Problems with Pre-order, key issues, store problems then POST HERE

All right, there are too many threads to merge and it would make the situation a jumbled mess so we need to start a thread on Pre-order issues. From problems at a particular store. Problems with a key issue. Supply problems you hear about, etc. And I'll post here with any dev responses to keep everyone up to date. European? Then you'll want to direct your complaints and problems to this thread:

Nightfall Pre-Release Package - Europe
http://www.guildwarsguru.com/forum/s...php?t=10043339

Dev Quotes:

Missing keys
Originally Posted by Alex Weekes 9/15
Pre-order items not on account permanently until Nightfall Key is put in
Originally Posted by Gaile Gray 9/17

I'm glad this sticky got made.

I'll start by saying you don't get the bonus slot nor the bonus weapons til you add your retail Nightfall key.
http://www.guildwarsguru.com/forum/s...0&postcount=16
Also at the moment; the bonus pack wont show up in the key management screen til you add your retail key.

To those of you in disbelief because some people already got their weapons; that can be explained. Early on the day the bonus pack went on sale; there was a bug that allowed people to spawn the weapons early which was patched after a few hours. Now it works as intended; and you can't spawn the weapons til you add your retail key. Those of us that spawned the weapons before the patch still have them in our inventory.

The message that pops up that says to hit cancel is a bug that needs to be fixed. Just ignore it and hit add anyway.

EB games and Gamestop don't seem to be releasing it untill realease date.

The patch on Sep 18 has fixed the error message that told you to hit cancel when you tried to add a bonus key so.... yay.

It seems everyone is now able to get the bonus weapons; so ignore all that stuff we said earlier.
lol

Question, So if i buy one of em Bonus NF packs with one extra char slot, will it affect me if i add the Key from that now, and then just add the real NF Cdkey later when it comes, right? i wont lose the Char slot cus i tie it to my acc now ye?

~Shadow

Your supposed to add the bonus key now so you can play with the weapons. But you actually don't get the bonus slot til you do add the "real" Nightfall key.

is there a miscommunication between anet and retailors about prerelease bonus pack? most of the retailor stores websites have their release at 10/26 or 10/24 for the bonus pack at the same time as actual game. I would like to get the pre release one for the preview event so i can play it.

Most of the people (in america anyway) that already have the bonus pack got it from either Compusa or Fry's. Other's like gamestop/EB are sending it with the game if you order online or if you preorder in person they wont order the bonus packs unless that location has received atleast 10 preorders. Bestbuy is releasing it towards the end of September for seemingly no reason....

Anyway; Anet just told the retailers not to sell them before Sep 15 (though I believe some did in like Nertherlands or something...) but it's at the retailers discretion when to sell.



** Also you don't need a bonus pack to participate in the preview event; everyone gets to play even if they don't have an existing account.

What the hell is going on here? I called every game stop and EB store within 100 miles of my area (Washington) and NONE of them had it nor knew when they were going to get it. However you can GLADLY buy one on their website for $5 more. Corruption much?

Someone, somewhere, needs to be fired. This, alongwith the trouble I had getting the Factions pre-kit and Factions CE is some of the worst customer service I've had to deal with.

EBgames has ALWAYS had the preorder packs as an ONLINE EXCLUSIVE unless told otherwise.

It takes about 10 calls, and 3 levels of management with their company for them to tell you that.

"** Also you don't need a bonus pack to participate in the preview event; everyone gets to play even if they don't have an existing account."

If this is true, how do we get the Nightfall game to be able to play this coming weekend. Or is there something else I don't understand? I do have Guild Wars, both releases, on my computer.

It's being gradually streamed to your computer through all the updates. There was a sizable one on Friday I believe. Anyway they will gradually stream it to you.

For me it seems that no computer store knows anything about these pre-release packs. I've visited every store within a 20 mile radius of Stoke-on-Trent and in each have been met with nothing more than blank stares when asking about it.

Without fail, each and every store said I could pre-order the game but there isn't such a thing as a pre-release pack. Now, surely at least one store in England must be stocking it, or even know about it.

Hey umm, I've looked around all the threads (just skimmed them ) -- there's one thing about the bonus pack that I find really confusing...

1. It says if you buy it with Nightfall it'll be like $5 USD cheaper ($54.98 combined) -- so does that mean te bonus pack will still be available on the day Nightfall is released? (Oct. 27th)

2. I've looked at Bestbuy.ca, EB.ca (directs me to the American site though) and Futureshop.ca, the Bonus pack isn't listed in any of them (other than EB) -- So what I'm wondering is if the Bonus pack is available in Canada (specifically Toronto) right now? Or is this an "buy online" thing only?

3. If it is available, is it just a "pre-order" sort of thing? like pay now, get the package later... or is the physical package actually available in-stores already?

Ya... very confused can someone PLEASE clear this up for me please -- I'm sorry if this has been answered already.

1. If the store still has them in stock; I'm sure they'll want to sell it.

2. I've seen some Canadians that got it; don't remember where from

3. You can buy it as a seperate retail pack at some retailers

I got mine from EB no problems at all, things seem to be a little smoother then the pre release of Factions over here in Australia (we had some probs over here back then)

RE: 2. Ya I actually just read that somewhere, but the people that said they got it didn't really say "where" (city) they live...

I'll look around more shops, Thanks Knightsaber Sith.

Before the Sept 18 update I had the problem when i used the pre release bonus keys it said you already have rights for this

after the update it has been fixed

I was asked by PM for a copy of the Outpost.com page when it reflected the bonus pack as part of the order. I had saved a copy just in case.

So, if anyone needs a copy of this page, here you go.

Well they seem to be sold out of the bonus pack now anyway.

NO ONE near me (within a 70 miles radius, at least) carries the Pre-Release, and no one is willing or able to say they will definitely have Nightfall in on the premier date.

SO, Anet, here's 3 copies (at least) that will not be bought anytime soon......

(Somehow I'd think a better distribution strategy would be figured out, especially after the hassle of Factions!)

Yes, some folks who had ordered in time just wanted a copy of the page for their records.

Well it's not A-Net's fault. It's up to the retailers to distribute the product.

Good news for those in the greater baltimore area of maryland. I've called around to several Gamestops/EB Games and it seems that most of them got in their shipments of the starter pack today. The ones that didn't have them on the shelves already were expecting them in later today. They're being sold for $4.99.

*POSTING AGAIN

Database Error caught the last FIVE times I tryed to post here.

EBgames and Gamestop Online:
The BOnus Pack, IF you bundled it with a preorder of either CE or standard, will ship with that game in October so there arent two shipping dates. If you Bought the Bonus Pack BY ITSELF - Then It will ship NOW, as they are instock unlike some think.

EBgames and Gamestop Real Life:
Good Luck getting a Bonus Pack, SOME stores got a few copies and such, but overall the bonus pack is an Online thing, so dont get mad if your local EBgames dont carry bonus packs..

Ha...GameStop was getting so many requests about the Starter Kit, they even posted on their site:

Note: This is not required to be in the Guild Wars Nightfall World Preview.

I've currently been waiting for the bonus pack (5 days now) and was told that after the 15th that EB games in Michigan stores would have them for those that ordered but have yet to see it.

I'm going tomorrow to see if they have the packs in and if not I'll just wait and order mine after this semester of school is up (December) as I am tired of this happening all the time with Anet and GW pre order shipments (didn't get factions til a year later).

Factions hasn't even been out for half a year yet...

its figurative...each month that passes is like 2... lol

Anybody in the NYC area know where I can buy the starter pack for $5, and you don't have to preorder nightfall game itself? I already went to one compusa and one gamestop and they don't seem to have it. Thanks.

You got an e-mail from outpost about the order too right? Did it say anything about the included bonus pack? Thanks.

My first response didn't address the question. (Generic response about the product not being in stock yet.) So I sent a follow up.

I did exchange PMs on this forum with someone who said that Outpost.com told him that those who ordered while the description included the bonus pack would get it. (I'll let that member identify himself/herself.)

I haven't gotten a direct response myself yet, though.

In Uk I bought pre release pack from my local "Game" store for £1.99 i couldn't find anywhere selling them on the net, apart from ebay ."Game " didnt advertise them on their website either.

I was just able to buy mine from my local GameStop. I had checked before and they knew nothing, but today they had them in. I suggest you guys that have a GameStop nearby call them and see if they have any now. It was $5 and didn't count toward the price of the game, so I put another $5 down for that. Good luck, I know how frustrating this was for me... until about an hour ago.

And its likely they wont have anything then.

And it isnt Anet's fault at all.

EBgames and Gamestop just consider Bonus Packs as ONLINE things mostly, so its totally random and pure LUCK if your store happens to get a few in.

I called all the EBGames and Gamestops in Olympia, WA, plus Best Buy and Circuit City, and no luck.

I will not be happy if I have to order this online to get it at all.

I got an email as well saying it was on backorder. I've sent 2 emails asking for confirmation that my order includes the prerelease pack, but I've yet to get a response. If someone has gotten a response either way, please let us know so we can address it accordingly.

Has anyone in NYC gotten the prerelease bonus pack yet?? its been a week from the 15th now and all the stores including compusa only said "they're coming" but none of them know anything about the date that the store is getting it...
Frustrating..

I just figured I'd share my Gamestop experience with everyone.

On the 19th, I went to my local store in the mall (Baltimore area) and asked if they had the prerelease yet. They said no, and their database only listed for purchase the standard edition, the CE, and I believe what they were calling "the starter kit" which was listed for about 5 bucks. I went ahead and reserved 2 copies of the SE and had them make a note on my reservation that I wanted to also reserve 2 copies of the prerelease, so that they could put them aside when they came in.

When I read Xenoslave42's post today (the 21st), I called my Gamestop, and found out that they did in fact have copies of the prerelease in the store. So I promptly went over there and picked up my copies.

Now here is where it gets a little interesting. Firstly, they only had 5 copies of the prerelease show up, so with my appropriating of 2 copies, that greatly reduced the available supply (lucky me). The counter guy had no idea if any more were to show up, however 12 other people had reserved the prerelease/game at that store, so he said that he would expect at least that many more to show up. He also pointed out to me that I was "allowed" to only pick up 2 copies, since I specifically reserved them, thus implying that if any old schmuck walked in off the street and demanded the prerelease without previously reserving it, they'd be SOL. He emphasised "allowed" multiple times, and it was definitely only because I had reserved 2 copies that I was "allowed" to walk out of the store with my 2 copies.

Just so everyone knows, I have no special love for Gamestop/EB Games, although they did take care of me during the Factions release fiasco. And also I wanted to point out that the counter guy was pretty cool, he wasn't trying to be a dick when he explained why I was "allowed" to pick up the prerelease copies. The counter guys only have a limited amount of information at their hands, so don't crap on them when they give you bad news, unless they are acting like dicks, then feel free to flame on.

It seems to me that there are breakdowns in the chain between the software leaving the NCSoft/Anet publishers and the physical store locations, not limited to just Gamestop/EB Games stores. It would be nice if this were more streamlined, so us consumer types don't have to run around like dumbasses, expecting things to show up on a certain date, only to leave a store empty handed and in the dark.

Good luck to anyone out there who is attempting to obtain the prerelease from a physical Gamestop store. I'd be interested to find out if my experience was unique or if that is indeed how the Gamestop/EB Games stores are conducting business.

Well it sure seems like it when you are going to school and working 40 + hours a week,LOL (I keep track of time by sleeping and getting up).

Anyways news update on the Michigan fiasco again, went to CompuUSA,Game stop,EB games and all seemed to be confused when I talked to them about pre order and Sept 15th.

I was told by the EB games folks that my CE with the bundled pre order would be waiting for me October 27th (I was very angry leaving that store) CompUSA and Gamestop pretty much told me the same thing also (pre order bundles with CE).

Now my question is I thought that you would have a choice between SE and CE when ordering this game was it like this with the "Factions" also? (don't know I got Factions 3 years later ).