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Originally Posted by Stabber
I support a policy of banning anyone for any reason at all, no explanations needed. I imagine their EULA already boils down to exactly such a policy. A company is not a government -- their policies are, and should be, geared towards maximizing their profits and sustainability, not bending over backwards to guarantee their customers life, liberty, and the pursuit of happiness. If they want to eradicate bot farming, they can ban everyone who has ever had a transaction with--or even been in the same district as--a botter, and still be within their rights. (They will lose a lot of customers if they do anything that crazy, but one assumes that they will balance this risk with the benefit of the action they take.)
On the personal aspect: Anet haven't banned me yet, but if they do, I'll take it as a blessing and stop giving them money. No need to take it as a personal affront -- just a termination of a business relationship. There are other companies, other games, and other ways to spend one's time.
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Sure, you might support that. Most game companies don't, because it's commercial suicide. Most customers don't either, because they have purchased the game with an expectation of continued service provided they satisfy the rules of conduct.
When I have purchased a game for $50 dollars, I expect to be able to play it within the rules that the game company provides. Banning me for any reason at all is a violation of the EULA, since Guild Wars has agreed to provide me subscription-free access to the game as long as I follow their rules. No where in their rules do they reserve the right to ban someone for no reason.
I'm not sure what you're thinking, but you've already given them your money. Really, I'm sure the company would like it best if you bought the game from the store and promptly threw it in the trash. After all, this is a subscription-free service.
That being said, I believe it is necessary for Guild Wars to provide a valid reason for banning someone - which they do. Ideally, Guild Wars would provide concrete evidence for their reason as well. Realistically, however, the sheer amount of effort required to deliver evidence to all banned accounts is probably too much for them to handle.
If you really believe you're innocent, you'll just have to nag at them, all the way from the bottom to the top, until your complaint is heard. There's nothing else you can do.
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Originally Posted by Stabber
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False analogy? Consider:
I have paid for the Guild Wars game to play it, with the guarantee that I won't be banned unless I violate our contract.
I have paid for a room in the hotel to stay there with the guarantee that I won't be kicked out unless I violate our contract.
Guild Wars bans me when I have not violated our contract.
The hotel kicks me out when I have not violated our contract.
The hotel has violated our contract.
Guild Wars has violated our contract.
Both are business models that involve paying for a time-dependent service. They are both fundamentaly similar, and the analogy is a valid one. Their contract with their customers is a fundamentally similar aspect.
A weekly or monthly purge sure but minute by minute account deletion is not realistic on a server with this many clients.
