Restart Problems (exclusive to GW)

I know what you mean if you're getting frustrated if none of the suggestions anyone has given you have worked. However, troubleshooting can take a bit of time. Just be patient and continue troubleshooting and I'm sure that your problem will get sorted out. You might want to keep a running log of everything done so far so those of us here can keep track of what their support has had you do. That helps make troubleshooting a little easier and prevents people suggesting things you've already tried.

ok i tryed EVERYTHING. And after all that ALL of my errors have gone now ive underclocked my cpu i just changed the FSB in bios, went from 2.8 to 2.1 ... game still runs pefect all maxed out (1280x1024) now im happy

is that your case temperature or your cpu temp, cause that would be a liquid cooled cpu temp...which is god-like

Many of us have already been through extensive tech support communication and recieved no solution. It isn't a matter of "patience". It is a matter of faulty client software. If you had read through this thread a bit closer, you would note that most here have no problems with any other game and ran the game perfectly in its beta stages. Mindlessly defending tech support just to spite users on this forum is counterproductive and useless.


-Nall

This isn't "mindlessly defending tech support" no matter how you look at it. I'm simply speaking from over 10 years experience in supporting both hardware and software. If you would read the thread a little closer, you'd see that I and several others have listed out plenty of suggestions for fixing problems, and that several people here have been able to fix their problems just by following them. If you are so certain that the client is faulty even though thousands of others are having no problems at all, then I'm sure you can pinpoint exactly HOW it is faulty and fix it yourself.

Having said all that, I'm not here to argue who or what is at fault for the problems some of you are having. I'm just trying to help you guys fix your problems. Throwing your hands up in frustration after trying a few things and pointing your fingers at Arena.net isn't going to get things fixed any faster.

im lvl 20, maxed out, have all the plat ill ever need, and it sucks because i cant even run HoH with my guild because i dont want to screw them when i crash and their one down after 4-5 wins.

The problem is that it's not really a 'few things' anymore.
Some of us have literally tried everything besides buying a completely new computer. Some people even bought new parts, and still had the same problem.

nope just an air conditioner keeping the room at a quaint 52 degrees and 2 fans.
and that is idle.

I have the same problem running:

A7N8X Deluxe mobo
1GB PC2700
Athlon XP 3000
Leadtek Geforce 6800 NU 128
Audigy 1

It seems a lot of people have problems running this mobo, or other mobos with nForce2, espeically in combination with an Audigy.

I had the same problem with Darwinia - I believe that it is some problem with the onboard sound and audigy not liking each other.

Will post if I find a fix.

If it were somehow possible for users to edit the game code themselves and patch it to their own servers, then the problem would more than likely already been investigated thoroughly and fixed. But until that fantasy scenario takes place, users cannot "fix it" themselves.

A few things? People have continued to have this problem since the game's release in April and have tried everything humanly possible to correct the problem. This is a problem with the client software. And yes, informing ArenaNet of this problem is exactly what is going to get this fixed faster. If at all. Over a week of tech support is patience enough.


On a different note, tech support is now giving the "turn down the graphics detail" solution....for the third time.


-Nall

I've reached the "The problem is your PSU" phase of tech support, which is complete rubbish considering my computer can handle nightly Hamidon raids in City of Heroes (which, for the uninitiated, is anywhere from 75-200 Heroes fighting one big monster)... and it's never crashed once.

Yet Guild Wars' menu is drawing so much power from my computer that it's causing it to crash?

Please.

well it is plausible, see different games engines use different methods and charges at different points

They just told me to open my case and put a blower in it. I'm of the opinion that if this is necessary, the problem is ineffecient code rather than improper cooling in my system.

Then explain to me why when I ran the game with onboard video at all the lowest settings, it still crashed. The only things drawing power were the mobo, RAM and hard drive. PCI slot fan, video card and DVD burner were all unplugged.

They told me to do the fan thing also. Didn't help. In fact, with my case, it made it hotter (Shuttle case, they actually run cooler when closed).

It is NOT a power issue. The Guild Wars menu at 800x600 with no AA does not take more power than Doom 3 or HL2 at 1280x1024 with 4AA.

I saw this posted in another forum - which may even have come from here previously

Any good?

Tals

I am having the same problems, I can play for about an hour and then it will just lock up and I have to restart my computer. Before anyone says maybe your computer is heating up, let me tell you that both my video card which is a X850XTPE and my CPU are watercooled. That is not the issue here, I am really dissappointed that Arenanet does not take blame for this, instead they are throwing it at hardware. I don't want to hear that BS, I can benchmark 3DMark05 in a loop for about 2-3 hours with no problems and this game is overheating my watercooled system? HAHA that excuse won't work here buddy.

I am truly dissappointed, the BETA ran perfectly fine, but now the retail doesn't? WTF!?!?!

By the way, if the GPU or CPU were overheating it would just reboot itself for safety precautions, not just lock up in a game. That shows that everyone elses system that is just locking up isn't because of heating issues. Thank you.

well, guys: my problem stemmed from my CPU. I know its ArenaNet's fault that the game is doing this. Anyways, here's my theory.

http://www.guildwarsguru.com/forum/s...ead.php?t=8215

this may not be everyone's problem. However, my computer restarted without warning when trying to play the game. Some people don't seem to be having the same symptoms.

This problem has been bugging me for months. It's not limited to GW but happens also in SWG. Usually it's the lock-up for me, forcing me to restart everything. It has never restarted itself on mine. Today I got a BSOD, those are rare when this happens to me too, usually just lock-ups, that mentioned kmixer.sys, and while searching for info finally found my way here.

Thanks - I have found out that my CPU was hitting 85 C, so that may have been the problem. Turned on an extra fan in the case and blown all the dust out, and it seems to have helped.

Will try these if that has not fixed it....

Strangely HL2, Doom etc do not make the PC nearly as hot. Guess those pretty Vistas need some grunt to produce!

85*c???
Thats the danger zone, any higher and it will fry it...

if you can turn the voltage down a bit, and get a new heatsink...Also make sure all your fans are blowing the right way.
I know for athlon64's that 80*c is the MAX, as in any higher and it will fry....

Well why is my computer freezing up? Doesn't make sense to me....Since I have watercooling....

My pc just poops itself and shuts down. Heating problem. Not sure why, I've installed 5 fans now, have an open case and pretty nice specs (I'm at work sorry no exact info). But basically, I've upgraded my PSU, RAM, Video card all to very nice standards and my p.c. is still on the border of spontaneously combusting. It's just when I run GW my PSU uses max power but my wifes does not ? We both have very similiar specs (hers is a 3200 AMD mine is a 2800 but upgraded components). For now, the room fan blowing into an open cased, 5 fan $3000.00 computer seems to work. Isn't that some shit, all that money spent on upgrading and fans and a $20.00 roomfan solves my problems...

If it helps anyone - I noticed another forum discussing GW being fussy about differing types of ram, prior to Christmas I installed an additional 256 DDR ram (taking it up to 768). I have had the crashing problems about every five minutes, I've read all the suggestions & in the end I decided to take out the 256 ram I put in.
Everything is now running perfect, even on highest setting - my PC is quite old
AMD Athalon 1.67 ghz
512 DDR ram (now)
colorpower raedeon 9800 pro graphics card (256 meg)

It's worth a shot taking out any differing ram if you've installed any recently.
hope it helps someone
ps - also changed the setting on my virtual memory - boosted it up a bit.

This game only crashes only with my Ti 4200 card. It works fine with a GeForce 2.. what could that mean?

Same problem... worked fine during beta.

Windows XP
Athlon XP 2200+
Radeon 9600 XT
512 Ram

someone said disabling their second monitor worked, I'm giving that a try now.

It could mean your Ti 4200 card is bust. I have a Ti 4400 card in one machine and it runs the game fine, using old 56.72 drivers which I've never bothered to update on that machine because eveything runs well with them. I have a Geforce 5950 Ultra on my main machine and that runs the game well too. I had some initial crashes with this game as well as with other games on the main machine but have at last traced the problem to a poorly connected sound card.

I'd suggest you check the Ti 4200 card carefully, make sure it's installed properly and preferably has a spare slot next to it for maximum ventilation and with no IRQ conflicts. If possible, try it in another computer and see if you have the same problem then in which case the card could well be bust. Try it with different drivers too, the newest aren't always the best.

defrag all ur drives, and i have the same video card, x850xtpe...everytime i defrag ALL the hd's i have, it seems to run a little better for an odd reason...

OK, turning off my second monitor doesn't help at all... This sucks. My friends are gonna stop playing by the time I'm able to play.

mine still does it :\ Its exclusive to GW...

Put it in my other machine and it still crashes. But with my other machine I can play at least for a few minutes.

Has anyone actually gotten any support from a technician? I got a reply from GM Susan. She asked me to send a DirectX diagnostic. Haven't gotten a reply yet.

I removed one of my two memories and the game goes without freez/restart/blue screen. I dont know where the problem is, maybe dual channel DDR causing it. Both memories are ok (memtest, prime 95).

I am having the exact same problems as some others in this thread, except I am using older stuff to try and play. Basically the game stutters a bit from the beginning, and after I create a character it starts to stutter a bit more randomly, then my computer just restarts on its own.

I have:
Windows XP Pro SP1
Intel P4 1.7
Geforce4 Ti 4200
768 meg RAM
SB Audiogy

I have tried pretty much everything in this thread, including the different drivers posted, and I still have this problem. I used that program to give a detailed hardware listing to their tech support and have yet to hear a response. This really sucks, as I only have time to play games on the weekend, and I had been looking forward to this all week (just bought it the second Best Buy opened this morning) and all I have done is create a character.

The beta ran perfectly for me, so I don't see why this is so hard for them to fix. I pretty much see everyone mentioning how the beta had run fine, so the problem must be in something that they changed...


EDIT: I tried this on my 1ghz Sony Vaio laptop and it ran without locking up. The problem was even at the lowest settings I get less than 1 fps due to the crummy video card in there (it is a generic intel vid card that uses system memory for video I think, it is SLOW).

Since I have an older computer I would be tempted to buy a new one if I knew it would just run the game fine, but there doesn't seem to be any common thing between everyone that is having the problem, other than we were all pretty much able to run the beta just fine at some point.

I'm just gonna post it right off...

"Hello Magnus,

Thanks for contacting the Guild Wars customer support team. We received your ticket in regards to reboots and freezes. After reviewing your problem, we suggest you to follow the steps listed below to resolve the problem you are experiencing:

- Download and install the latest drivers for all your system components (Sound, Mainboard). You can get these drivers from the website of the corresponding manufacturer.

- Update your graphics drivers. Make sure you use the latest retail drivers for your card. Do not use Beta- or outdated drivers as these are likely to cause major problems.

Please uninstall your current graphics drivers by using Driver Cleaner. Download Driver Cleaner at http://www.drivercleaner.net/dc.htm . Install and launch the program. In the drop-down menu select your cards manufacturer and then click on the clean button. Be sure to also look for any other manufacturers names that you may have had installed on this system at one time in the past. Reboot your computer and continue to install the latest drivers you can get from your manufacturers homepage (For example www.ati.com or www.nividia.com )

- We also recommend you install the Service Pack 2 for Windows XP, as this might be the cause of the problems you experience. You can get this Service Pack via the Auto-Update thats included in your Windows, or from the official Microsoft Homepage (www.microsoft.com). Please refer to your Windows Help for additional information on how to update your Windows.

- Furthermore, make sure that your computer is completely free from malicious software like viruses or Trojans, as well as Ad- and Spyware. We recommend you use the following (free) programs:
o AdAware SE 1.05 ( http://www.download.com/Ad-Aware-SE-...bj=dl&tag=top5 )
o AntiVir ( http://www.free-av.com )

- We strongly advise you, not to overclock any of your systems components, when trying to run Guild Wars, as this is known to cause major problems.

- If you are using an onboard sound system, please create an additional Shortcut to Guild Wars on your Desktop. Right-Click and select Properties. In the field Target, please add the attribute --nosound. Depending on the path you installed Guild Wars in, it should look something like this:

"C:\Program Files\Guild Wars\Gw.exe" --nosound

This will run Guild Wars without sound. If the problems you were experiencing should be resolved with this change, we advise you to update your systems sound-driver (normally included in your mainboards chipset driver. Please refer to your mainboard manual for additional information), and follow the steps listed below:

1) Right-Click on the speaker icon in the taskbar
2) Select Adjust audio properties
3) Under Speaker settings, click [ADVANCED]
4) Select the Performance tab
5) Under Hardware Acceleration, move the slider one notch to the left from Full towards None

Try to run Guild Wars with sound enabled. If you still should experience the same problems, please repeat the steps above.

- Check, that you have enough space on your harddrives to support your systems pagefile. In general, you should have at least 1 GB of free space on your system-partition.

This should resolve the problem you are experiencing. If it does not, please let us know and we will work with you further to resolve the issue.

Regards,
GM Dorian

NCsoft Europe
Guild Wars Customer Support
http://www.guildwars.com"

Hopefully it'll help some of you, I've only done a few things of the above yet and it's still rebooting. I'm gonna do this slow, one thing at a time to really narrow it down.

My crashes have been less and less frequent everyday...yesterday...i played for 8 hours atleast....usually...it crashes after 5 minutes....

but everyday...more and more time, and it is always after i defrag ALL my drives...

Defragged all drives before going out (also upgraded chipset drivers) but it "only gave me" 30minutes, no improvement.
I can almost swear that this is Audigy/sound code related somehow...
I'm gonna run a few tests tonight or in the morning.
I'll be back

how could that be? I have an audigy 2 ZS sound card also, i haven't crashed in 3 days...
albeit i havent turned off my computer in 3 days also...and i wont ever...because it hasn't crashed yet!!!

i currently have the same problem and have a audigy 2 ZS sound card and a Geforce 6600 PCIE i have both of these up to date so not sure what more i can do if its related to these.

Burning<<<

Try remove one of system memories, if you have more than 2 moduls, I did so and no crashes now.