do have a Netgear router. A WGR614 v5, to be exact. I've been in contact with support, although they're first response was no help. It was:

Quote:
Thanks for getting in touch with us in regards to this error message. What may have caused this error to take place is that the server that handles account creations and access key registration may have been down for a brief moment. Please try again and see if you are able to complete the account set up process. If you are still unable to complete the process please reply to this email and let me know so that we can continue to research this issue for you.
I'll update with more information as soon as I have it.

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 17:46 - 14
Ya I don't think its the computer, its definatilly on their side. I was wondering if maybe I got booted, but my charater is still in game. If you can connect and are on the America server could you do a search for Ryuken Shadowseeker and see if he is online? Thanks.

Preordered from Game Stop

Xp SP2

Windows Firewall

Realtek PCI

Oh yea 1st BWE for me.

RedOmen

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 17:47 - 15
Where did you buy the preorder from?
not sure, friend picked it up for me, will him ask later

Is this your first/second/third etc... BWE?
3rd

What OS are you using? XP SP2? XP SP1? XP Pro, 98 etc...
XP SP2

If your behind a firewall/router, what is the type?
linux iptables

What is your network card type?
VIA Rhine II (on-board NIC)

Lansing Kai Don

Banned

Join Date: Mar 2005

Kansas

15 Apr 2005 at 17:48 - 16
Quote:
Originally Posted by Ryuken Shadowseeker
Ya I don't think its the computer, its definatilly on their side. I was wondering if maybe I got booted, but my charater is still in game. If you can connect and are on the America server could you do a search for Ryuken Shadowseeker and see if he is online? Thanks.

Preordered from Game Stop

Xp SP2

Windows Firewall

Realtek PCI
I would, but I'm at work right now, if noone has done it by around 3:30CST or 4:30 EST, then I can. It does sound like a glitch from the servers, a hiccup, if you will. But I wanted to exclude any other items just in case it's not, after all, we want you in the game as quick as possible

Lansing Kai Don

EDIT: Well if RedOmen and Ryuken are not behind a netgear router, then the only similarity is SP2 (and possibly it's firewall/ built in protection)... network wise.

Not a problem, I'll even be on when playing as I posted somewhere else. This is actually the most critical time to have helpful people on.

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 17:50 - 17
Thanks man ya I'd like to be able to play this weekend as I was lucky enough to be off today. I'll keep trying preiodiclly and keep an eye on the boards. Thanks again for all your help in this matter.

Misamore

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 17:56 - 18
Took down the firewall, still can't connect. So... not that.

Brian

Lansing Kai Don

Banned

Join Date: Mar 2005

Kansas

15 Apr 2005 at 17:59 - 19
Quote:
Originally Posted by Misamore
Took down the firewall, still can't connect. So... not that.

Brian
I'd hate to say it, but if he skipped the router, disable XP firewall and has nothing else running/common with you. This is going to be a sit and wait for ArenaNet (it's obviously on their end and they'll have to reset your account status). Well, I'm here for emotional support, sorry for the bad experience... glad it wasn't your first BWE and that you'd get the wrong impression

Lansing Kai Don

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 18:02 - 20
same problem here

grrrrrrrrrrrrrrr

this is the only beta i'll get to do too!

then i must wait 2 weeks for game!!!!

i'll be watching for new info....

can anyone actualy sign into the game?

does this happen alot?

Devilturnip

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 18:07 - 21
I haven't been able to sign in at all. In fact, no computer behind my network has been able to connect to even register.

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 18:08 - 22
Thats it! Its chaos!

Arena net is toast!

all hope is lost!

Misamore

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 18:09 - 23
I just received the following from GuildWars:

"Thanks for getting in touch with us in regards to this error message. We are aware of the issue and should have it fixed shortly. What may have caused this error to take place is that the server that handles account creations and access key registration may have been down for a brief moment. Please try again later today and see if you are able to complete the account set up process. If you are still unable to complete the process later today please reply to this email and let me know so that we can continue to research this issue for you. "

I replied to let them know that I wasn't in the account creation process and had already been logged in. We'll see what they say.

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 18:10 - 24
Seeeeeeeeeeeeeeeee

Were Doomed

Devilturnip

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 18:11 - 25
I just changed out my router to an old D-Link I had laying around, and now I can connect.

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 18:11 - 26
I cant even log in to send a email, it wont let me connect to there server

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 18:12 - 27
i dont have an old router

mines new, and i have nothing old to replace it w/

Lansing Kai Don

Banned

Join Date: Mar 2005

Kansas

15 Apr 2005 at 18:20 - 28
Quote:
Originally Posted by Argent
i dont have an old router

mines new, and i have nothing old to replace it w/
What kind of internet connection are you running off of? If it's not PPPoE DSL, then you should be able to plug straight into the DSL modem... if it's Cable, again the same.
If it's PPPoE, you might be able to if not I'll have to walk you through

Lansing Kai Don

P.S. Is this solution working for everyone or is it a unique circumstance?

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 18:22 - 29
I run on Cable

But it isnt hard wired.

Only one place in house tht allows me to hard wire and i not allowed to use

Lansing Kai Don

Banned

Join Date: Mar 2005

Kansas

15 Apr 2005 at 18:24 - 30
Quote:
Originally Posted by Argent
I run on Cable

But it isnt hard wired.
You will most likely be running off of a cable modem... just take out the ethernet connection from the router to the modem, and replace it with yours. If it's wireless, you'll have to make a hard wire connection straight to the modem. I do NOT recommend running like this (security reasons), but if need be, it will be a temporary solution.

Lansing Kai Don

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 18:25 - 31
im wireless

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 18:28 - 32
I'm not sure how switching to a d-link would help, I tried reseting my router didn't work. I can see now Guild Wars is not gonna be nice to me

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 18:44 - 33
Ok if I disconnect from my router and plug straight into the cable I can run the game. Why? I don't get it I was able to log on and play this morning from my router. I would switch and use the cable straight but other people connect the the net through the router so its not really a fix for me.

Ryuken Shadowseeker

Ryuken Shadowseeker

Ascalonian Squire

Join Date: Apr 2005

North Carolina

15 Apr 2005 at 18:48 - 34
Ok this is messed up. I was just able to connect through my router. The only thing I did is when I got in using the cable (direct connetion) I loged out. I switch my connection back to the router. I tried to connected and got the same message. I was about to give up tried to connected one more time and it let me in. Don't know if that is a fix or if they got it fixed on their end.

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 18:48 - 35
Unacceptable

They should have it that wireless people can play, I have no way to become hardwired.

Every other MMO allows wireless...for god sake....

and it isnt fixed

Lansing Kai Don

Banned

Join Date: Mar 2005

Kansas

15 Apr 2005 at 18:54 - 36
Quote:
Originally Posted by Argent
Unacceptable

They should have it that wireless people can play, I have no way to become hardwired.

Every other MMO allows wireless...for god sake....

and it isnt fixed
No it's not discriminating against wireless. In fact wireless has nothing to do with it, that's just your own internal network traffic. What YOUR going to have to do (it seems this is fixing it) is either what I posted earlier, or go to a friends house (or have a friend do it)... log in under your account, then log you off. Wait a bit, and hopefully you'll be fixed. If there is anything else you guys did then let us know. It sounds like you were interrupted from the server, and your accounts still showed the status of on-line ( but your computer and the server knew you weren't), so it didn't know what to do with you.

Lansing Kai Don

P.S. Just to stress again, wireless has nothing to do with it. Besides make this fix a little bit harder.

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 19:03 - 37
has it worked for anyone else yet?

guess not....

Coldflare

Ascalonian Squire

Join Date: Apr 2005

Missouri, USA

W/

15 Apr 2005 at 19:10 - 38
-EDIT-
I had my friend plug her lan cable directly into the cable modem, it's working now. So it seems to be something with the router/settings...

By the way, she HAS wireless but her main PC is connected by a lan cable. (Her other PC and laptop use wireless)
-EDIT END-

My friend is having the same problem.. Well, when she tries to create an account, or log into mine she gets the Error 5 message.

Operating System: Microsoft Windows XP Home Edition (5.1, Build 2600)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 4600i
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz
Memory: 510MB RAM
Page file: 310MB used, 1194MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)

Router: Netgear WGR614 v5
ISP: Comcast Cable (California)

Argent

Argent

Academy Page

Join Date: Apr 2005

15 Apr 2005 at 19:12 - 39
is she on wireless internet?

Arenanet.... U suck bunz.....

If they dont fix this they r going to loose alot of people.... most people on wireless are on wireless cuz they cant hardwire.

RedOmen

Pre-Searing Cadet

Join Date: Apr 2005

15 Apr 2005 at 19:55 - 40
new client is out and it's working for me again!