Lag Issues And Error 7's

Hodor

Wilds Pathfinder

Join Date: Aug 2005

Federated Communist Uber Korps

4 this morning...

Livingston

Livingston

Jungle Guide

Join Date: Jul 2006

The Edge of the World

[L] [GET]

I haven't been on since before the weekend. I just came on today and HFS! I can't believe the lag spikes and the disconnects. I probably won't be able to even play until it is fixed.

And no it isn't just the east coast, unless you are referring to the east coast of AUSTRALIA!

I'm on the European servers as well.

This definitely needs to be fixed. Don't be like Sony please. Just let us know you are looking into the issue and most of us will be happy.

Current status:

Livingston

Abyss1

Abyss1

Frost Gate Guardian

Join Date: May 2006

Holland

Newbies 'R Us [NRU]

A/E

Actually, I have several accounts here connecting at the same time and that is not causing any problems. However I did find that my lag issues are only when I am somewhere in the factions world playing prophcies missions I do not have a problem and nobody in this house does.

trankle

trankle

Lion's Arch Merchant

Join Date: Oct 2005

BloodBath & Beyond

Rt/

I'm sad to report that I'm in the same boat, and have been for a couple of weeks now.

I am effectively prohibited from joining groups with other people, because I am guaranteed to Err=07 before we complete any objective other than killing Shiro. It's a given at this point.

ectospasm

Frost Gate Guardian

Join Date: Aug 2006

never gotten an er7
but i was in uw with an alliance member playing an SS, i was a 55. we cleared the first room, went to the smites, killed all of them and was working our way to the last couple groups of smites when suddenly he died and i was blocked by 3 smites against a rock. i noticed i started lagging a bit then i broke free from the body block and headed towards a chest in the open. but i was still taking damage from the smites even though they still appeared to be by the same rock they were attacking me at. i made my way to the chest to open it but i got no dialogue while attempting to open it. nothing. i tried several times and still nothing. i ran back to the smites, then back to the chest. still couldnt open it and was still taking dmg. he could also see i was taking damage and no smites were on me. therefore i died and never got in the chest.

Zubey

Frost Gate Guardian

Join Date: May 2005

Wildly Unsuccessful Pacifists

Same problem for me -- bad connection the past 5 days or so with lots of err7s.

I live on the east coast of the US and my friend on the west coast does not have this problem. It may be a router somewhere. The only other difference I can think of is that I'm running ZoneAlarm.

Kern Wolf

Krytan Explorer

Join Date: Jan 2006

NJ

W/E

Started getting a number of err =7, and the occassional Code = 58 error lately; never got them before. Nothing worse than when you're solo farming, and you're about to kill a boss, then seeing your char freeze, stand there for a minute, then watch yourself get logged out...

wilebill

wilebill

Desert Nomad

Join Date: Dec 2005

Mt Vernon, Ohio

Band of the Hawk

W/Mo

East coast and midwest seem to be hardest hit, I am in Ohio. Very severe lagout problems, char freezing for extended periods, lots of error 7's.

Today in Fort Aspenwood, many players were experiencing the severe lag and error 7's. But other players were experiencing no lag at all.

This makes me think the problem is not in ANet's internal network but rather an upstream ISP problem. I mean ANet's ISP.

Nemon

Academy Page

Join Date: May 2006

I also lagging out every 30 mins now and Err7ing.

US servers.

My connection is otherwise impeccable and clearly with so many people have the same problem recently it's not a client side issue.

I recently started playing GW since i heard of Nightfall and the only thing i am certain of is i WONT be buying NF untill i am absoloutly certain the poor server network is fixed.

The fact ANet make no public acknowledgment of the problem is pretty sad. If you run a large network where people are having problems you HAVE to be getting as much information to your customers as possible else they dont think it's going to be fixed and go play another game, which i have done on several occasions since the servers are dropping me.

Where a mission lasts 1-2hours and you drop at the very end, ignorance is not an option.

N8DOGG

N8DOGG

Frost Gate Guardian

Join Date: Aug 2005

here

Modified Soul Society [SOUL]

W/Mo

I was trying to Monk Nahpui Quarter last night when my Lag hit. About 5 to 10 min of rubber banding....and no err7 I had to shut guild wars down to get back to a town.....and of course I'm being called a NOOB!!!!

I like to do missions over and over again just to waste 30 min of my time to stop healing and have everyone die.....yep thats what I do...

" Your not lagging, I see you your just running back and forth!!!"

no ------ stupid its called lag.....

Cargo

Ascalonian Squire

Join Date: Jul 2006

Fugitives of Kurzick [FoK]

I found the support site and sent them an email detailing the problem. I also found the FAQs. One asked if I had a router connected which I do. It recommended running the game without the router.

Since removing the router from the path - NO Lag issues. I am curious as to how many people with lag spikes have a router connected. Try disconnecting it while gaming.

Nemon

Academy Page

Join Date: May 2006

The Deep(Room 1) - 29th Aug 2007 3:41pm GMT
Severe lag, everything freezes for 20+ seconds. Lag subsided to see 3ppl have Err7ed out, rest of my room is dead. Result, party disbanded and restart.

zamial

zamial

Site Contributor

Join Date: Apr 2006

Usa

TKC

N/

i dont know if this will help but.....

i also have a shared connection and have had very simular issues when i am sharing my connection.i recently installed a wireless usb router to my pc's on both desktop systems,and to my suprise that really seemed to help.i use dsl.i hope that this will help you as I HATE LAG.......lol good luck

Robin_Anadri

Robin_Anadri

Krytan Explorer

Join Date: Jun 2005

Atlanta, GA

Girl Power [GP]

Me/Mo

GW was unplayable last night. Every few minutes 2-3 people in the party woudl be disconnected, simultaneously. At one point when we were forming up in Naphui Quarter, six of the eight members of the party were simultaneously disconnected from GW. Several members of the party ran the -diag and it showed that despite living in North America (one person not very far from Anet headquarters) they were being routed through Germany.

The third attempt at NQ when 3 people got simultaneously disco'd we just gave up and logged off GW for the night.

2ndName

Lion's Arch Merchant

Join Date: May 2006

Yeps, also happening to me and my roommate. GW was very peaceful before, everything was running properly and we never errored or lagged out. Now, in about 1 hour, we probably lag and error out about 20 times combined.

Butters1110

Butters1110

Frost Gate Guardian

Join Date: Apr 2006

Professional Athletes [HGH]

Mo/

Thought the lag problem was gone also. For a whole day i didnt err 7 :O. But In alliance battles like 6 people err7 at the same time yesterday. Sigh.....

2ndName

Lion's Arch Merchant

Join Date: May 2006

Quote:
Originally Posted by Cargo
I found the support site and sent them an email detailing the problem. I also found the FAQs. One asked if I had a router connected which I do. It recommended running the game without the router.

Since removing the router from the path - NO Lag issues. I am curious as to how many people with lag spikes have a router connected. Try disconnecting it while gaming.
I can't believe the FAQ is telling people to play without a router. I understand if one would use a straight Modem connection for troubleshooting, but to tell us players to bypass the Router instead of fixing the problem, that is just lame. This bypassing of the router might be a good idea for people who have 1 computer and their Modem is right next to their computer, but many are using wireless routers and have multiple computers.

Also, this reply is not directed to Cargo at any way, just towards ANET and their ongoing problem with lagging/erroring. I thought they said the server change that they did a while back suppose to help these types of problems?

In any case, is pretty sad when I run into a mob with 10 minions then a lag spike hit and I end up with no minions and having no Golem corpse. Thanks.

Nemon

Academy Page

Join Date: May 2006

If you've just installed a router and then you suddenly have problems, sure it might be your router.

If you've played for a long time with a router and had no problems, have no problems with ANY other MP game and many other people with random configurations are all having Err7 and lag spike problems, it's pretty obvious that something else is wrong here.

I logged off earlier, came back on and within 5 seconds i had a 15 second lag spike.

TheMadKingGeorge

Banned

Join Date: Dec 2005

None

Mo/W

in alliance battle i cant run away i keep spawning back at the spot i started sitll takindmg too lmfao it needs to be sorted

Archon Calran

Frost Gate Guardian

Join Date: May 2006

N/Me

I get the err 7 and big lag spikes if i play for too long....i hit the 2 hour mark yesterday and i got disconnected. And sometimes when i get these lag spikes i exit GW and try to come back inbut it takes forever to login, and sometimes it freezes for a while in the charater screen. This is strange. o.O

N8DOGG

N8DOGG

Frost Gate Guardian

Join Date: Aug 2005

here

Modified Soul Society [SOUL]

W/Mo

Quote:
Originally Posted by Cargo
I found the support site and sent them an email detailing the problem. I also found the FAQs. One asked if I had a router connected which I do. It recommended running the game without the router.

Since removing the router from the path - NO Lag issues. I am curious as to how many people with lag spikes have a router connected. Try disconnecting it while gaming.
I don't have a router, my computer is about 3 feet from my cable modem. I used to be wireless Through a wall and I had never had a problem with lag or err7's. The only problem I had was when the internet was off or down.(not really a problem - no internet lol) All of the lag spikes have happened about the same time others are having them.

Cargo

Ascalonian Squire

Join Date: Jul 2006

Fugitives of Kurzick [FoK]

Quote:
Originally Posted by Nemon
If you've played for a long time with a router and had no problems, have no problems with ANY other MP game and many other people with random configurations are all having Err7 and lag spike problems, it's pretty obvious that something else is wrong here.
I never had a problem until a week ago. In have always used a router for security reasons way before playing GW. This is a server problem or connection of people to certain servers. This is NOT our problem. We are NOT the solution. Someone is responsible and it needs a fix.

I disconnected my router to see if it would help. I do not feel this is a fix - my PC is now wide open for attack. Plain and simple this problem is severe BS.

TheMadKingGeorge

Banned

Join Date: Dec 2005

None

Mo/W

only this week its been acting up

Tekish

Ascalonian Squire

Join Date: Nov 2005

This seems to be getting worse. Last night, I errored 6 times in less than an hour. I got the clue and turned off Guild Wars for the night.

This morning I logged on, left my character idle, and checked back every 15 mins or so. Pretty much every other time I checked, I saw myself kicked back to the login screen, with an error 7 message. It seems to be happening about every half hour now. This is completely unacceptable.

Silent Coyote

Silent Coyote

Frost Gate Guardian

Join Date: Nov 2005

UK

E/N

jus got err=7'ed and then err=13 when trying to log back on.

the_jos

the_jos

Forge Runner

Join Date: Jun 2006

Hard Mode Legion [HML]

N/

Just lagged out Ice caves, err 7 + 13.
Got in, some other people from my team also had err7

Butters1110

Butters1110

Frost Gate Guardian

Join Date: Apr 2006

Professional Athletes [HGH]

Mo/

The lag has gotten to a point where i really dont feel like playing. I logged on this morning and went to Ta with some alliance people. A minute into the first match, err7. Log back in, a minute into the next match, another err7. I just dont feel like logging on anymore. The err7 have gotten out of control.

Scotty Tan

Scotty Tan

Ascalonian Squire

Join Date: Aug 2006

[LoT]

R/E

A friend and I were out in the maguuma jungle a couple days ago and we both lagged out for about a minute and a half. We were both talking on ventrillo at the time so we can both confirm that it was a server side connection issue.

Yesterday I was doing the bonus on ice caves with some henchies. I spent the next 5 minutes rubber banding back to the same spot after I started the bonus.

Huntster

Huntster

Ascalonian Squire

Join Date: Aug 2006

NoD

Me/E

I must be one of the lucky ones that hasn't experienced what many seem to have.

I have only had one err 7 ever and the lag is no where near as bad as some have mentioned.

Wabbajack

Wabbajack

Ascalonian Squire

Join Date: Aug 2006

Kaineng Center

The Lightside

Me/

Noticed this problem last night, I would be running along and then appear back where I've started. After a few minutes of getting "Rubber Banded" like the previous poster said. I would get disconnected as well.

Stolen Souls

Stolen Souls

Desert Nomad

Join Date: Feb 2006

LOTS of problems today. Decided to do a few quests I still needed...well, that didn't last long. After 30 minutes....lag spike....err=007. Logged back in. 5 minutes later...lag spike and about 6 minutes of my character spinning in circles, teleporting around, and rubberbanding. Got fed up and closed out.

I highly, highly doubt its a problem on my end, because:

1. I've NEVER had a lag problem (like many that have posted) until very recently.
2. Besides GW, my connection is fine. Download speeds are still great, no trouble with websites.

But then again, I'm no tech, so who knows. *shrug*

Nemon

Academy Page

Join Date: May 2006

Conclusive proof this is not a clientside problem.





Omega X

Omega X

Ninja Unveiler

Join Date: Jun 2005

Louisiana, USA

Boston Guild[BG]

W/Me

Isn't there a tool to help ANET track down Lag issues? Gaile posted it sometime ago.

DL it and submit lag reports to ANET.

Stolen Souls

Stolen Souls

Desert Nomad

Join Date: Feb 2006

Quote:
Originally Posted by Omega X
Isn't there a tool to help ANET track down Lag issues? Gaile posted it sometime ago.

DL it and submit lag reports to ANET.


Well I already sent one. I think other people that are having the problem should make sure they do, as well.

Y.T.

Y.T.

Jungle Guide

Join Date: Sep 2005

Mo/

Quote:
Originally Posted by Cargo
If you have not yet sent a question to GW support, please do so by going here - http://www.guildwars.com/support/default.php

There is a diagnostic you can run on your system. I attached the copy to my question. I hope to hear something soon, but we will get nothing if only a few people ask.

Please post. I found the link at the login window. Simple way to get to a solution -- hopefully!

I also gave them the link to this thread.
well i got an interesting answer from the customer support - after mentioning that tech suppost dosnt work on weekend (when we need it most IMHO) they asked me few times in the row if GW is allowed to connect and did i checked my firewall recently (!), and then they said that i should reinstall my firewall God i'd rather work in customer support, isnt it perfect to get paid for saying anything at all w/o reading a Q? on a serious note i guess they're being bombarded by err7-connected tickets, so they're perfectly aware of the problem. would be nice to hear smth from them tho....

2ndName

Lion's Arch Merchant

Join Date: May 2006

Reinstall the FW..nice. So everyone, reinstall your firewall and all lag spikes will be fixed *sarcasm*.

What sucks about this whole lag issue is that your character can be ANYWHERE and doing nothing and it will still spike. I lagged out when I was just standing in the guild hall. There were only 3 people in the hall at the time.

blaked88

Ascalonian Squire

Join Date: Aug 2006

The Brotherhood of Enders

Mo/W

it sure as hell isn't your firewall. i have a list of things it isn't

1)It's not your network if you're on a business or campus network. if you mail them they will say "your ports prolly aren't open" and you will call your network admin and they will say HEY they're open.

2)It's not the firewall, i've went as far as disabling my firewall completely and that helped NONE.

3)It's not your connection. I've tried on 3 or 4 different connections, including a wireless, none of which worked.

4)It's not your GW client. I reinstalled the .dat files, still didn't work.

NCsoft, get your heads out of your butts.

Nemon

Academy Page

Join Date: May 2006

Quote:
Originally Posted by 2ndName
Reinstall the FW..nice. So everyone, reinstall your firewall and all lag spikes will be fixed *sarcasm*.

What sucks about this whole lag issue is that your character can be ANYWHERE and doing nothing and it will still spike. I lagged out when I was just standing in the guild hall. There were only 3 people in the hall at the time.
It's not so much the drops that piss me off, its the not acknowledging a problem.

When my ISP is having tech problems all the major support tickets are available to the public on the website, you can just go there and see if there are any reported problems with the network. All problems are updated when fixed or more info is available. Well, that's good service.

Perhaps Anet should consider making single-player games in the future if they can't act like a responsible service provider and keep their customers informed.

Ira Blinks

Banned

Join Date: Feb 2006

i dont really expect anything from NCSoft support. They will most likely send you back here or give you some lame excuse like your connection/firewall/windows/sun radiation.
Whenever I was able to reach alive person, aswers were always by different people and always so random and meaningless... They will do anything just to avoid direct answer like its their life depend on it.

EDIT:
oh yes, Nemon said it right

blaked88

Ascalonian Squire

Join Date: Aug 2006

The Brotherhood of Enders

Mo/W

Quote:
Originally Posted by Ira Blinks
i dont really expect anything from NCSoft support. They will most likely send you back here or give you some lame excuse like your connection/firewall/windows/sun radiation.
Whenever I was able to reach alive person, aswers were always by different people and always so random and meaningless... They will do anything just to avoid direct answer like its their life depend on it.

EDIT:
oh yes, Nemon said it right
i sort of doubt these are even people answering...does this sound like something a real person would say?

"For further information in regards to opening ports or port forwarding, visit: http://www.portforward.com/ (not affiliated with or supported by NCsoft or ArenaNet). "