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Originally Posted by reverse_oreo
Anet cant affort in-game gamemasters.... ILL DO IT FOR FREE! Every single town/outpost/AB/RA/TA match i go to there is blatant racism and offensive material. All they need are some quality ingame GM's. Thats it. Anet could have countless people signing up to do this for free. 
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I'll do it for free as well. I have GMed without payment before, and I'm more than willing to do so again to improve the GW community and playing experience.
With regards to the report system, I'm all for it. If you aren't willing to go through with a PvP match, don't enter. Sure, it's harsh, but the state of the game (pun intended) has decayed to a degree that requires intervention. Players don't listen to one another, even when advice is given politely and in good faith. My advice to anyone dissatisfied: suck it up and wait. Updates of this nature require tweaking in most every game, and keep in mind that ANet needs ample time to collect data, sort the good from the bad, brainstorm fixes and implement them into the game mechanics. If you're banned for 10, 30 or even 60 minutes, get out of your chair and get some fresh air. Hell, at least grab a drink and relax for a bit.
This game is one-of-a-kind. It takes time to update, just as it took time to create. If you're upset with the current rate of progress, post feedback in the GWGuru support forum. The devs check here often, and there are far fewer well-crafted forum posts than there are angry in-game support claims.